The document discusses utility programs, which are system software that allow users to perform maintenance tasks on a computer. It describes various types of utility programs like file managers, disk cleaners, defragmenters, backup utilities, firewalls, antivirus software, and media players. It also covers compression utilities, disc burning software, and programs that help identify and fix operating system problems. The document provides system requirements for Microsoft Office 2016 and concludes with benefits of using utility software like improved file management, security, customization, and data recovery capabilities.