The document outlines three user personas for an access management system: an access requester, a project manager as the access approver, and a policy maker/certifier. Each persona has distinct backgrounds, motivations, and pain points related to access requests and management processes. The primary issue highlighted is the inefficiency in handling access needs, with an emphasis on the desire for automation and improved processes.

1. User Personas
1. Access Requester (End User)
2. Access Approver (Manager)
3. Policy maker / Certifier (Administrator)

2. Access Requester (Developer)
Bio
Lucas lives in Los Angeles and completed his engineering 2 years ago. He
joined City Bank recently and works remotely as a software developer.
Personality
Introvert, Hesitant, Technophile
Goals
Lucas needs access to multiple applications and quickly so that he can be
productive in his team at the earliest.
Frustrations
As he is a new remote employee, he don’t have much touch base with the
team. No one cares about his access needs. He tried to connect with a few
team member but everyone has either forgotten the access request process
or is too busy to help.

3. Access Approver (Manager)
Bio
Bridget Day is a Project Manager handling multiple
projects. She is handling a total 22 team members
and all their access needs. She uses an excel file to
track the user requests and their accesses which is
not so efficient and fully manual.
Motivation
 Problem Solving
 Result Oriented
 Team management
Pain Points
 Wasting time in long access request process
 Manually approving access requests
 No backup approver defined in her absence
Age 32
Occupation Project Manager
Location New Jersey
Organization Amazon

4. Policy Maker/Certifier (Administrator)

5. Buyer (Chief Marketing Officer)
Personality
Delphine is a Marketing Manager who takes
all buying decisions for tools and software
required for his company employees.
Motivations
Price
Return on Investment
Automation
Market trends
“I’m looking for a software tool
that can automate the access
management processes of the
employees”
Age 38
Income $110K
Location New York
Education MBA