The document discusses TurningCloud, a platform for managing Turning Technologies solutions. It provides an overview of the TurningCloud platform and its benefits, including FERPA compliance, a hybrid solution for devices and software, and campus organizational structure. It also outlines the platform architecture, security measures, implementation process for transitioning to TurningCloud, available training resources, and customer support options.

1. BENEFITS ARCHITECTURE IMPLEMENTATION

2. TURNINGCLOUD PLATFORM
Overview of Product

3. STUDENT POLLING SOLUTIONS INSTRUCTOR POLLING SOFTWARE
TURNINGCLOUD MANAGEMENT
TURNINGCLOUD
A seamless engagement and data collection platform.

4. PLATFORM VISION
TURNINGCLOUD ORG: As an organization, I would like a TurningCloud account, so that we can
manage the adoption of Turning Technologies for all users.
CONTENT: As an instructor, I want my content in TurningCloud and the ability
use content across Turning Technologies applications so that my
content is not restricted to one single application.
DELIVERY: As an instructor, I want a simple and reliable TurningCloud interface
in that allows me to deliver content leveraging my desktop applications.
DATA: As a user, I want my solutions to reliably collect participant data and store
data in my TurningCloud Account for reporting and analysis.
ECOMMERCE: As a user, I want to easily purchase Turning Technologies
solutions within my TurningCloud account for quick and easy
purchasing capabilities.

5. TURNINGCLOUD BENEFITS
• FERPA compliance with secure login and AES encryption of student data
• A truly hybrid solution that bundles devices and ResponseWare together
for use in the same environment via a TurningCloud Account
• Campus Organizational Structure that allows a central coordinator or
administrator to manage users, usage and shared licenses
• Continuous cloud-based enhancements and deployment driven by
customer input
• The same easy-to-use and reliable TurningPoint software available for
PC and Mac. Software features a native PowerPoint® integration, on-the-
fly polling over top of any application, as well as integrated self-paced
mode for tests, quizzes and course evaluations.
• TurningCloud provides access to the newest features implemented into
TurningPoint and ResponseWare applications

6. “We are committed to the needs
of our customers. Our
development efforts are based
on your input.

7. TURNINGCLOUD ENHANCEMENTS
LATEST WINTER RELEASE FEATURES
• A Simplified Account Creation
• Account Dashboard Indicators
• Online Store Access via Account
• Enhanced Org Admin Tools
• TurningCloud Desktop Features
• Improved Participant List Updating
• Remembers ResponseWare login for
student apps
PROPOSED SPRING RELEASE FEATURES
• Org Enhancements
• Org Licensing
• Cloud Session Storage (Beta)
• Participant List Sync
• EVC Content Delivery
• Direct Integrations (BB, Canvas, D2L)
• Instructor Emailing Tools

8. QT FEATURES
• Full QWERTY keypad
• Large display and improved menu system
• Additional space to allow development of firmware features
• Additional test storage space
• OTA updates optimized and improved
• 512 character support for presentation mode
PROPOSED FUTURE FEATURES
• 512 character support for self-paced mode
• Improved keypad look and feel
• Timestamp logging for button presses and events
• Equation mode
ResponseCards: RF, RF LCD, NXT & QT
Receivers: Legacy & Long Range Receivers
TURNINGCLOUD HARDWARE COMPATIBILITY

9. LMS INTEGRATIONS
TurningPoint Cloud supports integrations with Blackboard,
Moodle, Sakai, D2L and Canvas.
LTI is used for student registration from Blackboard and
Canvas to Turning Account.
LMS ID is always leveraged for the association of the
student in order to push results back to LMS. This ID
cannot be changed in our system.
Instructors can pull rosters from the LMS, poll sessions in
our software and then export grades directly to the LMS
grade book as individual grade items.

10. PLATFORM ARCHITECTURE
Design, Hosting & Security

11. PLATFORM ARCHITECTURE & SECURITY
HOSTING
Hosting: AWS EC2 US Data Centers
Network Security: HTTPS SSL Protocol
Service Security: AWS IAM
Scaling: AWS ASG Elastic Load
Balancing
Reliability: Multiple AWS Availability
Zones
Stress Testing: Continuous and scaled
SECURITY
FERPA Compliant: AACRAO Audit
Data Encryption: AES 128
IT Security Practices: ISO Certificate
PII: FN, LN, Email, Student ID
Turning Technologies has a team ready
to complete all campus required
security documentation. Preferred 2
week lead time for completion.

