This document discusses requirements for change request forms at URC Thailand. It begins by outlining the objectives of setting a meeting to discuss IT requirements for business value maps and clarify the change request form fields. It then defines business value maps and outlines what requestors must consider before drafting a request. The key input fields for the change request form are identified. The purpose of the business value map is to show the cost-benefit of the request. Finally, it outlines the protocol for preparing, approving, testing and transporting change requests, including a review of an actual change request form and business value map assessment.
A unique and comprehensive solution for compliances in your Industry. It offers great value in tracking and monitoring all your statutory and internal compliance related issues. Through ComplianceMantra, you get the MIS reports, thus enabling you to have accurate and real-time status of every compliance.
Eye on APAC Private Banking: Client Reporting Challenges & SolutionsCognizant
Wealth advisory firms across the Asia-Pacific region face an ever-increasing array of operational, technological and competitive challenges. To stand out from the pack, they must differentiate by strengthening their strategic client reporting capabilities and adopting a judicious mix of tactical and strategic solutions built on workflow automation, robust data governance, process standardization and efficient people management. These solutions deliver timely, accurate client reporting with minimal manual intervention.
A unique and comprehensive solution for compliances in your Industry. It offers great value in tracking and monitoring all your statutory and internal compliance related issues. Through ComplianceMantra, you get the MIS reports, thus enabling you to have accurate and real-time status of every compliance.
Eye on APAC Private Banking: Client Reporting Challenges & SolutionsCognizant
Wealth advisory firms across the Asia-Pacific region face an ever-increasing array of operational, technological and competitive challenges. To stand out from the pack, they must differentiate by strengthening their strategic client reporting capabilities and adopting a judicious mix of tactical and strategic solutions built on workflow automation, robust data governance, process standardization and efficient people management. These solutions deliver timely, accurate client reporting with minimal manual intervention.
This presents the use and application of a JPA (Job Performance Aid) This is how all Software and indeed all procedural training should be conducted. The Job Aid or guide you will see is organized to support performance of every procedural step. It cuts training time my days (at least 50%) and virtually eliminates then need for The Help Desk. Although excellent for software training (ERP's) etc. JPA's have unique effect on all procedural jobs including manufacturing operations, maintenance, and in management decision processes.
This PPT will describe in detail the Cash Application Process in the Account Receivables Department of JSW
JSW is a conglomerate with operations in areas like mining, manufacturing etc.
Advantages of Automation in Mortgage ProcessingAapna Infotech
By setting up compliance practices and governance policies, the realized benefits can be provided to the customers. Some of the potential advantages of automation in mortgage processing are listed here.
Life and Annuity Insurance | Life Insurance Outsourcing | Life Insurance BPO ...RNayak3
WNS provides Life and Annuity insurance BPO services that enable clients to transform their processes while lowering the cost of operations. Visit- https://www.wns.com/industries/insurance/life-and-annuities
Project report destination reminder.
Gppps based location reminfgder. project report on location based reminder and alarm system.
It helps to give tadad about location
Scenario OverviewAn airline company is looking for a PRP.docxanhlodge
Scenario Overview
An airline company is looking for a PRPC implementation to administer their Frequent Flyer Program called Sky-Kilometers.
Actors
1. Frequent Flyer Member – Can access and administer their account online, is able to use services such as request missing kilometers, file complaints, etc.
2. Customer Service Representative (CSR) – Acts on the requests from Frequent Flyer Members
3. Benefits Manager – Manages benefits and rules associated with the benefits. They can also run reports and handle all escalations by CSR’s
4. Customer Service Manager – Decides on disciplinary actions for complaints. They can also run reports
Process Overview
Frequent Flyer members should be able to:
View their flight history
Update their contact and personal information File a complaint request
Request missing kilometers
Detailed Requirements
Members of the Sky Kilometers program login to Sky Kilometers’ PRPC application where they can view their member ID, membership status, and total kilometers.
The system assigns the membership status: Silver, Gold or Platinum based on kilometers accumulated.
View recent account activity
The recent account activity view displays the flights flown by the member with the number of kilometers flown as well as the number of kilometers awarded for each flight.
1
Update contact information
The users can update their contact information such as their home and cell phone numbers and email. They can also update their payment information such as their credit card number, expiration date and CVV number.
Enter a missing kilometers request
Enter a request for missing kilometers consisting of origin and destination, and the date. Requests for missing kilometers are sent to a work basket. The Get Next Work functionality is used to retrieve work from the work basket. Requests are prioritized after member status and request date (oldest first).
The requests for missing kilometers are sent to a CSR who either approves or rejects it. The member is notified of the result by email.
