Quick overview of UseResponse Community Feedback software showcasing basic functionality. UseResponse Feedback does a great job collecting and organizing user feedback, prioritizing it, and following up with customers. Its strength has always been the ability to listen to big communities of customers with ease and the simplicity of the feedback process.

1. UseResponse Suite
 Feedback
 Help Desk
 Live Chat
 Knowledge Base

2.  10+ Support Channels
 Multibrand management
 Highly Customizable (modular system)
 SaaS / Self-Hosted / Private Cloud
 Free training, consultations & help with setup
UseResponse Overview

3. Customer Support Portal

4. Feedback Types

5. Feedback Sources
Feedback Portal Feedback Widget API & Integrations

6. Communities
 Multiple Communities
 Public / Private
 Multilanguage
 Anonymous Votes / Submissions
 Moderation
 SSO login

7. Instruments
Smart Voting
Alerts, Limits, Close Voting
Announcements
Keep changelog and notify
Polls
Gamification
Points, badges and awards
CSAT

8. Product Development Roadmap

9. Agent Interface & Capabilities
 Dashboard
 Notifications
 Custom Reports
 Canned Responses
 Macros
 Tasks, notes
 Bulk Actions

10. Administration
 Portal Settings
 Customization
 Categorization
 Users & Teams
 Smart Assignments
 Automations
 Analytics

11. Free 14-Day Trial
“UseResponse convinces with an incredibly great and simple
usability, it is well thought-out and logically structured, and the team
behind it is extremely competent and fast in support and small
individual development projects.”
Michaela E.
Baramundi Software
“This company is highly customer-centric and tries to always
meet customer needs. Their customer support is always
available and has a response time that is second to none.”
Lennert S.
ICT Seniorspezialist, Deutschebahn