Driving Great Customer Experiences in the SaaS ecosystemTotango
This document discusses driving great customer experiences in the SaaS ecosystem. It emphasizes moving from reactive to proactive customer experiences. Developing deep empathy for customers, mapping their journeys and the company ecosystem, and bringing customers into the design process are identified as key ways to proactively design the SaaS ecosystem. The document cites sources showing that better customer experiences can increase customer retention and willingness to pay more.
The document discusses business process engineering and identifying pain points through a capability maturity model exercise. It introduces the capability maturity model and describes its levels from ad hoc processes to optimized processes. It then outlines groups for a CMM exercise and lists attributes they would have at each level. Finally, it lists potential common pain points found through business process engineering like lack of measures, siloed communication, and non-scalable processes.
101 Ways to Generate Publicity and Buzz for Your BusinessPenn Strategies
Shrita Sterlin, chief executive and brand officer of Penn Strategies, led an in-depth, interactive session at The Power Conference, the largest conference of women, small business owners in the Washington, DC metropolitan area. Roughly 800 attendees and 170 exhibitors attended this year’s conference, which was held at the Bethesda Marriott Conference Center on August 30, 2012.
Entitled “101 Ways to Generate Publicity,” Shrita Sterlin’s session included hard-hitting strategies that business owners and entrepreneurs can use to attract positive media attention and top-of-the-mind awareness with key markets.
Understanding of Pain Point is a guide for generating improvement pathways. Solution builders should consider pain points as building blocks for better organisational outputs/outcomes.
The document discusses the finance module of an ERP system. It describes finance as the management of money and assets. The finance module handles financial accounting, general ledger, accounts receivables, accounts payable, asset accounting, legal consolidation, and controlling. It integrates these functions to manage payments, financial reports, credit data, and analyze costs and profits across the organization. The module standardizes processes and provides real-time data visibility for improved decision making.
The document discusses tools for working with big data without needing to know Java. It states that Hadoop can be learned without Java through tools like Pig and Hive that provide high-level languages. Pig uses Pig Latin to simplify complex MapReduce programs, allowing data operations like filters, joins and sorting with only 10 lines of code compared to 200 lines of Java. Hive also does not require Java knowledge, defining a SQL-like language called HiveQL to query and analyze data. The document provides examples of how Pig and Hive can be used for tasks like predictive modeling without Java coding.
Blood banks across Indian states and union territories were analyzed. The analysis looked at data from blood banks to understand supply and demand trends. Readers are advised to validate any findings from this analysis against official government sources of blood bank data.
A powerpoint file showing 25 stages or slides that can be used to show progress during any presentation. The content could be pasted on the individual slides and the background and other details added as needed. Even the stages could be modified and customized as needed.
Driving Great Customer Experiences in the SaaS ecosystemTotango
This document discusses driving great customer experiences in the SaaS ecosystem. It emphasizes moving from reactive to proactive customer experiences. Developing deep empathy for customers, mapping their journeys and the company ecosystem, and bringing customers into the design process are identified as key ways to proactively design the SaaS ecosystem. The document cites sources showing that better customer experiences can increase customer retention and willingness to pay more.
The document discusses business process engineering and identifying pain points through a capability maturity model exercise. It introduces the capability maturity model and describes its levels from ad hoc processes to optimized processes. It then outlines groups for a CMM exercise and lists attributes they would have at each level. Finally, it lists potential common pain points found through business process engineering like lack of measures, siloed communication, and non-scalable processes.
101 Ways to Generate Publicity and Buzz for Your BusinessPenn Strategies
Shrita Sterlin, chief executive and brand officer of Penn Strategies, led an in-depth, interactive session at The Power Conference, the largest conference of women, small business owners in the Washington, DC metropolitan area. Roughly 800 attendees and 170 exhibitors attended this year’s conference, which was held at the Bethesda Marriott Conference Center on August 30, 2012.
