This document discusses trends in hospitality and technology usage among millennials. It finds that millennials are the largest travel spending demographic and expect seamless, personalized experiences enabled by technology. Survey results show millennials heavily use mobile devices and apps for hotel check-in/out, making reservations, getting WiFi access, and controlling in-room amenities. The top priorities for improved technology usage are mobile check-in/out, connecting devices to in-room displays, booking on-site services, room service, and streaming TV/movies. The document promotes Kiravision as helping hospitality providers design infrastructure and software to meet these emerging expectations.

2. HOSPITALITY - 2018

3. Nico is currently the CEO at
Cape Town Film Studios
Early stage business
development specialist that has
successfully started and
implemented both infrastructure
companies and projects across
Southern Africa. Hannes is
currently the CEO of Lightstruck
Holdings
Project finance, development
and infrastructure professional
with extensive experience in
dealing with stakeholders across
transaction spectrums.
Kray is currently Associate
Director at Eaglestone Capital
Advisory
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NICO DEKKER
Team Leader
HANNES PIETERSE
Business & Solution
Development
ANDREW FISHER
Enterprise resource Planning
&Integration
KRAYVASAN GOVENDER
Financial Modelling &
Project Finance
THE TEAM 02
Technology Architecture, Solution
Design and Design Engineering
with 30 years experience in the
Enterprise Technology and
Business Communications. Louis
is currently the CEO of UC 24/7
LOUIS YSSEL
Technologist &Design
Engineer

4. THE HOSPITALITY LANDSCAPE IS CHANGING!
HOSPITALITY AS WE SEE IT …
• Only 10% of connection between people
• Hotel room experience will be VERY different
• Guests will control their experience from their
smart phones
03
We are your partner in this journey
CONNECTIONS

5. MILLENIALS – YOUR MAIN FUTURE CLIENT
04
Personal
Practical Nice
Enterprising
Hopeful
Demanding
Impatient

6. $3900 annual
travel budget
Biggest group in
US
83 million
Born between
1981 and
2000
Spend $323
billion on
hospitality
Highest
employment
rate
05
2% of
GDP in USA
Tech savvy
MILLENIALS – YOUR MAIN FUTURE CLIENT

7. MILLENIAL FEEDBACK
More than 9000 millenials in 9 countries
Most intensive and representative hospitality study in the last few yesrs, 9799 responses
gave a clear indication of new patterns.
4 emerging patterns
Millenial’s use of mobile devices in hotels and restaurants is more
pervasive than what was thought
Engagement with mobile devices is evident, but many still prefer the
“human touch”
Demands unprecedented array of services and options.
Required integrated technologies, cloud powered and agile. Meet guests
ever changing needs.
06
Redefine the service. Offers choice, speed and
personalisation

8. DEVICE USAGE 07
Germany 93.3%
United Kingdom 92.2%
Brazil 90.6%
United States 89.1%
Mexico 46.9%
UK 46.1%
Australia 40.6%
US 39.8%
France 78.8%
Australia 76.2%
Mexico 75.1%
Germany
73.9%
8.3% Mexico
7.8% United States
8.6% Australia
9.2% United Kingdom
Smart Phone iPad & Tablet Laptop Smart Watch

9. DEVICE APPLICATIONS 08
Mexico 89.9%
Germany 88.8%
Brazil 86.0%
United States 84.2%
Brazil 26.4%
Mexico 24.2%
USA 24.1%
Australia
23.9%
Japan 59.2%
Australia 52.9%
Mexico 50.8%
UK 46.8%
58.0% Mexico
57.8% Germany
59.2% UK
64.9% Australia
Connect to hotel Wi-Fi Check-in Book a room Browse hotel Website

10. USING TECHNOLOGY IN THE FUTURE
In what other ways would you like to use technology in restaurant, bar, coffee shop or stadium?
1
Notify staff when
service is required
Ordering
To leave and read
reviews
Customise or edit
orders
Nutrition and
ingredient
information
8
7
6 5
3
4
2
Wi-Fi improvement
(availability, cost and
speed)
Ordering through a
device or app
Information
regarding menus
and prices
09
Access promotions
and discounts
Reserve a table
10
9
Improvement to
payment systems11

11. USING TECHNOLOGY IN THE FUTURE
In what ways would you like to use technology in hotelsin the future?
1
Use device to
access the room
Order room service
Access external
activities information
Order food and drink
Check in and check
out
8
7
6 5
3
4
2
Wi-Fi improvement
(availability, cost and
speed)
Watch TV/Movies
supplied by hotel
Connect personal
devices to TV and
speakers
10
Reserve hotel room
Control all
entertainment
facilities
10
9
Control temprature
of the hotel room11

12. USING TECHNOLOGY IN THE FUTURE
How could the business you worked for have improved their use of technology?
1
Technology to help
with general
communication
Install new or
updates hardware
an software
Technology to support
promotion through
social media
System for
scheduling rotas /
shifts
Install devices / apps
for ordering
8
7
6 5
3
4
2
Wi-Fi improvement
(availability, cost and
speed)
Technology which
allows guests to give
feedback
Introduction of
general marketing /
CRM
11
Updates to ordering
systems
Introduce an app
10
9
Allow clients to write
reviews through
technology11

13. TOP 10 PRIORITIES
12
3
4
5
6
7
Check in and check out
Connect personal devices to TV /
Speakers
Book external facilities and
activities
Room Service
Watch movies/TV from the
hotel
Wi-Fi
Improvement
Order food and drinks
12
8
9
10
Control entertainment
Access the
room
Book internal facilities and activities

14. SUMMARY
Quantum advancements in
mobile technology makes
technology a facilitator
Technology will define the
way services are delivered
Available services defined
how we use technology
PRESENTPAST FUTURE
13

15. About Us

16. Kiravision is an infrastructure specialist that uses EPC principles to design,
build and operate next generation hospitality infrastructure and related
software/systems with the world’s most experienced providers.
We do this on innovative commercial models

17. OUR TECHNOLOGY
Huawei Nonius Software DSTV Samsung
16
“ Nonius was able to provide us a reliable GuestTechnology
platform for the years to come. After theWi-Fi andTV system
were implemented, the overall guest satisfaction increased
immediately. We are confident that we’ve made the right decision
and look forward to working with the NoniusTechnologies for the
years to come”
Peter Paul Hoeksema, IT Manager
Rotterdam Marriott Hotel