Understand the Concept of Conversation in Social Media
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A short beginners guide to understanding how to use social media for your business. This presentation will explain that the key to using social media for your business is in listening and engaging in conversation, which will help your business gain customers, gain support and spread brand awareness.
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The document provides guidelines for managing negative social media comments. It advises to read the comment carefully to understand the problem, take a screenshot for documentation, do not delete the comment to remain transparent, respond within an hour to be timely, draft a respectful response while keeping your cool, apologize and provide a solution to turn an angry customer into a supporter, and continue monitoring for further activity.
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Disclosure: these beautiful slides were all designed & drawn by the speaker herself <3
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How to Handle Customer Complaints Via Social Media
This document provides tips for handling customer complaints on social media. It recommends responding quickly, acknowledging mistakes, taking conversations offline if needed, personalizing responses, not taking complaints personally, having an escalation plan, going the extra mile, following up, not deleting negative comments, and monitoring conversations about your brand. Specific tips include responding within an hour, apologizing genuinely, discussing issues privately, using a conversational tone, referring customers to helpful alternatives, and following up within a couple days. The goal is to resolve complaints respectfully and transparently in order to improve customer satisfaction.
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Speak like a Pro Marketer (15th Alex Marketing Club) by Dr.Marwan Medhat
Speak like a Pro Marketer (15th Alex Marketing Club) by Dr.Marwan Medhat
to attend & Get the Address Confirm to me on Pvt WhatsApp
#Mahmoud_Bahgat
00966568654916
#Marketing_Club
Only If you are a Marketer Register as a member & or a Speaker in the link
http://goo.gl/forms/RfskGzDslP
■■■■■■■■■■■■■■
جروبات خاصة عالواتساب ب
محبي العمل فالتسويق فالمستقبل
غير عاملين بالتسويق حاليا للتعلم
■ أهم الإعلانات والأفكار والكتب في التسويق■
■■ *بدون كلام ولا سلام ولا شكرا*■■
فقط اشتراك الجروبات
وليس حضور اجتماعات نادي الماركتينج
■ *(الماركتيرز لهم جروبات خاصة)*■
ويستطيعوا حضور الاجتماعات الشهرية ولنا
■ اشترك في جروب واحد منهم فقط دوس على اللينك ■
Marketing club 19 (Future)
https://chat.whatsapp.com/IqDyV0a7GcPIKhcSKan8zD
Marketing club 20 (Future)
https://chat.whatsapp.com/Kt0SlWIeh3n8JPNrUKBOX8
■■■■■■■■■■■■■■■■
Marketing Club Middle East
Since 29 October 2015
We have 7 groups whatsapp
with 750 marketers
From all middle east
since 9 years
& now 13 more groups
For Marketing Club Lovers as future Marketers
Many non Marketers yet have asked to Attend the Club
((We Wish All can Attend,But Cant right now but soon we will..))
Criteria for attending Marketing Club Meetings
•••••••••••••••••••••••••••••••
For Better Harmony & Mind set.
Must be only Marketer
Also Previous Marketing experience
●Business Managers
●Country Manager,GM
●Directors, CEO
Are most welcomed to add Value to us.
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》 till we allow all soon
Not Med Rep,
Not Key Account,
Not Product Specialist,
Not Sales Supervisor,
Not Sales Manager,
●●●●●●●●●●●●●●●●●●
But till you become a marketer
you can join our What'sApp group
Marketing Lover Future Club Group
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》
For Conflict of Interest
Also Can't attend
If Working in a Marketing Services Provider
=not Hotel or tourism
=not Restaurant
=not Advertising
=not Event Manager
=not Market Researcher
■■■■■■■■■■■■■■■■
this Club for Only Marketers
Soon will open for all
Very Soon we will have
■ Business Leaders Club ■
For Sales Managers & Directors
Will be Not for Marketers
■■■■■■■■■■■■■■■■
جروب وصفحة الماركتينج كلووب عالفيسبوك
#Marketing_Club Group on Facebook
https://www.facebook.com/groups/837318003074869/
Now we can talk freely In all marketing topics
As open discussion all the time
On our Facebook group
Without disturbing anyone
on our 16 what'sApp groups
To keep what's app groups simple &to the point
Only 2 or 3 posts daily
■اتكلم براحتك على الفيسبوك■
وخلي الواتساب صور وكتبو وبوستات كاملة فقط حتى لا نزعج الناس
اشترك الآن في صفحة الفيسبوك
https://www.facebook.com/MarketingTipsPAGE/
اشترك الآن في جروب الفيسبوك
https://www.facebook.com/groups/837318003074869/
لتسجيل بيناتك لتصلك بعض المحاضرات لو أمكن عالايميل
http://goo.gl/forms/RfskGzDslP
#Marketing_Club
#Mahmoud_Bahgat
00966568654916
■■■■■■■■■■■■■■■
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Disclosure: these beautiful slides were all designed & drawn by the speaker herself <3
Intercom helps companies handle all customer communication in an integrated way. Its growth is impressive - they went from $1M to $50M ARR in just 3 years.
