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TOURISM STRATEGY
   of TURKEY - 2023
TOURISM STRATEGY
   of TURKEY - 2023
MINISTRY OF CULTURE & TOURISM
                  ANKARA, 2007
ÒTourism Strategy of Turkey - 2023 and Activity Plan for Tourism Strategy of Turkey 2007-2013Ó dated
28/02/2007 and numbered 2007/4, has been approved by the High (supreme) Planning Commission, and
has been put in to fence after its publication in 'Official Journal' dated 02/03/2007 and numbered 26450.

For its use in publications and references with proper citation of the source of information, permission
of the T.R. Ministry of Culture and Tourism is not required. This publication is available at the full tekst
of the publication is available at www.kulturturizm.gov.tr in full content upon request and can be acquired
from the Ministry of Culture and Tourism,

T.R. Ministry of Culture and Tourism
The General Directorate of Investment and Establishments
Ismet Inonu Boulevard No: 5 06100 Emek - Ankara
Tel: +90.312. 212 83 00 Fax: +90.312. 212 83 97

www.kulturturizm.gov.tr

Publication Number: T.R. Ministry of Culture and Tourism Publications -3090
ISBN 978-975-17-3281-1
TOURISM STRATEGY
   of TURKEY - 2023
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




       Towards a happier Turkey at the 100th anniversary
              of the foundation of our republicÉ
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



                                         INDEX
                                                                      I
INDEX                                                             I
ABBREVIATIONS                                                 IV
1. INTRODUCTION - Executive Summary                           1
2. TURKISH TOURISM TOWARD NEW HORIZONS
  2.1.   Vision                                                   4
  2.2.   Actions to Realise the Vision                            5


3. STRATEGIES FOR STRENGTHENING THE TOURISM INDUSTRY
  3.1    Planning                                                 6
             ¥ Strategy                                           6
             ¥ Objectives for the year 2023                       7
             ¥ Towards the objectives                             8


  3.2    Investment                                               9
             ¥ Strategy                                           9
             ¥ Objectives for the year 2023                       9
             ¥ Towards the objectives                         10


  3.3    Organization                                         11
             ¥ Strategy                                       11
             ¥ Objectives for the year 2023                   11
             ¥ Towards the objectives                         11
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



       3.4   Domestic Travel                                       15
II
                 ¥ Strategy                                        15
                 ¥ Objectives for the year 2023                    15
                 ¥ Towards the objectives                          16


       3.5   Research and Development                              17
                 ¥ Strategy                                        17
                 ¥ Objectives for the year 2023                    18
                 ¥ Towards the objectives                          18


       3.6   Transportation and Infrastructure Strategy            19
                 ¥ Strategy                                        19
                 ¥ Objectives for the year 2023                    20
                 ¥ Towards the objectives                          21


       3.7   Marketing and Promotion Strategy                      23
                 ¥ Strategy                                        23
                 ¥ Objectives for the year 2023                    24
                 ¥ Towards the objectives                          26


       3.8   Education Strategy                                    27
                 ¥ Strategy                                        27
                 ¥ Objectives for the year 2023                    28
                 ¥ Towards the objectives                          28
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



  3.9    Strategy of Service Quality                                30
             ¥ Strategy                                             30   III

             ¥ Objectives for the year 2023                         32
             ¥ Towards the objectives                               33


  3.10   Strategy of City Branding                                  34
             ¥ Strategy                                             34
             ¥ Objectives for the year 2023                         35
             ¥ Towards the objectives                               35


  3.11   Strategy of Tourism Diversification                        36
             ¥ Strategy                                             36
             ¥ Objectives for the year 2023                         36
             ¥ Towards the objectives                               39


  3.12   Regions to Host Rehabilitation Efforts for Tourism Areas   44
             ¥ Strategy                                             44
             ¥ Objectives for the year 2023                         44
             ¥ Towards the objectives                               45


  3.13   Tourisim Development Zones                                 45
             ¥ Strategy                                             45
             ¥ Objectives for the year 2023                         45
             ¥ Towards the objectives                               46
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



       3.14   Tourism Development Corridors                        51
Ýv                ¥ Strategy                                       51
                  ¥ Objectives for the year 2023                   51
                  ¥ Towards the objectives                         51


       3.15   Tourism Cities                                       55
                  ¥ Strategy                                       55
                  ¥ Objectives for the year 2023                   55
                  ¥ Towards the objectives                         55


       3.16   Ecotourism Zones                                     56
                  ¥ Strategy                                       56
                  ¥ Objectives for the year 2023                   56
                  ¥ Towards the objectives                         57


     4. IMPLEMENTATION OF TURKEY TOURISM STRATEGY
       4.1    Corporate Structuring and Governance                 58
       4.2    Action Planning                                      60
       4.3    Monitoring and Evaluation                            61



     CONCEPTUAL ACTION PLAN                                        62
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




1. INTRODUCTION                                           tourism, winter sports, mountain climbing and layout
                                                                                                                     1
                                                          tourism, adventure trips, plateau tourism and
(EXECUTIVE SUMMARY)                                       ecotourism, conference and expo tourism, cruise
Tourism Strategy of Turkey - 2023 is an effort that       ship and yacht tourism, golf tourism and etc.
aims at providing extensions to management and            However, it is yet hard to say that this potential is
implementation of strategic planning efforts and          used in a rational manner. Therefore, the Tourism
boosting the cooperation between public and private       Strategy of Turkey - 2023 and the Action Plan for
sectors of tourism with reference to the principle of     2013 collectively target wiser use of natural, cultural,
ÒgovernanceÓ. Tourism Strategy of Turkey - 2023 and       historical and geographical assets that this Country
Action Plan prepared with a participative planning        has, with a balanced perspective addressing both
perspective have the primary objective of guiding         conservation and utilization needs spontaneously
the tourism and travel industry at production             and in an equitable sense and hence leveraging the
management and implementation phases, by putting          share of our country from tourism business, by
forth a roadmap for the sector. This approach which       evolving these possible alternatives.
formed the basis for efforts within the scope of
                                                          Handling the aforesaid sources of tourism so as to
Tourism Strategy of Turkey - 2023 allows for improving
                                                          form tourism corridors, cities and ecotourism areas
itself not on an individual landplot but regional basis
                                                          alongside the development axes rather than planning
within a guiding rather than imperative and dynamic
                                                          them on a plot scale is considered a more appropriate
rather than static framework.
                                                          approach to promote these assets and determining
The Tourism Strategy of Turkey - 2023 study is in line    the criteria applicable to their utilization. By doing
with the objectives of the 9th Development Scheme         so, the attractiveness of regions with tourism
(covering the period between 2007 and 2013). The          potential shall further be enhanced with alternative
Scheme has this statement that says, "A Tourism           types of tourism.
Industry Master Plan shall be drafted down to ensure
                                                          With this study, those investors planning to
sustainable and healthy development of the tourism
                                                          accomplish tourism related projects along the
sector". The efforts covered herein are pursued to
                                                          tourism development axes the evolvement of which
achieve this objective.
                                                          is anticipated at the onset, should find the
Our country has several unique opportunities for          opportunity to actualize their investments in these
different types of tourism compiled under the             areas, by using of coastal tourism or other alternative
category of alternative tourism, which include, in        tourism types. In the mean time, they will be entitled
addition to coastal tourism, health and thermal           to a number of government incentives granted in
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



    terms of planning, land allocation and with respect     back-shore and adjacent areas,
2
    to tourism projects.
                                                            ¥ Deficient Infrastructure and environmental
    Forthwith the realization of the objectives envisaged   problems.
    by the Tourism Strategy of Turkey - 2023, more
                                                            In an effort to convert this adverse structure into a
    appealing and stronger alternative destinations and
                                                            positive, favourable one, an integrated policy and
    routes shall be established, thanks to integrated
                                                            strategy and application based approaches are being
    rather than individual assessment of various sites
                                                            set within the scope of Tourism Strategy of Turkey
    and settlements that pose significance for health,
                                                            - 2023.
    thermal and plateau tourism, winter and mountain
    sports and for their cultural heritage, distributed     The study embodies planning and development
    throughout our country. Establishment of a sound        efforts built on a 'land development pattern'
    tourism route and regional destination will help        perspective that encourages private sector
    achievement of setting relatively weaker settlements    investments on a regional scale in areas with high
    within such regions on a self strengthening course,     tourism potential at coastal banks, to eventually end
    along with their own cultural assets, handicrafts,      up in "Tourism Cities". This way, it shall be possible
    catering and temporary accommodation facilities.        to plan not only the coastal lines but also the
                                                            backshore areas and even settlements neighbouring
    The tourism and travel industry shall be organized
                                                            them as a single and comprehensive whole and thus
    from a single and common viewpoint on a per
                                                            to improve tourism diversity and optimize and
    destination basis, throughout the promotion and
                                                            transform existing settlements. These policies are
    marketing phases, by which way, it shall be possible
                                                            of vast significance for tourism and travel industry
    to assess and then balance various regional
                                                            to maintain a sustainable course of development.
    investment, promotional and marketing
    opportunities, as a whole.                              The study for the Tourism Strategy of Turkey - 2023
                                                            proposes a variety of long term strategies in the
    Developments towards mass tourism activities and
                                                            realms of planning, investment, organization,
    particularist approaches to tourism planning in
                                                            domestic tourism, research and development (R&D),
    Turkey have led to:
                                                            Services, Strengthening Transportation and
    ¥ Mass concentration at the Mediterranean and           Infrastructure, Promotion and Marketing, Education,
    Aegean Coastal areas,                                   Branding at City Level, Diversification of Tourism
                                                            Products, Rehabilitation of Existing Tourism Areas
    ¥ Distorted urban development / house-building in
                                                            and Improvement of Destinations.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



In the planning section, the study highlights the fact    number of propositions on establishments to assume
                                                                                                                     3
that tourism industry needs to be backed by a             full responsibility for research and development
strategy-planning concept, which has the qualities        efforts in the field of tourism at national level during
for flexibility, transparency, accountability,            the forthcoming years, with a suggestive notion of
participation throughout the management and               their probable duties.
implementation phases and for sustainable growth.
                                                          In the Quality of Services section, highlight is brought
The section dealing with investments generally
                                                          upon the urgent requirement for raising awareness
addresses such concerns as certification of
                                                          among decision makers in continuous education,
investment and consulting companies in the tourism
                                                          customer satisfaction and Total Quality Management
industry, having prospered in fulfilling a certain set
                                                          concepts in the tourism industry and significance of
of standards on quality of services or the need for
                                                          standardizing and certifying professional
annual incentive systems specific for the region and
                                                          qualifications.
the type of tourism activity, after suggesting that
VAT discounts will accelerate investments in this         The section dealing with Strengthening
industrial discipline.                                    Transportation and Infrastructure indicates that a
                                                          developing infrastructure along with diversified
The organization part anticipates the establishment
                                                          modes and means of transportation should be
of councils at national, regional, city and destination
                                                          considered as a sine qua non for the development
levels, to provide and activate a good governance
                                                          and diversification of tourism activities and discusses
practice for the industry. At this context, it stresses
                                                          the significance of attempts toward various practices
the significance of drafting a set of legal and
                                                          that would bring the private sector to the forefront
organizational arrangements which would allow for
                                                          while minimizing costs on the part of the public in
the development and deployment of such service
                                                          these areas of concern.
functions as National Tourism certification, Domestic
Tourism Search and Guidance and Tourism Education         While the promotions and marketing section
Guidance services, as an integral part and within the     highlights significance of promotional campaigns,
organizational structure of the Ministry of Culture       brand communications and image creation, the
and Tourism. As for the Domestic Tourism Strategy,        education part lays impetus on the active role that
this section focuses primarily on compilation of          Ministry of Culture and Tourism would have to play
statistical data and and on promotional campaigns         for optimization of the quality of formative training
for domestic travel, in a general perspective.            classes and courses rendered at various educational
                                                          institutions and guidance on educational schemes
The section dealing with R&D efforts presents a
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



    and syllabi at higher decision-making levels               motorways, fast train tracks, airports, cruise ship and
4
    addressing both qualitative and quantitative aspects,      yacht marinas and etc, in order to improve the quality
    along with improvement of the existent skills and          of transportation while enhancing the means of
    qualities of industrial actors, through continuous         transportation to new destinations.
    education.
                                                               Predictions propose that 63 million travellers shall
    The part dealing with branding at city level defines       be attracted, yielding a US$ 86 m overall international
    efforts to be pursued for cities that have already         tourism receipt, and about US$ 1350 average revenue
    become a brand in tourism and for cultural tourism,        per international tourist by 2023, when the efforts
    in our country.                                            foreseen under the strategic approaches of Tourism
                                                               Strategy of Turkey - 2023 can be pursued and the
    The section concentrating on diversification of
                                                               infrastructure and accommodation needs are fulfilled
    tourism types sorts out and performs a case-by-case
                                                               prosperously within the regions to be developed.
    analysis of the types of tourism that takes top priority
    on the development schemes in the future (i.e. health
    and thermal tourism, winter sports, golf tourism,
    coastal tourism, ecotourism and plateau tourism,           2. TURKISH TOURISM TOWARD
    conference and expo tourism).                              NEW HORIZONS
    There is a persistent thematic and guiding approach
                                                               2.1. VISION
    in the sections dealing with Tourism Development
    Areas, Tourism Corridors, Tourism Cities and               With the adoption of sustainable tourism
    Ecotourism Zones. This approach mainly aims at
                                                               approach tourism and travel industry will
    routing the public and private sector sources toward
    the top priority tourism development areas. In the         be brought to a leading position for leveraging
    context of these sections, nine tourism development        rates of employment and regional
    areas, seven thematic corridors, ten tourism cities        development and it will be ensured that
    and five ecotourism zones are being proposed. Again,
    these sections discuss on how, where and on which
                                                               Turkey becomes a world brand in tourism
    criteria the alternative tourism types might be            and a major destination in the list of the top
    developed both at national and regional levels.            five countries receiving the highest number
    Suggestions are also being made for a wide range           of tourist and highest tourism revenues by
    of alternative modes of transportation, including          2023.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



