This power point presentation describes our product and features

2. 75% of your consumers are
on the web*
Website
Facebook
Google
Vhelp drives more
sales from web by
converting web
visitors
*Forrester research 2010

3. Real time information can tilt visitors
into buyers

4. Visitor prefer chat over phone for
Their real time informational needs

6. * US Patent application no. 61369670

8. vHelp chat portal
Visitors
pane
Interaction
pane
Resource
pane
All the visitors will be listed in this section
All the chats will be displayed in the interaction pane.
The visitors information will be displayed in resource pane

9. Interaction Panel Features
Release
Stop
Escalate
Reassign
Redirect
Taglead

10. • Will release the visitor from the chatting
session to the visitors pane
Release

11. • Stop will terminate the chatting session
Stop
Chat is terminated

12. • Will transfer the chat to the superior in case if the
query is not answerable by the agent
Escalate

13. • Will transfer the chat to the respective team either
sales team or support team in accordance to the
relevance
Reassign
Dialogue box
appears
Choose the relevant support team

14. • Facilitates to co browse with the visitor and redirect
the visitors to the relevant page based upon his
queries.
Redirect
Enter the corresponding
webpage Url
Enter the message here
The message will be displayed here
Webpage will change in users
desktop

15. • Helps the agent to forward the visitors details
to the company database.
Taglead

16. Dashboard with 360 degree view of engagement
Script
Database for answers
Chat reference
Reports
Account
Settings
Features and settings

17. For any queries please mail to sales@vimagino.com