Troubleshooting On-Premises SharePoint - VanSPUG 2015

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Trying to figure out why SharePoint isn't working as expected isn't as overwhelming as it looks on the surface. SharePoint is built on top of familiar Microsoft products and technologies and comes with a lot of out of the box tools to help troubleshoot even the most difficult of issues. And when that doesn't work there are some great (free!) third party tools to aid you in your quest to fixing a farm. In this session we'll look at how IT pros and developers can troubleshoot any SharePoint farm without having to resort to exorcisms or Microsoft Support.

DYNAMICOWL.COM
Troubleshooting On Premises
SharePoint
VanSPUG – November 5, 2015

DYNAMICOWL.COM
Jason Warren
SharePoint Server MVP
Infrastructure Architect at Dynamic Owl – jason@dynamicowl.com
Twitter: @jaspnwarren
Blog: jasonwarren.ca
Who Am I
2 | What We’re All About

DYNAMICOWL.COM
Today’s Agenda
01 Audience and Scope
02 Permissions for Troubleshooting
03 Windows and IIS
04 Diagnosing SharePoint
05 Other Tools
3 |

DYNAMICOWL.COM
Target Audience
SharePoint Developers
“SharePoint Administrators”
• Actual job title
• Other IT groups with SharePoint responsibility
• Help Desk
5 | Technical Upgrade Guidance

DYNAMICOWL.COM
Session Scope
Real-world troubleshooting on-premises SharePoint
• Server, Foundation, 2007, 2010, 2013, 2016
“What can I do to figure out why SharePoint isn’t working?”
6 | Technical Upgrade Guidance

DYNAMICOWL.COM
Out of Scope
SharePoint Online
Exam prep
Troubleshooting SQL Server (beyond connectivity)
Troubleshooting customizations/third party tools
SharePoint development
7 | Technical Upgrade Guidance

DYNAMICOWL.COM
The SharePoint Black Box
SharePoint is built on common Microsoft technologies
Windows Server
Internet Information Services (IIS)
.NET
SQL Server
8 | Technical Upgrade Guidance

DYNAMICOWL.COM
Access to Troubleshoot SharePoint
Member of the Administrators
local machine group on all
servers running SharePoint
10 | Technical Upgrade Guidance

DYNAMICOWL.COM
Access to Troubleshoot SharePoint
Member of the SharePoint Farm Administrators Group
11 | Technical Upgrade Guidance

DYNAMICOWL.COM
Access to Troubleshoot SharePoint
SharePoint Shell Admin for running PowerShell
12 | Technical Upgrade Guidance

DYNAMICOWL.COM
Access to Troubleshoot SharePoint
PowerShell to grant a user Shell Admin on all content databases in the farm:
$ContentDatabases = Get-SPContentDatabase
foreach ($db in $ContentDatabases) {
Add-SPShellAdmin -Username EXAMPLEYou -Database $db
}
Note: can only be run against users. Cannot run for AD security groups
13 | Technical Upgrade Guidance

DYNAMICOWL.COM
Access Review
Member of the Administrators local machine group on all servers running
SharePoint
Member of the SharePoint Farm Administrators Group
SharePoint Shell Admin for running PowerShell
14 | Technical Upgrade Guidance

DYNAMICOWL.COM
Windows Summary
Reboot!
Task Manager, Process Explorer, Resource Monitor: quick insight
Performance Monitor: monitoring long-term
Baseline makes trending easier – every quarter or so
PAL: performance reports
Event Logs: Errors!
16 | Technical Upgrade Guidance

DYNAMICOWL.COM
Common HTTP Status Codes
18 | Technical Upgrade Guidance
3xx Redirection
301 Moved Permanently
302 Found
304 Not Modified
2xx Success
200 OK
4xx User Error
400 Bad Request
401 Unauthorized
403 Forbidden
404 Not Found
5xx Server Error
500 Internal Server Error
503 Service Unavailable

DYNAMICOWL.COM
SharePoint Diagnostic logs
Text files with:
• Events (something happened!)
• Traces (narrating what happens)
Increase verbosity to aid troubleshooting
Central Admin and PowerShell controls
Get the CORRELATION ID for best results!
20 | Technical Upgrade Guidance

DYNAMICOWL.COM
ULS PowerShell Reference
New-SPLogFile: stops logging to the current file and creates a new logfile on all servers in
the farm
Set-SPLogLevel: changes the verbosity of logging
• Set-SPLogLevel -EventSeverity Verbose -TraceSeverity VerboseEx
Clear-SPLogLevel: resets verbosity to default
Merge-SPLogFile: consolidates logs from all servers in the farm into a single file
Merge-SPLogFile -Path .Example.log -Correlation <correlation>
• MOST POWERFUL SHAREPOINT TROUBLESHOOTING STEP
21 | Technical Upgrade Guidance

DYNAMICOWL.COM
Tool Reference
PAL http://pal.codeplex.com
ULS Viewer https://www.microsoft.com/en-ca/download/details.aspx?id=44020
Fiddler http://www.telerik.com/fiddler
Sysinternals (Process Explorer, TCP View) https://technet.microsoft.com/en-us/sysinternals
PortQry http://www.microsoft.com/en-ca/download/details.aspx?id=17148
SharePoint Search Query Tool https://sp2013searchtool.codeplex.com
SharePoint Manager https://spm.codeplex.com
22 | Technical Upgrade Guidance

