Systematic ethological observations can make an important contribution to the study of collective violence in humans. Presentation given at ISHE conference, Montreal, 2002
Analyzing Real-time User Visitor SearchesNick DeNardis
Higher education websites always have a steady supply of visitors. It's great to see the numbers in Google Analyics fluctuate each day and trend upwards over time, but are your visitors finding what they came for? This talk is a high-level-to-in-depth look at tracking what visitors are searching for in real time from your site. We'll go beyond the consolidated "popular keywords" list to an actual trend list with grouped phases and pages. The goal is peer into the visitor's mind and figure out why they are searching for "address" on the Contact Us page or "Professor Smith" on the Faculty Information page. Higher education websites always struggle to accommodate two audiences, internal and external. Search results based on location don't lie, it's easy to combine real internal searches with reasons why quicklinks and extra menus may or may not be functioning as optimally as they should. It's time to go beyond pageviews and user paths and look at real-time search analytics.
Junior Jimmy is looking to apply to colleges and is interested in electrical engineering programs. The Wayne State College of Engineering website allows users to browse academic programs and find information on electrical engineering. It provides details on admissions requirements, the application process, and financial aid options to help students like Jimmy learn about and apply to the program. The site also features tools for current and prospective students to connect with faculty, view course schedules, and learn about research opportunities.
The document contains a collection of historical photographs from Mumbai, India from the late 19th and early 20th centuries, showing landmarks like Churchgate Station in 1930, Ballard Pier which was formerly a railway station, bullock carts on Mumbai streets, and steam trains at locations including Parel Loco Shed, Elphinstone Station, Dadar Station, Mumbai Central Carshed, and the Bhayandar Bridge.
What is quality code? From cruft to craftNick DeNardis
No one sets out to create crufty code, but too often the pressure to "push it out the door and we'll fix it later" gets the best of us all. Before you know it, it's three projects later, the sun is still shining and you're still getting a paycheck. So where is the incentive to go back and clean under the rug?
Poor core quality isn't just a developer problem, either. It bleeds into team moral, deters decision agility, and ultimately prevents team members from getting into flow.
Quality code isn't something that requires a complete rewrite either (which is likely impossible), but can be accomplished with style guides, code reviews and a devotion to team investment time.
The pressure to ship will always be there, but starting (or maintaining) projects with an agreed upon foundation alleviates developers and designers from making potentially hundreds of decisions each day. This leaves room for the decisions that actually matter.
Learn how to transform your team, regardless of your position, into a lean, mean standards machine. Develop a multi-tier style guide, workflow and practices that focus on knowledge and consensus building. Eliminate the mundane decisions and allow the team to focus on its craft.
The document summarizes Bluetooth technology. It discusses the demerits of wired connections that Bluetooth aims to address like tangled cables. It then describes key aspects of Bluetooth like its frequency range, data rates, security features, and the name Bluetooth which references a Scandinavian king. It defines terms like piconet and scatternet. It also outlines the Bluetooth protocol stack and various applications that Bluetooth enables like wireless keyboards, printers and file transfers.
Designing for next steps - A forward moving Web experienceNick DeNardis
Getting a visitor to your website is only half the battle: how do you keep them? A lot of attention is put on the "action" items on a homepage but it's more likely a visitor is landing on an interior page from a Web search or link. Every visual element, content or cue makes an impression with your visitor and influences what next step they take. The last thing you want to do is leave your visitor at a dead end or continuously force them to use the “back” button. With each page having a defined “next step” it gives your visitor a forward moving Web experience. The idea is more than just bigger and brighter action buttons. Your goal is the design an experience to make your visitors care. This session will walk through real life examples to identify common pitfalls and successful approaches, provide techniques to objectively look at your communications from your audience’s point of view and highlight tools to measure and track success of your communications.
Past, present and future of internet with regards to businessrajatmal4
The document discusses the history and future trends of the internet and their implications for business. It outlines how the internet began as a US defense project called ARPANET and expanded throughout the 1970s and 1980s. Tim Berners-Lee is credited with inventing the world wide web in 1990 by combining URLs, hyperlinks, HTML, and HTTP. Currently, the internet sees nearly 10 million new web pages daily and technologies like Web 2.0 allow users to both consume and create content. Businesses are embracing these trends through tools like blogs and wikis for internal and external collaboration. The future will see further customization and personalization online as well as new payment systems and uses of technologies like virtual worlds and social networks.
