The Unified Communications as a Service (UCaaS) market was valued at $17.35 billion in 2016 and is expected to reach $28.69 billion by 2021, growing at a compound annual growth rate of 10.6%. The market is segmented by component, organization size, industry vertical and region. Key players profiled include Cisco Systems, Computer Sciences Corporation, BT Group and 8x8, Inc. North America currently holds the largest market share but the Asia Pacific region is expected to provide growth opportunities. The report addresses key questions about market drivers and inhibitors, emerging technologies, regional potential and industry leaders.

1. Unified Communication as a Service (UCaaS) Market worth
28.69 Billion USD by 2021

2. Scope of The Report
By Component
The research report categorizes the Unified Communications as a service Market to forecast the revenues
and analyze the trends in each of the following subsegments:
• Telephony
• Unified messaging
• Conferencing
• Collaboration platforms and ap
plications.
By Organization Size
• Small businesses
• Medium businesses
• Enterprises
• Large enterprises
By Industry vertical
• BFSI
• Telecom and IT
• Consumer goods and retail
• Healthcare
• Public sector and utilities
• Logistics and transportation
• Travel and hospitality
And More…

3. Key Segments
The UCaaS market is broadly classified by component, organization size, in
dustry, and region. The component segment is further divided into telephony
, unified messaging, conferencing, collaboration platform & applications.
The report strategically profiles key players and comprehensively analyzes
their core competencies.
This report also tracks and analyzes competitive developments such as me
rgers and acquisitions, new product developments, and Research and Dev
elopment (R&D) activities in the UCaaS market.
The UCaaS market faces challenges such as lack of awareness about unified co
mmunications in some geographical regions. Factors such as security issues are t
he obstacle to market growth.1
2
3
4
5 The vendor offerings are also taken into consideration to determine market segment
ation. The bottom-up procedure was employed to arrive at the overall market size of
the global UCaaS market from the revenue of the key players in the market.

4. Market Growth Rate
2016 2021
Market Size of
$ 17.35 Billion
Market Size of $
28.69 Billion10.6%
CAGR

5. Key Vendors
• Cisco Systems, Inc.
• Computer Sciences Corporation
• BT Group
• 8x8, Inc.
• West Corporation
• And More
Major Players
View Report Here - https://www.marketsandmarkets.com/Market-Reports/
unified-communication-as-a-service-ucaas-market-893.html

6. Major Regions
• North America
• APAC
• Europe
• Latin America
• MEA
 North America is expected to hold the large
st market share.
 Asia Pacific (APAC) is expected to provide
opportunities for debt collection software
providers and grow at the highest CAGR

7. 1. How has the market shaped up? Historic trends, early adopters, regulation, tipping point etc.
2. What are the burning issues? How can they be addressed?
3. Which products/technologies will drive the growth? Why? Which existing technologies will get
4. Which regions will offer the most promising opportunities?
6. Who are the leading players in this market? What strategies are they adopting to stay ahead
of competition?
7. How will the market shape up in next five years?
5. Which applications/end-user segments are showing wider adoption of the Market?
Key Questions Answered in Our Report

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