12. TURNINGCLOUD SYSTEM ARCHITECTURE

13. Follows local authentication and security protocols
Member of InCommon
Passwords are not stored on TT servers
Available for CAS and Shibbeloth
SINGLE SIGN ON

14. TurningCloud
Operating Systems Supported:
• Microsoft Windows 7, 8 or 10 (32-
or 64-bit)
• Mac OS X v10.9, 10.10 and 10.11
TURNINGCLOUD PLATFORM COMPATIBILITY
ResponseWare Android App
Operating Systems Supported:
• OS 4.1 or higher
TurningPoint Cloud Desktop
• Both PC and Mac Office 2016 will be
compatible
• Embedded Chromium browser
ResponseWare iOS App
Operating Systems Supported:
• iOS 7.0 or higher
• iOS 9 currently working, but requires
further testing. Official support
made with December release

15. IMPLEMENTATION
Transitioning to the TurningCloud Platform

16. EIGHT STEPS TO TRANSITIONING TO THE CLOUD
1. Campus sign off on Campus Clicker Bundle
2. Campus sign off on Bookstore/eCommerce Pricing
3. Campus Complete Organization Form
4. Campus Complete SaaS Agreement (Docusign)
5. Turning Technologies [TT] Set up SSO (optional)
6. Campus Implement LMS Integration LTI Link (optional)
7. Turning Technologies Complete Campus Security Documentation
8. Campus sign off on Customized Implementation Plan

17. Student device bundled with a Turning Account that includes virtual clicker app
ResponseWare - all tied to the student’s Turning ID.
Regardless of instructor preference for clicker device or mobile app, student
receives BOTH for one low price. Discounts available for multi-year licenses.
Bundles available through campus bookstores, Turning Technologies’ online
store or both locations – based on individual university preference.
TURNINGCLOUD STUDENT BUNDLES

18. Student Account
o Preferred Registration Method: From LMS, click the LTI Link
o Turning Technologies Bulk Upload
o Direct Link Student Account Registration
Instructor Account
o Turning Technologies Bulk Upload
o Direct Link Instructor Account Registration
Organization Account
o Turning Technologies will create an organization account after the
completion of our Organization Information Form
o Assign an organization admin(s)
o If requesting SSO, provide SSO URL and all campus domains
(initially supporting CAS and Shib)
CREATING TURNINGCLOUD ACCOUNTS

19. Training Resources
• TurningPoint Cloud Instructor Led Training:
http://www.turningtechnologies.com/support/turningpoint-cloud/online-classes
•
• TurningPoint Cloud On-Demand Tutorials:
http://www.turningtechnologies.com/support/turningpoint-cloud/tutorials
•
• TurningPoint Cloud Complete User Guides:
• PC: http://help.turningtechnologies.com/TurningPointCloud/PC/
• Mac: http://help.turningtechnologies.com/TurningPointCloud/Mac/
•
•
• Student Registration Documents:
• D2L: http://www.turningtechnologies.com/pdf/content/D2L-TPC-Participants.pdf
• BB- http://www.turningtechnologies.com/pdf/content/BB-TPC-Participants.pdf
• Canvas: http://www.turningtechnologies.com/pdf/content/Canvas-TPC-Participants.pdf
• Moodle:
http://www.turningtechnologies.com/pdf/content/Moodle-TPC-Participants.pdf
• Sakai: http://www.turningtechnologies.com/pdf/content/Sakai-TPC-Participants.pdf

20. CUSTOMER SUPPORT
AVERAGE SUPPORT TIME
97% first call resolution
50 seconds – average hold time
7 minutes – average call length
2.75 hours – average e-mail
response time
SUPPORT OPTIONS
 Support Hours M-F 8am-9pm EST
 Phone: 330.746.3015
 Toll-Free: 866.746.3015
 support@turningtechnologies.com
 ZenDesk
 Knowledge Base
 User Guides
 Feedback Forms
 Satisfaction Surveys
 Annual NPS Survey
 User Conferences
 Onsite Training
 WebEx Training
 Online Training
 Project Plan
https://www.turningtechnologies.com/technical-support