Which trends are shaping the Real Estate sector today and how will they impact your business tomorrow? Topics: - Customer centricity - New technologies (AR/VR, Blockchain, BIM,...) - New business models - New sales management

1. © 2018 - Ziggu SARL - All Rights Reserved 1
Customer Experience
for
Real Estate
Vincent Van Impe - CPO
vincent@ziggu.io
www.ziggu.io
Trends Webinar

2. 2
REAL ESTATE
TRENDS

3. 3
1.Introduction Ziggu
2.Customers of tomorrow
3.Trends in RE
1.Gamification, AR/VR
2.Everyone is a designer
3.Robots/AI
4.Tailored pricing models
5.New business models
6.IoT
7.Sales management
8.Blockchain
9.BIM
10.Geolocation
4.Conclusion

4. 4
Customer Follow-Up
for Real Estate
Turn your homebuyers into brand ambassadors

5. 5
Customer Portal
Documents & Information Messages
News & Updates Wow-moments

6. 6

7. 7
Project Database
Complete History
Document Management
Simple Sharing
Smart Automation

8. 8 Source: nexxworks - To CEO or not to CEO?

9. 9

10. 10

11. 11

12. 12

13. 13

14. 14

15. 15

16. 16

17. 17source: http://stevenvanbelleghem.com

18. 18
1. DIGITAL IS HERE TO STAY
2. EXTREME -INDIVIDUAL- CUSTOMER NEEDS
3. SPEED OF CHANGE IS INCREASING
THREE MAJOR EVOLUTIONS
THAT SHAPE SOCIETY:

19. 19 source: http://stevenvanbelleghem.com

20. 20
MAJOR TRENDS IN REAL ESTATE

21. 21
1. GAMIFICATION
AR/VR

22. 22

23. 23

24. 24

25. 25

26. 26
THE WARNING SLIDE

27. 27
Slow Adoption Rate of Consumers
-
Cost Issues
-
ROI Issues
VR/AR

28. 28
2. EVERYONE IS A DESIGNER

29. 29

30. 30

31. 31

32. 32

33. 33

34. 34 source: Nanopixel

35. 35
3. ROBOTS / AI

36. 36

37. 37

38. 38

39. 39
THE WARNING SLIDE

40. 40
AI/ROBOTICS/IOT
Legal Framework
-
Slow Adoption Rate
-
Cost Issues

41. 41
4. TAILORED PRICING MODELS

42. 42

43. 43

44. 44

45. 45

46. 46

47. 47
5. NEW BUSINESS MODELS

48. 48
Space as a service

49. 49

50. 50

51. 51
6. IoT

52. 52

53. 53

54. 54
The Edge - Amsterdam
28,000 Sensors installed

55. 55
7. SALES MANAGEMENT

56. 56

57. 57

58. 58

59. 59
Welcome back,
In-house Sales
Team

60. 60
8. BLOCKCHAIN

61. 61

62. 62

63. 63

64. 64

65. 65
THE WARNING SLIDE

66. 66
Legal Framework
-
Slow Adoption Rate
BLOCKCHAIN

67. 67
9. BIM

68. 68

69. 69

70. 70
10. GEOLOCATION

71. 71

72. 72
CONCLUSION

73. 73

74. © 2018 - Ziggu SARL - All Rights Reserved 74
Customer Experience
for
Real Estate
Vincent Van Impe - CPO
vincent@ziggu.io
www.ziggu.io
Trends Webinar