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Corporate Social Responsibility: Dealing With Political Exposure   An Avenir Suisse Seminar June 10, 2008 Fred L. Smith, Jr., President Competitive Enterprise Institute www.cei.org
CEI’s Values Based Communications Project ,[object Object],[object Object],[object Object]
The Vulnerability of Business ,[object Object],[object Object],[object Object],[object Object],[object Object]
Corporate Social Responsibility ,[object Object]
CSR’s Unattainable Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
CSR’s Key Weakness ,[object Object],[object Object],[object Object]
Problems of CSR Approach ,[object Object],[object Object],[object Object],[object Object]
CSR Potential Responses ,[object Object],[object Object]
The-Two Worlds Problem ,[object Object],[object Object]
The Two World Challenge Nexus Community The General Public The General Public The General Public The General Public Fencepost Neighbors Suppliers Employees Customers Shareholders Business
The Two-Worlds Communication Challenge ,[object Object],[object Object]
Addressing  “Joan Consumer” ,[object Object],[object Object],[object Object]
Addressing “Joan Citizen” ,[object Object],[object Object]
Influencing Public Opinion The Rational Ignorance Problem ,[object Object],[object Object],[object Object],[object Object]
Rational Ignorance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Business’s Dilemma ,[object Object],[object Object]
Values-Based Communications The Political Communications Challenge ,[object Object],[object Object],[object Object]
Communication Targets Here’s why you benefit from our products Here’s why society benefits from our product Here’s what happened & what we’re doing about it We’re Sorry! Private World Political World Positive Negative
 
Apologies Don’t Work!  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples: Apologetics vs. Legitimization ,[object Object],[object Object]
Chemical Manufacturers Assn.
The Apologetic Approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
American Plastics Council
The Legitimization Approach ,[object Object],[object Object],[object Object],[object Object]
CEI Focus Group Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Free-Rider Problem ,[object Object],[object Object]
Attitudes Towards Oil Companies and Oil Industry -60 -40 -20 0 20 40 60 80 100 '81 '82 '83 '84 '85 '86 '87 '88 2Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1990 1991 1992 1993 1994 1995 Net Favorability (Percent favorable minus percent unfavorable) Chevron Exxon Mobil Shell Texaco Industry Chevron Exxon Mobil Shell Texaco Industry 1989 Source:  Public Opinion Monitor.  Survey of adults in Chevron's major U.S. markets.  Sample size for current data is 2,400 telephone interviews per year (1,200 per region) "Total" is weighted by total population.
Three Case Studies ,[object Object],[object Object],[object Object]
CSR in the Biomedical Industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Is FDA too fast or too slow? ,[object Object],[object Object],[object Object],[object Object],[object Object]
EU Challenges ,[object Object],[object Object]
UK’s National Institute for Health and Clinical Excellence (NICE) ,[object Object],[object Object],[object Object],[object Object]
Biomedical Firms:  Speak Up ,[object Object],[object Object]
Communicating the Risks of Stagnation ,[object Object],[object Object],[object Object],[object Object]
CEI FDA AD
CSR in Financial Services Foreclosures and Credit Crunch ,[object Object],[object Object],[object Object],[object Object]
Regulatory Distortions ,[object Object],[object Object],[object Object]
Defense needed from the  Financial Sector ,[object Object],[object Object],[object Object]
Egalitarian Values of Flexible Lending ,[object Object],[object Object],[object Object]
Innovative Programs Empowered Many ,[object Object],[object Object],[object Object],[object Object]
CSR in the Consumer Goods Industry I.  Chemicals and Plastics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Growing European Chemical Regulation ,[object Object],[object Object]
CSR in the Consumer Goods Industry II.  Computers and “EWaste” ,[object Object],[object Object],[object Object]
Industry Responses  On Both Sides of the Atlantic:  We are not  that  bad ,[object Object],[object Object],[object Object],[object Object],[object Object]
Precautionary Principle ,[object Object],[object Object]
Consumer Goods Industry: Communicate the Value of Goods   ,[object Object],[object Object],[object Object],[object Object]
 
CSR in the Consumer Goods Industry III.  Automobiles under Attack ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Auto Industry Under Attack ,[object Object]
The Auto Industry Under Attack ,[object Object],[object Object]
Times Have Changed ,[object Object],[object Object],[object Object]
Remind Joan Citizen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Ideas in Action:  CEI’s Value-Based Communications Products
AT&T
 

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Corporate Social Responsibility: Dealing With Political Exposure

  • 1. Corporate Social Responsibility: Dealing With Political Exposure An Avenir Suisse Seminar June 10, 2008 Fred L. Smith, Jr., President Competitive Enterprise Institute www.cei.org
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. The Two World Challenge Nexus Community The General Public The General Public The General Public The General Public Fencepost Neighbors Suppliers Employees Customers Shareholders Business
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Communication Targets Here’s why you benefit from our products Here’s why society benefits from our product Here’s what happened & what we’re doing about it We’re Sorry! Private World Political World Positive Negative
  • 19.  
  • 20.
  • 21.
  • 23.
  • 25.
  • 26.
  • 27.
  • 28. Attitudes Towards Oil Companies and Oil Industry -60 -40 -20 0 20 40 60 80 100 '81 '82 '83 '84 '85 '86 '87 '88 2Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1990 1991 1992 1993 1994 1995 Net Favorability (Percent favorable minus percent unfavorable) Chevron Exxon Mobil Shell Texaco Industry Chevron Exxon Mobil Shell Texaco Industry 1989 Source: Public Opinion Monitor. Survey of adults in Chevron's major U.S. markets. Sample size for current data is 2,400 telephone interviews per year (1,200 per region) "Total" is weighted by total population.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.  
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55. AT&T
  • 56.