2.2. ACTIONS TO REALISE THE VISION                      ¥   To make both domestic and international
                                                                                                                     5
                                                        promotions and marketing efforts effective,
¥     To contribute to the objective of sustainable
development by eliminating the interregional            ¥      To ensure integration of various types of tourism
differences in levels of development                    specific to region or locality, thus establish tourism
                                                        cities with focus on alternative tourism (health,
¥     To help increase the competitiveness of the
                                                        thermal, golf, winter sports, nature trips and etc.),
tourism sector through creation of re-gional tourism
                                                        capable of offering an ample variety of tourism
brands rather than relying upon cheaper products
                                                        facilities, along with such utilities as health, education
¥     To reconsider and plan the existing tourism       and etc.,
sites within a sustainability perspective and thus
                                                        ¥     To create tourism products based on tourist
create high quality, viable environments,
                                                        profile,
¥    To support the social and economic objectives
                                                        ¥    To use tourism as an effective tool for fostering
of central government with tourism development,
                                                        social and economic development of backward
¥    To support tourism development with                regions and disadvantaged groups,
sustainable environmental policies,
                                                        ¥    To alleviate the burden on public by
¥    To strengthen international cooperation,           encouraging active involvement of private sector
¥    To harmonize sectoral development policies         enterprises in tourism infrastructure and
and targets with those of national development          transportation projects,
schemes,                                                ¥    To ensure that appropriate governance
¥    To closely trace global trends and demands         mechanisms are used, in which central and local
and build up plans and conduct practices accordingly,   government and civil actors can collaborate and
                                                        cooperate in decision-making processes concerning
¥   To develop tourism with in a multi-functional       tourism,
approach, by focusing on destinations,
                                                        ¥    To ensure coordination between central and
¥    To extend the season throughout the year by        local governments and integral treatment of
diversifying tourism products,                          managerial organization and means of financing,
¥    To promote tourism and raise awareness in          within an integral planning approach when drafting
public, private companies and NGOs especially on        down plans on tourism,
ecotourism, plateau and agricultural tourism,           ¥    To enhance labour quality with instructional
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



    courses on Tourism and to enforce the effective         regions and axes that are promising from the angle
6
    operation of a sector specific certification system,    of tourism activities and of investment feasibility
                                                            should be determined in culturally attractive areas.
    ¥     Helping      infrastructure related and
    environmental problems occurring at locations where     Tourism shall be used as a sound planning and
    tourism activities get denser be solved with joint      implementation tool for efforts dedicated to
    efforts and contribution of local governments and       elimination of regional inequalities, alleviation of
    private sector enterprises,                             poverty and development of employment
                                                            opportunities, also during the coming years. At this
    ¥    To provide full support for extraordinary
                                                            end, assurance shall be provided for coherence across
    accommodation facilities brought into tourists'
                                                            investments to be made by various entities.
    service, by conserving the regional architectural
    assets.                                                 To ensure development of tourism activities both at
                                                            national and regional levels is an objective that is
                                                            attainable only when top priority regions and areas
    3. STRATEGIES FOR                                       are determined according to not only the sector
                                                            specific plans worked out by the Ministry of Culture
    STRENGTHENING THE TOURISM
                                                            and Tourism but also the macro policies evolved
    INDUSTRY                                                and institutionalised in national development
    3.1 PLANNING                                            schemes prepared by the State Planning Organization
                                                            and the required sets of infrastructure projects
    STRATEGY                                                appertaining to these areas are included in the
                                                            investment schedules of relevant entities and
    "To exhibit a planning approach that
                                                            organizations.
    supports economic growth, is physically
                                                            The novel planning approach for Tourism Centres
    applicable and socially oriented and fairly             and Cultural and Tourism Conservation and
    reflects the principle of sustainable tourism."         Development Areas mainly adopts a flexible and
    In order for a region to be proclaimed as a Culture     strategic planning concept, which is built upon
    and Tourism Conservation and Development Region         actions rather than strict land use decisions and
    and as a tourism center, a tourism development          targets an integrated and dynamic structure. In these
    scenario should be worked out in the first place and    areas, the project sites are further divided into
    then the target groups should be defined accordingly,   subzones, so that planning takes place and the
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



investors are expected to set up individual projects      development areas in any given locality, while in the
                                                                                                                   7
of their own. Cultural and Tourism Conservation and       mean time a systematic structuring is assured
Development Zoning is not simply a border lining          through solution proposals for tenancy, infrastructure
process, but is meant to involve such other procedural    and environmental concerns.
flows as planning and segmentation of land within
                                                          Planning of tourism industry, especially tourism
the so set boundaries, true to a predefined set of
                                                          oriented physical planning should be supported by
targets and requirements.
                                                          all available organizational models, alternative means
OBJECTIVES FOR THE YEAR 2023                              of funding and a sound legal framework. In this
                                                          context, an effective policy should:
- The current lack of a physical planning practice will
be overcome by means of various regulatory                1. reroute all tourism investments toward reducing
arrangements to set out and implement coordination.       the imbalances of welfare and development
                                                          imbalances throughout the country and treat them
- An integrated approach shall be adopted and
                                                          with an approach that safeguards, conserves and
maintained for planning efforts in areas with high
                                                          improves the natural, historical, cultural and social
local tourism potential, instead of a problem-focused
                                                          environment,
conception of planning.
                                                          2. broaden the base of participation in social,
- The fragmented and plot based planning practice
                                                          cultural and artistic events and propagate the notion
shall be discontinued and tourism cities with
                                                          of development,
remarkable global competitive power should be
established.                                              3. reveal and expose, primarily with scientific
                                                          studies, the cultural and artistic values and heritage
- Technical personnel support will be provided for
                                                          and create a community awareness on these assets,
entities and organizations bearing the authority to
approve plans at local level and thus the development     4. relating the tourism industry's development with
of tourism shall be directed.                             market facts in order to help a healthy structuring
                                                          and increased productivity,
- Provisions shall be made for establishment of
participative mechanisms such as Local Agenda No.         5. Respond to both the rehabilitation needs of the
21, with the local council's becoming functional in       investment environment and the ever changing global
a given neighborhood. Promising areas where               trends and contemporary demands,
organized tourism activities can easily be developed      6. Conserve and use natural resources in the most
shall be of preference when selecting tourism             economically and ecologically sustainable way,
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



    7. realize such organization and funding models         12. envisage development of tourism settlements
8
    that do not pose any financial burden on public and     that possess environment and organizational
    widen comprehensively organized and integrated          structuring at an acceptable level of quality,
    projects at regional and local levels,
                                                            13. present a fully total quality criteria compliant
    8. make use of tourism sources in a sense of            service in the fields of environment, transportation,
    conservation and balanced development, avoiding         accommodation, culture, history and arts, prevent
    to exceed their carrying capacities,                    irregular urban development and sprawl and restore
                                                            readily deformed city and urban spots, and
    9. develop an "area management" model that
    accounts for an understanding of tourism, which         14. finally solve infrastructure and environmental
    focuses on historical, cultural and artistic assets,    problems arising in regions where tourism
    namely assets- based tourism or destination based       movements get denser in close cooperation with
    tourism development instead of a hotel or other         local governments and contributions of infrastructure
    mass accommodation facility based one, by virtue        users.
    of both current and future regulatory arrangements
                                                            TOWARDS THE OBJECTIVES
    and that responds fully to the demands and
    expectations of the local public and that enlivens,     Planning with focus on Destination
    protects and produces multiple activities and assets,
                                                            Studies which concern development of tourism
    also making positive contributions to employment,
                                                            facilities in specialized tourism areas will be
    10. avoid causing any adverse affects on nature,        conducted. In the planning of tourism development
    culture and social structure, make sound                areas, by local governments it shall be essential to
    contributions to economic growth with foreign           consult with Companies engaged with developing
    exchange receipt and employment dimensions,             and directing investments in the tourism industry,
    organize the demand, create the grounds needed for      beholding valid and legitimate licenses issued by
    further development of tourism industry and produce     the Ministry of Culture and Tourism, for specialised
    integrated, self-implementing projects,                 opinions, insofar as the most effective use of the
    11. not place the burden of social and technical        already limited tourism sources is intended. At this
    infrastructure projects on public, but provide the      context, the impetus will have to be laid upon
    sufficient grounds on which the funding needs of        arranging a provision that licensing of such
    the same can be supplied jointly by users and           companies are to be handled by the Ministry of
    beneficiaries, on a shared basis,                       Culture and Tourism, by making relevant
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



amendments in the contexts of the Tourism              3.2. INVESTMENT                                           9
Encouragement Law and the Law governing the
Establishment and Duties of the Ministry of Culture    STRATEGY
and Tourism. Thus, sureties shall safely be placed     To boost tourism investments by designing
for improvement of the quality of services at short
and medium terms at the project development phase.
                                                       incentive schemes that would make tourism
                                                       investment projects economically feasible
Strategic Planning
                                                       and viable.
A flexible and strategic planning approach shall be
developed and adopted, that equally addresses          Tourism areas are among the most common areas
organizational modeling, funding alternatives and      of investment that receive support and a wide variety
legal grounds, avoids placing the burden of social     of incentives globally.
and technical infrastructure works completely on the   Therefore, certain measures shall be taken with
public but, rather distributing it among users and     respect to tourism development and certain
beneficiaries, provides means for the establishment    incentives shall be granted for the industry.
of well organized high quality tourism campuses and
                                                       In order to recapture the investment rates of 1990s,
conserves and uses natural resources in the
                                                       incentives will be granted, that would render tourism
ecologically and economically best productive way,
                                                       investment projects more feasible. Yet the terms
with a perspective of diversity.
                                                       and conditions, regional characteristics and
Physical plans shall consist of a written report and   enforcement durations are to be set out on analytical
a main schematics on which the basic development       studies, annually.
routes are earmarked. These plans shall be used for
generation of strategic decisions relating not only
                                                       OBJECTIVES FOR THE YEAR 2023
to land use but also to all other aspects including    - Certain incentives will be offered to the industry in
physical environment, employment, social services,     general, with a view to retrieve sector's contributions
organization etc.                                      to the national economy,
                                                       - Efforts shall be commenced for obtaining support
                                                       within the framework of IPA Program (IPA - Instrument
                                                       for Pre accession Assistance) of the European
                                                       Communities, in the tourism sector.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



     - Adjustments shall be made in the taxation regime          - The investor shall be provided with more design
10
     so as to allow access to this support by not only           opportunities, based on the tourism cities approach
     tourism accommodation facilities but also travel            aiming at strategic planning, in time of land
     agencies which confronts the very definition of Small       allocations.
     and Medium Scale Enterprises.
                                                                 - Long term loaning facilities with low interest
     - Means shall be provided to ensure investment by           reimbursement capabilities shall be provided to
     foreign direct capital in our country's tourism industry.   tourism operators for replenishing and renovating
                                                                 their tourism complexes.
     - The short term renovation needs of the tourism
     accomodation shall be covered.                              Eliminating the Bureaucratic Barriers
     - Policies specific to promotion and marketing shall        The Investment Support Agency shall be strengtened
     be developed as specific for promotion and                  as a central organization to issue all kinds of
     marketing, concomitant with the granting of                 investment permissions to provide ease for foreign
     incentives on investments in the field of tourism.          investors in possession of title to property and making
     - Investments at regions off the coastal lines shall        investments within our country, as part of the ultimate
     be encouraged through engineering of projects that          objective of attracting foreign direct capital for
     allows for diversification and spreading of tourism         investments.
     activities throughout the entire year and across the        Certification of Companies
     country.
                                                                 Companies willing to pursue activities in the tourism
     - Sectoral grant mechanisms shall be developed at           industry, on such specialty domains as investment
     local level, depending on the level of sophistication       counseling and consulting services to add on quality
     and top priority tourism types (cultural tours, thermal     and progress rates of projects in the field of tourism
     tourism and winter sports).                                 shall be certified by the Ministry of Culture and
     TOWARDS THE OBJECTIVES                                      Tourism.

