TWI is a series of leadership training programs conceptualised during WWII and still remains relevant to this day for two primary reasons.
Read on to find out more...
This document discusses a summer training project on training and development conducted at Reliance Money. It includes a declaration by the author, a certificate from the institute, and acknowledgements. The contents section lists 7 chapters, including an introduction to Reliance Money and the project, the importance of training, methodology used, findings, limitations and conclusions. The training aims to improve employee skills and knowledge for current and future roles.
HR practices(Training & development) in MotorolaAnjali Mehta
In the 1980s, Motorola emerged as a leader in investing in employee education and development. It created Motorola University in 1979 to provide comprehensive training programs. Motorola also stressed e-learning through its College of Learning Technologies, delivering interactive online training to employees worldwide. Motorola's focus on training its employees led to excellence in products and enhanced employee productivity and satisfaction, making it a model for effective corporate training.
This document discusses training and development programs. It begins by stating that future employee needs will be met through such programs, and that organizations take on fresh graduates as apprentices or trainees. It then discusses how training and development has become more important for maintaining a skilled workforce and adapting to changes. The document provides an overview of different training methods, including on-the-job training approaches like job instruction training and coaching as well as off-the-job methods like simulations, case studies, and role playing. It also covers the importance, benefits, and needs for training.
Dell was facing challenges with employee training and development not keeping pace with the company's hyper growth. This led to declining performance and increased turnover. Dell addressed this by establishing a centralized corporate training team to develop comprehensive training programs. It adopted a 70/20/10 training model focusing on on-the-job learning, learning from others, and formal training. Dell also utilized stealth learning and online tools to make training part of employees' daily work in a cost-effective manner. These strategies helped Dell successfully train and develop employees to support its rapid expansion.
Career Development - Group 1, AGSB, ClarkGel_Orseno
The document discusses career development from three perspectives: the individual worker, enterprises, and public sector support. For individual workers, career development is challenging due to changing skills needs and a desire for higher pay. Enterprises focus on talent acquisition and retention through training. For micro-enterprises, career development is informal. The public sector aims to reduce skills mismatches and upgrade sector skills through technical education programs. Informal sector workers, comprising many with low education, face difficulties advancing their careers.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "The Need for Training" and will show you why training is a vital requirement in all modern organisations.
Training and development programs are designed to help new employees adjust to the workplace and improve existing employee performance and self-fulfillment. They have evolved from apprenticeship systems to address specific needs like operating machinery or broader skills like leadership. Contemporary training techniques include structured on-the-job training, role playing, self-instruction, simulations, computer-based learning, mentoring, and job rotation. On-the-job training, where workers learn skills while working, is one of the most common methods as employees acquire about 80% of work knowledge on the job.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Need for Training".
This document discusses a summer training project on training and development conducted at Reliance Money. It includes a declaration by the author, a certificate from the institute, and acknowledgements. The contents section lists 7 chapters, including an introduction to Reliance Money and the project, the importance of training, methodology used, findings, limitations and conclusions. The training aims to improve employee skills and knowledge for current and future roles.
HR practices(Training & development) in MotorolaAnjali Mehta
In the 1980s, Motorola emerged as a leader in investing in employee education and development. It created Motorola University in 1979 to provide comprehensive training programs. Motorola also stressed e-learning through its College of Learning Technologies, delivering interactive online training to employees worldwide. Motorola's focus on training its employees led to excellence in products and enhanced employee productivity and satisfaction, making it a model for effective corporate training.
This document discusses training and development programs. It begins by stating that future employee needs will be met through such programs, and that organizations take on fresh graduates as apprentices or trainees. It then discusses how training and development has become more important for maintaining a skilled workforce and adapting to changes. The document provides an overview of different training methods, including on-the-job training approaches like job instruction training and coaching as well as off-the-job methods like simulations, case studies, and role playing. It also covers the importance, benefits, and needs for training.
Dell was facing challenges with employee training and development not keeping pace with the company's hyper growth. This led to declining performance and increased turnover. Dell addressed this by establishing a centralized corporate training team to develop comprehensive training programs. It adopted a 70/20/10 training model focusing on on-the-job learning, learning from others, and formal training. Dell also utilized stealth learning and online tools to make training part of employees' daily work in a cost-effective manner. These strategies helped Dell successfully train and develop employees to support its rapid expansion.
Career Development - Group 1, AGSB, ClarkGel_Orseno
The document discusses career development from three perspectives: the individual worker, enterprises, and public sector support. For individual workers, career development is challenging due to changing skills needs and a desire for higher pay. Enterprises focus on talent acquisition and retention through training. For micro-enterprises, career development is informal. The public sector aims to reduce skills mismatches and upgrade sector skills through technical education programs. Informal sector workers, comprising many with low education, face difficulties advancing their careers.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "The Need for Training" and will show you why training is a vital requirement in all modern organisations.
Training and development programs are designed to help new employees adjust to the workplace and improve existing employee performance and self-fulfillment. They have evolved from apprenticeship systems to address specific needs like operating machinery or broader skills like leadership. Contemporary training techniques include structured on-the-job training, role playing, self-instruction, simulations, computer-based learning, mentoring, and job rotation. On-the-job training, where workers learn skills while working, is one of the most common methods as employees acquire about 80% of work knowledge on the job.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Need for Training".