As a startup, the temptation to be everything to everyone is strong. The case is even more so for Intercom who wants to rule over everything CRM.
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This document provides guidance on how to handle social media crises and customer complaints. It recommends having separate social media accounts for advertising, promotions, and customer feedback/complaints. A quick response time of under one hour is important, and the team handling complaints should make the customer feel heard and ensure the issue is fully resolved. It also provides tips on apologizing, delivering the correct order plus a gift, and creating a video to improve reputation as part of a strategy to tackle a current social media mess.
Speak like a Pro Marketer (15th Alex Marketing Club) by Dr.Marwan Medhat
Speak like a Pro Marketer (15th Alex Marketing Club) by Dr.Marwan Medhat
to attend & Get the Address Confirm to me on Pvt WhatsApp
#Mahmoud_Bahgat
00966568654916
#Marketing_Club
Only If you are a Marketer Register as a member & or a Speaker in the link
http://goo.gl/forms/RfskGzDslP
■■■■■■■■■■■■■■
جروبات خاصة عالواتساب ب
محبي العمل فالتسويق فالمستقبل
غير عاملين بالتسويق حاليا للتعلم
■ أهم الإعلانات والأفكار والكتب في التسويق■
■■ *بدون كلام ولا سلام ولا شكرا*■■
فقط اشتراك الجروبات
وليس حضور اجتماعات نادي الماركتينج
■ *(الماركتيرز لهم جروبات خاصة)*■
ويستطيعوا حضور الاجتماعات الشهرية ولنا
■ اشترك في جروب واحد منهم فقط دوس على اللينك ■
Marketing club 19 (Future)
https://chat.whatsapp.com/IqDyV0a7GcPIKhcSKan8zD
Marketing club 20 (Future)
https://chat.whatsapp.com/Kt0SlWIeh3n8JPNrUKBOX8
■■■■■■■■■■■■■■■■
Marketing Club Middle East
Since 29 October 2015
We have 7 groups whatsapp
with 750 marketers
From all middle east
since 9 years
& now 13 more groups
For Marketing Club Lovers as future Marketers
Many non Marketers yet have asked to Attend the Club
((We Wish All can Attend,But Cant right now but soon we will..))
Criteria for attending Marketing Club Meetings
•••••••••••••••••••••••••••••••
For Better Harmony & Mind set.
Must be only Marketer
Also Previous Marketing experience
●Business Managers
●Country Manager,GM
●Directors, CEO
Are most welcomed to add Value to us.
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》 till we allow all soon
Not Med Rep,
Not Key Account,
Not Product Specialist,
Not Sales Supervisor,
Not Sales Manager,
●●●●●●●●●●●●●●●●●●
But till you become a marketer
you can join our What'sApp group
Marketing Lover Future Club Group
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》
For Conflict of Interest
Also Can't attend
If Working in a Marketing Services Provider
=not Hotel or tourism
=not Restaurant
=not Advertising
=not Event Manager
=not Market Researcher
■■■■■■■■■■■■■■■■
this Club for Only Marketers
Soon will open for all
Very Soon we will have
■ Business Leaders Club ■
For Sales Managers & Directors
Will be Not for Marketers
■■■■■■■■■■■■■■■■
جروب وصفحة الماركتينج كلووب عالفيسبوك
#Marketing_Club Group on Facebook
https://www.facebook.com/groups/837318003074869/
Now we can talk freely In all marketing topics
As open discussion all the time
On our Facebook group
Without disturbing anyone
on our 16 what'sApp groups
To keep what's app groups simple &to the point
Only 2 or 3 posts daily
■اتكلم براحتك على الفيسبوك■
وخلي الواتساب صور وكتبو وبوستات كاملة فقط حتى لا نزعج الناس
اشترك الآن في صفحة الفيسبوك
https://www.facebook.com/MarketingTipsPAGE/
اشترك الآن في جروب الفيسبوك
https://www.facebook.com/groups/837318003074869/
لتسجيل بيناتك لتصلك بعض المحاضرات لو أمكن عالايميل
http://goo.gl/forms/RfskGzDslP
#Marketing_Club
#Mahmoud_Bahgat
00966568654916
■■■■■■■■■■■■■■■
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Poorly executed content will fall flat and could damage your brand. But content marketing has the potential to build brand trust, deliver leads and improve customer loyalty.
