TQM

2. Senier management
CEO’s commitment

3.  Leadership
 Lack of involvement by senior management
 Involvement
 Time
 Communication
 Training

4.  TQM awareness
 Interest
 Desire
 Action

5.  Read selected articles
 Read selected Books
 Attend seminars
 Attend conferences

6. Plan
Time
Quality Council
Involvement of middle managers and first-line
supervisors
Support of Union Leaders