This document provides a critical information summary for Trikon's Business S Wireless 200 plan. Key details include:
- It is a 24 month plan with a minimum monthly fee of $85 that includes 200GB of mobile data and a managed modem router.
- The plan has coverage on the Optus 4G network in major cities, but speeds may vary depending on location and network congestion.
- Additional charges apply for calls, SMS, MMS and international roaming. Data speeds are reduced to 256kbps once usage exceeds 200GB.
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Helen Kelly, Head of the EU Competition and Regulatory Group and Simon Shinkwin, Solicitor in the EU Competition and Regulatory Group co-author the Ireland chapter of Getting the Deal Through: Telecoms and Media 2018.
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1. ICT SOLUTIONS
Critical Information Summary
BUSINESS S WIRELESS 200 This summary does not reflect any discounts or promotions which may
apply from time to time.
TRIKON PTY LTD
ABN 47 12 4822591
1300 880 687 info@trikon.com.au www.trikon.com.au
SERVICE DESCRIPTION
Your plan is for a Business Data Mobility Sim Service.
Trikon is an authorised reseller of Buroserv mobile and signing
for this service will give you access parts of the Optus mobile
network, a mobile service number and lets you access the and
4G mobile network.
INFORMATION ABOUT PRICING
S WIRELESS 200
Minimum Monthly Fee $85
First Month Minimum Fee
Payable 2 $2,040
Minimum Fixed Term (Months) 24
Standard Inclusions
Refer to Exclusions 1
200 GB Mobile Data
Managed Modem
Router (included)
Minimum Termination Fee3
$2,040
AVAILABILITY
You can choose Trikon Business mobile data service if your
business is serviceable for a Business Mobile Service, you are
operating a business with a valid ABN or ACN. Service for new
activations only. No plan changes/swaps are permissible.
COVERAGE
You can access 4G coverage if you have a 4G device and are in
a 4G coverage area. Trikon resells Buroserv mobile using the
Optus mobile wholesale network. Typical coverage for services
is only available in some of the Perth, Adelaide, Melbourne,
Sydney, Canberra and Brisbane metro areas. You are responsi-
ble to test your coverage or check your de-vice compatibility
by viewing the coverage map or contacting your device manu-
facturer. Speeds are variable on the Optus 4G Mobile Network
and will depend on several factors including congestion, loca-
tion, local conditions, hardware, software and general internet
traffic.
EXCLUSIONS + ADDITIONAL CHARGES (CALL, SMS,
MMS) 1
These are charged in addition to the Minimum Monthly Fee
and Standard inclusions.
For example:
Calls, SMS, MMS, (any international usage)
Premium Numbers (1900, etc)
Directory Assistance (1234, 12455 etc)
International Roaming
Data Sharing, Data Pooling
Voice or MessageBankTM
Video and Video MessageBankTM
Additional Non-Standard Rates and Additional Information
available www.trikon.com.au.
DEVICE REPAYMENT OPTION(S) (DRO) 4
This Plan Is Not Eligible for DRO Option. Your First Month In-
voice Requires You to Purchase the Modem Outright Prior To
Activation of Any Service.
DRO BONUS CREDITS 4
This plan is not eligible for DRO Credits. Any hardware fees are
payable upfront prior to activation or on your first invoice.
ADDITIONAL FEES & CHARGES 2
Charges may be payable upfront subject to any agreement
made or offer available from time to time. All charges are pay-
able by the Due Date as specified on your invoice. On Month
to Month agreements all charges are payable upfront prior to
delivery.
CHARGE CHANGES
If one of our suppliers raises its prices in the future, this may
result in the cost of your service increasing. We will make
every attempt to notify you about this change. You agree we
reserve the right to charge you any reasonable increase with-
out notice, payable under the existing agreement.
MONTHLY DATA ALLOWANCE
Your unused monthly data expires at the end of each billing
cycles. If you exceed your monthly data allowance, we will au-
tomatically add 10 GB to your service at a charge to you of
$15. A maximum of five (5), 10 GB data may be added to a ser-
vice at the price of $15 per 10 GB. Once exceeded the 5 top
ups you will be charged $15 per 1 GB in excess. Plan speeds
will reduce to 256Kbps once the data usage exceeds the incre-
mental 50GB over and above the allowance.
1 GB (Gigabyte) = 1,024 MB (Megabytes)
FAIR USE POLICY
You must comply with our Fair Use Policy and not use your
services in an unreasonable or fraudulent manner or in a way
that detrimentally interferes with the integrity of the network.
CREDITS/OFFERS
This plan is not eligible for any credits or offers regardless of
purpose at any point within the period of activation till discon-
nection. All liability is disclaimed and limited to the value of
the contract. We do make any representation as to the quality
or reliability of the service and advise you to make adequate
enquiries with technical or legal representatives prior to sign-
ing.