     Incentives
     - The amounts, terms, regional characteristics and
     enforcement durations of incentives shall be
     determined yearly, through detailed studies.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



3.3. ORGANIZATION                                       OBJECTIVES FOR THE YEAR 2023                               11
STRATEGY                                                The Ministry of Culture an Tourism intends to assume
                                                        a more effective role in attaining diversity in tourism
"To achieve institutionalization through                activities and directing the same to local governments
councils to be established at national,                 and private industries, as the ultimate decision-
                                                        making body in area management, by developing
regional, provincial and local levels within
                                                        and furthering its relations with local administrations.
the context of 'Good Governance', to ensure
                                                        Tourism Encouragement Law and Law governing the
full and active participation of tourism sector         Foundation and Duties of the Ministry of Culture
as well as all related public and private               and Tourism shall be amended so as to reflect the
entities and NGOs in relevant decision-                 principle of governance.
making processes".                                      The resultant organizational structure will embody
                                                        various institutions formed with participation of
The overall success of tourism and travel industry
                                                        representatives from public and private sector entities
depends on the ability to set up and implement an
                                                        and NGOs, which will grab the wheel to steer the
effective management organization. For this reason,
                                                        industry, always assuming full and sole responsibility
an effective organization will be established in both
                                                        against the public and private sector and civil society.
area and institutional management, in the sector.
                                                        Having been formed and set operative on national,
New arrangements are needed in the tourism industry     regional, provincial and local scales, these structures
which will provide dynamism to the sector while at      shall then transform into Councils.
the same time minimizing the vulnerability of the
tourism sector to international crises. Such            TOWARDS THE OBJECTIVES
formations will be structured with close cooperation
                                                        Legal Arrangements for the Establishment of
of public and private sector enterprises and NGOs.
For the purpose, a challenge for institutional          New Institutional Structure
structuring shall be taken, with a view to direct the   The set of revisions required for formation of Tourism
tourism and travel industry. In such institutional      Councils shall also be made in the context of the
structuring, impetus shall be laid upon efforts         Law governing the Foundation and Duties of the
dedicated to coordinate the macrolevel policies of      Ministry of Culture and Tourism.
public and private sector unions, in accordance with
private sector's expectations.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




12   New Role of Ministry of Culture and Tourism             ¥ Finally a National Tourism Databank Unit, to
     in Development of Tourism Industry                      render efforts dedicated to harvesting and retrieving,
                                                             processing and evaluating statistical data, field
     ¥ The Ministry of Culture & Tourism shall pursue        research and findings and measurements about
     efforts as the sole and ultimate body responsible for   tourism and travel industry.
     the planning of areas with tourism potential and
     land segments that it chooses as appropriate areas      Formation of Councils to ensure
     for to host tourism developments.                       Coordination across the Tourism Industry
     ¥ The Ministry of Culture & Tourism shall assume        at National and Regional Levels
     full and ultimate responsibility for setting up and     National Tourism Council :
     implementing legal arrangements, plans, policies
     and projects that would direct the tourism industry     This organisation shall be led and managed by a
     also in the fields of marketing and promotion,          board of executives consisting of 15 to 20 members
     education and R&D.                                      qualified to represent all shareholders in the industry.
                                                             As at the beginning, the Council is anticipated to
     ¥ The Ministry of Culture & Tourism shall set up        receive participation by a delegation of 3
     and implement a National Tourism Certification          representatives of Ministry of Culture & Tourism, 1
     Body, to develop certain standards in the field of      representative of State Planning Organisation, a
     tourism following a careful categorisation and          group of 7 representatives from Tourism industry,
     determine the rules as per which practical              1 representative of labour organisations and
     implementation shall take place for realisation of      2 representatives of Non-Governmental
     enterprises, and                                        Organisations. As and when it deems necessary or
     ¥ A domestic Tourism Research and Steering              desirable, the Council may send invitations to
     Committee, which shall conduct studies on all kinds     persons, entities and organisations that have expert
     of research, analysis and policy-making aspects of      knowledge or engagement in areas not particularly
     domestic travel, and                                    covered by its permanent membership, to join its
                                                             sessions as temporary members to properly include
     ¥ A Tourism Education Steering Committee, which
                                                             their expert views and opinions in relevant
     shall host efforts dedicated to determining the
                                                             discussions. Therefore, the criteria for qualification
     outlines, content and strategies of policies on both
                                                             and election of councilors include, among others,
     formal and informal education in the discipline of
                                                             the following:
     tourism, and
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



¥ Possession of in-depth knowledge and experience        education consistent with the strategy to
                                                                                                                   13
in tourism and travel industry,                          progressively improve human resources and
                                                         coordinate technical assistance and know-how to be
¥ Accommodation of skills for academic and
                                                         supplied to these entities for the purpose,
analytical thinking and ability to competently set
tourism's macro policies, and lastly,                    ¥ Perform research and compile and prepare data
                                                         that will be used by Ministry of Culture & Tourism
¥ Accumulation of appropriate level of knowledge
                                                         as input in the tourism policy making process.
required to harmonize tourism policies with national
policies and programs run by other industrial sectors.   ¥ Perform analyses backed by plainly visible and
                                                         measurable criteria for consistency assessments of
The duties of the National Tourism Council (NTC)
                                                         tourism policies in effect and brief the Ministry of
will mainly consist of the following:
                                                         Culture & Tourism on the resultant findings,
¥ Create a brand on national, regional and local
                                                         ¥ Put up suggestions to guide practical conduct of
scales and coordinate efforts dedicated to marketing
                                                         Ministry in case of a crisis management, for putting
of tourism areas and co-development of industrial
                                                         odds out of the way,
activity, consistent with the peculiar characteristics
of these areas.                                          ¥ Act as an opinion raising, idea forming entity for
                                                         the councilors that also provides technical assistance.
¥ Make all necessary arrangements to ensure that
positive impacts of tourism are also benefited by
the fellow citizens of the country, in line with the     When it deems necessary, the Council will carry out
development of domestic tourism and present              its work through subcommittees that it shall form
knowledge and advise to the Ministry, useful for         up and these committees will be responsible to
development of policies ad hoc for the purpose,          determine programs at local level and to notify the
                                                         Council board of executives of their program
¥ Set out the minimum quality standards applicable
                                                         decisions. These committees may be dissolved on
to accommodation facilities, products and labour in
                                                         successfully delivering the pilot research activities
tourism and travel industry,
                                                         and project related assignments originally entrusted
¥ Render efforts for further diversification and         to them. In an other way of speaking, these
continuous quality improvement of the tourism            committees shall form up as ad hoc workgroups
product                                                  dedicated to a certain work or project.
¥ Support business enterprises with in-service
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




14   Developing Tourism Councils capable of                   private sectors in terms of funding and consultation
     representing all parties in a City, to attain            and assume the role of a body intermediary which
                                                              ensures cooperation between business enterprises.
     tourism development at provincial level
                                                              Basically, the Councils will be expected to fulfill the
     The secretarial tasks that need to be pursued at city
                                                              following duties:
     or local level shall be undertaken by Provincial
     Directorate of Culture and Tourism of the cities.        ¥ Search and find out and then bring together and
                                                              present to the National Tourism Council (NTC) the
     City Tourism Councils:                                   local demands, expectations and needs,

     City Tourism Councils (CTCs) shall be established        ¥ ensure cooperation and coordination among
     and set functional, with the primary duties being to     members,
     present opinions, vocalise demands and make              ¥ Carry out studies and define policies on the
     suggestions to the National Tourism Council, on          maximum use of the tourism potential at city level,
     behalf of all shareholders in the city. In addition to
     their primary duties as aforesaid, the CTCs shall        ¥ Work for assuring education of the organisational
     contribute to sounder, more consistent and               members and thereby improve the quality of labour,
     participative decisions taken by the NTC. The            ¥ Set up and implement effective networks among
     membership of CTCs will comprise of representatives      members,
     of various entities and organisations finding
                                                              ¥ Coordinate or mediate through contacting
     representation in the NTC. Other persons and / or
                                                              relevant entities / organisations a crossplat
     entities / organisations shall well be accepted to
                                                              coordinated provision of the technical assistance
     partake in or become part of these councils, whether
                                                              and know how needed by small enterprises upon
     as new or temporary members, to provide expert
                                                              request of Local Level Councils of Tourism and assure
     opinions and recommendations based on their
                                                              that the local community gets the best out of the
     specialty knowledge and experience on any matter.
                                                              same.
     The key role that CTCS are supposed to play is
                                                              ¥ Support efforts dedicated to creation of a "Turkey
     associated with provision of services, including
                                                              brand" as an integral part of a whole, working in
     advisories to business enterprises. They will receive
                                                              close cooperation with other regional and local
     full support and assistance from both public and
                                                              tourism organisations.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



3.4. DOMESTIC TOURISM                                      Areas of cooperation shall be sought with private
                                                                                                                     15
                                                           sector entities, tourism organisations and NGOs
STRATEGY                                                   along with an increase in the content and frequency
"To provide an alternative tourism products                of promotional efforts concerning domestic market
                                                           and studies made to encourage an increase in
based on acceptable quality and affordable                 number of itineraries, ads and tours of travel agencies
prices to various groups in the society."                  with focus on internal market.
Development of the domestic market is as important         OBJECTIVES FOR THE YEAR 2023
as that of the foreign market for the growth of Turkey's
                                                           Moves for developing and sustaining tourism
tourism industry. The states that literally attract the
                                                           alternatives shall be spread across the country. In
greatest number of travellers from around the globe
                                                           this framework, the accommodation capacities of
appear to have achieved an impressive level of
                                                           destinations included in the development plans shall
development in their local industries engaged with
                                                           be improved and quality of transportation will be
domestic travel business.
                                                           bettered by means of studies targeted to improve
A sound cooperation and coordination is a must             the transportation opportunities among destinations.
among public and private sector, tourism
                                                           Arrangements shall be made for creation of a variety
organizations and NGOs, should an accomplishment
                                                           of alternative tourism products, facilities and
is targeted for the market of domestic travels.
                                                           itineraries with weight laid upon promotion of the
Accordingly, arrangements shall be made and means
                                                           country's assets worthy of visiting to help an increase
provided as and to the extent appropriate to convince
                                                           in the domestic tourism's share in overall tourism
local travellers take vacations, with various events
                                                           movements and receipts.
and campaigns held jointly with a variety of press
and educational institutions, aimed at raising public      As per the projections, 20 million individuals will
awareness on history, nature and culture both on a         benefit from the domestic travel market, in Turkey.
national and local scale. Activities to be pursued at
                                                           Those residents used to neglect the option of
this extent shall not only leverage the share of
                                                           travelling inside Turkey when setting up their
domestic tourism in overall tourism receipts of the
                                                           itineraries will be tried and convinced to pick from
country but also serve significantly for recognition
                                                           among a variety of tourism products that best
and conservation of historical and cultural assets of
                                                           describe their intentions and this way hopefully, they
this country.
                                                           will become inured to travelling at home and
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




16
     after all, this travel routine shall be spread across      Supporting the Domestic Travel Market
     the country.
                                                                Tourism enterprises will be encouraged to allocate
     Efforts requiring full cooperation of public and private   domestic tourist quotas at discounted prices to meet
     sector entities aimed at developing various social         the recreational needs of low and middle income
     tourism projects shall be pursued especially for           groups.
     disadvantaged community groups (i.e. people with
                                                                Travel agencies offering package tours for domestic
     disabilities, impoverished groups, youth, women
                                                                tourism market shall be supported.
     etc.) with the ultimate objective of boosting their
     involvement in domestic travel activities. An Inland       Program alternatives will be evolved that address
     Tourism Research unit shall be founded within the          university youth, high school juniors and middle
     core organisation of Ministry of Culture & Tourism         aged singles, which collectively form up 20 percent
     to conduct all necessary research and make                 of the entire population. As better recognition of the
     assessments concerning the domestic travel market,         country among young people will increase their
     with a view to increase the role and effectiveness of      attitude toward favouring travel and vacation habits
     public sector in managing and directing domestic           more than usual, joint workgroups and programs
     tourism.                                                   shall be put in action with the sector, for persuading
                                                                them to turn towards youth tourism, in growing lots.
     Diversification and countrywide spreading of
     domestic travel will present another focus to lay          Monitoring the Domestic Travel Market
     attention, especially with the highlight of cultural
                                                                A Domestic Tourism Unit shall be formed within the
     tourism, alongside with efforts dedicated to creation
                                                                Ministry of Culture & Tourism, with the contributions
     of city brands.
                                                                of which, statistical information on inland travel
     TOWARD THE OBJECTIVES                                      behaviour will be collected and compiled. This statis-
                                                                tical information will encompass basic indicators
     Promotion of Domestic Travel                               that measure different aspects of domes-tic tourism
     A variety of plans and programs shall be drafted for       demand such as Number and Variation of Inland
     the promotion of domestic travel and innovative            Travellers, Number of Overnight Stays by Turkish
     tools shall be employed in related efforts.                residents by purpose of travel, Types of
                                                                Accommodation used in time of domestic travels,
                                                                Economic Value of Expenditures made by Turkish
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



residents for and duration of Domestic Travels and        shall all be encouraged in tourism industry. At this
                                                                                                                   17
Change in Domestic Travel Activities by seasonal          point, mechanisms ensuring cooperation shall be
term or Differentiations in Domestic Travel Activities    established with participation of public and private
of People according to various parameters (age,           sector, NGOs and universities. A National Tourism
gender, level of education, economic wealth etc.).        Database shall be set up and implemented within
                                                          the Ministry of Culture & Tourism for the purpose of
Alternative Tourism
                                                          providing information to business enterprises for
Research will be conducted on products of alternative     research and development and arrangements made
tourism in the domestic travel market, followed by        for making the resultant database available for use
studies with focus on capacity increase at regional       by all members over the internet. Forthwith upon
and local levels and next step will be promotion and      obtaining such information, the enterprises will be
marketing of these assets.                                able to achieve innovations by either evaluating
                                                          them inhouse or making use of advise fed from
Social Tourism
                                                          outside. In order for enterprises to make social and
A variety of social tourism projects shall be developed   economic contributions to national development
and launched to allow disadvantaged groups to take        head to head with the ever changing and developing
up vacations more easily.                                 demand for tourism, a comprehensive assessment
                                                          of each and every innovation brought to fore by
                                                          business enterprises shall be made by a cadre of
3.5. RESEARCH AND DEVELOPMENT                             experts based on impartial, unbiased criteria and
                                                          subsequently, outstanding performances will be
STRATEGY
                                                          commemorated with a set of National Tourism Prizes
To ensure top prioritisation of R&D efforts               for each destination of concern. Innovations and
                                                          social benefits supplied to the sector in general will
in tourism industry among public and private              also be taken into consideration, beside the potential
sector and tourism organisations.                         for economic yields, when determining the winners
In tourism the term of "Research" is perceived within     of such prizes. Arrangements shall be properly be
the context of competition, cooperation and search        made for making the Prize invaluable among
for new products, in tourism. Studies on product          enterprises as a sign of unique accomplishment
deployment across the enterprise, enhancing staff         above and beyond competition.
qualities, search for cooperation and innovation
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