Re skilling in times of today article by lipikaRajni Ranjan
Reskilling in Business/Corporates - Industry is always on the lookout for methods to improve and increase productivity, decrease cost, increase savings, and create operational
efficiencies and effectiveness in systems and processes. Automation and digitisation, therefore, are the obvious adaptation that all businesses are working towards and
welcoming with open arms.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The 8 C's of Training".
The document discusses knowledge management in the automobile industry. It provides background on tacit knowledge and the challenges of transferring it between organizations and individuals. It then summarizes two key models for knowledge transfer: Nonaka and Takeuchi's knowledge spiral model and the 4I model of organizational learning. The document analyzes Toyota's use of supplier associations and voluntary learning teams to transfer tacit knowledge between the company and its suppliers. It discusses how these techniques allow for socialization, externalization, and sharing of knowledge. In conclusion, the document examines how Toyota effectively leverages various methods to capture and disseminate important tacit knowledge throughout its production network.
Amit mishra live project report on hcl infinet ltd.amidlonelybond11
The document discusses the training and development process at HCL. It provides an overview of the objectives and importance of training at the MBA level. The key objectives of training are personal growth, developing employee competencies, improving performance, reducing learning time for new roles, and improving quality. Training helps bridge the gap between theoretical knowledge and practical skills needed to succeed in various business functions.
Imparting the skills in the young minds- Employability skills and armor to wi...IOSR Journals
The economic development of any nation, without equipping the youth with the skills they are supposed to put on, undoubtedly will lose its charm in the progress of lifting up the nation. So called skills are the well knit set of actions to be taken by a young mind hunting for job before finishing the graduation. Honing of employability skills a need of the hour to be proclaimed in the campus of the educational institutions
The document discusses human resource development at Sun Court Ltd. It explains different learning theories and styles that can be considered when planning training. It also examines the role of government in training initiatives and how these can benefit Sun Court Ltd. A comparison is made of training needs for different staff levels. Various training methods are assessed along with a systematic approach to planning a training event. The success of training is evaluated to improve human resource development.
Optimizing employee learning on the job (Advertising Account Management)Claude Giroux
Presents an approach to training advertising account managers that consists of one-on-one facilitating, support and mentoring-type interventions, undertaken at the organization’s place of business, and customized to each employee’s specific performance needs, projects and tasks.
Using Collaborative Filtering For Effective Training ProgramsDeepak Manjarekar
This white paper was a finalist and runner up in the Tecxpedition 2007 at KPIT Cummins. It talks about how a trainee may benefit from the training if his supervisor uses some statistical intelligence for selection of appropriate training module that the person may enjoy and value.
GE established one of the first corporate universities, the Crotonville Management Development Center, in 1956 to train managers as it decentralized into over 100 divisions. In the 1980s, CEO Jack Welch made leadership development a priority, sending top performers to Crotonville. GE also launched quality and e-learning initiatives. As a result, GE employees had opportunities for continuous learning and development, contributing to the company's strong performance since the 1980s.
The GET Ahead training program conducted by the ILO Women's Entrepreneurship Development Project in Aceh, Indonesia had a positive impact on both participating trainers and women entrepreneurs in several ways:
1) It improved the business skills and confidence of women entrepreneurs, with over 80% reporting better business planning skills and over 60% having greater financial management abilities.
2) It empowered women socially and economically, with over two-thirds gaining new friends and confidence to start or expand their businesses. Nearly half saw increased incomes used to further develop their businesses.
3) Trainers appreciated the Training of Trainers approach but suggested some could benefit from more coaching. They felt more confident facilitating trainings but
Training and development through e learning a case studyTapasya123
Telecom sector plays an important role in supporting the growth of other
sectors of the Indian economy .Indian Telecom Industry has a multiplier
effect in the country and also contributes in the efficiency of the economy
India's internet industry is expected to contributes US$ 100 billion to
India's gross domestic product (GDP). With contributing of about 5.3% in
India’s GDP, telecommunications with Information Technology has
significantly accelerated the growth rate of the economic and social sectors
of India very clearly. In fact, the National Telecom Policy 2012 (NTP 2012)
works with a vision to transform the country into a more empowered and
inclusive knowledge-based country, using telecommunications as an
important platform. According to the World Bank, a 10% increase in
mobile penetration boosts per capita and GDP by 0.8% points in developing
nations. Through this paper researcher wants to discuss
telecommunication sector as a prime driver in accelerating India’s
economic growth. Indian Telecom Industry has a multiplier effect in the
country and also contributes in the efficiency of the economy.
This document discusses the importance of training employees to increase productivity in organizations. It provides several key points:
1) Training is crucial for developing skilled, motivated workforces and adapting to changes in technology and business needs.
2) Studies show organizations that invest more in training, such as spending a larger percentage of their budgets on training, see higher profits and productivity gains over time.
3) Training programs can benefit organizations by improving performance, reducing errors, maintaining skills, and integrating new technologies. They also benefit employees by helping them do their jobs more efficiently and engage in best practices.
