Horace is the CIO of Abracadabra Inc. and is worried that his team is spending too much time on small, tactical, short-term technology projects for different business units. The CFO, Tobin, asked Horace to review data security and compliance risks related to these projects. Horace discovered that many projects were done by an independent contractor named Keith, who used Excel macros and Access databases but provided no documentation. With Keith unavailable, there is no support for fixes or changes, posing security and compliance issues.
Horace is the CIO of Abracadabra Inc. and is worried that his team is spending too much time on small, tactical, short-term technology projects for different business units. The CFO, Tobin, asked Horace to review data security and compliance risks related to these projects. Horace discovered that many projects were done by an independent contractor named Keith, who used Excel macros and Access databases but provided no documentation. With Keith unavailable, there is no support for fixes or changes, posing security and compliance issues.
The article discusses the debate around whether open source or commercial ITIL solutions are better. While open source solutions offer potential cost savings, the quality and support available can vary greatly depending on the solution and developer community. Commercial solutions provide reputable vendor support but at a higher cost. The best choice depends on factors like the maturity of the company's ITIL processes, the criticality of the applications being managed, and the ability to maintain the open source solution over time.
The article discusses the debate around whether open source or commercial ITIL solutions are better. While open source solutions offer potential cost savings, the quality and support available can vary greatly depending on the solution and developer community. Commercial solutions provide reputable vendor support but at a higher cost. The best choice depends on factors like the maturity of the company's ITIL processes, the criticality of the applications being managed, and the ability to maintain the open source solution over time.