DYNAMICOWL.COM
Wrap-up: Contact Details
Jason Warren
E jason@dynamicowl.com|
T @jaspnwarren
W dynamicowl.com
B jasonwarren.ca
25 | Contact Details

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1. DYNAMICOWL.COM Troubleshooting On Premises SharePoint VanSPUG – November 5, 2015

2. DYNAMICOWL.COM Jason Warren SharePoint Server MVP Infrastructure Architect at Dynamic Owl – jason@dynamicowl.com Twitter: @jaspnwarren Blog: jasonwarren.ca Who Am I 2 | What We’re All About

3. DYNAMICOWL.COM Today’s Agenda 01 Audience and Scope 02 Permissions for Troubleshooting 03 Windows and IIS 04 Diagnosing SharePoint 05 Other Tools 3 |

4. Audience and Scope

5. DYNAMICOWL.COM Target Audience SharePoint Developers “SharePoint Administrators” • Actual job title • Other IT groups with SharePoint responsibility • Help Desk 5 | Technical Upgrade Guidance

6. DYNAMICOWL.COM Session Scope Real-world troubleshooting on-premises SharePoint • Server, Foundation, 2007, 2010, 2013, 2016 “What can I do to figure out why SharePoint isn’t working?” 6 | Technical Upgrade Guidance

7. DYNAMICOWL.COM Out of Scope SharePoint Online Exam prep Troubleshooting SQL Server (beyond connectivity) Troubleshooting customizations/third party tools SharePoint development 7 | Technical Upgrade Guidance

8. DYNAMICOWL.COM The SharePoint Black Box SharePoint is built on common Microsoft technologies Windows Server Internet Information Services (IIS) .NET SQL Server 8 | Technical Upgrade Guidance

9. Permissions for Troubleshooting

10. DYNAMICOWL.COM Access to Troubleshoot SharePoint Member of the Administrators local machine group on all servers running SharePoint 10 | Technical Upgrade Guidance

11. DYNAMICOWL.COM Access to Troubleshoot SharePoint Member of the SharePoint Farm Administrators Group 11 | Technical Upgrade Guidance

12. DYNAMICOWL.COM Access to Troubleshoot SharePoint SharePoint Shell Admin for running PowerShell 12 | Technical Upgrade Guidance

13. DYNAMICOWL.COM Access to Troubleshoot SharePoint PowerShell to grant a user Shell Admin on all content databases in the farm: $ContentDatabases = Get-SPContentDatabase foreach ($db in $ContentDatabases) { Add-SPShellAdmin -Username EXAMPLEYou -Database $db } Note: can only be run against users. Cannot run for AD security groups 13 | Technical Upgrade Guidance

14. DYNAMICOWL.COM Access Review Member of the Administrators local machine group on all servers running SharePoint Member of the SharePoint Farm Administrators Group SharePoint Shell Admin for running PowerShell 14 | Technical Upgrade Guidance

15. Windows and IIS (Live Demo)

16. DYNAMICOWL.COM Windows Summary Reboot! Task Manager, Process Explorer, Resource Monitor: quick insight Performance Monitor: monitoring long-term Baseline makes trending easier – every quarter or so PAL: performance reports Event Logs: Errors! 16 | Technical Upgrade Guidance

17. Windows and IIS (Live Demo)

18. DYNAMICOWL.COM Common HTTP Status Codes 18 | Technical Upgrade Guidance 3xx Redirection 301 Moved Permanently 302 Found 304 Not Modified 2xx Success 200 OK 4xx User Error 400 Bad Request 401 Unauthorized 403 Forbidden 404 Not Found 5xx Server Error 500 Internal Server Error 503 Service Unavailable

19. Diagnosing SharePoint (Live Demo)

20. DYNAMICOWL.COM SharePoint Diagnostic logs Text files with: • Events (something happened!) • Traces (narrating what happens) Increase verbosity to aid troubleshooting Central Admin and PowerShell controls Get the CORRELATION ID for best results! 20 | Technical Upgrade Guidance

21. DYNAMICOWL.COM ULS PowerShell Reference New-SPLogFile: stops logging to the current file and creates a new logfile on all servers in the farm Set-SPLogLevel: changes the verbosity of logging • Set-SPLogLevel -EventSeverity Verbose -TraceSeverity VerboseEx Clear-SPLogLevel: resets verbosity to default Merge-SPLogFile: consolidates logs from all servers in the farm into a single file Merge-SPLogFile -Path .Example.log -Correlation <correlation> • MOST POWERFUL SHAREPOINT TROUBLESHOOTING STEP 21 | Technical Upgrade Guidance

22. DYNAMICOWL.COM Tool Reference PAL http://pal.codeplex.com ULS Viewer https://www.microsoft.com/en-ca/download/details.aspx?id=44020 Fiddler http://www.telerik.com/fiddler Sysinternals (Process Explorer, TCP View) https://technet.microsoft.com/en-us/sysinternals PortQry http://www.microsoft.com/en-ca/download/details.aspx?id=17148 SharePoint Search Query Tool https://sp2013searchtool.codeplex.com SharePoint Manager https://spm.codeplex.com 22 | Technical Upgrade Guidance

23. Questions and Answers PICK OUR BRAINS

24. Let’s Keep In Touch CONTACT DETAILS

25. DYNAMICOWL.COM Wrap-up: Contact Details Jason Warren E jason@dynamicowl.com| T @jaspnwarren W dynamicowl.com B jasonwarren.ca 25 | Contact Details

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