Taiichi Ohno developed the Toyota Production System (TPS) and a new work culture at Toyota during 1945-1965 as the company fought for survival. Ohno's leadership focused on developing people through mentoring and empowering workers to continuously improve processes through kaizen. This established a culture where workers wrote their own standard work procedures and engaged in regular process improvement. Ohno's approach focused on developing a culture where workers closely observed processes, identified problems, and shared best practices. This grassroots problem-solving approach was core to TPS and enabled Toyota's flexibility and ability to produce different models using the same production lines.
Employee’s training and development for optimum productivityAlexander Decker
This document discusses a study on the contributions of the Industrial Training Fund (ITF) in Nigeria to employee training and development. The study found that since its inception, ITF has contributed significantly to workforce development in Nigeria through various programs, including direct training for public and private sector employees, reimbursement and grant schemes, student industrial work experience programs, and research and consultancy services. The document recommends that more funding be provided to ITF to expand its programs and that special training be organized through ITF to develop skills and raise entrepreneurs among the unemployed.
Wipro began as a vegetable oil company in 1947 and transformed into a consumer goods and IT company under the leadership of Azim Premji. In the 1970s, Wipro entered the IT sector and became one of India's first computer makers. It has since grown to become a global provider of IT services with over 96,000 employees worldwide. Wipro places strong emphasis on human resource planning and development through initiatives like its People Capability Maturity Model and Six Sigma programs to ensure it has sufficient skilled workforce to meet current and future needs.
The document is a project report submitted by Sanju Bala for their MBA degree. It discusses recruitment and selection practices at Netmax Technologies in Bathinda. The report includes an acknowledgment section thanking various people for their support and guidance. It also includes declarations by the author and their advisor certifying the originality and guidance provided for the project.
Hrm bit bank iocl_ _management trainees_ _mcq'Jinni Jinni
This document contains 20 multiple choice questions related to human resource management topics such as career development, training methods, performance appraisal, and job evaluation. The questions cover concepts like the basic principles of learning, types of career paths, barriers to career advancement, methods for evaluating job performance and determining appropriate compensation. The questions are part of a practice test or "bit bank" for exams related to jobs with Indian Oil Corporation and other competitive exams.
For a career with a business and financial management solution provider, there are excellent growth opportunities in this domain. Candidates with degrees in fields like finance, management, economics, or business studies are preferred. There are various roles available at different levels, including consulting, management, technology, operations, and more. Continuous learning and developing new skills are important for career progression. Companies like Intuit recruit top talent from campuses and through employee referrals. They also provide extensive training programs and opportunities for employees to take on new roles and develop in the organization.
This document provides information about a Lean Manager Certification Program. The program is a 6-month, hands-on training designed to teach directors, managers, and specialists how to apply Lean principles to identify problems, formulate solutions, and develop a culture of continuous improvement. The training consists of 14 modules that cover topics such as Lean transformation, production planning, problem solving, and Lean leadership. Participants are required to complete all training sessions and implement an assigned project to become certified. The goal of the program is to develop Lean practitioners and leaders who can manage operations using Lean thinking and tools.
Re skilling in times of today article by lipikaRajni Ranjan
Reskilling in Business/Corporates - Industry is always on the lookout for methods to improve and increase productivity, decrease cost, increase savings, and create operational
efficiencies and effectiveness in systems and processes. Automation and digitisation, therefore, are the obvious adaptation that all businesses are working towards and
welcoming with open arms.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The 8 C's of Training".
The document discusses knowledge management in the automobile industry. It provides background on tacit knowledge and the challenges of transferring it between organizations and individuals. It then summarizes two key models for knowledge transfer: Nonaka and Takeuchi's knowledge spiral model and the 4I model of organizational learning. The document analyzes Toyota's use of supplier associations and voluntary learning teams to transfer tacit knowledge between the company and its suppliers. It discusses how these techniques allow for socialization, externalization, and sharing of knowledge. In conclusion, the document examines how Toyota effectively leverages various methods to capture and disseminate important tacit knowledge throughout its production network.
Amit mishra live project report on hcl infinet ltd.amidlonelybond11
The document discusses the training and development process at HCL. It provides an overview of the objectives and importance of training at the MBA level. The key objectives of training are personal growth, developing employee competencies, improving performance, reducing learning time for new roles, and improving quality. Training helps bridge the gap between theoretical knowledge and practical skills needed to succeed in various business functions.
Imparting the skills in the young minds- Employability skills and armor to wi...IOSR Journals
The economic development of any nation, without equipping the youth with the skills they are supposed to put on, undoubtedly will lose its charm in the progress of lifting up the nation. So called skills are the well knit set of actions to be taken by a young mind hunting for job before finishing the graduation. Honing of employability skills a need of the hour to be proclaimed in the campus of the educational institutions
The document discusses human resource development at Sun Court Ltd. It explains different learning theories and styles that can be considered when planning training. It also examines the role of government in training initiatives and how these can benefit Sun Court Ltd. A comparison is made of training needs for different staff levels. Various training methods are assessed along with a systematic approach to planning a training event. The success of training is evaluated to improve human resource development.
Optimizing employee learning on the job (Advertising Account Management)Claude Giroux
Presents an approach to training advertising account managers that consists of one-on-one facilitating, support and mentoring-type interventions, undertaken at the organization’s place of business, and customized to each employee’s specific performance needs, projects and tasks.
