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Zi Ye (Rita)
zy622@nyu.edu
Strategic Communication Plan
株式会社ユニクロ
Uniqlo Co., Ltd. - Clothing; Fashion; Retailer
Tadashi Yanai
CEO of Fast Retailing Co. Ltd
Larry Meyer
CEO of Uniqlo USA
“Unique Clothing Warehouse”UNIQLO
- Japan  GLOBAL
株式会社ユニクロ
Uniqlo Co., Ltd. Competitors in the U.S.
“Mass Fashion”
“Slow Fashion”
株式会社ユニクロ
Uniqlo Co., Ltd.
32 stores in the US
East & West coasts
200stores by 2020
Be the world’s biggestclothing retailer
UNIQLO
is a brand creating truly great
clothing with a unique way of
approach to apparel, and make
them designed for all people
around the world.
株式会社ユニクロ
Uniqlo Co., Ltd.
LifeWear
“MADE FOR ALL”
STRENGTH
- Fabric and Quality
- Function
- Timeless
- Corporate culture &
customer services
WEAKNESS
- Japan’s values vs.
American
- Less media coverage
- “No style”
OPPORTUNITIES
- Different concept of
fashion: simplicity =
unique style
- Not follow the others:
SLOW FASHION
THREATS
- New & Young
- Competitors: ZARA,
GAP, H&M, American
Apparel, Bershka
- Limited stores
株式会社ユニクロ
Uniqlo Co., Ltd.
60%
50%
GOALs
- Correct UNIQLO’s brand image and
change public opinion
- Increase both UNIQLO’s e-
commerce and its in-store sales
OBJECTIVEs
Media
Coverage
Online buzz
& mentions
株式会社ユニクロ
Uniqlo Co., Ltd.
01Millennia
l
02Non-
typical
Targets
AUDIENCES
- Quality and comfort > fashion
and style
- Middle-aged, mid-level
income, with family
- Loyal customers
- Occasional consumers
- Fashion followers and
potential customers
TOOLs & Tactics
1. MEDIA RELATIONS
2. SOCIAL MEDIA
3. COLLABORATIONS
• Pitch Journalists:
- Fashion magazines
- Women& Lifestyle magazines
- Business/men’s magazines
• Subscribe to HARO
Help A Reporter Out: general
sections fashion& Style sections
MEDIA RELATIONs
Influencers, Stylists& Bloggers:
• Reach out to Stylists/ photographers &
samples upon request
• Fashion and lifestyle bloggers with over
1 M subscribers or 3 M followers on
Instagram
• Invite them to be styled with
UNIQLO and comment on their own
channels
• Long-term relationships
• TweetChat # WhoAreU
initiate the discussion about fashion styling and unveiling the true self
• Launch a Social Media Campaign “Be Urself”- to be creative about styling
• Family Contest - #UNIQLOFamily
- Oct. 15 to Dec. 1
• “Colorful Weekdays”
- one theme color each day
- get public sharing
- e.g.#RedMonday, #OrangeTuesday
SOCIAL MEDIA
COLLABORATIONs
- Former famous fashion designers
- Bags and Apparels
- Latest movies, trendy topics or local point of interests- Special
collections
Sep. Oct. Nov. Jan.
Dec.
Feb.
Keep connected with stylist
and bloggers
Pitch Journalists and editors
SM Campaign “”Be Urself”
ReTweet
Functional features
#Colorful Weekdays
Pitch local and
national media
Keep monitoring
Monitoring the media
Pitch men’s magazine
# UNIQLOFamily results
and rewards
Keep contacting
stylist and
bloggers
Evaluation
Conduct a survey
Corporate Meetings
Preparation of media
Content
Filter stylists and bloggers
Media Reach-out
Launch TweetChat
#WhoAreU
Media Training
Gift Guides Pitch
Functional features
Pitch Stories
Partnering with market team to
launch sales and pitch media
Contest #UNIQLOFamily
ReTweet
• Media Coverage
Track the tone and amount
Track Social Media conversation
Website visit
• Sales
Online buyers and their orders
In-store traffic and sales
• Survey
Analyze the result see what has been changed
EVALUATIONs
UNIQLO strategic communication plan

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UNIQLO strategic communication plan