18   OBJECTIVES FOR THE YEAR 2023                            pertain to products, procedures, markets of coverage,
                                                             organisational structures and changes in skills and
     Research process                                        competencies of workers employed are still far from
     This will ensure:                                       being understood well by a plenitude of business
                                                             enterprises.
     ¥ Working out of the big picture for the sector and
     determination of models and trends on both national     The tourism industry will be driven towards a
     and international scale,                                sustainable development part in a competitive,
                                                             innovative and inquisitive manner in an international
     ¥ Accertaining of tourism activity determinants
                                                             sense. Accordingly, for the purpose of achieving
     and constraints and drafting of policies,
                                                             regional development, targets have been set toward
     ¥ Studies for determining the amounts and ways          performance of studies dedicated to leveraging
     for augmenting social and economical gains obtained     demand in local market by enhancing the
     from tourism activities and on what can possibly be     competitiveness and diversity of regional appeals
     done for elimination of negative aspects,               and providing know-how and specialised advise to
     ¥ Conduct of studies on systems that respects the       small and medium sized enterprises.
     environment capable of providing maximum output         While the power and responsibility of setting the
     making use of minimum energy and natural resources      medium and long term tourism strategies and
     and consuming minimal fuel for deployment in            policies will remain with the public authorities,
     enterprise management, and                              councils which will be formed and operate within
     ¥ Transpiration of new ideas and innovations with       the context of good governance will help industrial
     regard to products, people, practices and operations.   organisations and NGOs assume partial responsibility
                                                             for contributing to planning, implementation and
     Development Process                                     renewal efforts to be rendered for a sustainable
     For the part of enterprises operating in tourism        development.
     business, development refers to the de-ployment of      TOWARDS THE OBJECTIVE
     a new cost effective activity in a given enterprise,
     use of a novel combination of factors or new products   Branding: In order to place tourism development
     revealing themselves in different forms in different    on a sustainable course, efforts shall be pursued for:
     products. Innovation processes of enterprises that
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



¥ Creating an Image of Turkey which shall be a clear     ¥ State Planning Organisation
                                                                                                                19
communication to be used uniformly in local and
                                                         ¥ Ministry of Culture and Tourism
international markets,
                                                         ¥ National Tourism Council (NTC),
¥ Creating a Regional and Local Image of Tourism
by demonstrating a collective attitude in marketing      ¥ City Tourism Councils (CTCs),
activities and pushing regional values to the upfront,   ¥ National Tourism Certification Service (NTCS)
with a view to ensure branding and credibility of
                                                         ¥ Domestic Tourism (DT) Surveys Unit
each destination.
                                                         ¥ Tourism Education Steering Unit
Sustainable R&D: Research and statistical studies
held both centrally and at enterprise level shall be     ¥ National Tourism Databank Unit (NTDU), and
monitored and assessed on an ongoing basis in local      ¥ Universities
public and private sector entities, with the objective
of being continuous optimisation and improvement.        All the above units and functions the establishment
                                                         of which are in design will provide assistance on
The statistical data available on tourism industry       such technical matters as determination and creation
shall be reorganized in such a manner to support         of tourism capacities and supplying continuous flow
new developments and research studies aligned to         of information to businesses at each region, thanks
global standards.                                        to which, convenience of investments in various
Statistical data shall be made accessible to             market segments will be assured.
researchers and businesses. Cooperation and
coordination shall be managed between public and
private sectors, for enhancing the cooperative           3.6. TRANSPORTATION AND
environment.                                             INFRASTRUCTURE STRATEGY
Businesses shall be provided with necessary data
                                                         STRATEGY
needed to keep themselves moving in line with the
national strategy.
                                                         "To eliminate transportation and
R&D Management: The following entities shall             infrastructure problems of densely populated
serve for R&D in the tourism industry, throughout
                                                         and fastest growing tourism centersÓ
the implementation phase of Tourism Strategy of
Turkey - 2023:
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




20
     Efforts shall be pursued for completion of the            OBJECTIVES FOR THE YEAR 2023
     Mediterranean - Aegean Tourism Infrastructure
     Coastal Management Project already being                  The Ministry of Culture & Tourism places special
     implemented by Ministry of Culture & Tourism in           emphasis on completion of Mediterranean - Aegean
     order to bring solutions to infrastructure problems       Tourism Infrastructure Coastal Management Project
     of the Mediterranean and Aegean coasts where              and it has already made up plans for the realisation
     tourism potential is still at very high levels. At this   of design engineering and construction of a variety
     end, assuring user contribution to funding of the         of utilities such as potable water, sewerage, waste
     project, which is anticipated to be implemented           water treatment and discharge, solid waste collection
     through infrastructure unions to be formed up by          and disposal facilities with such installed capacities
     local government and users, institutionalisation and      to suffice the needs of both resident and travelling
     legal arrangements for the purpose, will give a new       populations, by the year 2023, along the 2.000
     impetus to the completion of the project.                 kilometers long coastline extending from the
                                                               provincial borders of Antalya City towards the
     The Ministry of Culture & Tourism shall proceed with      provincial borders of ܍el City.
     efforts toward developing the infrastructure in areas
                                                               One of the most vital characteristics of Tourism
      which have tapped or untapped tourism potential
                                                               Strategy of Turkey - 2023 involves arrangements to
     in close cooperation with local governments.
                                                               be made in relation to the existing transportation
     Transportation is a bridge that connects tourists to      system. Targets have already been set to follow a
     tourism centers which serve as focal poimts of            path of development with augmented assessment
     consumption. This feature makes transportation a          of the tourism potentials posed separately by each
     main product for tourism in-dustry. Improving             of land, sea and maritime transport links, which are
     transportation and making it run healthier are the        deemed as a vital input for the travelling industry
     two concerns that require integration of various          alone.
     modes of transport, for tourism industry.                 In an effort to better introduce and promote the
     Subsequently, focus will be laid upon strengthening       natural, historical and touristic assets of our country,
     the transportation links to enable extending of           plans have already been set to restore and improve
     tourism activities throughout the entire year and         the conditions of various sea courses and railway
     introduction of new types of tourism other than           tracks, that have the potential of becoming a subject
     coastal tourism, while building on the existing level     of tourism. Minimising the public share in investment
     of inland leisure and recreational tourism activities.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



projects aiming at diversification of transport in         grounds be constituted for cooperation with related
                                                                                                                     21
ourcountry poses significance for delivering dynamics      entities and organisations to alleviate infrastructure
to this industrial sector. Therefore, various investment   related problems in prospective tourism destinations,
projects are waiting at stake for brand new designand      in existing inland destinations which will be converted
construction or improvement of the existing qualities      into centers of city and cultural tourism and in areas
of railroads, marinas and cruise ship harbours,            considered suitable for hosting a diversified range
motorways and split highways, all to be funded based       of tourism activities, with guidance, if and when
on either of the following models, whichever helps         required.
minimise public share in investment costs.
                                                           Developing airport access, a frontal issue
¥   Build- Operate - Transfer (BOT)                        of saving time and security
¥   Build - Operate (BO)                                   The long distance between our country and
¥   Design - Build - Finance - Operate (DBFO)              international tourism markets in combination with
                                                           her broad frontiers and geographical strictures (i.e.
¥   Build - Own - Operate (BOO)
                                                           cliffy and rough terrain) makes airborne transport
¥   Build - Lease - Operate - Transfer (BLOT)              the best choice and most convenient solution for
¥   Public - Private Sector Joint Venture,                 tourism development. Therefore air carriers have in
                                                           fact a significant role to play in diversifying tourism
¥   Liquidation                                            activities in our country and spreading them
TOWARD THE OBJECTIVES                                      throughout the year. The recent developments in air
                                                           transportation will undoubtedly have positive impacts
Solving the infrastructure problems in areas               on tourism and travel industry, prolonging the staying
with high tourism potential                                times of travellers. In this sense, as the need is
                                                           obvious, action will be taken for restoring and
The Ministry of Culture & Tourism shall make
                                                           perfecting the current airports in addition to and
arrangements for launching an active study aimed
                                                           supplement of building new ones, with a view to
at compensating the deficits in industry-related
                                                           achieve the greater goal of spreading tourism
infrastructure with a couple of applications such as
                                                           activities countrywide. Encouraging and bringing full
cooperation with local governments, financial support
                                                           functionality to regional air transport operations
etc. in areas with high tourism potential, where
                                                           spontaneously with rendering the readily idled, stall
tourism activities are to be diversified. Within the
                                                           airfields fully operational once again will help
scope of this study, arrangements shall be made and
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




22
     realisation of tourism activities without any trouble,   Increasing the level of safety and
     yet with much more health. The development of            accessibility of highway transport for
     regional airline operations shall for instance help
                                                              Tourism purposes
     long range transportation of passengers within a
     given travel route across Anatolia, without boredom      The highway network of our country is well below
     in travellers or any loss of time due to long hauling    the EU average, both in length and coverage.
     distances. Besides, the travellers taking a tour shall   Especially creating new transportation links while
     have the opportunity to visit more places in             reinforcing the existing ones will mean much for the
     considerably shorter times, which, in turn, will help    tourism industry, as it will give a boost to the safety
     better promotion and publicisation of our country.       and quality of motorways. As a complementary
     With a view to cover up this requirement, flights from   measure in support of Tourism Strategy of Turkey -
     large population centres shall be supported with         2023, the new destinations projected en route the
     secondary and tertiary airports.                         main road connections (i.e. Tourism Development
                                                              Areas, Development Corridors and Main
     Improving the interregional railway links                Development Axes, Tourism Cities, Ecotourism
     in order to enhance the share of railway                 Zones, Brand Cities) will be connected to main
     transport                                                motorway arteries with segmental split highways
                                                              (access roads).
     As a result of the most recent technological
     developments in railway communication, boarding          Developing Sea Tourism
     and travelling on rolling stock has become the safest
                                                              Arrangements will be made for speedy construction
     and most comfortable of all available modal choices.
                                                              and bringing into service of cruise ships to board
     The ever-increasing environmental concern for the
                                                              passengers wishing to travel by the sea, with
     environment suggests that there would be an
                                                              construction and operational start up of ports where
     increased trend toward this particular mode of
                                                              they can anchor and dock safely, in areas with high
     transportation, compared to road transport, during
                                                              tourism potential, in an effort to attract more qualified
     the upcoming years. Building on this perspective,
                                                              travellers, in addition to measures for persuading
     high speed railway tracks with regional links
                                                              them to stay longer in any given destination.
     interconnecting the major tourism areas across the
     country in addition to combining the existing railway    Furthermore Megayacht marina operation is another
     links together shall be constructed and/or developed,    fast growing trend of the recent years, in sea tourism.
     as appropriate.                                          In an effort to conveniently address this demand,
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



plans have been made for rehabilitating the marinas       scientific analyses and studies, to the extent they
                                                                                                                     23
in Istanbul, Antalya and Izmir Cities so as to            are meant to be used for the promotion and market
successfully accommodate Megayacht operations             analysis of a particular tourism area.
and thereby increasing the share of Turkey's tourism
                                                          Work flows to be performed within the scope of
industry in yacht travels. Also, in addition to the
                                                          promotional activities shall clearly be defined and
existing and planned marinas both as built and in
                                                          working methodologies to follow be set so as to
design, over 200 fisher huts shall be overhauled and
                                                          allow harvesting, analysing and interpreting valid
transformed into facilities capable of serving any
                                                          and reliable data supplied by a comprehensive review
particular need of yacht tourism with a covering
                                                          of country markets, market characteristics, the trends
range of not greater than 35 nautical miles, fully and
                                                          and expectations of client groups, their demographic
carefully exploiting their potentials, as a major step
                                                          structure and the statuses of competing states.
taken forth, which should have significant
implications for the industry. Moreover, new marinas      Following a comprehensive analysis and
shall be designed, built and opened up for operation,     interpretation of the resultant findings of studies
with capacities sufficient to support projected visitor   conducted, the strengths and weaknesses,
arrivals to new destinations.                             opportunities, risks and threats will also be identified
                                                          (Post SWOT analysis).
                                                          A sustainable image shall be envisioned not only
3.7. MARKETING AND PROMOTION                              for maintaining the competitive power necessitated
STRATEGY                                                  by the tourism and travel market but also for
                                                          preserving, if not enhancing, the market share and
STRATEGY
                                                          position. Top concern will be the effective use of PR
"To commence with marketing and                           tools.

promotion activities at each destination, in              New promotional strategies will give emphasize more
                                                          on public relations (PR) activities.
addition to the national marketing and
promotion campaigns with the ultimate                     Provisions shall be made to ensure tight cooperation
                                                          between government and private sector entities,
objective of branding on a national, regional             effective and efficient use of new communication
and local scale"                                          technologies and branding and increased credibility.
Promotional efforts shall completely be based upon        Due weight shall be laid upon adapting tourism
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



     operations to contemporary information and               Ministry of Culture and Tourism shall remain as a
24
     communication technologies and multiplying               vital component staying in the core of the
     channels of communication with the clientele.            promotional strategy. Regular testing of the results
                                                              and measurement of the efficiency of the strategy,
     Due regard shall also be paid to ads and promotions
                                                              followed by the conduct of necessary revisions, if
     rather suited to the needs of tertiary age group of
                                                              required seem to be a requisite for effective use of
     beneficiaries, in line with the changes in world
                                                              it by activities to be pursued until 2023.
     population.
                                                              There appears the need for searching and finding
     Promotional efforts shall be customised to a certain
                                                              answers to such questions in mind as how
     number of products to be designated for marketing,
                                                              destinations are perceived by the consumer public
     rather than taking the form of mass promotions.
                                                              and how they envision a particular destination in
     Branding efforts shall be pursued at destinations in     their minds and to what extent do the messages
     line with the ultimate objective of a country brand      given by campaigns coincide with facts. For this
     and arrangements made accordingly in all                 purpose, extreme care and due attention shall be
     introductory stuff for separate inclusion of each and    given to close monitoring of global trends, designing
     every destination of coverage.                           campaigns with particular focus on a certain
     As part of the promoting activities, international       destination and their setting active as separate for
     events and organisations shall closely be traced and     each and every market targeted and stressing the
     actively participated and held in the country, as much   values of the modern world while staying loyal to
     as possible.                                             different, original and national values and putting
                                                              tourism products that are more likely to concern the
     Movie production industry shall be used as a tool
                                                              target groups up to forefront and finally, giving full
     for promotions.
                                                              and unconditional support for such public relations
     OBJECTIVES FOR THE YEAR 2023                             activities as fairs, hospitality services etc., when
                                                              introducing Turkey to the outer world. Campaigns
     The promotional activities shall follow a promotional
                                                              will take more advantage of electronic media to be
     strategy that concentrates on the common wishes
                                                              able to reach their target groups more rapidly and
     and desires of consumers in the market, well
                                                              effectively.
     acknowledging the differences between various
     markets and market segments.
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM



By both design and implementation, any                     ¥ pay special attention to the East Asia-Pacific
                                                                                                                      25
action to be taken by Ministry of Culture                  Region noting remarkable growth in terms of tourism
                                                           activities, represented particularly by India and China,
& Tourism for marketing and promotion
                                                           and
shall:
                                                           ¥ help a boost in terms of market share by staging
¥ stress supremacy of products and total quality,
                                                           special promotional campaigns with territorial
based on destinations,
                                                           coverage, in states of the Middle East, Iran and
¥ ensure branding at national, regional and site           Turkish Republics of Central Asia.
levels,
                                                           Coordination will be assured among entities and
¥ target product specific marketing of our tourism         organisations partaking in the promotion business
industry and an increase in the overall quantities of      and participation of becomingly more community
travellers as well as receipts gained after a successful   groups earning direct or indirect income from tourism
trip,                                                      industry, in the funding of such activities, with a view
¥ assure brand linked communication of the                 to ensure a more dynamic, professional looking and
differences and relative predominance of our               financial sound promotional activity. Furthermore,
destinations compared to other destinations in the         commercial companies and other for profit
Mediterranean Region,                                      organisations forming up the marketing network will
                                                           be encouraged to fortify their strengths by mergers
¥ stress modern values with loyalty to our different,      / joint actions under the existing free market
original and national values,                              conditions.
¥ place products concerning the target groups in           It is on target to reserve 1 percent of the overall
the front,                                                 revenues obtained from tourism activities each year
¥   usage of technological developments,                   for promotional efforts, in order to ensure that
                                                           Turkey's tourism improves its share in the global
¥ facilitate from the reputation of people
                                                           tourism and travel market.
internationally renowned for their deeds of
unmatched, unique value,                                   Additionally, investments shall be made both by
                                                           public and private sector entities on newly developing
¥ draw attention of high income generating traveller
                                                           technologies that has major impacts on tourism
groups upon our country, by way of product
                                                           such as e-promotion, e-marketing and e-commerce.
diversification,
TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM




26
     The efficacy and efficiency of promotions and            Identifying alternative strategies for
     marketing efforts shall be subject to regular reviews.   marketing and promotion activities
     TOWARDS THE OBJECTIVES                                   Four alternative strategies have been identified in
                                                              principle, although there is still an ample variety of
     Determining the components of
                                                              other "marketing and promotion" strategies that
     promotional activities                                   tourism organisations may choose to follow, in
     The following components need to be a part of thus       practice. These are as follows:
     should be integrated to marketing and promotion
                                                              ¥  Single Target Group Based Promotion
     activities, in order of precedence:
                                                              Strategy, which accounts for single predetermined
     1. Funding
                                                              target group,
     2. Identification of Markets
     3. Market Research                                       ¥ Intensified Promotion Strategy (IPS),
                                                              which is aimed at multiple target groups,
     4. Goals
     5. Marketing Subject                                     ¥ Total Promotion Strategy (TPS), which
                                                              covers all segments in a given market, and
     6. Promotional tools to be used
     7. Marketing effectiveness measurements                  ¥ Undifferentiated Promotion Strategy
     Before any promotional activities can be launched,       (UPS), which tends to account for the common
     the following questions need to be answered:             characteristics of multiple segments, acknowledging
                                                              the differences among them.
     a) What shall be promoted? (identification of the
     tourism product(s))                                      Public and Private Sector cooperation
     b) To whom will the promotion be made? (Target           Public and Private Sector cooperation shall tailor
     Group)                                                   the role of a coordinator to the government and an
                                                              enforcer to the private sector, which is supposed to
     c) Where shall the promotion take place? (Market
                                                              open the path for developing different approaches
     Selection)
                                                              to grants and loans to be made available by the
     d) When shall the promotion take place?                  government to the private sector industries in line
                                                              with promotional activities as state's part of financing.
     e) How shall the promotion be conducted?
                                                              In time of developing the exact approaches to apply,
     (Implementation)
                                                              the studies of the councils shall be utilised.
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth
Turkey's 2023 Tourism Strategy for Sustainable Growth

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Turkey's 2023 Tourism Strategy for Sustainable Growth