Using Collaborative Filtering For Effective Training ProgramsDeepak Manjarekar
This white paper was a finalist and runner up in the Tecxpedition 2007 at KPIT Cummins. It talks about how a trainee may benefit from the training if his supervisor uses some statistical intelligence for selection of appropriate training module that the person may enjoy and value.
GE established one of the first corporate universities, the Crotonville Management Development Center, in 1956 to train managers as it decentralized into over 100 divisions. In the 1980s, CEO Jack Welch made leadership development a priority, sending top performers to Crotonville. GE also launched quality and e-learning initiatives. As a result, GE employees had opportunities for continuous learning and development, contributing to the company's strong performance since the 1980s.
The GET Ahead training program conducted by the ILO Women's Entrepreneurship Development Project in Aceh, Indonesia had a positive impact on both participating trainers and women entrepreneurs in several ways:
1) It improved the business skills and confidence of women entrepreneurs, with over 80% reporting better business planning skills and over 60% having greater financial management abilities.
2) It empowered women socially and economically, with over two-thirds gaining new friends and confidence to start or expand their businesses. Nearly half saw increased incomes used to further develop their businesses.
3) Trainers appreciated the Training of Trainers approach but suggested some could benefit from more coaching. They felt more confident facilitating trainings but
Training and development through e learning a case studyTapasya123
Telecom sector plays an important role in supporting the growth of other
sectors of the Indian economy .Indian Telecom Industry has a multiplier
effect in the country and also contributes in the efficiency of the economy
India's internet industry is expected to contributes US$ 100 billion to
India's gross domestic product (GDP). With contributing of about 5.3% in
India’s GDP, telecommunications with Information Technology has
significantly accelerated the growth rate of the economic and social sectors
of India very clearly. In fact, the National Telecom Policy 2012 (NTP 2012)
works with a vision to transform the country into a more empowered and
inclusive knowledge-based country, using telecommunications as an
important platform. According to the World Bank, a 10% increase in
mobile penetration boosts per capita and GDP by 0.8% points in developing
nations. Through this paper researcher wants to discuss
telecommunication sector as a prime driver in accelerating India’s
economic growth. Indian Telecom Industry has a multiplier effect in the
country and also contributes in the efficiency of the economy.
This document discusses the importance of training employees to increase productivity in organizations. It provides several key points:
1) Training is crucial for developing skilled, motivated workforces and adapting to changes in technology and business needs.
2) Studies show organizations that invest more in training, such as spending a larger percentage of their budgets on training, see higher profits and productivity gains over time.
3) Training programs can benefit organizations by improving performance, reducing errors, maintaining skills, and integrating new technologies. They also benefit employees by helping them do their jobs more efficiently and engage in best practices.
Taiichi Ohno developed the Toyota Production System (TPS) and a new work culture at Toyota during 1945-1965 as the company fought for survival. Ohno's leadership focused on developing people through mentoring and empowering workers to continuously improve processes through kaizen. This established a culture where workers wrote their own standard work procedures and engaged in regular process improvement. Ohno's approach focused on developing a culture where workers closely observed processes, identified problems, and shared best practices. This grassroots problem-solving approach was core to TPS and enabled Toyota's flexibility and ability to produce different models using the same production lines.
Employee’s training and development for optimum productivityAlexander Decker
This document discusses a study on the contributions of the Industrial Training Fund (ITF) in Nigeria to employee training and development. The study found that since its inception, ITF has contributed significantly to workforce development in Nigeria through various programs, including direct training for public and private sector employees, reimbursement and grant schemes, student industrial work experience programs, and research and consultancy services. The document recommends that more funding be provided to ITF to expand its programs and that special training be organized through ITF to develop skills and raise entrepreneurs among the unemployed.
Wipro began as a vegetable oil company in 1947 and transformed into a consumer goods and IT company under the leadership of Azim Premji. In the 1970s, Wipro entered the IT sector and became one of India's first computer makers. It has since grown to become a global provider of IT services with over 96,000 employees worldwide. Wipro places strong emphasis on human resource planning and development through initiatives like its People Capability Maturity Model and Six Sigma programs to ensure it has sufficient skilled workforce to meet current and future needs.
The document is a project report submitted by Sanju Bala for their MBA degree. It discusses recruitment and selection practices at Netmax Technologies in Bathinda. The report includes an acknowledgment section thanking various people for their support and guidance. It also includes declarations by the author and their advisor certifying the originality and guidance provided for the project.
Hrm bit bank iocl_ _management trainees_ _mcq'Jinni Jinni
This document contains 20 multiple choice questions related to human resource management topics such as career development, training methods, performance appraisal, and job evaluation. The questions cover concepts like the basic principles of learning, types of career paths, barriers to career advancement, methods for evaluating job performance and determining appropriate compensation. The questions are part of a practice test or "bit bank" for exams related to jobs with Indian Oil Corporation and other competitive exams.
For a career with a business and financial management solution provider, there are excellent growth opportunities in this domain. Candidates with degrees in fields like finance, management, economics, or business studies are preferred. There are various roles available at different levels, including consulting, management, technology, operations, and more. Continuous learning and developing new skills are important for career progression. Companies like Intuit recruit top talent from campuses and through employee referrals. They also provide extensive training programs and opportunities for employees to take on new roles and develop in the organization.
