The agenda document provides an overview of Tümsaş, including its history, products, solutions, designs, success stories, and references. It establishes that Tümsaş has been in operation since 1977, has a workforce of 110 employees, and provides technological products and solutions, industrial projects, and field services internationally with a focus on the finance industry.

1. Agenda
Tümsaş At A Glance
Milestones
Organization
Products, Solutions and Designs
Success Stories
References
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2. Tümsaş At A Glance
Established In 1977
Workforce 110
Sales/marketing
R&D
Activities
Manufacturing
Field services
Technological Products & Solutions
Business Units
Industrial Projects
Business Coverage International
Queuing Systems / 1
Main Business
Teller Automation / 1
Segment / Market Rank
Video Banking / 1
Main Customer Segment Finance
# Of Installations >6.000
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3. Milestones
Industrial Projects Technological Solutions Technological Solutions
Agency Distributorship Distributorship + R&D + Mfg’
«Best
Product
1998: First card reader Champion»
integration in a queueing system
Video Banking
Vertera TCR
Ödematik
«Best Newcomer»
1977 1985 1990 2000 2005 2008 2009 2010
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4. Human Resources
Tümsaş has a workforce of 110
employees with below qualifications:
1 Phd. degree
4 Msc. degree
46 Bsc. degree
56 High/Technical School
The average employment period is
11 years ( overall)
13 years ( sales)
Turnover rate: 7%
Average employment period is far better than market average !
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5. Locations
Istanbul – Headoffice
10 storey building owned by Tumsas
1.500 m2 closed area
Divisions
Sales & marketing
R&D, IT
Central after sales support & help desk
Pre-sales support
Training
Finance & admin
Procurement &logistics
Management
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6. Locations
Adapazar ı - Factory
Located in Adapazarı - 150km. east of Istanbul
6.460 m2 land area
766 m2 closed area
Production, warehouse and service support for the
region
Owned by Dora Teknoloji
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7. Key Differentiators
Leading positions in solutions for Market leadership in all new businesses
finance industry created
Increasing turnover generated from in-house
Continuous investments in R&D
developped products
A reliable strategic partner of Increased revenues per customer
world leaders in financial
solutions
AC Nielsen Customer Satisfaction Survey - Aug’ 2010
Global Benchmark
Customer loyalty
Loyalty-% 76 65
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8. Product Portfolio
Customer Flow
Queuing Systems
Management
Teller Cash Recyclers, Banknote Banding Machines,
Cash Handling Save Box
Video Banking Video Bank Branch XTM, Virtual Tellers
Payment Kiosks Designed According To Customer’s
Self Service
Specifications
Environment
Remote Monitoring & Management Of Data Centers
Monitoring
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9. Product Portfolio
Banking Solutions
Teller Cash Recycler
Teller Cash Recycler
Queue Management
Queue Management Video Bank Branch(indoor)
Video Bank Branch(indoor)
System
System
Video Bank Branch
Video Bank Branch Payment Kiosks
Payment Kiosks Payment Kiosks
Payment Kiosks
(outdoor)
(outdoor)
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10. Product Portfolio
Customer Flow Management
Products Management Software
Display
Kiosk
One of the most experienced companies in the world (24 years)
Facts More than 5.000 installations
Market leader ( >50% share)
Key Customers
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11. Product Portfolio
Cash Handling-Teller Cash Recycler
Products
Teller Cash Recycler
Turkey’s first teller automation project
Facts Installed in more than 400 branches
%90 market share
Key Customers
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12. Product Portfolio
Cash Handling – Save Box
«E-Kumbara» is a new generation save box developed for Türkiye İş Bankası for the
purpose of gaining kids as the bank’s customers.
«Kumbara» since 1928
«E-Kumbara» 2012
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13. Product Portfolio
Video Banking
A Video Bank Branch is an unmanned banking unit used to perform any
type of banking transaction via video conferencing.
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14. Product Portfolio
Video Bank Branch How It Works?