Excess Data First 50 GB (per 10 GB) $15
Excess Data Over 50 GB (per 1 GB) $15
Remote Support (per half hour) $50
Postage and Handling/Set Up Fee $10
Sim Replacement $15
Porting Fee(s)/New Number $10
Modem Router (outright) $250
2. ICT SOLUTIONS
Critical Information Summary
BUSINESS S WIRELESS 200 This summary does not reflect any discounts or promotions which may
apply from time to time.
TRIKON PTY LTD
ABN 47 12 4822591
1300 880 687 info@trikon.com.au www.trikon.com.au
MINIMUM EARLY TERMINATION FEE (ETF) 3
Any discount(s) will be rescinded upon cancellation and the
minimum monthly fee for each Business mobile service multi-
plied by the number of remaining months will be the Early Ter-
mination Fee that applies if you cancel, modify or transfer
away one or multiple services.
Minimum
Monthly Fee
x
The Remaining
Months
+
Additional
Charges
(if Applicable)3
+
Device (DRO)
Fee 4
MODEM & HARDWARE SPECIFICATION
The B525 WiFi modem keeps your devices connected to the in-
ternet at home or in the office.
Access the Optus 4G Plus network on up to 64 WiFi de-
vices and 4 wired devices.
Supports 4G LTE Advanced Category 6
Connect up to 64 WiFi enabled devices at one time
4 Ethernet ports to connect wired devices
Dual band 2.4GHz/5GHz WiFi support (802.11 a/ac/b/g/n)
TDD: 2300 MHz
WHAT'S IN THE BOX?
o B525 4G Plus WiFi modem
o AC power adapter
o 1.5m Ethernet cable
o Quick start guide
OTHER INFORMATION
BILLING
The pricing in this Critical Information Summary is for a full
billing cycle but your first bill may include pro-rata, additional
fees 2
charges for part of the month if you started or changed
your plan part way through a fixed billing.
Contact us at 1300 TRIKON (874 566) for further information.
BILLING OPTIONS
Trikon’s standard method of for bill delivery is email. Paper
billing is available as an option for a monthly fee of $5.95.
You have automatically opted into standardised billing, to opt
out or customise billing preference refer to the Terms of your
Agreement.
MANAGE YOUR SERVICE ONLINE
To access your invoice, call & data usage or modify your details
visit www.myaccount/trikon.com. To keep updated with any
changes or requests including order statuses be sure to ac-
tively visit your account or contact 1300 TRIKON (874 566).
MANAGE YOUR SERVICE
You are required to monitor your own data usage. In order to
calculate usage information and estimations refer to addi-
tional information 5
.
PAYMENT METHOD
Payment by Direct Debit from an Australian bank will not incur
an additional surcharge. Additional Charges and Non-Direct
Debit Payment Surcharge apply for alternate payment meth-
ods. Direct Debit Terms
WE’RE HERE TO HELP
If you have concerns about and have not been able to resolve;
1. Billing and Accounts
2. Technical Support Service
3. Connection and Provisioning
4. Complaints or Disputes
Contact us on crt@trikon.com.au and refer to Our Complaints
and Compliments Policy.
FURTHER ASSISTANCE
After you have contacted us, and we can’t reasonably resolve
your complaint you may seek additional mediation, or you can
contact the TIO by phone on 1800 062 058.
FULL TERMS
This is a summary only full terms are available for all products
and services, www.trikon.com.au/terms.
ADDITIONAL INFORMATION 5
Click the following Links for additional information about mo-
bile data services or contact sales@trikon.com.au
Mobile Data Network Check
Mobile Data Usage Guide
Mobile Usage and Estimation Guide
Mobile Network Performance - Consumer Guide
Additional Support
Trikon Privacy Policy
Add Additional Contacts
Trikon Financial Hardship Policy
Contact Us
All information is correct upon publishing of this document
WE DO NOT WARRANT THE ACCURACY OF ANY LINK OR INFORMATION WHICH
HAS NOT BEEN CREATED OR IS NOT OF THE ORIGINAL CREATION OF TRIKON.
ANY INFORMATION LINKED FROM THIS DOCUMENT IS THE PROPERTY OF THE
CREATOR AND MAY BE SUBJECT TO CHANGE OR INACCURACIES. YOU ARE RE-
SPONSIBLE TO REFER TO THEIR TERMS AND ASSESS THE INFORMATION AS IT
PERTAINS TO YOU AND YOUR CIRCUMSTANCES. TRIKON DISCLAIMS ANY LIA-
BILITY (HOWEVER STATED) TO ANY INFORMATION NOT PUBLISHED IN ITS EN-
TIRETY WITHIN THIS DOCUMENT.