Urlene Owens has over 23 years of experience in medical and dental billing. She currently works as the Billing Manager for Capstone Pediatrics in Nashville, TN where she arranges payment plans, answers customer questions, checks on insurance claims, and performs payroll functions. Prior to this, she worked as an Insurance Claims Clerk and Compliance Manager. Owens has extensive skills in billing, administration, management, and training personnel in billing procedures and computer systems. She is service-oriented with excellent communication and time management abilities.
Dear Sir/Madam,
I am presently seeking out an employer who will allow me to utilize my administrative support, customer service, organizational abilities and computer knowledge.
As you will find in my resume that I have attached I make sure that customers have a full understanding of what to expect from me and deliver on my commitments. I enjoy building
customer confidence by listening to customers’ needs and concerns and addressing them with diligence. My thorough knowledge of a company's policies, procedures, and products allows me to solve customer requests independently and take the initiative to research problems on my own and find workable solutions.
I am a highly focused employee who gets outstanding results. I am consistently coming up with newer, more efficient ways to complete my work. I am very detail oriented and do an excellent job prioritizing my tasks to ensure key objectives and deadlines are met. I also understand the relative importance of projects assigned to me and consistently meet expectations.
If you feel that my qualifications have met your needs, please call me at your earliest convenience to schedule an interview. I look forward to discussing this position with you more in detail.
Thank you for your time and consideration.
Sincerely yours,
Yvette M. Uthmann
Enclosures
Dear Sir/Madam,
I am presently seeking out an employer who will allow me to utilize my administrative support, customer service, organizational abilities and computer knowledge.
As you will find in my resume that I have attached I make sure that customers have a full understanding of what to expect from me and deliver on my commitments. I enjoy building
customer confidence by listening to customers’ needs and concerns and addressing them with diligence. My thorough knowledge of a company's policies, procedures, and products allows me to solve customer requests independently and take the initiative to research problems on my own and find workable solutions.
I am a highly focused employee who gets outstanding results. I am consistently coming up with newer, more efficient ways to complete my work. I am very detail oriented and do an excellent job prioritizing my tasks to ensure key objectives and deadlines are met. I also understand the relative importance of projects assigned to me and consistently meet expectations.
If you feel that my qualifications have met your needs, please call me at your earliest convenience to schedule an interview. I look forward to discussing this position with you more in detail.
Thank you for your time and consideration.
Sincerely yours,
Yvette M. Uthmann
Enclosures
Saddling the Recuperating Force of Equine Treatment.docxjoybrady84
In the realm of multi-country payroll management, compliance and effective communication are paramount. This section will delve into the intricacies of compliance and risk management, as well as the importance of clear communication and robust reporting processes.
1. Professional Summary
Skills
Experience
URLENE OWENS
2101 McGavock Pike , Nashville , TN 37216 | (H) 615-258-4979 | u_owens@att.net
Service-oriented Billing Manager with 23 years background in Medical and Dental Billing for all types of service.
Core competencies include setting up Billing Departments, teaching and training personnel billing procedures
and training personnel on how to use the computer system to get the most out of billing as well as excellent
communication and time management skills. Handles tasks with accuracy and efficiency.
Administration and Management
Systems Analysis
Education and Training
Troubleshooting
Production and Processing
Systems Evaluation
Instructing
Complex Problem Solving
11/2013 to PresentBilling Manager
Capstone Pediatrics PLLC – Nashville, TN
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the
terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on
claims.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account
records to attorneys when customers fail to respond to collection attempts.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material.
Complete forms in accordance with company procedures.
Manage projects or contribute to committee or team work.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on
issues or dilemmas, or report irregularities.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact
of these changes on organizational processes.
Provide assistance to internal or external auditors in compliance reviews.
2. Education
01/2013 to 11/2013Insurance Claims Clerks
Centennial Pediatrics – Nashvill, TN
Complete insurance or other claim forms.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills,
and keeping financial records.
Receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on
claims.
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
03/1997 to 06/2013Compliance Managers
Matthew Walker Comphrensive Health Center – Nashville, TN
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills,
and keeping financial records.
Complete insurance or other claim forms.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on
issues or dilemmas, or report irregularities.
Provide employee training on compliance related topics, policies, or procedures.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact
of these changes on organizational processes.
Jun 1989State Certification in Business and Computer Programs: Business
Nashville OIC - Nashville, TN
May 1983High School Diploma: Health Occupations
Hume-Fogg Academic High School - Nashville, TN
University of Tennnessee - Knoxville, TN