• The customer enters the VBB and
the system is self activated
• Upon connection to call center , an agent
welcomes the customer
• Upon ID verification, the agent initiates
the transaction
• The corresponding hardware is
activated by the agent
• Transaction is completed and customer
leaves the VBB
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15. Product Portfolio
Video Bank Branch
• Automatic Pass Tag Top-Up
• Investment Funds Buy/Sell • Debit Card Transactions
• Treasury & State Bonds • Credit Card Transactions
Buy/Sell
• Currency Exchange
Transactions In A VBB
• Cash Deposit/Withdrawal
• Bill Payment • Account Information
• Rent Payment • Money Order
• EFT
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16. Product Portfolio
Video Bank Branch
Mr. Recep Tayyib Erdoğan, Prime Minister of Turkey, introducing VBB on 02.01.2009
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17. Product Portfolio
Video Bank Branch
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18. Product Portfolio
Video Bank Branch
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19. Product Portfolio
Video Bank Branch
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20. Product Portfolio
Video Bank Branch
IMF Congress – 2009 İstanbul Cebit – 2011 Hannover
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21. Product Portfolio
Virtual Bank Branch
New Design : TCR Replaced With Cash- in Cash- out Modules
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22. Product Portfolio
Virtual Teller
Virtual Teller of Ziraat Bank with integrated «Audio
Virtual Teller of Türkiye İş Bankası Spotlight» technology
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23. Product Portfolio
Self Service
Products
Kiosks used for bill payments and sales of transportation cards
Facts
Competitive advantages : Distinctive design & boutique production
Key Customers
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24. Product Portfolio
Self Service-Donation Kiosk1
Tümsaş developped 2 kiosks for social projects.
KİMSE YOK MU is a civil association that helps poor people. They accept donation from all
over the world. «Goodness Point» will be located in populated places to accept donations.
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25. Product Portfolio
Self Service-Internet Kiosks
Products
Phone and internet banking kiosks designed according to
Facts
customer’s branch concept
Key Customers
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26. Product Portfolio
Environment Monitoring
Products
Temperature Monitoring Software
Sensor Fluid Sensor Dry Contact Module
Comprehensive sensing, monitoring and management solution
Facts
Flexibility in tailor made projects
Key Customers
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27. Design Portfolio
Internet Kiosks
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28. Design Portfolio
Queueing Kiosks
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29. Design Portfolio
XTM
XTM is the Video Banking solution designed for Kuveyt Turk Bank.
It is used to perform non ATM based transactions
in the branch.
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30. Success Stories
Having a network of more than 500 branches, Finansbank
adopted to change its IT communication infrastructure in
2009.
Within this new organization, the bank decided to shift
from ‘discrete’ to ‘centralized’ software applications.
In order to comply with the new infrastructure, S-Matik
software architecture was redesigned and new reporting
features were added.
After applying severe tests on the new software in 2010,
the bank was convinced that it fulfills all requirements and
decided on procurement.
As of April 2011, S-Matik systems have been installed in
500 branches.
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31. Success Stories
TÜV Turk is Turkey’s sole private vehicle inspection
authority established as a joint venture between German
TÜV & Doğuş Holding.
As of October 2010, motor vehicle inspections are carried
out in a total of 130 branches – all equipped with S-Matik
customer flow management system.
Appointments are fixed via S-Matik. The call center guides
the customers to less crowded branches by monitoring the
customer traffic. The data generated is displayed on
outdoor displays.
S-Matik management software is integrated into TÜV Turk
application software.
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32. Success Stories
Ziraat Bank is Turkey’s biggest bank bank in terms of
branch count (1.400+) and asset size (>110B$)
In March 2008, the bank decided to replace some of
its non-profitable branches by remote video banking
units
Tümsaş designed and manufactured the first product
(VTM: Video Teller Machine) in only 4 months!
As of August 2012,70 VTMs have become
operational.
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33. Success Stories
İş Bankası is Turkey’s 2nd biggest bank in terms of branch
count (1.100+) and asset size (>90B$)
As of March 2008, the bank decided to invest in teller
automation to reduce cash transaction times and
eliminate risks
First 500 Vertera TCR units deployed by December 2009
with integration into core banking.
As of April 2011, 1070 Vertera have been installed in 420
branches
One of the biggest TCR projects in the world
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34. Success Stories
Aktif Bank is a newly established bank who wants to
grow in transportation market.
The bank owns a subsidiary who provides transportation
infrastructure for e-ticketing in Anatolian parts of Turkey.
The bank consulted Tümsaş to design and manufacture
a custom kiosk to sell and top-up contactless city cards.
As of May 2012, 52 kiosks have been operational 7*24
in 7 cities
The cash balance in kiosks are monitored remotely from
the headquarter.
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35. Success Stories
TRT (Turkish Radio TV Administration) is the public
radio-TV broadcasting company.
The company has 8.000 stations to transmit signals
for land broadcasting.
Failure in base stations caused signal losses and
stop in broadcasting; the administration could
become aware of the incident only few days after
occurance.
The extended environment monitoring and
management solution included monitoring and
management of environmental parameters as well as
remote management of telecom devices.
250 sites are being monitored on a 24 hours basis.
Operational losses have been seriously reduced.
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36. Key Customers
7 out of Top 10 banks are our customers
6.000+ systems serve >1.500.000+ customers every day
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37. Tümsaş:
Queueing system
Centralized management of queueing system
Local self service cash payment terminal
Teller automation project
Video banking unit
Card reader integration into a queueing system
We find solutions for undefined needs
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