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USABILITY RESEARCH
CHECKLIST
UXLAB @ MOBILEIGNITER’S
EVERYTHING YOU NEED
TO GET STARTED
GATHER RESOURCES
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
GATHER RESOURCES
Testing Room
Recording Devices
Testing Device(s)
Facilitator(s)
Stakeholders
Consent Forms
Video Release Forms
NDA Forms
WHAT YOU’RE GOING TO
TEST, HOW, AND WITH
WHOM
DESIGN THE STUDY
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
DESIGN THE STUDY
Pick your testing methodology
Discover your target
demographic (Personas)
Decide which features to test
Develop tasks to isolate
interactions
Create hypotheses for each task
Determine appropriate
incentives for participants
Prepare briefing and debriefing
procedures
MAKE SURE YOU HAVE
EVERYTHING YOU NEED
FOR THINGS TO RUN
SMOOTHLY
PREPARE THE STUDY
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
PREPARE THE STUDY
Develop instructions for
facilitators
Pilot test your scenarios and
methodology
Prepare any help guides or other
print material participants might
need
Set up test accounts
Acquire incentives for
participants
YOU NEED REAL,
UNBIASED PEOPLE TO
TEST YOUR PRODUCT
GATHER
PARTICIPANTS
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
GATHER PARTICIPANTS
Develop a participant screener
Solicit applications
Set up time slots that screened
participants can sign up for
Get participants to sign up
Confirm their sign up once they
have chosen a slot
Remind them at least 24 hours
prior to their session
ACTUALLY BRING REAL
PEOPLE IN TO INTERACT
WITH THE PRODUCT
RUN STUDY SESSIONS
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
RUN STUDY SESSIONS
Prepare waiting area (if needed)
Disable all notifications/
distractions on testing device
Make sure testing device is reset
to a common state
Make sure participants can find
you (address, directions,
parking, etc)
Make sure to get all forms
signed by every participant
before each session
Provide refreshments
Record and/or simulcast every
session
Brief and debrief each
participant
ALL THAT FEEDBACK
DOESN’T DO MUCH GOOD
ON ITS OWN
ANALYZE RESULTS
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
ANALYZE RESULTS
Measure task completion
percentage (per user and per
task)
Measure task duration (average,
median)
Analyze demographic
information
Analyze results of any
standardized (briefing,
debriefing) questions
Watch every recorded session to
take notes, gather quotes, and
identify trends
Synthesize notes, quotes,
statistics, and your intuition into
a detailed analysis of the
experiment
Provide actionable
recommendations on how to
improve product usability
NOW WHAT?
AFTERWARD
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
AFTERWARD
Prepare a report to stakeholders
that covers study design,
methodology, setup, testing
procedure, results, and analysis
Include an executive summary
that only covers the high-level
details
Work with the product/
development team to prioritize
findings and recommendations
Anonymize/clean any sensitive
data for release as a blog post or
white paper
Write and release the blog post
or white paper
CONTACT US
INFO@MOBILEIGNITER.COM
QUESTIONS?

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Usability Research Checklist

  • 2. EVERYTHING YOU NEED TO GET STARTED GATHER RESOURCES
  • 3. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST GATHER RESOURCES Testing Room Recording Devices Testing Device(s) Facilitator(s) Stakeholders Consent Forms Video Release Forms NDA Forms
  • 4. WHAT YOU’RE GOING TO TEST, HOW, AND WITH WHOM DESIGN THE STUDY
  • 5. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST DESIGN THE STUDY Pick your testing methodology Discover your target demographic (Personas) Decide which features to test Develop tasks to isolate interactions Create hypotheses for each task Determine appropriate incentives for participants Prepare briefing and debriefing procedures
  • 6. MAKE SURE YOU HAVE EVERYTHING YOU NEED FOR THINGS TO RUN SMOOTHLY PREPARE THE STUDY
  • 7. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST PREPARE THE STUDY Develop instructions for facilitators Pilot test your scenarios and methodology Prepare any help guides or other print material participants might need Set up test accounts Acquire incentives for participants
  • 8. YOU NEED REAL, UNBIASED PEOPLE TO TEST YOUR PRODUCT GATHER PARTICIPANTS
  • 9. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST GATHER PARTICIPANTS Develop a participant screener Solicit applications Set up time slots that screened participants can sign up for Get participants to sign up Confirm their sign up once they have chosen a slot Remind them at least 24 hours prior to their session
  • 10. ACTUALLY BRING REAL PEOPLE IN TO INTERACT WITH THE PRODUCT RUN STUDY SESSIONS
  • 11. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST RUN STUDY SESSIONS Prepare waiting area (if needed) Disable all notifications/ distractions on testing device Make sure testing device is reset to a common state Make sure participants can find you (address, directions, parking, etc) Make sure to get all forms signed by every participant before each session Provide refreshments Record and/or simulcast every session Brief and debrief each participant
  • 12. ALL THAT FEEDBACK DOESN’T DO MUCH GOOD ON ITS OWN ANALYZE RESULTS
  • 13. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST ANALYZE RESULTS Measure task completion percentage (per user and per task) Measure task duration (average, median) Analyze demographic information Analyze results of any standardized (briefing, debriefing) questions Watch every recorded session to take notes, gather quotes, and identify trends Synthesize notes, quotes, statistics, and your intuition into a detailed analysis of the experiment Provide actionable recommendations on how to improve product usability
  • 15. UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST AFTERWARD Prepare a report to stakeholders that covers study design, methodology, setup, testing procedure, results, and analysis Include an executive summary that only covers the high-level details Work with the product/ development team to prioritize findings and recommendations Anonymize/clean any sensitive data for release as a blog post or white paper Write and release the blog post or white paper