This document provides information about a Lean Manager Certification Program. The program is a 6-month, hands-on training designed to teach directors, managers, and specialists how to apply Lean principles to identify problems, formulate solutions, and develop a culture of continuous improvement. The training consists of 14 modules that cover topics such as Lean transformation, production planning, problem solving, and Lean leadership. Participants are required to complete all training sessions and implement an assigned project to become certified. The goal of the program is to develop Lean practitioners and leaders who can manage operations using Lean thinking and tools.
The document discusses the importance of an effective onboarding process, suggesting organizations provide ample information about their workplace and culture on their website and during the interview process. A strategic onboarding program should focus on engaging new employees to orient them to their job and the company's goals and culture. The onboarding process should begin before the employee's first day so they are well prepared to be productive when they start.
TWI Job Instruction training eased the supervisors to create 40 Job Instruction Breakdowns, then create a Multi-Function Worker Training Timetable to best simplify the job skills training in this area.
AT&T successfully retrained and retained 100,000 employees through a strategic blueprint that promoted digital learning solutions and provided career roadmaps. They collaborated with platforms like Udacity and Coursera, and created their own educational tools to help employees learn at their own pace. However, the plans did not do much for unionized employees, so the document concludes AT&T should consider providing equal opportunities to all employees.
This document provides an overview of training and development. It discusses the importance of training for organizations to maintain a competitive advantage. It outlines the objectives, need identification process, benefits, and various methods of training, including lectures, on-the-job training, programmed instruction, computer-assisted instruction, and simulations. The different stages of a training program, such as design, implementation, and evaluation, are also described at a high level. Overall, the document serves as an introduction to training and development concepts.
The document discusses how organizations can turn a "learning muddle" of disparate learning technologies into an integrated learning portal. It advocates placing the individual learner at the heart of the system to provide a clear development strategy from hiring to departure. A learning portal can demonstrate ROI/ROE by linking improvements in job skills and leadership behaviors to outcomes like retention, productivity and reputation. It concludes that unraveling the muddle requires commitment to change and a learning portal can help by clarifying goals, identifying gaps, and supporting development actions.
How organisational learning needs to change to meet today's challengesInfor CERTPOINT
How Speed and Technology Change Everything.
In the recent past, training was a process almost disconnected from the daily operations of the rest of the organisation. Sometimes this gap was literal - training was often confined to a separate building.
At the same time, however, training's value was seldom questioned. It was understood to have a positive, if usually unmeasured, effect. The role of training was 'building capability' - giving employees 'just-in-case' knowledge and skills for use at some point in the future
In this Article CERTPOINT CEO Ara Ohanian outlines three key ways L&D departments must change to stay relevant.
This document discusses training and development in human resources. It notes that training and development is becoming increasingly important due to technological advancements, globalization, and changing worker needs. Factors like change, development, and addressing weaknesses are driving increased needs for training. Training can improve employee performance, consistency, and satisfaction. Different types of training are discussed like induction training, on-the-job training, and refresher training. Methods of training include succession training, off-site training, and supervisor contact.
(Handbook) management of training & developmentAamirBashir51
This document provides an overview of training processes and the role of training managers. It begins with defining training and discussing the need and rationale for training. Training is defined as increasing an employee's knowledge and skills for a particular job. The need for training arises from factors like changing technology, demanding customers, productivity improvements, and motivation. Benefits of training are discussed for both employers and employees, such as increased productivity, standardization, and career advancement. The roles and responsibilities of trainers are also examined.
This document provides an overview of training processes and the role of training managers. It discusses the need for training due to changing technology, demanding customers, productivity demands, and improved employee motivation. Training is defined as increasing an employee's knowledge and skills for a specific job. The objectives of training are to increase knowledge, impart new skills, change attitudes, improve performance, reduce waste and accidents, and prepare employees for advancement. Training is distinguished from development and education, with training focusing on specific job skills, development on overall personality growth, and education providing general knowledge. The document outlines the roles and responsibilities of trainers in delivering effective training programs.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Managing Training".
Chapter NineEmployee Development and Career ManagementObjeJinElias52
Chapter Nine
Employee Development and Career Management
Objectives
After reading this chapter, you should be able to
1. Discuss the steps in the development planning process.
2. Explain employee and company responsibilities in planning development.
3. Discuss current trends in using formal education for development.
4. Relate how assessment of personality type, work behavior, and job performance can be used for employee development.
5. Explain how job experiences can be used for development and suggest a job experience to match an employee’s development goal or need.
6. Identify the characteristics of an effective mentoring program.
7. Describe the succession planning process and how the nine-box grid is used.
8. Design an effective onboarding process.
AT&T: Staying Relevant and Competitive by Helping Employees Develop Their Careers
AT&T is well-known for its work in building the telephone infrastructure in the United States. But as the telecommunications industry moves from cables and landlines to smartphones, the Internet, and the cloud, AT&T is having to reinvent itself to survive. This not only means investing in wireless technology but also in developing its employees’ technical skills in areas such as cloud-based computing and coding. This is especially important because employees with these skills are in short supply and high demand from many other employers such as Amazon and Google.
