This document discusses methods for analyzing users and their goals and tasks. It identifies several direct and indirect methods including interviews, surveys, observation, personas and profiles. Direct methods like one-on-one interviews are useful for getting detailed explanations but take more time. Indirect methods like surveys can provide broader feedback faster but lack depth. The document recommends using several methods together to understand users thoroughly as no single approach provides all needed information. Contextual interviews in the user's environment can reveal natural behaviors.

1. User Analysis
- Identify your user

2. Need to analyze the background..

3. Need to analyze the background..
- Possible user group
- User’s goals and tasks

4. Need to understand the background..
- Business’s goals and
objectives

5. Profile & persona
- Profile clarifies assumption about actual users, tasks,
and their environment, expectations, needs.
- Persona is fictitious but psychologically more real user
who represents the larger group of user.

6. Research methods includes
Direct Indirect
- One and one Interview - Survey
- User representative
Individual - Contextual inquiry
- Observation
- Shadowing
- Focus group Web analytics
Group - Joint application development Help desk
Discussion forum
There is no perfect method to gather information about user, their
tasks, environment etc.

7. One and one interview

8. One and one interview
- Collect most important data
- Get the explanation of most complex issues
- Analysis of users tasks, belief, attitude, experience, expectations, needs,
environment, their reactions etc.

9. Focus group

10. Focus group
- Small group discussion on one or more topics
- Good for generating idea, brainstorming,
- Get quick, more information and feedback about users about their tasks
- Less expensive

11. Contextual interview

12. Contextual interview
- Unstructured interview process with actual user in the context of using the
system in real world
- Watch and listen how user works or do their tasks in their own work environment
- More natural and sometimes more real stick

13. Focus group

14. Online survey
- Fast and cheap way to get information about users, their wants, likes,
opinions, tasks
- Collect automated bulk responses

15. Scenario includes

16. Scenario includes
- Short story Includes who, what, when, how, whom, why
- Discover relationship amongst tasks
- Get the feeling of what will happen if multiple tasks occur together in real world

17. Thank you
I appreciate your feedback