Enter a Complaint
Enter a complaint consists of a category and a description. Complaints are categorized in: Crew behavior, cleanliness, flight delays, and other. A complaint is assigned to a CSR who can escalate it to the Benefits Manager, or reject it. The Benefits Manager can reward bonus kilometers for complaints. The Frequent Flyer Member receives an email response to his complaint, unless it was rejected. If the complaint is related to crew behavior an additional process is started in parallel allowing a Customer Service Manager to review the complaint and take disciplinary actions if necessary. The claim is closed when both processes are complete.
2
Complaints submitted are sent to the CSR with least amount of work in the work list for review. In addition, complaints for crew behavior are routed to the Customer Service Manager for.
This presents the use and application of a JPA (Job Performance Aid) This is how all Software and indeed all procedural training should be conducted. The Job Aid or guide you will see is organized to support performance of every procedural step. It cuts training time my days (at least 50%) and virtually eliminates then need for The Help Desk. Although excellent for software training (ERP's) etc. JPA's have unique effect on all procedural jobs including manufacturing operations, maintenance, and in management decision processes.
This PPT will describe in detail the Cash Application Process in the Account Receivables Department of JSW
JSW is a conglomerate with operations in areas like mining, manufacturing etc.
Advantages of Automation in Mortgage ProcessingAapna Infotech
By setting up compliance practices and governance policies, the realized benefits can be provided to the customers. Some of the potential advantages of automation in mortgage processing are listed here.
Life and Annuity Insurance | Life Insurance Outsourcing | Life Insurance BPO ...RNayak3
WNS provides Life and Annuity insurance BPO services that enable clients to transform their processes while lowering the cost of operations. Visit- https://www.wns.com/industries/insurance/life-and-annuities
Project report destination reminder.
Gppps based location reminfgder. project report on location based reminder and alarm system.
It helps to give tadad about location
Scenario OverviewAn airline company is looking for a PRP.docxanhlodge
Scenario Overview
An airline company is looking for a PRPC implementation to administer their Frequent Flyer Program called Sky-Kilometers.
Actors
1. Frequent Flyer Member – Can access and administer their account online, is able to use services such as request missing kilometers, file complaints, etc.
2. Customer Service Representative (CSR) – Acts on the requests from Frequent Flyer Members
3. Benefits Manager – Manages benefits and rules associated with the benefits. They can also run reports and handle all escalations by CSR’s
4. Customer Service Manager – Decides on disciplinary actions for complaints. They can also run reports
Process Overview
Frequent Flyer members should be able to:
View their flight history
Update their contact and personal information File a complaint request
Request missing kilometers
Detailed Requirements
Members of the Sky Kilometers program login to Sky Kilometers’ PRPC application where they can view their member ID, membership status, and total kilometers.
The system assigns the membership status: Silver, Gold or Platinum based on kilometers accumulated.
View recent account activity
The recent account activity view displays the flights flown by the member with the number of kilometers flown as well as the number of kilometers awarded for each flight.
1
Update contact information
The users can update their contact information such as their home and cell phone numbers and email. They can also update their payment information such as their credit card number, expiration date and CVV number.
Enter a missing kilometers request
Enter a request for missing kilometers consisting of origin and destination, and the date. Requests for missing kilometers are sent to a work basket. The Get Next Work functionality is used to retrieve work from the work basket. Requests are prioritized after member status and request date (oldest first).
The requests for missing kilometers are sent to a CSR who either approves or rejects it. The member is notified of the result by email.
Enter a Complaint
Enter a complaint consists of a category and a description. Complaints are categorized in: Crew behavior, cleanliness, flight delays, and other. A complaint is assigned to a CSR who can escalate it to the Benefits Manager, or reject it. The Benefits Manager can reward bonus kilometers for complaints. The Frequent Flyer Member receives an email response to his complaint, unless it was rejected. If the complaint is related to crew behavior an additional process is started in parallel allowing a Customer Service Manager to review the complaint and take disciplinary actions if necessary. The claim is closed when both processes are complete.
2
Complaints submitted are sent to the CSR with least amount of work in the work list for review. In addition, complaints for crew behavior are routed to the Customer Service Manager for.
ONLINE CAR SERVICING SYSTEM PROJECT REPORT.pdfKamal Acharya
Our vision is to make ONLINE CAR SERVICING SYSTEM is needed for the country as technology grows fast in the world. The purpose is to develop this project to provide a better solution to the problems that the customers faces. This website will provide customers to reserve their car services from their home or from office. Customer feels hard to send their car for the service, either they need to reserve using mail system or walk in to send their car for service.
At the end of these project, a prototype of justified system will develop which will provide a solution for the identify problem to improve the organizations revenue and performance. This system will be web based system where it is able to conduct an overall process of online registration and bookings too. The data will be stored in keep as privacy for each customer who has register.
“Integrated ERP” initiative at MIDC intends to achieve the goal of e-enabling MIDC’s customers, vendors and employees. It will reduce dependency on physical papers and files by electronically capturing most of the MIDC’s processes and customer interactions, leading to better customer and employee experience, increased transparency, better decision making and governance.