  • 2. 株式会社ユニクロ Uniqlo Co., Ltd. - Clothing; Fashion; Retailer Tadashi Yanai CEO of Fast Retailing Co. Ltd Larry Meyer CEO of Uniqlo USA “Unique Clothing Warehouse”UNIQLO - Japan  GLOBAL
  • 3. 株式会社ユニクロ Uniqlo Co., Ltd. Competitors in the U.S. “Mass Fashion” “Slow Fashion”
  • 4. 株式会社ユニクロ Uniqlo Co., Ltd. 32 stores in the US East & West coasts 200stores by 2020 Be the world’s biggestclothing retailer UNIQLO is a brand creating truly great clothing with a unique way of approach to apparel, and make them designed for all people around the world. 株式会社ユニクロ Uniqlo Co., Ltd. LifeWear “MADE FOR ALL”
  • 5. STRENGTH - Fabric and Quality - Function - Timeless - Corporate culture & customer services WEAKNESS - Japan’s values vs. American - Less media coverage - “No style” OPPORTUNITIES - Different concept of fashion: simplicity = unique style - Not follow the others: SLOW FASHION THREATS - New & Young - Competitors: ZARA, GAP, H&M, American Apparel, Bershka - Limited stores 株式会社ユニクロ Uniqlo Co., Ltd.
  • 6. 60% 50% GOALs - Correct UNIQLO’s brand image and change public opinion - Increase both UNIQLO’s e- commerce and its in-store sales OBJECTIVEs Media Coverage Online buzz & mentions 株式会社ユニクロ Uniqlo Co., Ltd.
  • 7. 01Millennia l 02Non- typical Targets AUDIENCES - Quality and comfort > fashion and style - Middle-aged, mid-level income, with family - Loyal customers - Occasional consumers - Fashion followers and potential customers
  • 8. TOOLs & Tactics 1. MEDIA RELATIONS 2. SOCIAL MEDIA 3. COLLABORATIONS
  • 9. • Pitch Journalists: - Fashion magazines - Women& Lifestyle magazines - Business/men’s magazines • Subscribe to HARO Help A Reporter Out: general sections fashion& Style sections MEDIA RELATIONs
  • 10. Influencers, Stylists& Bloggers: • Reach out to Stylists/ photographers & samples upon request • Fashion and lifestyle bloggers with over 1 M subscribers or 3 M followers on Instagram • Invite them to be styled with UNIQLO and comment on their own channels • Long-term relationships
  • 11. • TweetChat # WhoAreU initiate the discussion about fashion styling and unveiling the true self • Launch a Social Media Campaign “Be Urself”- to be creative about styling • Family Contest - #UNIQLOFamily - Oct. 15 to Dec. 1 • “Colorful Weekdays” - one theme color each day - get public sharing - e.g.#RedMonday, #OrangeTuesday SOCIAL MEDIA
  • 12. COLLABORATIONs - Former famous fashion designers - Bags and Apparels - Latest movies, trendy topics or local point of interests- Special collections
  • 13. Sep. Oct. Nov. Jan. Dec. Feb. Keep connected with stylist and bloggers Pitch Journalists and editors SM Campaign “”Be Urself” ReTweet Functional features #Colorful Weekdays Pitch local and national media Keep monitoring Monitoring the media Pitch men’s magazine # UNIQLOFamily results and rewards Keep contacting stylist and bloggers Evaluation Conduct a survey Corporate Meetings Preparation of media Content Filter stylists and bloggers Media Reach-out Launch TweetChat #WhoAreU Media Training Gift Guides Pitch Functional features Pitch Stories Partnering with market team to launch sales and pitch media Contest #UNIQLOFamily ReTweet
  • 14. • Media Coverage Track the tone and amount Track Social Media conversation Website visit • Sales Online buyers and their orders In-store traffic and sales • Survey Analyze the result see what has been changed EVALUATIONs

Editor's Notes

  1.   - fashion clothing retailer - under Fas Retailing, NO.1 retailing in Japan. - It is rooted in Japan, but aims at the Global Market. ν Already very successful in Asian area,  ν 2005 first UNIQLO Store in the U.S opened in NJ.  - Tadashi Yanai-CEO - Larry Meyer- former CFO and SVP of Forever 21- Uniqlo since 2013 ν Experienced with Financials, and store expansion
  2.  There are already many fast fashion brands in the market. They deliver the look of the moment, and they are famous for pulling things right off the runway. But Uniqlo is nothing like these competitors. It believes more in slow fashion, meaning to take time to carefully make high-quality products.
  3. Currently, …. And their ambitious goal is to…… The philosophy behind this:  UNIQLO believes that they are producing LIFEWEAR Made for all NO matter what generation you are in, UNIQLO’s clothes will fit you, and your style Because ……
  4. Objective: To attract 60% more fashion media coverage within six months. To create more online buzz associating the brand with fashion and style and raise the relevant mentions from 30% to 60% within six months
  5. Loyal customers: loyal shoppers, reviews and recognition of the brand are influential to the rest of the public; yet their opinion that UNIQLO is just basics may be solid, so we need a more conversational mode when communicating with them; show more about the fashion features; either reinforce and reformed, encourage them to be part of the fashion conversation and talk about the brand. Occasional: May not have been buying the brand so often but did have some experience with UNIQLO. Their opinion may not be so solid= inform and educate Fashion followers: They are the potential consumers They leading or following the trend. Have their definition about “fashion”, but they are more likely to view others’ suggestions or recommendations. To educate them, we need third party endorsement to help form their recognition of the brand Different targets Non-typical target audience, they are not typically the other competitors targets They are likely to be middle-aged, mid-level income person who have to support the families. They are also likely to walk into the store and buy something durable, timeless with good quality yet accessible prices, for not only themselves, but also for their families and relatives.
  6. Collaboration Former HerMes designer, Lemaire, collaborated with UNIQLO on the 2015 Fall collection, and has been driving a huge attention from fashion industry and the sale is increasing.