Unique Employee Benefits That Millennials Love

Unique Employee
Benefits That
Millennials Love

Jen
Jen Piccotti
Chief Operating Officer
ManagInc
@JenPiccotti
#CSRVoice

3
32%
Multifamily average
annual employee
turnover
NAA Income and Expense Report
50%
Multifamily average
annual resident
turnover
NAA Income and Expense Report
ManagInc, LLC www.ManagInc.com Info@ManagInc.com 866.858.1400

Turnover
costs
minimally
1.5x salary
(CFO.com)
1.5x
Annual Salary
SHRM
42 days
To fill position
2016 Human Capital Report by SHRM

*Based on 5,000-unit portfolio
** Cost estimates from Multifamily Executive, NAA Income and Expense Report
ManagInc CSR Financial Impact Analysis 2018
$632,520
$1,777,080
$397,302
$1,116,228
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
$1,800,000
$2,000,000
From To
NOINegativeImpact
Impact of Turnover on NOI:
ManagInc Clients vs. the Industry
Industry - Employee Turnover Cost ManagInc Clients - Employee Turnover Cost

Let’s Talk Benefits

Only 18% of
U.S. employees
engaged (Gallup)
Turnover
costs
minimally
1.5x salary
(CFO.com)
32%
turnover rate
vs. 19% U.S.
average
(NAA; 2016 SHRM
Human Capital Report)
0% 0% 0%
11%
67%
22%
0% 1% - 24% 25% - 49% 50% - 74% 75% - 99% 100%
Medical Insurance Premium Covered by Employer
Basics – Check!

Healthcare Perks
- MD Live
- Wellness: Annual bloodwork
- On-Site masseuse
- Gym membership/discount
- Unlimited sick days

Only 18% of
U.S. employees
engaged (Gallup)
32%
turnover rate
vs. 19% U.S.
average
(NAA; 2016 SHRM
Human Capital Report)
Basics – Check!
0% 11% 11%
22%
56%
0% 0%
1 week 2 weeks 3 weeks 4 weeks 5 weeks 6 weeks More than 6
weeks
PTO - 1 Year or Less of Service
0% 0%
11%
33% 33%
22%
0%
1 week 2 weeks 3 weeks 4 weeks 5 weeks 6 weeks More than
6 weeks
PTO - 2 to 5 Years of Service
0% 0% 0%
22%
33% 33%
11%
1 week 2 weeks 3 weeks 4 weeks 5 weeks 6 weeks More than
6 weeks
PTO - 5 to 10 Years of Service

PTO Perks
- PTO bank
- Bonus for using all PTO hours
each year
- PTO sharing
- Wedding / Birth / Adoption Day
- 1-month paid sabbatical after
10 years of service

INDUSTRY OPPORTUNITY 2017 2018
Paid maternity leave offered 56.9% 51.3%
Paid paternity leave offered 24.1% 30.3%
Source: ManagInc, 2018 Multifamily CSR Benchmark Study (www.ManagInc.com)

Family Perks
- Daycare stipend
- Pet insurance
- New family member bonus
- LeaveShare

EDUCATION 2017 2018
Company pays for certification / licensing (i.e. NAA CAM) 91.2% 96.3%
In-house education staff or outsourced education 92.9% 91.3%
Tuition reimbursement 64.2% 66.7%

Education Perks
- Student loan repayment
- Rosetta Stone language
learning
- Citizenship courses
- College scholarships for
employee children

CAREER PATH 2017 2018
All positions promoted to all existing staff 88.4% 87.5%
Formal career development program 47.7% 53.2%
Formal mentoring program 51.9% 52.3%

18%
Prepared for
next step
2018 MultiFamily Insiders Professional
Development Research Report

Career Development Perks
- Formal onboarding
- Corporate Buddy
- Annual cross-company
training
- Maintenance Supervisor
retreat
- Option to invest in
company real estate
purchases
- Personalized Career Track

What Attracts New Employees
A Company’s Commitment to Cause Work
Male 45%
Female 63%
Source: Forbes

What Attracts New Employees
Purpose Over Pay Or Title
Baby Boomers 48%
Generation X 38%
Millennials 30%
Source: 2016 Global Report on Purpose at Work)

CAUSE WORK 2017 2018
Company-organized community service events 70.3% 84.2%
Company permits personal time off to volunteer and perform
community service
64.1% 64.5%
Automatic payroll deductions for charitable donations 25.4% 17.81%

Other Perks We Love
- New employee gift of their
favorite candy
- Bonus sleep-in days
- Identity theft insurance
- Monthly housecleaning
service

The Next Frontier for Your
Reputation:
Employee-Generated
Reviews

50%
Policy re: responding to
employee reviews
2018 Multifamily CSR Study, ManagInc
87%
Respond to online
resident reviews
2018 Multifamily CSR Study, ManagInc

Three Things You Can Do

Look at Your Numbers – What is Your Turnover?
- Employee turnover by position
- Average Cost of Turnover
- Compare to National Average

Find Out What’s Important To Your Team
- Annual Feedback
Program
- What is important?
- How satisfied are they
in those areas?
- Only 49% of PM
companies conduct
annual employee
surveys
- 85% conduct annual
resident feedback
surveys

Promote What You’re Already Providing
- Talk about it ALL THE TIME
- Make it easy to find on website
/ job listings
- Benefit of the Month
- Ask employees what their
favorite benefit is

ManagInc
• ManagInc’s Everyone Can Win® Services: Multifamily’s first-ever Corporate Social Responsibility (CSR)
services
• Everyone Can Win® Platform: A comprehensive platform that helps clients evaluate, measure, manage and
enhance its three-pillared CSR program
• CSR Score: An option to the Platform service for companies more comfortable beginning by “dipping their toe in
the CSR waters”; CSR Score is a rating and ranking program based on perception studies with all stakeholders and
an overall evaluation of company programs targeted to each
What’s Your CSR Score?

Jen Piccotti
Chief Operating Officer
ManagInc, LLC
www.ManagInc.com
JPiccotti@ManagInc.com
866.858.1400 x104
facebook.com/ManagInc
@ManagInc
Contact Info

Unique Employee Benefits That Millennials Love

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