The document describes various existing services provided by Kent County Council and Medway Council to help residents with common issues like reporting problems, finding local events, volunteering opportunities, and accessing services. It also discusses some proposed online services like a platform for skill sharing, running groups that help isolated residents, and tools for finding council tax costs and providing local feedback. The document serves to provide context around existing support and potential gaps that new digital services could address.

1. Transformed By You

3. Reporting Problems

4. Once you have selected which fault you would like to report you are sent to a fault enquiry form where you must fill in your name, contact details, the category and type of fault, and the location of the fault.

5. Currently you can report numerous faults on the KCC website, including street lighting, potholes, flytipping and traffic signals.

7. Finding out what is going on in your local area

9. Medway Council have their own website dedicated to events happening within the local area called ‘Medway What’s On’. Festivals and events at the Brook Theatre or Central Theatre are organised into separate tabs at the top of the page. The website has a search function and event ‘highlights’ and ‘latest news’ are featured on the front page.

11. ‘ Project MATCH’ led by CVS Medway and All Saints Community Project aimed to provide community learning to hard-to-reach communities within the Medway area. 180 people within these communities benefited from the vocational courses and qualifications provided, 33 people attained a qualification in Language, Literacy and Numeracy, and 7 individuals progressed into work. The project finished in March 2009.

12. Helping people skill share in their local community

13. Kent Volunteers are currently running a campaign where they are encouraging people with specialist skills, such as marketing and finance, to volunteer to share those skills with voluntary groups and organisations.

14. Medway Voice is bringing the people in the community and voluntary sector together to form a cohesive body which can represent the views of the people who live and work for the good of others in Medway. It provides an opportunity to develop networks throughout the sector and gives people a chance to be more effective.

15. Future Online Services

16. Enabled by Design is a community of people passionate about well designed everyday products. By sharing their loves, hates and ideas, Enabled by Design-ers challenge the one-size-fits-all approach to assistive equipment through the use of clever modern design.

17. The Good Gym pairs runners with isolated less-mobile people in their area. Runners jog to their house, deliver something nice, have a brief chat and are on their way again. It helps people get fit by providing a good reason to go for a run and it helps the person being visited by providing them with some friendly human contact and a newspaper or piece of fruit.

19. Have YOUR say

20. On the Kent County Council website you can currently have your say through commenting on the Paul Carter’s blog, Leader of the Council. You can also join the Kent and Medway’s Citizen Panel, join a local board, make a Freedom of Information request or see which consultations are currently open for public opinion.

21. Finding Your Nearest