Analyzing Real-time User Visitor SearchesNick DeNardis
Higher education websites always have a steady supply of visitors. It's great to see the numbers in Google Analyics fluctuate each day and trend upwards over time, but are your visitors finding what they came for? This talk is a high-level-to-in-depth look at tracking what visitors are searching for in real time from your site. We'll go beyond the consolidated "popular keywords" list to an actual trend list with grouped phases and pages. The goal is peer into the visitor's mind and figure out why they are searching for "address" on the Contact Us page or "Professor Smith" on the Faculty Information page. Higher education websites always struggle to accommodate two audiences, internal and external. Search results based on location don't lie, it's easy to combine real internal searches with reasons why quicklinks and extra menus may or may not be functioning as optimally as they should. It's time to go beyond pageviews and user paths and look at real-time search analytics.
Junior Jimmy is looking to apply to colleges and is interested in electrical engineering programs. The Wayne State College of Engineering website allows users to browse academic programs and find information on electrical engineering. It provides details on admissions requirements, the application process, and financial aid options to help students like Jimmy learn about and apply to the program. The site also features tools for current and prospective students to connect with faculty, view course schedules, and learn about research opportunities.
The document contains a collection of historical photographs from Mumbai, India from the late 19th and early 20th centuries, showing landmarks like Churchgate Station in 1930, Ballard Pier which was formerly a railway station, bullock carts on Mumbai streets, and steam trains at locations including Parel Loco Shed, Elphinstone Station, Dadar Station, Mumbai Central Carshed, and the Bhayandar Bridge.
What is quality code? From cruft to craftNick DeNardis
No one sets out to create crufty code, but too often the pressure to "push it out the door and we'll fix it later" gets the best of us all. Before you know it, it's three projects later, the sun is still shining and you're still getting a paycheck. So where is the incentive to go back and clean under the rug?
Poor core quality isn't just a developer problem, either. It bleeds into team moral, deters decision agility, and ultimately prevents team members from getting into flow.
Quality code isn't something that requires a complete rewrite either (which is likely impossible), but can be accomplished with style guides, code reviews and a devotion to team investment time.
The pressure to ship will always be there, but starting (or maintaining) projects with an agreed upon foundation alleviates developers and designers from making potentially hundreds of decisions each day. This leaves room for the decisions that actually matter.
Learn how to transform your team, regardless of your position, into a lean, mean standards machine. Develop a multi-tier style guide, workflow and practices that focus on knowledge and consensus building. Eliminate the mundane decisions and allow the team to focus on its craft.
The document summarizes Bluetooth technology. It discusses the demerits of wired connections that Bluetooth aims to address like tangled cables. It then describes key aspects of Bluetooth like its frequency range, data rates, security features, and the name Bluetooth which references a Scandinavian king. It defines terms like piconet and scatternet. It also outlines the Bluetooth protocol stack and various applications that Bluetooth enables like wireless keyboards, printers and file transfers.
Designing for next steps - A forward moving Web experienceNick DeNardis
Getting a visitor to your website is only half the battle: how do you keep them? A lot of attention is put on the "action" items on a homepage but it's more likely a visitor is landing on an interior page from a Web search or link. Every visual element, content or cue makes an impression with your visitor and influences what next step they take. The last thing you want to do is leave your visitor at a dead end or continuously force them to use the “back” button. With each page having a defined “next step” it gives your visitor a forward moving Web experience. The idea is more than just bigger and brighter action buttons. Your goal is the design an experience to make your visitors care. This session will walk through real life examples to identify common pitfalls and successful approaches, provide techniques to objectively look at your communications from your audience’s point of view and highlight tools to measure and track success of your communications.
Past, present and future of internet with regards to businessrajatmal4
The document discusses the history and future trends of the internet and their implications for business. It outlines how the internet began as a US defense project called ARPANET and expanded throughout the 1970s and 1980s. Tim Berners-Lee is credited with inventing the world wide web in 1990 by combining URLs, hyperlinks, HTML, and HTTP. Currently, the internet sees nearly 10 million new web pages daily and technologies like Web 2.0 allow users to both consume and create content. Businesses are embracing these trends through tools like blogs and wikis for internal and external collaboration. The future will see further customization and personalization online as well as new payment systems and uses of technologies like virtual worlds and social networks.