To get the skills the company needs, AT&T has invested more than $250 million in employee training and development. AT&T wants to encourage all of its employees to develop their skills for future job opportunities. To do so AT&T provides employees with many different options they can use to learn and develop their careers. For example, an online self-service platform provides career profile, career intelligence, and job simulation tools. The career profile tool evaluates employees’ page 397skills and competencies, experience, and educational credentials. It provides a development profile that employees can use to find open positions across AT&T’s business units that match their interests, preferences, and skills and links them to resources for developing competencies they may need. The career intelligence tool helps employees make informed career decisions by providing data on hiring trends within the company and profiles of different jobs that include salary range and number of current employees holding the job. The simulation tool provides employees with situations they may actually encounter in a job and asks them to assess their preference for working in such jobs. This helps employees identify whether they fit a job on the basis of the type of work they like to do.
Using the information they gain from these tools, other employees, and discussions with their managers, employees have several options for developing their skills. These include online and face-to-face courses; 6- to 12-month nanodegree programs in high-demand specialties such as software ...
EAME - Managing People and Behaviours_White_paperLloyd Snowden
This white paper discusses the importance of focusing on people and behaviors when implementing business improvement programs. It argues that to achieve sustainable performance improvement, organizations must first recognize that people are the key drivers of change. The paper outlines a model for integrating people, processes, and tools in a way that puts people first. It emphasizes that educating and empowering employees is essential to cultivating the right environment for lasting organizational change.
A project report on training and development in reliance moneyProjects Kart
The document is a summer training project report submitted by a student to the IIMHRD in Pune, India. It discusses training and development at Reliance Money in India. The report includes sections on an introduction to Reliance Money, the importance of training, objectives of training, different training methods used, and a methodology for the project. It aims to study the impact of training on skill development at Reliance Money.
This document discusses training and development in organizations. It begins by describing how training has evolved from boring presentations to highly interactive experiences using multimedia. It then provides an example of Sun Microsystems' Social Learning eXchange (SLX) software that allows interactive training across locations. The document outlines the typical steps in training an employee, including orientation, in-house job training, assigning a mentor, and external training. It emphasizes the importance of training for reducing costs and increasing employee retention.
Meaning of Training and Development ,objectives of Training and Development ,Methods of Training and Development and Methods of Training and Development used in IBM
The document outlines a vision for training in technical organizations with a focus on four areas: job function training, new hire training, management training, and cross-training. Job function training involves on-the-job training, classroom training, and computer-based training. New hire training should provide classroom-based basic and organizational training before job-specific training. Management training involves spending time in different departments to learn roles and management. Cross-training allows employees to understand other roles and departments. The training program requires dedicated staff and a phased implementation approach.
The document discusses the need for corporate training programs and their advantages. It notes that in today's competitive global environment, staff are under pressure to meet high standards, requiring the development of new training strategies and methods. Training needs analysis that is aligned with organizational goals can help formulate an effective people development strategy. Some key advantages of training programs include addressing employee weaknesses, improving performance, ensuring consistency, increasing worker satisfaction and productivity, improving quality, and reducing costs and supervision needs.
The training industry, like society itself and the world of IT, is undergoing far-reaching changes. Deeply impacted by digital technology, social networks and changes in socio-cultural practices, it is trying to adapt. This transformation inevitably raises questions about how effective new methods such as MOOCs, serious games, mobile learning, etc., are when it comes to learning, and the potential risks they create.
In a broader context, does innovation in training necessarily involve technological resources? This is one of the seven questions that are the focus of training professionals’ attention today.
Since its inception in 1926, the Cegos Group has weathered a variety of socio-technological upheavals and always managed to adapt its training practices in step with changing habits.
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TWI - Training Within Industry
1. www.efeso.com
ABSTRACT
So far in the KnowBoTs section of Know Now, we have introduced the end-to-end value chain
through the lens of EFESO CDVC model and we have highlighted the human dynamics aspect of
building a culture of excellence. These KnowBoTs were presented at a macro level and offered
a corporate/enterprise-wide perspective, because we know that an organization’s position on
the maturity matrix is determined by its culture, the behavior of its people and by the style of
its leadership.
In this KnowBoT, we talk about Training Within Industry (TWI), which is particularly targeted at
Business Unit/Plant level and Perso (individual) level for leaders in any business environment.
TWI is a series of leadership training programs conceptualised during the WWII and still
remains relevant to this day for two primary reasons.
Firstly, TWI follows the basic principle of Human-to-human interactions. The basic idea
of TWI is to focus on empowering leaders at all levels to create a strong workforce and to be
able to swiftly convert people who possess minimum technical skills into valuable productive
resources. This makes TWI a great vehicle for implementing the cultural enablers and
continuous improvement dimensions of The Shingo ModelTM
. The EFESO CDVC-Human Dynamics
Boost Condition talks about People Development, adding specific capabilities that can help
their progression from one maturity level to another.
Secondly, the TWI training modules are fundamental to the Digital wave in Industry 4.0.
The fundamentals of TWI – J programs can be used as the base for
developing Artificial Intelligence (AI) architecture to foster relationships by analyzing
human emotions and feelings
programming robots for various tasks earlier performed by humans, or by Smart
Machines that use data intelligence to continuously analyse and optimise different
business processes.
Read on to know more about the emergence of TWI, the Three J Trainings, and typical results
achieved through TWI.