Entitled “101 Ways to Generate Publicity,” Shrita Sterlin’s session included hard-hitting strategies that business owners and entrepreneurs can use to attract positive media attention and top-of-the-mind awareness with key markets.
Understanding of Pain Point is a guide for generating improvement pathways. Solution builders should consider pain points as building blocks for better organisational outputs/outcomes.
The document discusses the finance module of an ERP system. It describes finance as the management of money and assets. The finance module handles financial accounting, general ledger, accounts receivables, accounts payable, asset accounting, legal consolidation, and controlling. It integrates these functions to manage payments, financial reports, credit data, and analyze costs and profits across the organization. The module standardizes processes and provides real-time data visibility for improved decision making.
The document discusses tools for working with big data without needing to know Java. It states that Hadoop can be learned without Java through tools like Pig and Hive that provide high-level languages. Pig uses Pig Latin to simplify complex MapReduce programs, allowing data operations like filters, joins and sorting with only 10 lines of code compared to 200 lines of Java. Hive also does not require Java knowledge, defining a SQL-like language called HiveQL to query and analyze data. The document provides examples of how Pig and Hive can be used for tasks like predictive modeling without Java coding.
Blood banks across Indian states and union territories were analyzed. The analysis looked at data from blood banks to understand supply and demand trends. Readers are advised to validate any findings from this analysis against official government sources of blood bank data.
A powerpoint file showing 25 stages or slides that can be used to show progress during any presentation. The content could be pasted on the individual slides and the background and other details added as needed. Even the stages could be modified and customized as needed.
Time is scarce and any time spent in traffic is a waste of time.Our choices and their sequences decides what can and cannot be achieved within the time window available to us. The time at which you start your journey influences the time you would take to complete(?) the journey. We currently have all the tools and technologies available for making real time decisions. The Plan, Do , Check and Act (PDCA) cycle was used to make a logical approach to decision making considering traffic conditions in the city of Berlin. Some directions for future are proposed .
The rate of growth and the duration of growth decides on where any individual or organization would be after certain periods . The presentation shows the value achieved vis a vis the static level for periodic growths of 5% ,6% ,7% , 8%, 9% and 10% . These could be used as reference points for deciding on the proportion of resources to be deployed . When all resources grow at same time, the value is taken at 100 . Different resources may grow at different rate and can referenced with the associated graph e.g. 20 % growing at 10% would require referring to the 10% growth graph and 30 % growing at 7% would require the reference at the 7 % graph . These graphs can be looked in relative fashion also wherein a base level could be taken for all related calculations. Google sheets has been used for the data and graph.
This document discusses plans to test different road building materials and designs to determine what creates the most durable roads. Sensors will be placed on test blocks made of different soils and road building materials that are subjected to varying weather conditions like wind, water, and traffic over time. The results will be analyzed to understand which material combinations last the longest under which conditions. This will help planners design and repair roads that are best suited to the local environment and reduce the formation of potholes over time.
A copy of a 1974 circular which recognises the Post Graduate Diploma in Industrial Engineering for recruitment to superior posts under Central Government. Industrial Engineering at senior level.
The document outlines the Project Management Body of Knowledge (PMBOK) which includes 5 process groups and 10 knowledge areas. The 5 process groups are initiating, planning, executing, monitoring and controlling, and closing. The 10 knowledge areas are integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management, procurement management, and stakeholder management.
The Project Management Body of Knowledge (PMBOK) is a guide to project management concepts and practices. It provides a high-level mindmap overview of the 5th edition of the PMBOK, which outlines the key processes, knowledge areas, and process groups involved in project management. The mindmap gives a brief visual representation of the essential components and how they relate in the 5th edition of the PMBOK framework.
This document discusses solutions to reducing traffic congestion. It notes that congestion increases travel time and costs, wastes fuel, and negatively impacts the environment and public health. Widening roads can help reduce congestion by increasing flow of vehicles. Calculations show that for a single stretch of congested road, the extra annual fuel costs due to delays could be over $255,000. Many of these costs are recurring. Removing obstructions like shops, houses, and encrowachments along the road, estimated to be worth $150,000, could eliminate the recurring extra fuel costs by widening the road. Crowdfunding and corporate social responsibility programs are suggested to fund buying out and removing the obstructions.