Inicio Y Escalada De La Violencia Colectiva 2010Otto Adang
El documento describe un estudio observacional comparativo de protestas y eventos futbolísticos para analizar los factores que influyen en el inicio y la escalada de la violencia colectiva. El estudio incluyó más de 700 horas de observación sistemática de interacciones entre grupos. Los hallazgos muestran que la violencia suele iniciar por "fricciones" entre grupos y luego escala debido a oportunidades y la percepción del riesgo. El documento también recomienda estrategias de manejo del orden público basadas en la comunicación, el diá
Initiation And Escalation Of Collective Violence 2009Otto Adang
Presentation given at the Crowd management conference, Stavern (Norway) May 10th-12th, 2009. Inroducing the initiation/ escaltion model of collective violence
Inicio Y Escalada De La Violencia Colectiva 2010Otto Adang
El documento describe un estudio observacional comparativo de protestas y eventos futbolísticos para analizar los factores que influyen en el inicio y la escalada de la violencia colectiva. El estudio incluyó más de 700 horas de observación sistemática de interacciones entre grupos. Los hallazgos muestran que la violencia suele iniciar por "fricciones" entre grupos y luego escala debido a oportunidades y la percepción del riesgo. El documento también recomienda estrategias de manejo del orden público basadas en la comunicación, el diá
Initiation And Escalation Of Collective Violence 2009Otto Adang
Presentation given at the Crowd management conference, Stavern (Norway) May 10th-12th, 2009. Inroducing the initiation/ escaltion model of collective violence
Using Ethological Observations To Study Riots 2002
1. Explanations of crowd behavior:
distortions (Berk, 1972)
Using ethological observations to • Characterized as irrational, instinctive, etc.
study riots • Use of metaphores (e.g. “group mind”)
• Different levels of analysis confused
• Illusion of unanimity
Otto Adang
• Unverified speculations about processes
ISHE, Montreal, August 8, 2002
Research on riots Ethological observations
• Commissions • Direct recording of observations
• Antecedent conditions • Limited number of well-defined behavioral
• Newspaper reports categories
• Arrest figures • Focus on interaction
• Participant observation • Focal group
• Systematic research can’t be done? • Comparative approach
• Just do it!
Research questions Research steps
• What happens: who uses violence, how • Literature search, preliminary observations
many, what type of violence, against whom, (video, real-life) and testing methodology
under what circumstances, what response? • Definition of behavioural categories
• What factors influence the initiation and • Selection of events
escalation of violence? • Observations (and other data collection)
• Analysis
1
2. Behavioral categories Violence
• Violence • Physical violence
• Annoyance/ provocation • Throwing object at individual
• Police measures • Throwing object at inanimate object
• Possible triggers • Demolition
• Context
• Phase • Violent initiatives and bouts of violence
Police measures Possible triggers for violence
• Stopping • Agonistic context
• Dispersal • Police measures
• Arrest • Competition
• Provocations
• regular, riot, mounted, dog, arrest squad • Football: match events
Annoyance/ threat/ provocation Selection of events
• Verbal insults and threats • “High-risk” football matches
• Non-verbal threats • Protest events with potential for violence
• Blocking street/ entrance (previous experiences, announcement of
• Running charge violence, police deployment)
2
3. Observations Some data
• Over 700 observation hours • 428 violent initiatives by protesters/ fans
• Around 71 football matches: 80% with • 130 violent initiatives by police
violence • 385 instance of annoyance, threats etc.
• 139 protest events: 53% with violence • 666 police measures
• Quantitative analysis of reliable and
comparable observations
Triggers for violent initiatives Targets of violence
Percentage of violent initiatives
Percentage of initiatives
60
70
50
60
40
Protesters (N=138) 50
30
Fans (N=290) 40 Protesters (N=138)
20
30 Fans (N=290)
10
0
20
10
s
n
e
ts
no en
er
ea ic
re
io
nc
en
t
gg
is
e
tit
su
ya
0
ts
on
ev
pe
tri
no
no
m
po ag
ch
m
co
an
Police Playing Others Objects
at
e
m
lic
field
Forms of violence used Maximum number of violent individuals per bout
80
Percentage of violent initiatives
80
P e rce n ta g e o f vio le n t
70 70
60 60
50 50
b o u ts
Protesters (N=138) Protest (N=138)
40 40
Fans (N=290) Football (N =262)
30 30
20
20
10
10
0
0
1 to 4 5 to 9 10 to 19 20 to 49 50 or over
Throwing Throwing Physical Demolition
objects at objects at violence of objects Number of individuals
individuals objects
3
4. Refutation of common
misconceptions
• illusion of unanimity
• targets not randomly chosen
• notion of “trigger”/ flashpoint not very
helpful
• most “football hooliganism” does not result
from violence on the pitch
• conflict does not typically arise after police
intervention
Conclusion: it can be done!
Systematic ethological observations
can make an important contribution to
the study of collective violence in
humans
4