TWI - TRAINING WITHIN
INDUSTRY
Developing Leadership at all
Levels
KNOWBOT
2. KnowBoT #4 – TWI (Training Within Industry) 1
Training Within Industry (TWI), as a concept, was first introduced during World War-II by the
US Government to fill the skills gap created in industry, due to the huge outflow of skilled
workers who joined the armed forces. The basic idea of TWI was to enable leaders to create a
second line of production workers, mainly people with minimum technical skills, to swiftly
become as productive as their predecessors and to enable the US industry to cope with war-
time production requirements.
In the post war era, as industries in the US boomed with an abundance of skilled workers, TWI
programs were discontinued. But the success stories prompted the US Occupation
Government to introduce TWI in Japan, to help the war-stricken nation to quickly rebuild its
industrial capacity. Toyota was the earliest company to adopt TWI after WWII, and this sowed
the seeds for the development of the Toyota Production System.
Even today, the TWI programs are widely used in Japan and have also found strong relevance
in other parts of the world, because of its ability to achieve swift and sustainable gains in the
operational excellence journey. Since the turn of the 21st
century, US industry has re-adopted
the TWI approach of enhancing the skills of its workforce. In this age of automation and
Artificial Intelligence, when robots are taking over human jobs at a fast pace, the big question
is whether a leadership training program, based on human-to-human interaction, can stay
relevant?
Filippo Mantegazza in his article on Industry 4.0 says that the key meta-element behind
successful progression is the ability of leaders to develop and manage a culture where people,
digital and robots can be treated as a single entity. This implies that we clearly need a leadership
development tool that can help facilitate this interaction and be successful in shaping the
desired organization culture and human behavior. The TWI training approach fits the bill
perfectly, as it does not just help to develop the skills required for leaders but can also be
used as a fundamental principle for any human-to-digital interactions going forward.
TWI – How it started and is still Relevant
3. KnowBoT #4 – TWI (Training Within Industry) 2
Leadership needs have been categorized as knowledge and skills. The TWI programs are
uniquely designed for the skill development of Leaders, Front-line Supervisors and Engineers.
These leaders need to be trained to become competent trainers in three key skills:
Skill of Training (giving instructions to trainees) in order to enable them to become
productive quickly;
Skill in Improving Methods (Continuous improvement, Kaizen etc.); and
Skill in Leading in order to inspire and motivate others to get involved in Training and
Improving Methods
Job Instruction – TWI-JI
The primary aim of Job Instruction (JI) is to create a standard work for all operations, which will
provide a basic stability to each process. People have their own different ways to perform a
task. Even though standards are created, workers will conscientiously work out their "own
comfortable way" of doing things. A part of the blame is on the leaders or trainers who
themselves use a non-standard approach to training. It is a common sight to witness “Show
Alone” or “Tell Alone” methodology by trainers to instruct the worker/operator - and they get
undesirable results as the worker fails to replicate the instructions there is no actual
experience of learning by doing.
As leaders, we all want to know how to quickly train our people
to learn do the job safely, correctly and conscientiously.
TWI - JI develops this Skill in Instructing.
Three J’s Training Programs
4. KnowBoT #4 – TWI (Training Within Industry) 3
The original TWI manual lists down the JI 4-Step Method, starting with understanding what the
trainee already knows and to make him/her feel comfortable and at ease.
Step-1 is to Prepare the Worker, which involves creating an environment that is conducive for
learning and defining the right position for the trainee; this can be ”looking over the shoulder”
of the trainer or at the actual place where the job needs to be performed.
Step-2 is to Present the Operation, wherein the trainer will tell, show and illustrate the
important steps, one at a time. The steps are repeated, this time stressing the key points. It is
critical that only required, adequate information is provided clearly, completely and patiently.
The trainee will Try-Out Performance in Step 3; and the trainer will make sure that he/she has
completely understood the important steps, the key points and the need for each key point.
Then the trainer will let them take the responsibility of doing the job correctly, without any
pressure, and informing the right people to go to in case they need any help.
This leads to Step-4: Follow Up where the trainer acts as a leader, displaying empathy and
encouragement and making sure people feel the sense of respect and humility.
TWI-JI fundamentals can be instrumental in programming/coding of Robots
that are replacing human interventions
and capable of eliminating all human errors.
5. KnowBoT #4 – TWI (Training Within Industry) 4
Job Method – TWI-JM
Two of the TWI programs- Job Instructions and Job Relations - are great to gain process
stability. To ensure further performance enhancement through continuously improving the
processes, Job Methods becomes a powerful tool. It is comparable to Lean's Kaizen, as it
focusses on empowering workers and supervisors to observe, communicate and carry out
positive changes that reduce waste and increase efficiency.
The focus of JM is to identify and question each step, movement and all actions of the job and
then determine the best way to carry out the job with currently available resources, such as
manpower, machines, and materials. Job Method training can be imparted to the
leaders/supervisors who carry out any type of work involving the use of hands, moving
materials or operating machines.
TWI-JM will help to produce greater quantities of quality products
in less time by making the best use
of the people, machines, and materials currently available.
To start, an elaborate and comprehensive job breakdown sheet (JBS) is created first and then
each activity is questioned in detail using the 5W and 1H questioning techniques. We begin by
determining Why a task or activity is necessary. Then we follow-up to check the authenticity of
first question by asking What is its purpose? Any activity that maybe classed as non-value
added, can be Eliminated.