The document outlines 5 lessons from using an eraser: 1) Not every mark has value and wastes space; 2) It's how the eraser is applied, not its attributes, that removes waste; 3) Understanding which marks to erase requires considering different authors and a holistic view; 4) Pencils write in certain ways, so managing pencils and erasers includes resharpening and reallocating them; 5) An outside consultant can guide leadership on improving erasing processes when current methods don't achieve intended results.
Time is scarce and any time spent in traffic is a waste of time.Our choices and their sequences decides what can and cannot be achieved within the time window available to us. The time at which you start your journey influences the time you would take to complete(?) the journey. We currently have all the tools and technologies available for making real time decisions. The Plan, Do , Check and Act (PDCA) cycle was used to make a logical approach to decision making considering traffic conditions in the city of Berlin. Some directions for future are proposed .
The rate of growth and the duration of growth decides on where any individual or organization would be after certain periods . The presentation shows the value achieved vis a vis the static level for periodic growths of 5% ,6% ,7% , 8%, 9% and 10% . These could be used as reference points for deciding on the proportion of resources to be deployed . When all resources grow at same time, the value is taken at 100 . Different resources may grow at different rate and can referenced with the associated graph e.g. 20 % growing at 10% would require referring to the 10% growth graph and 30 % growing at 7% would require the reference at the 7 % graph . These graphs can be looked in relative fashion also wherein a base level could be taken for all related calculations. Google sheets has been used for the data and graph.
This document discusses plans to test different road building materials and designs to determine what creates the most durable roads. Sensors will be placed on test blocks made of different soils and road building materials that are subjected to varying weather conditions like wind, water, and traffic over time. The results will be analyzed to understand which material combinations last the longest under which conditions. This will help planners design and repair roads that are best suited to the local environment and reduce the formation of potholes over time.
A copy of a 1974 circular which recognises the Post Graduate Diploma in Industrial Engineering for recruitment to superior posts under Central Government. Industrial Engineering at senior level.
The document outlines the Project Management Body of Knowledge (PMBOK) which includes 5 process groups and 10 knowledge areas. The 5 process groups are initiating, planning, executing, monitoring and controlling, and closing. The 10 knowledge areas are integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management, procurement management, and stakeholder management.
The Project Management Body of Knowledge (PMBOK) is a guide to project management concepts and practices. It provides a high-level mindmap overview of the 5th edition of the PMBOK, which outlines the key processes, knowledge areas, and process groups involved in project management. The mindmap gives a brief visual representation of the essential components and how they relate in the 5th edition of the PMBOK framework.
This document discusses solutions to reducing traffic congestion. It notes that congestion increases travel time and costs, wastes fuel, and negatively impacts the environment and public health. Widening roads can help reduce congestion by increasing flow of vehicles. Calculations show that for a single stretch of congested road, the extra annual fuel costs due to delays could be over $255,000. Many of these costs are recurring. Removing obstructions like shops, houses, and encrowachments along the road, estimated to be worth $150,000, could eliminate the recurring extra fuel costs by widening the road. Crowdfunding and corporate social responsibility programs are suggested to fund buying out and removing the obstructions.
The document outlines 5 lessons from using an eraser: 1) Not every mark has value and wastes space; 2) It's how the eraser is applied, not its attributes, that removes waste; 3) Understanding which marks to erase requires considering different authors and a holistic view; 4) Pencils write in certain ways, so managing pencils and erasers includes resharpening and reallocating them; 5) An outside consultant can guide leadership on improving erasing processes when current methods don't achieve intended results.
1. Using Google Docs
Mind Map
(Download M8-mind-map App to view
http://apps.microsoft.com/windows/en-
in/app/m8-mind-map/47207167-f4a2-42a7-
ad6c-36d0ec1c88b5 )