  • 1. TOURISM STRATEGY of TURKEY - 2023
  • 2. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM ANKARA, 2007
  • 3. ÒTourism Strategy of Turkey - 2023 and Activity Plan for Tourism Strategy of Turkey 2007-2013Ó dated 28/02/2007 and numbered 2007/4, has been approved by the High (supreme) Planning Commission, and has been put in to fence after its publication in 'Official Journal' dated 02/03/2007 and numbered 26450. For its use in publications and references with proper citation of the source of information, permission of the T.R. Ministry of Culture and Tourism is not required. This publication is available at the full tekst of the publication is available at www.kulturturizm.gov.tr in full content upon request and can be acquired from the Ministry of Culture and Tourism, T.R. Ministry of Culture and Tourism The General Directorate of Investment and Establishments Ismet Inonu Boulevard No: 5 06100 Emek - Ankara Tel: +90.312. 212 83 00 Fax: +90.312. 212 83 97 www.kulturturizm.gov.tr Publication Number: T.R. Ministry of Culture and Tourism Publications -3090 ISBN 978-975-17-3281-1
  • 4. TOURISM STRATEGY of TURKEY - 2023
  • 5. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM Towards a happier Turkey at the 100th anniversary of the foundation of our republicÉ
  • 6. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM INDEX I INDEX I ABBREVIATIONS IV 1. INTRODUCTION - Executive Summary 1 2. TURKISH TOURISM TOWARD NEW HORIZONS 2.1. Vision 4 2.2. Actions to Realise the Vision 5 3. STRATEGIES FOR STRENGTHENING THE TOURISM INDUSTRY 3.1 Planning 6 ¥ Strategy 6 ¥ Objectives for the year 2023 7 ¥ Towards the objectives 8 3.2 Investment 9 ¥ Strategy 9 ¥ Objectives for the year 2023 9 ¥ Towards the objectives 10 3.3 Organization 11 ¥ Strategy 11 ¥ Objectives for the year 2023 11 ¥ Towards the objectives 11
  • 7. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 3.4 Domestic Travel 15 II ¥ Strategy 15 ¥ Objectives for the year 2023 15 ¥ Towards the objectives 16 3.5 Research and Development 17 ¥ Strategy 17 ¥ Objectives for the year 2023 18 ¥ Towards the objectives 18 3.6 Transportation and Infrastructure Strategy 19 ¥ Strategy 19 ¥ Objectives for the year 2023 20 ¥ Towards the objectives 21 3.7 Marketing and Promotion Strategy 23 ¥ Strategy 23 ¥ Objectives for the year 2023 24 ¥ Towards the objectives 26 3.8 Education Strategy 27 ¥ Strategy 27 ¥ Objectives for the year 2023 28 ¥ Towards the objectives 28
  • 8. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 3.9 Strategy of Service Quality 30 ¥ Strategy 30 III ¥ Objectives for the year 2023 32 ¥ Towards the objectives 33 3.10 Strategy of City Branding 34 ¥ Strategy 34 ¥ Objectives for the year 2023 35 ¥ Towards the objectives 35 3.11 Strategy of Tourism Diversification 36 ¥ Strategy 36 ¥ Objectives for the year 2023 36 ¥ Towards the objectives 39 3.12 Regions to Host Rehabilitation Efforts for Tourism Areas 44 ¥ Strategy 44 ¥ Objectives for the year 2023 44 ¥ Towards the objectives 45 3.13 Tourisim Development Zones 45 ¥ Strategy 45 ¥ Objectives for the year 2023 45 ¥ Towards the objectives 46
  • 9. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 3.14 Tourism Development Corridors 51 Ýv ¥ Strategy 51 ¥ Objectives for the year 2023 51 ¥ Towards the objectives 51 3.15 Tourism Cities 55 ¥ Strategy 55 ¥ Objectives for the year 2023 55 ¥ Towards the objectives 55 3.16 Ecotourism Zones 56 ¥ Strategy 56 ¥ Objectives for the year 2023 56 ¥ Towards the objectives 57 4. IMPLEMENTATION OF TURKEY TOURISM STRATEGY 4.1 Corporate Structuring and Governance 58 4.2 Action Planning 60 4.3 Monitoring and Evaluation 61 CONCEPTUAL ACTION PLAN 62
  • 10. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 1. INTRODUCTION tourism, winter sports, mountain climbing and layout 1 tourism, adventure trips, plateau tourism and (EXECUTIVE SUMMARY) ecotourism, conference and expo tourism, cruise Tourism Strategy of Turkey - 2023 is an effort that ship and yacht tourism, golf tourism and etc. aims at providing extensions to management and However, it is yet hard to say that this potential is implementation of strategic planning efforts and used in a rational manner. Therefore, the Tourism boosting the cooperation between public and private Strategy of Turkey - 2023 and the Action Plan for sectors of tourism with reference to the principle of 2013 collectively target wiser use of natural, cultural, ÒgovernanceÓ. Tourism Strategy of Turkey - 2023 and historical and geographical assets that this Country Action Plan prepared with a participative planning has, with a balanced perspective addressing both perspective have the primary objective of guiding conservation and utilization needs spontaneously the tourism and travel industry at production and in an equitable sense and hence leveraging the management and implementation phases, by putting share of our country from tourism business, by forth a roadmap for the sector. This approach which evolving these possible alternatives. formed the basis for efforts within the scope of Handling the aforesaid sources of tourism so as to Tourism Strategy of Turkey - 2023 allows for improving form tourism corridors, cities and ecotourism areas itself not on an individual landplot but regional basis alongside the development axes rather than planning within a guiding rather than imperative and dynamic them on a plot scale is considered a more appropriate rather than static framework. approach to promote these assets and determining The Tourism Strategy of Turkey - 2023 study is in line the criteria applicable to their utilization. By doing with the objectives of the 9th Development Scheme so, the attractiveness of regions with tourism (covering the period between 2007 and 2013). The potential shall further be enhanced with alternative Scheme has this statement that says, "A Tourism types of tourism. Industry Master Plan shall be drafted down to ensure With this study, those investors planning to sustainable and healthy development of the tourism accomplish tourism related projects along the sector". The efforts covered herein are pursued to tourism development axes the evolvement of which achieve this objective. is anticipated at the onset, should find the Our country has several unique opportunities for opportunity to actualize their investments in these different types of tourism compiled under the areas, by using of coastal tourism or other alternative category of alternative tourism, which include, in tourism types. In the mean time, they will be entitled addition to coastal tourism, health and thermal to a number of government incentives granted in
  • 11. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM terms of planning, land allocation and with respect back-shore and adjacent areas, 2 to tourism projects. ¥ Deficient Infrastructure and environmental Forthwith the realization of the objectives envisaged problems. by the Tourism Strategy of Turkey - 2023, more In an effort to convert this adverse structure into a appealing and stronger alternative destinations and positive, favourable one, an integrated policy and routes shall be established, thanks to integrated strategy and application based approaches are being rather than individual assessment of various sites set within the scope of Tourism Strategy of Turkey and settlements that pose significance for health, - 2023. thermal and plateau tourism, winter and mountain sports and for their cultural heritage, distributed The study embodies planning and development throughout our country. Establishment of a sound efforts built on a 'land development pattern' tourism route and regional destination will help perspective that encourages private sector achievement of setting relatively weaker settlements investments on a regional scale in areas with high within such regions on a self strengthening course, tourism potential at coastal banks, to eventually end along with their own cultural assets, handicrafts, up in "Tourism Cities". This way, it shall be possible catering and temporary accommodation facilities. to plan not only the coastal lines but also the backshore areas and even settlements neighbouring The tourism and travel industry shall be organized them as a single and comprehensive whole and thus from a single and common viewpoint on a per to improve tourism diversity and optimize and destination basis, throughout the promotion and transform existing settlements. These policies are marketing phases, by which way, it shall be possible of vast significance for tourism and travel industry to assess and then balance various regional to maintain a sustainable course of development. investment, promotional and marketing opportunities, as a whole. The study for the Tourism Strategy of Turkey - 2023 proposes a variety of long term strategies in the Developments towards mass tourism activities and realms of planning, investment, organization, particularist approaches to tourism planning in domestic tourism, research and development (R&D), Turkey have led to: Services, Strengthening Transportation and ¥ Mass concentration at the Mediterranean and Infrastructure, Promotion and Marketing, Education, Aegean Coastal areas, Branding at City Level, Diversification of Tourism Products, Rehabilitation of Existing Tourism Areas ¥ Distorted urban development / house-building in and Improvement of Destinations.
  • 12. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM In the planning section, the study highlights the fact number of propositions on establishments to assume 3 that tourism industry needs to be backed by a full responsibility for research and development strategy-planning concept, which has the qualities efforts in the field of tourism at national level during for flexibility, transparency, accountability, the forthcoming years, with a suggestive notion of participation throughout the management and their probable duties. implementation phases and for sustainable growth. In the Quality of Services section, highlight is brought The section dealing with investments generally upon the urgent requirement for raising awareness addresses such concerns as certification of among decision makers in continuous education, investment and consulting companies in the tourism customer satisfaction and Total Quality Management industry, having prospered in fulfilling a certain set concepts in the tourism industry and significance of of standards on quality of services or the need for standardizing and certifying professional annual incentive systems specific for the region and qualifications. the type of tourism activity, after suggesting that VAT discounts will accelerate investments in this The section dealing with Strengthening industrial discipline. Transportation and Infrastructure indicates that a developing infrastructure along with diversified The organization part anticipates the establishment modes and means of transportation should be of councils at national, regional, city and destination considered as a sine qua non for the development levels, to provide and activate a good governance and diversification of tourism activities and discusses practice for the industry. At this context, it stresses the significance of attempts toward various practices the significance of drafting a set of legal and that would bring the private sector to the forefront organizational arrangements which would allow for while minimizing costs on the part of the public in the development and deployment of such service these areas of concern. functions as National Tourism certification, Domestic Tourism Search and Guidance and Tourism Education While the promotions and marketing section Guidance services, as an integral part and within the highlights significance of promotional campaigns, organizational structure of the Ministry of Culture brand communications and image creation, the and Tourism. As for the Domestic Tourism Strategy, education part lays impetus on the active role that this section focuses primarily on compilation of Ministry of Culture and Tourism would have to play statistical data and and on promotional campaigns for optimization of the quality of formative training for domestic travel, in a general perspective. classes and courses rendered at various educational institutions and guidance on educational schemes The section dealing with R&D efforts presents a
  • 13. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM and syllabi at higher decision-making levels motorways, fast train tracks, airports, cruise ship and 4 addressing both qualitative and quantitative aspects, yacht marinas and etc, in order to improve the quality along with improvement of the existent skills and of transportation while enhancing the means of qualities of industrial actors, through continuous transportation to new destinations. education. Predictions propose that 63 million travellers shall The part dealing with branding at city level defines be attracted, yielding a US$ 86 m overall international efforts to be pursued for cities that have already tourism receipt, and about US$ 1350 average revenue become a brand in tourism and for cultural tourism, per international tourist by 2023, when the efforts in our country. foreseen under the strategic approaches of Tourism Strategy of Turkey - 2023 can be pursued and the The section concentrating on diversification of infrastructure and accommodation needs are fulfilled tourism types sorts out and performs a case-by-case prosperously within the regions to be developed. analysis of the types of tourism that takes top priority on the development schemes in the future (i.e. health and thermal tourism, winter sports, golf tourism, coastal tourism, ecotourism and plateau tourism, 2. TURKISH TOURISM TOWARD conference and expo tourism). NEW HORIZONS There is a persistent thematic and guiding approach 2.1. VISION in the sections dealing with Tourism Development Areas, Tourism Corridors, Tourism Cities and With the adoption of sustainable tourism Ecotourism Zones. This approach mainly aims at approach tourism and travel industry will routing the public and private sector sources toward the top priority tourism development areas. In the be brought to a leading position for leveraging context of these sections, nine tourism development rates of employment and regional areas, seven thematic corridors, ten tourism cities development and it will be ensured that and five ecotourism zones are being proposed. Again, these sections discuss on how, where and on which Turkey becomes a world brand in tourism criteria the alternative tourism types might be and a major destination in the list of the top developed both at national and regional levels. five countries receiving the highest number Suggestions are also being made for a wide range of tourist and highest tourism revenues by of alternative modes of transportation, including 2023.
  • 14. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 2.2. ACTIONS TO REALISE THE VISION ¥ To make both domestic and international 5 promotions and marketing efforts effective, ¥ To contribute to the objective of sustainable development by eliminating the interregional ¥ To ensure integration of various types of tourism differences in levels of development specific to region or locality, thus establish tourism cities with focus on alternative tourism (health, ¥ To help increase the competitiveness of the thermal, golf, winter sports, nature trips and etc.), tourism sector through creation of re-gional tourism capable of offering an ample variety of tourism brands rather than relying upon cheaper products facilities, along with such utilities as health, education ¥ To reconsider and plan the existing tourism and etc., sites within a sustainability perspective and thus ¥ To create tourism products based on tourist create high quality, viable environments, profile, ¥ To support the social and economic objectives ¥ To use tourism as an effective tool for fostering of central government with tourism development, social and economic development of backward ¥ To support tourism development with regions and disadvantaged groups, sustainable environmental policies, ¥ To alleviate the burden on public by ¥ To strengthen international cooperation, encouraging active involvement of private sector ¥ To harmonize sectoral development policies enterprises in tourism infrastructure and and targets with those of national development transportation projects, schemes, ¥ To ensure that appropriate governance ¥ To closely trace global trends and demands mechanisms are used, in which central and local and build up plans and conduct practices accordingly, government and civil actors can collaborate and cooperate in decision-making processes concerning ¥ To develop tourism with in a multi-functional tourism, approach, by focusing on destinations, ¥ To ensure coordination between central and ¥ To extend the season throughout the year by local governments and integral treatment of diversifying tourism products, managerial organization and means of financing, ¥ To promote tourism and raise awareness in within an integral planning approach when drafting public, private companies and NGOs especially on down plans on tourism, ecotourism, plateau and agricultural tourism, ¥ To enhance labour quality with instructional
  • 15. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM courses on Tourism and to enforce the effective regions and axes that are promising from the angle 6 operation of a sector specific certification system, of tourism activities and of investment feasibility should be determined in culturally attractive areas. ¥ Helping infrastructure related and environmental problems occurring at locations where Tourism shall be used as a sound planning and tourism activities get denser be solved with joint implementation tool for efforts dedicated to efforts and contribution of local governments and elimination of regional inequalities, alleviation of private sector enterprises, poverty and development of employment opportunities, also during the coming years. At this ¥ To provide full support for extraordinary end, assurance shall be provided for coherence across accommodation facilities brought into tourists' investments to be made by various entities. service, by conserving the regional architectural assets. To ensure development of tourism activities both at national and regional levels is an objective that is attainable only when top priority regions and areas 3. STRATEGIES FOR are determined according to not only the sector specific plans worked out by the Ministry of Culture STRENGTHENING THE TOURISM and Tourism but also the macro policies evolved INDUSTRY and institutionalised in national development 3.1 PLANNING schemes prepared by the State Planning Organization and the required sets of infrastructure projects STRATEGY appertaining to these areas are included in the investment schedules of relevant entities and "To exhibit a planning approach that organizations. supports economic growth, is physically The novel planning approach for Tourism Centres applicable and socially oriented and fairly and Cultural and Tourism Conservation and reflects the principle of sustainable tourism." Development Areas mainly adopts a flexible and In order for a region to be proclaimed as a Culture strategic planning concept, which is built upon and Tourism Conservation and Development Region actions rather than strict land use decisions and and as a tourism center, a tourism development targets an integrated and dynamic structure. In these scenario should be worked out in the first place and areas, the project sites are further divided into then the target groups should be defined accordingly, subzones, so that planning takes place and the
  • 16. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM investors are expected to set up individual projects development areas in any given locality, while in the 7 of their own. Cultural and Tourism Conservation and mean time a systematic structuring is assured Development Zoning is not simply a border lining through solution proposals for tenancy, infrastructure process, but is meant to involve such other procedural and environmental concerns. flows as planning and segmentation of land within Planning of tourism industry, especially tourism the so set boundaries, true to a predefined set of oriented physical planning should be supported by targets and requirements. all available organizational models, alternative means OBJECTIVES FOR THE YEAR 2023 of funding and a sound legal framework. In this context, an effective policy should: - The current lack of a physical planning practice will be overcome by means of various regulatory 1. reroute all tourism investments toward reducing arrangements to set out and implement coordination. the imbalances of welfare and development imbalances throughout the country and treat them - An integrated approach shall be adopted and with an approach that safeguards, conserves and maintained for planning efforts in areas with high improves the natural, historical, cultural and social local tourism potential, instead of a problem-focused environment, conception of planning. 2. broaden the base of participation in social, - The fragmented and plot based planning practice cultural and artistic events and propagate the notion shall be discontinued and tourism cities with of development, remarkable global competitive power should be established. 3. reveal and expose, primarily with scientific studies, the cultural and artistic values and heritage - Technical personnel support will be provided for and create a community awareness on these assets, entities and organizations bearing the authority to approve plans at local level and thus the development 4. relating the tourism industry's development with of tourism shall be directed. market facts in order to help a healthy structuring and increased productivity, - Provisions shall be made for establishment of participative mechanisms such as Local Agenda No. 5. Respond to both the rehabilitation needs of the 21, with the local council's becoming functional in investment environment and the ever changing global a given neighborhood. Promising areas where trends and contemporary demands, organized tourism activities can easily be developed 6. Conserve and use natural resources in the most shall be of preference when selecting tourism economically and ecologically sustainable way,