The other three W’s provide answers to the time (When), place (Where) and by whom (Who) the
task should be done. These answers give a good reason to Combine or Rearrange the
location, and time, as well as the personnel handling that activity. Every time we determine
How best to do the task or activity, we also get ideas that lead to further Simplify the task; and
thereby develop new ideas.
It is critical to follow the sequence of questions to avoid first working, mistakenly, on
optimizing a task by asking How to do it but then and later eliminating or reconfiguring that
activity. Once passed, the new method is put into practice and used until a new and better
method is developed. At the end, it is imperative that all those involved in creating the new
method are given due credit and recognition.
IoT-enabled Smart Machines are already using data intelligence to
continuously improve performance - introducing TWI-JM questioning
techniques can further enhance efficiency and effectiveness.
6. KnowBoT #4 – TWI (Training Within Industry) 5
Job Relations – TWI-JR
Leaders get results from people and their success is driven by an underlying spirit of building
foundations for good relations. Successful leaders believe that people must be treated as
individuals. They find out and tell their people what is expected from them and will give them
ideas and suggestions on how to improve. They regularly let their people know how they are
getting along and give credit when due. It is their inherent behaviour to recognize any unusual
or extra effort of people; and to explain in advance about changes that will affect them. By
communicating the Why behind a change, leaders can make it easier for their people to accept
the change. Strong relations are built when the leader makes the best use of each person’s
ability and provides every opportunity to help them improve and grow.
Not every individual is a born leader,
but TWI – JR can help develop the Skill in Leading,
and thereby create successful leaders.
Despite practicing Foundations for Good Relations, issues and challenges are bound to
occur due to interpersonal problems. The future presents an even more complex
environment when human-to-machine interaction will increase rapidly, and it is predicted that
people will find great difficulty in deciphering real human emotions and feelings. The Job
Relations module provides a systemic 4-Step approach to prevent these problems from
reoccurring and helps leaders to develop a logical, common sense approach based on a
people-centred view.
Step 1 is to Get the Facts, which involves collecting all data and information pertaining and
applicable to the problem and speaking with the individuals concerned to get their opinions
and feelings. The idea is to be sure about having the whole story before jumping to any
conclusions.
With facts in hand, Step 2 is to Weigh and Decide and to stitch the facts together to consider
their bearing on each other. This helps in exploring different possible actions and checking
them against objectives, weighing the effect on an individual, a group, and the overall
organizational KPIs.
Step 3 is to Take Action, ensuring the right people are chosen to handle the problem,
appropriately timing the action and avoiding passing the problem to someone else.
Finally, we follow-up on the actions and define the frequency of Step 4 – Check Results. The
crucial aspect is to check for changes in output, attitudes, and relationships.
Artificial Intelligence can help leaders to build and maintain Job Relations as it
simulates reliable solutions to common problems by understanding both
real-time behaviours and analysing historical evidence.
7. KnowBoT #4 – TWI (Training Within Industry) 6
EFESO has supported many organizations to deliver TWI training and help them reduce
variability and create standards. Below are a few of the many great results our clients have
achieved.
JI-JBS (Job Breakdown System) has been adopted by organizations to address the gap
between existing and desired work instructions for all core operations.
OPLs (One Point Lessons) are derived from each Key Point as identified using JI
methodology.
On an average, the Training time for front-line supervisors has been reduced by 67%
across industries and processes.
“We were taking a minimum of 9 to 12 months on training our employees to
reach the next level and even that time did not seem to be enough for
providing sustainable results. The Job Instruction methodology of TWI has
given us remarkable results. Workers are now trained in 45-days for the same
kind of training and have gained exceptional skills that are hard to be
undone.”
[Plant Head, Automotive Industry]
Results Today and Results for Tomorrow
8. KnowBoT #4 – TWI (Training Within Industry) 7
The TWI training modules are ready for the Digital wave in Industry 4.0. In particular, the
fundamentals of Job Instruction (JI) and Job Methods (JM) program can be used for building AI
architecture, or to instruct robots for various tasks previously performed by humans, or they
can be used by Smart Machines that use data intelligence to continuously implement
improvement methods.
EXAMPLE FROM INDUSTRY 4.0
Job Instruction Sheet of TWI – Job Instruction programme in Automated Guided Vehicle (AGV)
Operations Results
1. Track opening of Roll
Bond Evaporator
No. of activities reduced from 22 to 5.
5 hours of productive time saved per shift
Production increased from 90pcs/hr to 240pcs/hr
2. Chemical Wash, Flushing
and Crimping
Operator movement reduced from 1060ft/hr to 20ft/hr
No. of activities reduced from 42 to 34
Productivity increased by 30%
3. Automatic Material
Transfer from Silos to
Machine
Bead wastage reduced by 67% from 400 to 130
kg/month
Manpower for material transfer halved
Total nett savings of INR 5.7 million per annum
4. Heater replacement on
gasket jointing machine
Heater replacement time reduced by 50%
Maintenance time down from 30 to 15hrs/month
Production benefit of 450 frames/month
THE AUTHORS
Rajinder Singh
Vice President,
Mentor in Human Dynamics
Allen Ko
Senior Manager,
TWI Expert