Find out the most common B2B content mistakes and tips for avoiding them.
Chapter 8: How And Why To Put The Customers First
This chapter discusses the importance of putting customers first. There are three key reasons to do so: 1) To keep customers loyal by prioritizing their needs and maintaining reliable customers. 2) To understand customers' needs and expectations by interacting with them. 3) To improve customer service by delivering effective support just in time. The chapter also provides tips for building strong customer relationships through killer emails, empathy, feedback, consistency, and more.
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Young marketers elite 2 Moment of Truth - Mai Bằng
The document discusses moments of truth (MOT), which are moments when consumers behave based on instinct without control, especially in extreme situations. It provides examples of brands like Coca-Cola and Closeup that identified important MOTs in the consumer journey and were able to satisfy consumer needs and create memorable experiences. The four stages of MOTs - zero, first, second, and ultimate moment of truth - help brands understand the whole consumer experience to improve. Identifying the most important MOT allows a brand to have the biggest impact and deliver the best experiences.
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You’ll be surprised how theories on human behavior can help you understand your consumers and deliver on their needs through Facebook Ads.
You can see the full course here -> http://skl.sh/29SLiEp
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Similar to Understand the Concept of Conversation in Social Media
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This document provides strategies for businesses to leverage social media for success. It discusses how social media has revolutionized communication and interactions with customers. It recommends a 5 stage process: listen to conversations on social media, converse by engaging in discussions, contribute valuable content, connect with others, and convert connections into sales. Businesses are advised to provide value through social media rather than just advertising in order to build trust and loyalty with customers.
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Shannon is the Chief Content Officer for CloudPeeps, where she crafts words, creates strategies, and...
Jennifer Neeley Presentation 2
The document provides guidance on creating an effective social media strategy. It recommends starting by listening to customers and prospects to understand their needs and feedback. It also stresses the importance of knowing your target audience and using search engine optimization to be found online. The document advises having quality content across channels to engage users and allow them to share. It suggests choosing the right social networks for your business and branding your social media presence consistently. Finally, it emphasizes the need to have social media policies and guidelines for handling user comments.
Social media branding and what it can achieve
Social media has become an important part of branding for companies in India. Brands need to understand how their audiences interact with them on social media and focus on building two-way conversations. Some tips for effective social media branding include following target audiences, clearly defining brand values, providing useful content to help audiences, letting audiences talk about the brand, being honest, and integrating social media with experiential marketing. The focus should be on providing first-hand branding experiences rather than sales messages.
[Digital marketing];[social media-strategy]
The document discusses the importance of social media strategy for businesses. It outlines the major social media platforms and how consumers are using them. It argues that companies must participate in online conversations to maintain control of their brand messaging. The case study of Dell is presented, showing how developing an online community presence improved perceptions of the brand from 50% negative to only 20% negative. Key actions for a social media strategy include engaging with users, developing transparency and trust, combining multiple tools, and measuring success through metrics like traffic and engagement.
Social Media Strategy
What are social media? Why does a company need to set up a social media strategy? In what consists the strategy? How to measure the success?
Social media-strategy-1210170423322177-8
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How to Create a Social Media strategy
What to post, when to post, which social media to use and how to put it all together - all explained in one simple slideshow
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Understand the Concept of Conversation in Social Media
- 1. Understand the Concept of Conversation in Social Media
- 2. Posting on Social Media Platforms You have started to use the various social media platforms. You share thoughts, comment on feelings about trending topics in your community and you make short posts about your brand or product every now and then. You get responses, but now what?
- 3. Open the Door to Discussion Receiving feedback from your customer is great, but it's up to you to respond back to them to open the door to discussion.
- 4. Your Audience is Listening & So Should You Engage your customer base by talking with customers who give both positive AND negative feedback. Address even the critical concerns. The public will hear how well you handle this and that is a PLUS for you.
- 5. Interacting is Key Customers love it when they know you are not some robot. Social media lets you humanize your brand. Interact and engage with comments. Thank your customers whenever possible. They will continue to support your business in return.