  • 17. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 7. realize such organization and funding models 12. envisage development of tourism settlements 8 that do not pose any financial burden on public and that possess environment and organizational widen comprehensively organized and integrated structuring at an acceptable level of quality, projects at regional and local levels, 13. present a fully total quality criteria compliant 8. make use of tourism sources in a sense of service in the fields of environment, transportation, conservation and balanced development, avoiding accommodation, culture, history and arts, prevent to exceed their carrying capacities, irregular urban development and sprawl and restore readily deformed city and urban spots, and 9. develop an "area management" model that accounts for an understanding of tourism, which 14. finally solve infrastructure and environmental focuses on historical, cultural and artistic assets, problems arising in regions where tourism namely assets- based tourism or destination based movements get denser in close cooperation with tourism development instead of a hotel or other local governments and contributions of infrastructure mass accommodation facility based one, by virtue users. of both current and future regulatory arrangements TOWARDS THE OBJECTIVES and that responds fully to the demands and expectations of the local public and that enlivens, Planning with focus on Destination protects and produces multiple activities and assets, Studies which concern development of tourism also making positive contributions to employment, facilities in specialized tourism areas will be 10. avoid causing any adverse affects on nature, conducted. In the planning of tourism development culture and social structure, make sound areas, by local governments it shall be essential to contributions to economic growth with foreign consult with Companies engaged with developing exchange receipt and employment dimensions, and directing investments in the tourism industry, organize the demand, create the grounds needed for beholding valid and legitimate licenses issued by further development of tourism industry and produce the Ministry of Culture and Tourism, for specialised integrated, self-implementing projects, opinions, insofar as the most effective use of the 11. not place the burden of social and technical already limited tourism sources is intended. At this infrastructure projects on public, but provide the context, the impetus will have to be laid upon sufficient grounds on which the funding needs of arranging a provision that licensing of such the same can be supplied jointly by users and companies are to be handled by the Ministry of beneficiaries, on a shared basis, Culture and Tourism, by making relevant
  • 18. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM amendments in the contexts of the Tourism 3.2. INVESTMENT 9 Encouragement Law and the Law governing the Establishment and Duties of the Ministry of Culture STRATEGY and Tourism. Thus, sureties shall safely be placed To boost tourism investments by designing for improvement of the quality of services at short and medium terms at the project development phase. incentive schemes that would make tourism investment projects economically feasible Strategic Planning and viable. A flexible and strategic planning approach shall be developed and adopted, that equally addresses Tourism areas are among the most common areas organizational modeling, funding alternatives and of investment that receive support and a wide variety legal grounds, avoids placing the burden of social of incentives globally. and technical infrastructure works completely on the Therefore, certain measures shall be taken with public but, rather distributing it among users and respect to tourism development and certain beneficiaries, provides means for the establishment incentives shall be granted for the industry. of well organized high quality tourism campuses and In order to recapture the investment rates of 1990s, conserves and uses natural resources in the incentives will be granted, that would render tourism ecologically and economically best productive way, investment projects more feasible. Yet the terms with a perspective of diversity. and conditions, regional characteristics and Physical plans shall consist of a written report and enforcement durations are to be set out on analytical a main schematics on which the basic development studies, annually. routes are earmarked. These plans shall be used for generation of strategic decisions relating not only OBJECTIVES FOR THE YEAR 2023 to land use but also to all other aspects including - Certain incentives will be offered to the industry in physical environment, employment, social services, general, with a view to retrieve sector's contributions organization etc. to the national economy, - Efforts shall be commenced for obtaining support within the framework of IPA Program (IPA - Instrument for Pre accession Assistance) of the European Communities, in the tourism sector.
  • 19. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM - Adjustments shall be made in the taxation regime - The investor shall be provided with more design 10 so as to allow access to this support by not only opportunities, based on the tourism cities approach tourism accommodation facilities but also travel aiming at strategic planning, in time of land agencies which confronts the very definition of Small allocations. and Medium Scale Enterprises. - Long term loaning facilities with low interest - Means shall be provided to ensure investment by reimbursement capabilities shall be provided to foreign direct capital in our country's tourism industry. tourism operators for replenishing and renovating their tourism complexes. - The short term renovation needs of the tourism accomodation shall be covered. Eliminating the Bureaucratic Barriers - Policies specific to promotion and marketing shall The Investment Support Agency shall be strengtened be developed as specific for promotion and as a central organization to issue all kinds of marketing, concomitant with the granting of investment permissions to provide ease for foreign incentives on investments in the field of tourism. investors in possession of title to property and making - Investments at regions off the coastal lines shall investments within our country, as part of the ultimate be encouraged through engineering of projects that objective of attracting foreign direct capital for allows for diversification and spreading of tourism investments. activities throughout the entire year and across the Certification of Companies country. Companies willing to pursue activities in the tourism - Sectoral grant mechanisms shall be developed at industry, on such specialty domains as investment local level, depending on the level of sophistication counseling and consulting services to add on quality and top priority tourism types (cultural tours, thermal and progress rates of projects in the field of tourism tourism and winter sports). shall be certified by the Ministry of Culture and TOWARDS THE OBJECTIVES Tourism. Incentives - The amounts, terms, regional characteristics and enforcement durations of incentives shall be determined yearly, through detailed studies.
  • 20. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 3.3. ORGANIZATION OBJECTIVES FOR THE YEAR 2023 11 STRATEGY The Ministry of Culture an Tourism intends to assume a more effective role in attaining diversity in tourism "To achieve institutionalization through activities and directing the same to local governments councils to be established at national, and private industries, as the ultimate decision- making body in area management, by developing regional, provincial and local levels within and furthering its relations with local administrations. the context of 'Good Governance', to ensure Tourism Encouragement Law and Law governing the full and active participation of tourism sector Foundation and Duties of the Ministry of Culture as well as all related public and private and Tourism shall be amended so as to reflect the entities and NGOs in relevant decision- principle of governance. making processes". The resultant organizational structure will embody various institutions formed with participation of The overall success of tourism and travel industry representatives from public and private sector entities depends on the ability to set up and implement an and NGOs, which will grab the wheel to steer the effective management organization. For this reason, industry, always assuming full and sole responsibility an effective organization will be established in both against the public and private sector and civil society. area and institutional management, in the sector. Having been formed and set operative on national, New arrangements are needed in the tourism industry regional, provincial and local scales, these structures which will provide dynamism to the sector while at shall then transform into Councils. the same time minimizing the vulnerability of the tourism sector to international crises. Such TOWARDS THE OBJECTIVES formations will be structured with close cooperation Legal Arrangements for the Establishment of of public and private sector enterprises and NGOs. For the purpose, a challenge for institutional New Institutional Structure structuring shall be taken, with a view to direct the The set of revisions required for formation of Tourism tourism and travel industry. In such institutional Councils shall also be made in the context of the structuring, impetus shall be laid upon efforts Law governing the Foundation and Duties of the dedicated to coordinate the macrolevel policies of Ministry of Culture and Tourism. public and private sector unions, in accordance with private sector's expectations.
  • 21. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 12 New Role of Ministry of Culture and Tourism ¥ Finally a National Tourism Databank Unit, to in Development of Tourism Industry render efforts dedicated to harvesting and retrieving, processing and evaluating statistical data, field ¥ The Ministry of Culture & Tourism shall pursue research and findings and measurements about efforts as the sole and ultimate body responsible for tourism and travel industry. the planning of areas with tourism potential and land segments that it chooses as appropriate areas Formation of Councils to ensure for to host tourism developments. Coordination across the Tourism Industry ¥ The Ministry of Culture & Tourism shall assume at National and Regional Levels full and ultimate responsibility for setting up and National Tourism Council : implementing legal arrangements, plans, policies and projects that would direct the tourism industry This organisation shall be led and managed by a also in the fields of marketing and promotion, board of executives consisting of 15 to 20 members education and R&D. qualified to represent all shareholders in the industry. As at the beginning, the Council is anticipated to ¥ The Ministry of Culture & Tourism shall set up receive participation by a delegation of 3 and implement a National Tourism Certification representatives of Ministry of Culture & Tourism, 1 Body, to develop certain standards in the field of representative of State Planning Organisation, a tourism following a careful categorisation and group of 7 representatives from Tourism industry, determine the rules as per which practical 1 representative of labour organisations and implementation shall take place for realisation of 2 representatives of Non-Governmental enterprises, and Organisations. As and when it deems necessary or ¥ A domestic Tourism Research and Steering desirable, the Council may send invitations to Committee, which shall conduct studies on all kinds persons, entities and organisations that have expert of research, analysis and policy-making aspects of knowledge or engagement in areas not particularly domestic travel, and covered by its permanent membership, to join its sessions as temporary members to properly include ¥ A Tourism Education Steering Committee, which their expert views and opinions in relevant shall host efforts dedicated to determining the discussions. Therefore, the criteria for qualification outlines, content and strategies of policies on both and election of councilors include, among others, formal and informal education in the discipline of the following: tourism, and
  • 22. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM ¥ Possession of in-depth knowledge and experience education consistent with the strategy to 13 in tourism and travel industry, progressively improve human resources and coordinate technical assistance and know-how to be ¥ Accommodation of skills for academic and supplied to these entities for the purpose, analytical thinking and ability to competently set tourism's macro policies, and lastly, ¥ Perform research and compile and prepare data that will be used by Ministry of Culture & Tourism ¥ Accumulation of appropriate level of knowledge as input in the tourism policy making process. required to harmonize tourism policies with national policies and programs run by other industrial sectors. ¥ Perform analyses backed by plainly visible and measurable criteria for consistency assessments of The duties of the National Tourism Council (NTC) tourism policies in effect and brief the Ministry of will mainly consist of the following: Culture & Tourism on the resultant findings, ¥ Create a brand on national, regional and local ¥ Put up suggestions to guide practical conduct of scales and coordinate efforts dedicated to marketing Ministry in case of a crisis management, for putting of tourism areas and co-development of industrial odds out of the way, activity, consistent with the peculiar characteristics of these areas. ¥ Act as an opinion raising, idea forming entity for the councilors that also provides technical assistance. ¥ Make all necessary arrangements to ensure that positive impacts of tourism are also benefited by the fellow citizens of the country, in line with the When it deems necessary, the Council will carry out development of domestic tourism and present its work through subcommittees that it shall form knowledge and advise to the Ministry, useful for up and these committees will be responsible to development of policies ad hoc for the purpose, determine programs at local level and to notify the Council board of executives of their program ¥ Set out the minimum quality standards applicable decisions. These committees may be dissolved on to accommodation facilities, products and labour in successfully delivering the pilot research activities tourism and travel industry, and project related assignments originally entrusted ¥ Render efforts for further diversification and to them. In an other way of speaking, these continuous quality improvement of the tourism committees shall form up as ad hoc workgroups product dedicated to a certain work or project. ¥ Support business enterprises with in-service
  • 23. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 14 Developing Tourism Councils capable of private sectors in terms of funding and consultation representing all parties in a City, to attain and assume the role of a body intermediary which ensures cooperation between business enterprises. tourism development at provincial level Basically, the Councils will be expected to fulfill the The secretarial tasks that need to be pursued at city following duties: or local level shall be undertaken by Provincial Directorate of Culture and Tourism of the cities. ¥ Search and find out and then bring together and present to the National Tourism Council (NTC) the City Tourism Councils: local demands, expectations and needs, City Tourism Councils (CTCs) shall be established ¥ ensure cooperation and coordination among and set functional, with the primary duties being to members, present opinions, vocalise demands and make ¥ Carry out studies and define policies on the suggestions to the National Tourism Council, on maximum use of the tourism potential at city level, behalf of all shareholders in the city. In addition to their primary duties as aforesaid, the CTCs shall ¥ Work for assuring education of the organisational contribute to sounder, more consistent and members and thereby improve the quality of labour, participative decisions taken by the NTC. The ¥ Set up and implement effective networks among membership of CTCs will comprise of representatives members, of various entities and organisations finding ¥ Coordinate or mediate through contacting representation in the NTC. Other persons and / or relevant entities / organisations a crossplat entities / organisations shall well be accepted to coordinated provision of the technical assistance partake in or become part of these councils, whether and know how needed by small enterprises upon as new or temporary members, to provide expert request of Local Level Councils of Tourism and assure opinions and recommendations based on their that the local community gets the best out of the specialty knowledge and experience on any matter. same. The key role that CTCS are supposed to play is ¥ Support efforts dedicated to creation of a "Turkey associated with provision of services, including brand" as an integral part of a whole, working in advisories to business enterprises. They will receive close cooperation with other regional and local full support and assistance from both public and tourism organisations.
  • 24. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 3.4. DOMESTIC TOURISM Areas of cooperation shall be sought with private 15 sector entities, tourism organisations and NGOs STRATEGY along with an increase in the content and frequency "To provide an alternative tourism products of promotional efforts concerning domestic market and studies made to encourage an increase in based on acceptable quality and affordable number of itineraries, ads and tours of travel agencies prices to various groups in the society." with focus on internal market. Development of the domestic market is as important OBJECTIVES FOR THE YEAR 2023 as that of the foreign market for the growth of Turkey's Moves for developing and sustaining tourism tourism industry. The states that literally attract the alternatives shall be spread across the country. In greatest number of travellers from around the globe this framework, the accommodation capacities of appear to have achieved an impressive level of destinations included in the development plans shall development in their local industries engaged with be improved and quality of transportation will be domestic travel business. bettered by means of studies targeted to improve A sound cooperation and coordination is a must the transportation opportunities among destinations. among public and private sector, tourism Arrangements shall be made for creation of a variety organizations and NGOs, should an accomplishment of alternative tourism products, facilities and is targeted for the market of domestic travels. itineraries with weight laid upon promotion of the Accordingly, arrangements shall be made and means country's assets worthy of visiting to help an increase provided as and to the extent appropriate to convince in the domestic tourism's share in overall tourism local travellers take vacations, with various events movements and receipts. and campaigns held jointly with a variety of press and educational institutions, aimed at raising public As per the projections, 20 million individuals will awareness on history, nature and culture both on a benefit from the domestic travel market, in Turkey. national and local scale. Activities to be pursued at Those residents used to neglect the option of this extent shall not only leverage the share of travelling inside Turkey when setting up their domestic tourism in overall tourism receipts of the itineraries will be tried and convinced to pick from country but also serve significantly for recognition among a variety of tourism products that best and conservation of historical and cultural assets of describe their intentions and this way hopefully, they this country. will become inured to travelling at home and
  • 25. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 16 after all, this travel routine shall be spread across Supporting the Domestic Travel Market the country. Tourism enterprises will be encouraged to allocate Efforts requiring full cooperation of public and private domestic tourist quotas at discounted prices to meet sector entities aimed at developing various social the recreational needs of low and middle income tourism projects shall be pursued especially for groups. disadvantaged community groups (i.e. people with Travel agencies offering package tours for domestic disabilities, impoverished groups, youth, women tourism market shall be supported. etc.) with the ultimate objective of boosting their involvement in domestic travel activities. An Inland Program alternatives will be evolved that address Tourism Research unit shall be founded within the university youth, high school juniors and middle core organisation of Ministry of Culture & Tourism aged singles, which collectively form up 20 percent to conduct all necessary research and make of the entire population. As better recognition of the assessments concerning the domestic travel market, country among young people will increase their with a view to increase the role and effectiveness of attitude toward favouring travel and vacation habits public sector in managing and directing domestic more than usual, joint workgroups and programs tourism. shall be put in action with the sector, for persuading them to turn towards youth tourism, in growing lots. Diversification and countrywide spreading of domestic travel will present another focus to lay Monitoring the Domestic Travel Market attention, especially with the highlight of cultural A Domestic Tourism Unit shall be formed within the tourism, alongside with efforts dedicated to creation Ministry of Culture & Tourism, with the contributions of city brands. of which, statistical information on inland travel TOWARD THE OBJECTIVES behaviour will be collected and compiled. This statis- tical information will encompass basic indicators Promotion of Domestic Travel that measure different aspects of domes-tic tourism A variety of plans and programs shall be drafted for demand such as Number and Variation of Inland the promotion of domestic travel and innovative Travellers, Number of Overnight Stays by Turkish tools shall be employed in related efforts. residents by purpose of travel, Types of Accommodation used in time of domestic travels, Economic Value of Expenditures made by Turkish
  • 26. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM residents for and duration of Domestic Travels and shall all be encouraged in tourism industry. At this 17 Change in Domestic Travel Activities by seasonal point, mechanisms ensuring cooperation shall be term or Differentiations in Domestic Travel Activities established with participation of public and private of People according to various parameters (age, sector, NGOs and universities. A National Tourism gender, level of education, economic wealth etc.). Database shall be set up and implemented within the Ministry of Culture & Tourism for the purpose of Alternative Tourism providing information to business enterprises for Research will be conducted on products of alternative research and development and arrangements made tourism in the domestic travel market, followed by for making the resultant database available for use studies with focus on capacity increase at regional by all members over the internet. Forthwith upon and local levels and next step will be promotion and obtaining such information, the enterprises will be marketing of these assets. able to achieve innovations by either evaluating them inhouse or making use of advise fed from Social Tourism outside. In order for enterprises to make social and A variety of social tourism projects shall be developed economic contributions to national development and launched to allow disadvantaged groups to take head to head with the ever changing and developing up vacations more easily. demand for tourism, a comprehensive assessment of each and every innovation brought to fore by business enterprises shall be made by a cadre of 3.5. RESEARCH AND DEVELOPMENT experts based on impartial, unbiased criteria and subsequently, outstanding performances will be STRATEGY commemorated with a set of National Tourism Prizes To ensure top prioritisation of R&D efforts for each destination of concern. Innovations and social benefits supplied to the sector in general will in tourism industry among public and private also be taken into consideration, beside the potential sector and tourism organisations. for economic yields, when determining the winners In tourism the term of "Research" is perceived within of such prizes. Arrangements shall be properly be the context of competition, cooperation and search made for making the Prize invaluable among for new products, in tourism. Studies on product enterprises as a sign of unique accomplishment deployment across the enterprise, enhancing staff above and beyond competition. qualities, search for cooperation and innovation
