2. Scope of The Report
By Solution
The research report categorizes the Cloud Communication Platform Market
to forecast the revenues and analyze the trends in each of the following subsegments:
• Unified Communication and
Collaboration (UCC/UCaaS)
• Web Real-Time Communication
(WebRTC)
• Interactive Voice Response (IVR)
• Voice over Internet Protocol (VoIP)
• Application Programming Interface
(API)
• Reporting and Analytics
By Service
• Training and consulting
• Support and maintenance
• Managed services
By Vertical
• BFSI
• Healthcare
• Telecommunication and ITES
• Government
• Retail
• Travel and hospitality
• Education
• Manufacturing
• Others
And More…
3. Key Segments
The consumer goods and retail industry are facing the challenge of managin
g fluctuating and seasonal demand for various products.
The cloud collaboration solution has enabled this industry to achieve key
initiatives such as customer retention, customer relationship management
, brand awareness, and brand loyalty.
The educational institutions are witnessing the need to facilitate communication
and collaboration among students, researchers, teachers, professors, and others
to make learning easy from any remote area.
The cloud collaboration solutions allow investment banks, private equity, venture ca
pital, asset managers, and insurance firms to securely exchange business informati
on with the partners, clients, and customers.1
2
3
4
5 Online & distance learning, e-textbooks, video & social media are the latest concepts
in the education industry.
4. Market Growth Rate
Cloud Communication Platform Market key target audience
2016 2021
Market Size of
$ 1.36 Billion
Market Size of
$ 4.45 Billion
• Cloud solution providers
• Government agencies
• System integrators
• Investors and venture capitalists
• Cloud service providers
• Internet application developers and service providers
• Teleconferencing hardware and software suppliers & service providers
• Telecommunication service providers
26.8%
CAGR
5. Key Vendors
• Avaya, Inc
• Cisco Systems
• Twilio
• NetFortris
• Nexmo
• And More
Vendors
View Report Here - https://www.marketsandmarkets.com/Market-Reports/
cloud-communication-platform-market-227618526.html
6. Major Regions
• North America
• APAC
• Europe
• Latin America
• MEA
North America is expected to have
largest market share.
Asia Pacific (APAC) is expected to provide
opportunities for debt collection software provi
ders and grow at the highest CAGR
7. 1. How has the market shaped up? Historic trends, early adopters, regulation, tipping point etc.
2. What are the burning issues? How can they be addressed?
3. Which products/technologies will drive the growth? Why? Which existing technologies will get
4. Which regions will offer the most promising opportunities?
6. Who are the leading players in this market? What strategies are they adopting to stay ahead
of competition?
7. How will the market shape up in next five years?
5. Which applications/end-user segments are showing wider adoption of the Market?
Key Questions Answered in Our Report
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