[133 Pages Report] Call center AI market size, analysis, trends, & forecasts. The global market for call center AI categorized by solution, service, compute platforms, deployment type, vertical and region.

1. Call Center AI Market worth $2,800 million by 2024

2. Scope of The Report
By Component
The research report categorizes the Call Center AI Market
to forecast the revenues and analyse the trends in each of the following subsegments:
• Compute Platforms
• Solutions
• Services
o Training & Consulting
o System Integration & Deployment
o Support & Maintenance
By Vertical
• BFSI
• Media & Entertainment
• Retail & eCommerce
• Travel & Hospitality
• Telecom
• Healthcare
• Others
And More…
By Deployment type
• On-Premises
• Cloud

3. Key Segments
The growth of the cloud segment can be attributed to the cost-effectiveness
and flexibility provided by cloud-based deployment.
Developers use conversational compute platforms to build chatbots, convers
ational interfaces, and virtual assistants as per the need of their organizations
The services segment is projected to grow at the highest growth rating during
the forecast period, as services play a vital role in the functioning of various
AI-enabled solutions.
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5
The US and Canada are contributing to the growth of the call center AI market in North
America. Organizations, especially in the US, have leveraged AI, ML, and deep learning
technologies as a part of their ongoing business process to stay ahead in the market.
Major growth drivers for the market include growing customer engagement through
social media platforms and increasing data generation through the Internet of Things
(IoT), social media, and advancements in imaging technologies.

4. Market Growth Rate
2019 2024
Market Size of
$ 800 million
Market Size of
$ 2,800 million28.5%
CAGR

5. Key Vendors
• IBM (US)
• Google (US)
• Microsoft (US)
• AWS (US)
• SAP (US)
• And More
Major Players
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call-center-ai-market-263925467.html

6. Major Regions
• North America
• Europe
• APAC
• MEA
• Latin America
 North America is expected to hold
the largest market share.
 Asia Pacific (APAC) is expected to pr
ovide opportunities for debt collectio
n software providers and grow at the
highest CAGR

7. • What are the current technology trends that are driving the call center AI market?
• What are the various regulations directly impacting the adoption of call center AI
solutions?
• Where will all these developments take the industry in the mid to long-term?
• Which companies are the top vendors in the market, and how is the competitive scen
ario of the market?
• What are the drivers and challenges of the market?
Key Questions Addressed by the Report:

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