  • 27. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 18 OBJECTIVES FOR THE YEAR 2023 pertain to products, procedures, markets of coverage, organisational structures and changes in skills and Research process competencies of workers employed are still far from This will ensure: being understood well by a plenitude of business enterprises. ¥ Working out of the big picture for the sector and determination of models and trends on both national The tourism industry will be driven towards a and international scale, sustainable development part in a competitive, innovative and inquisitive manner in an international ¥ Accertaining of tourism activity determinants sense. Accordingly, for the purpose of achieving and constraints and drafting of policies, regional development, targets have been set toward ¥ Studies for determining the amounts and ways performance of studies dedicated to leveraging for augmenting social and economical gains obtained demand in local market by enhancing the from tourism activities and on what can possibly be competitiveness and diversity of regional appeals done for elimination of negative aspects, and providing know-how and specialised advise to ¥ Conduct of studies on systems that respects the small and medium sized enterprises. environment capable of providing maximum output While the power and responsibility of setting the making use of minimum energy and natural resources medium and long term tourism strategies and and consuming minimal fuel for deployment in policies will remain with the public authorities, enterprise management, and councils which will be formed and operate within ¥ Transpiration of new ideas and innovations with the context of good governance will help industrial regard to products, people, practices and operations. organisations and NGOs assume partial responsibility for contributing to planning, implementation and Development Process renewal efforts to be rendered for a sustainable For the part of enterprises operating in tourism development. business, development refers to the de-ployment of TOWARDS THE OBJECTIVE a new cost effective activity in a given enterprise, use of a novel combination of factors or new products Branding: In order to place tourism development revealing themselves in different forms in different on a sustainable course, efforts shall be pursued for: products. Innovation processes of enterprises that
  • 28. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM ¥ Creating an Image of Turkey which shall be a clear ¥ State Planning Organisation 19 communication to be used uniformly in local and ¥ Ministry of Culture and Tourism international markets, ¥ National Tourism Council (NTC), ¥ Creating a Regional and Local Image of Tourism by demonstrating a collective attitude in marketing ¥ City Tourism Councils (CTCs), activities and pushing regional values to the upfront, ¥ National Tourism Certification Service (NTCS) with a view to ensure branding and credibility of ¥ Domestic Tourism (DT) Surveys Unit each destination. ¥ Tourism Education Steering Unit Sustainable R&D: Research and statistical studies held both centrally and at enterprise level shall be ¥ National Tourism Databank Unit (NTDU), and monitored and assessed on an ongoing basis in local ¥ Universities public and private sector entities, with the objective of being continuous optimisation and improvement. All the above units and functions the establishment of which are in design will provide assistance on The statistical data available on tourism industry such technical matters as determination and creation shall be reorganized in such a manner to support of tourism capacities and supplying continuous flow new developments and research studies aligned to of information to businesses at each region, thanks global standards. to which, convenience of investments in various Statistical data shall be made accessible to market segments will be assured. researchers and businesses. Cooperation and coordination shall be managed between public and private sectors, for enhancing the cooperative 3.6. TRANSPORTATION AND environment. INFRASTRUCTURE STRATEGY Businesses shall be provided with necessary data STRATEGY needed to keep themselves moving in line with the national strategy. "To eliminate transportation and R&D Management: The following entities shall infrastructure problems of densely populated serve for R&D in the tourism industry, throughout and fastest growing tourism centersÓ the implementation phase of Tourism Strategy of Turkey - 2023:
  • 29. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 20 Efforts shall be pursued for completion of the OBJECTIVES FOR THE YEAR 2023 Mediterranean - Aegean Tourism Infrastructure Coastal Management Project already being The Ministry of Culture & Tourism places special implemented by Ministry of Culture & Tourism in emphasis on completion of Mediterranean - Aegean order to bring solutions to infrastructure problems Tourism Infrastructure Coastal Management Project of the Mediterranean and Aegean coasts where and it has already made up plans for the realisation tourism potential is still at very high levels. At this of design engineering and construction of a variety end, assuring user contribution to funding of the of utilities such as potable water, sewerage, waste project, which is anticipated to be implemented water treatment and discharge, solid waste collection through infrastructure unions to be formed up by and disposal facilities with such installed capacities local government and users, institutionalisation and to suffice the needs of both resident and travelling legal arrangements for the purpose, will give a new populations, by the year 2023, along the 2.000 impetus to the completion of the project. kilometers long coastline extending from the provincial borders of Antalya City towards the The Ministry of Culture & Tourism shall proceed with provincial borders of ܍el City. efforts toward developing the infrastructure in areas One of the most vital characteristics of Tourism which have tapped or untapped tourism potential Strategy of Turkey - 2023 involves arrangements to in close cooperation with local governments. be made in relation to the existing transportation Transportation is a bridge that connects tourists to system. Targets have already been set to follow a tourism centers which serve as focal poimts of path of development with augmented assessment consumption. This feature makes transportation a of the tourism potentials posed separately by each main product for tourism in-dustry. Improving of land, sea and maritime transport links, which are transportation and making it run healthier are the deemed as a vital input for the travelling industry two concerns that require integration of various alone. modes of transport, for tourism industry. In an effort to better introduce and promote the Subsequently, focus will be laid upon strengthening natural, historical and touristic assets of our country, the transportation links to enable extending of plans have already been set to restore and improve tourism activities throughout the entire year and the conditions of various sea courses and railway introduction of new types of tourism other than tracks, that have the potential of becoming a subject coastal tourism, while building on the existing level of tourism. Minimising the public share in investment of inland leisure and recreational tourism activities.
  • 30. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM projects aiming at diversification of transport in grounds be constituted for cooperation with related 21 ourcountry poses significance for delivering dynamics entities and organisations to alleviate infrastructure to this industrial sector. Therefore, various investment related problems in prospective tourism destinations, projects are waiting at stake for brand new designand in existing inland destinations which will be converted construction or improvement of the existing qualities into centers of city and cultural tourism and in areas of railroads, marinas and cruise ship harbours, considered suitable for hosting a diversified range motorways and split highways, all to be funded based of tourism activities, with guidance, if and when on either of the following models, whichever helps required. minimise public share in investment costs. Developing airport access, a frontal issue ¥ Build- Operate - Transfer (BOT) of saving time and security ¥ Build - Operate (BO) The long distance between our country and ¥ Design - Build - Finance - Operate (DBFO) international tourism markets in combination with her broad frontiers and geographical strictures (i.e. ¥ Build - Own - Operate (BOO) cliffy and rough terrain) makes airborne transport ¥ Build - Lease - Operate - Transfer (BLOT) the best choice and most convenient solution for ¥ Public - Private Sector Joint Venture, tourism development. Therefore air carriers have in fact a significant role to play in diversifying tourism ¥ Liquidation activities in our country and spreading them TOWARD THE OBJECTIVES throughout the year. The recent developments in air transportation will undoubtedly have positive impacts Solving the infrastructure problems in areas on tourism and travel industry, prolonging the staying with high tourism potential times of travellers. In this sense, as the need is obvious, action will be taken for restoring and The Ministry of Culture & Tourism shall make perfecting the current airports in addition to and arrangements for launching an active study aimed supplement of building new ones, with a view to at compensating the deficits in industry-related achieve the greater goal of spreading tourism infrastructure with a couple of applications such as activities countrywide. Encouraging and bringing full cooperation with local governments, financial support functionality to regional air transport operations etc. in areas with high tourism potential, where spontaneously with rendering the readily idled, stall tourism activities are to be diversified. Within the airfields fully operational once again will help scope of this study, arrangements shall be made and
  • 31. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 22 realisation of tourism activities without any trouble, Increasing the level of safety and yet with much more health. The development of accessibility of highway transport for regional airline operations shall for instance help Tourism purposes long range transportation of passengers within a given travel route across Anatolia, without boredom The highway network of our country is well below in travellers or any loss of time due to long hauling the EU average, both in length and coverage. distances. Besides, the travellers taking a tour shall Especially creating new transportation links while have the opportunity to visit more places in reinforcing the existing ones will mean much for the considerably shorter times, which, in turn, will help tourism industry, as it will give a boost to the safety better promotion and publicisation of our country. and quality of motorways. As a complementary With a view to cover up this requirement, flights from measure in support of Tourism Strategy of Turkey - large population centres shall be supported with 2023, the new destinations projected en route the secondary and tertiary airports. main road connections (i.e. Tourism Development Areas, Development Corridors and Main Improving the interregional railway links Development Axes, Tourism Cities, Ecotourism in order to enhance the share of railway Zones, Brand Cities) will be connected to main transport motorway arteries with segmental split highways (access roads). As a result of the most recent technological developments in railway communication, boarding Developing Sea Tourism and travelling on rolling stock has become the safest Arrangements will be made for speedy construction and most comfortable of all available modal choices. and bringing into service of cruise ships to board The ever-increasing environmental concern for the passengers wishing to travel by the sea, with environment suggests that there would be an construction and operational start up of ports where increased trend toward this particular mode of they can anchor and dock safely, in areas with high transportation, compared to road transport, during tourism potential, in an effort to attract more qualified the upcoming years. Building on this perspective, travellers, in addition to measures for persuading high speed railway tracks with regional links them to stay longer in any given destination. interconnecting the major tourism areas across the country in addition to combining the existing railway Furthermore Megayacht marina operation is another links together shall be constructed and/or developed, fast growing trend of the recent years, in sea tourism. as appropriate. In an effort to conveniently address this demand,
  • 32. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM plans have been made for rehabilitating the marinas scientific analyses and studies, to the extent they 23 in Istanbul, Antalya and Izmir Cities so as to are meant to be used for the promotion and market successfully accommodate Megayacht operations analysis of a particular tourism area. and thereby increasing the share of Turkey's tourism Work flows to be performed within the scope of industry in yacht travels. Also, in addition to the promotional activities shall clearly be defined and existing and planned marinas both as built and in working methodologies to follow be set so as to design, over 200 fisher huts shall be overhauled and allow harvesting, analysing and interpreting valid transformed into facilities capable of serving any and reliable data supplied by a comprehensive review particular need of yacht tourism with a covering of country markets, market characteristics, the trends range of not greater than 35 nautical miles, fully and and expectations of client groups, their demographic carefully exploiting their potentials, as a major step structure and the statuses of competing states. taken forth, which should have significant implications for the industry. Moreover, new marinas Following a comprehensive analysis and shall be designed, built and opened up for operation, interpretation of the resultant findings of studies with capacities sufficient to support projected visitor conducted, the strengths and weaknesses, arrivals to new destinations. opportunities, risks and threats will also be identified (Post SWOT analysis). A sustainable image shall be envisioned not only 3.7. MARKETING AND PROMOTION for maintaining the competitive power necessitated STRATEGY by the tourism and travel market but also for preserving, if not enhancing, the market share and STRATEGY position. Top concern will be the effective use of PR "To commence with marketing and tools. promotion activities at each destination, in New promotional strategies will give emphasize more on public relations (PR) activities. addition to the national marketing and promotion campaigns with the ultimate Provisions shall be made to ensure tight cooperation between government and private sector entities, objective of branding on a national, regional effective and efficient use of new communication and local scale" technologies and branding and increased credibility. Promotional efforts shall completely be based upon Due weight shall be laid upon adapting tourism
  • 33. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM operations to contemporary information and Ministry of Culture and Tourism shall remain as a 24 communication technologies and multiplying vital component staying in the core of the channels of communication with the clientele. promotional strategy. Regular testing of the results and measurement of the efficiency of the strategy, Due regard shall also be paid to ads and promotions followed by the conduct of necessary revisions, if rather suited to the needs of tertiary age group of required seem to be a requisite for effective use of beneficiaries, in line with the changes in world it by activities to be pursued until 2023. population. There appears the need for searching and finding Promotional efforts shall be customised to a certain answers to such questions in mind as how number of products to be designated for marketing, destinations are perceived by the consumer public rather than taking the form of mass promotions. and how they envision a particular destination in Branding efforts shall be pursued at destinations in their minds and to what extent do the messages line with the ultimate objective of a country brand given by campaigns coincide with facts. For this and arrangements made accordingly in all purpose, extreme care and due attention shall be introductory stuff for separate inclusion of each and given to close monitoring of global trends, designing every destination of coverage. campaigns with particular focus on a certain As part of the promoting activities, international destination and their setting active as separate for events and organisations shall closely be traced and each and every market targeted and stressing the actively participated and held in the country, as much values of the modern world while staying loyal to as possible. different, original and national values and putting tourism products that are more likely to concern the Movie production industry shall be used as a tool target groups up to forefront and finally, giving full for promotions. and unconditional support for such public relations OBJECTIVES FOR THE YEAR 2023 activities as fairs, hospitality services etc., when introducing Turkey to the outer world. Campaigns The promotional activities shall follow a promotional will take more advantage of electronic media to be strategy that concentrates on the common wishes able to reach their target groups more rapidly and and desires of consumers in the market, well effectively. acknowledging the differences between various markets and market segments.
  • 34. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM By both design and implementation, any ¥ pay special attention to the East Asia-Pacific 25 action to be taken by Ministry of Culture Region noting remarkable growth in terms of tourism activities, represented particularly by India and China, & Tourism for marketing and promotion and shall: ¥ help a boost in terms of market share by staging ¥ stress supremacy of products and total quality, special promotional campaigns with territorial based on destinations, coverage, in states of the Middle East, Iran and ¥ ensure branding at national, regional and site Turkish Republics of Central Asia. levels, Coordination will be assured among entities and ¥ target product specific marketing of our tourism organisations partaking in the promotion business industry and an increase in the overall quantities of and participation of becomingly more community travellers as well as receipts gained after a successful groups earning direct or indirect income from tourism trip, industry, in the funding of such activities, with a view ¥ assure brand linked communication of the to ensure a more dynamic, professional looking and differences and relative predominance of our financial sound promotional activity. Furthermore, destinations compared to other destinations in the commercial companies and other for profit Mediterranean Region, organisations forming up the marketing network will be encouraged to fortify their strengths by mergers ¥ stress modern values with loyalty to our different, / joint actions under the existing free market original and national values, conditions. ¥ place products concerning the target groups in It is on target to reserve 1 percent of the overall the front, revenues obtained from tourism activities each year ¥ usage of technological developments, for promotional efforts, in order to ensure that Turkey's tourism improves its share in the global ¥ facilitate from the reputation of people tourism and travel market. internationally renowned for their deeds of unmatched, unique value, Additionally, investments shall be made both by public and private sector entities on newly developing ¥ draw attention of high income generating traveller technologies that has major impacts on tourism groups upon our country, by way of product such as e-promotion, e-marketing and e-commerce. diversification,
  • 35. TOURISM STRATEGY of TURKEY - 2023 MINISTRY OF CULTURE & TOURISM 26 The efficacy and efficiency of promotions and Identifying alternative strategies for marketing efforts shall be subject to regular reviews. marketing and promotion activities TOWARDS THE OBJECTIVES Four alternative strategies have been identified in principle, although there is still an ample variety of Determining the components of other "marketing and promotion" strategies that promotional activities tourism organisations may choose to follow, in The following components need to be a part of thus practice. These are as follows: should be integrated to marketing and promotion ¥ Single Target Group Based Promotion activities, in order of precedence: Strategy, which accounts for single predetermined 1. Funding target group, 2. Identification of Markets 3. Market Research ¥ Intensified Promotion Strategy (IPS), which is aimed at multiple target groups, 4. Goals 5. Marketing Subject ¥ Total Promotion Strategy (TPS), which covers all segments in a given market, and 6. Promotional tools to be used 7. Marketing effectiveness measurements ¥ Undifferentiated Promotion Strategy Before any promotional activities can be launched, (UPS), which tends to account for the common the following questions need to be answered: characteristics of multiple segments, acknowledging the differences among them. a) What shall be promoted? (identification of the tourism product(s)) Public and Private Sector cooperation b) To whom will the promotion be made? (Target Public and Private Sector cooperation shall tailor Group) the role of a coordinator to the government and an enforcer to the private sector, which is supposed to c) Where shall the promotion take place? (Market open the path for developing different approaches Selection) to grants and loans to be made available by the d) When shall the promotion take place? government to the private sector industries in line with promotional activities as state's part of financing. e) How shall the promotion be conducted? In time of developing the exact approaches to apply, (Implementation) the studies of the councils shall be utilised.