The document outlines a process for diagnosing and resolving network issues, emphasizing symptom analysis and the application of solutions based on collected data. It highlights the importance of utilizing diagnostic tools and maintaining regular monitoring and system updates. Additionally, it underscores the value of documentation and user education in preventing future problems.

1. Diagnosis of Issues
• • Identifying the Problem:
• - Techniques for diagnosing network issues.
• - Data collection (logs, user feedback,
network documentation).
• • Symptom Analysis:
• - Analyzing symptoms to identify root causes.
• - Use of historical data to recognize patterns.

2. Resolution of Issues
• • Implementing Solutions:
• - Applying fixes based on diagnosis.
• - Testing solutions for effectiveness.
• - Documenting the steps taken.
• • Tools and Techniques:
• - Use of diagnostic commands and software
(Ping, Traceroute, Wireshark).
• - Collaboration tools for team

3. Preventive Measures
• • Proactive Monitoring:
• - Real-time and historical data for monitoring.
• - Regular network checks and performance
reviews.
• • Maintenance Practices:
• - Keeping systems updated to prevent
vulnerabilities.
• - Documentation and user education to