This document provides guidance for businesses on using Twitter to engage customers and promote their brand. It outlines key Twitter functions like posting updates, starting conversations, and answering questions to share information and raise awareness of the brand. It also recommends using tools to schedule tweets, track comments, and engage with followers by participating in discussions, offering rewards and giveaways, and hosting local events. The overall message is that brands should use Twitter to both share their own messages and listen to what others are saying by being engaged fans first in order to build happy followers.

1. How much do you love twitter??

4. Twitter lets you post brief items about your opinions or your life, shared with the world.

5. Who are we kidding?You know what twitter is. So let’s get to the crux of it.

7. Start conversations

8. Give answers and advice

9. Promote the brand

12. So what next????

14. TweetLater– Schedule posts for future times/dates

15. Twilerts – Like Google Alerts for Twitter

16. TwitterFon – Twitter on the iPhone

17. TwitPic – Share photos on Twitter

18. Twiddeo – Share video clips

20. Take time to engage in conversations with them daily

21. Encourage them to give you feedback

22. Offer giveaways when possible

24. Happy Tweeting!!