12. *** A&E departments also fill up with people who should not really be there-people with minor injuries like sprains (sudden or severe twisting of a joint) , cuts , grazes (scratches) .
20. There are established procedures for dealing with casualties of major incidents such as (terrorist attacks) . **** The first thing is what is called … iage
21. >>triage>> A process to detedrmine who is a priority and needs to be treated immediately, and who can wait . A&E