Top 10 Good Reasons Why You Should Outsource to Kosovo It’s a known fact that European companies no longer outsource their business processes just for cost cutting reasons. They realize that quality and value-added services are just as important as saving money. Advancements in technology and digital transformation command that companies to look for sourcing a quality vendor nearshore who can assist them travail the uncertainty of digital transformation. Companies are looking for several things: • Great nearby location with a reputation for value • Workers that are technically adept, and culturally aligned • Exceptional technical support capabilities • Customer experience in multiple languages Learn more: www.kosbit.net

1. TOP 10 GOOD REASONS WHY
YOU SHOULD OUTSOURCE TO
KOSOVO
KOSBIT 2019
© 2019 KOSBIT. ALL RIGHTS RESERVED. 1

2. INTRODUCTION
It’s a known fact that European companies no longer outsource their business processes just for
cost cutting reasons. They realize that quality and value-added services are just as important as
saving money. Advancements in technology and digital transformation command that companies
to look for sourcing a quality vendor nearshore who can assist them travail the uncertainty of
digital transformation.
Companies are looking for several things:
• Great nearby location with a reputation for value
• Workers that are technically adept, and culturally aligned
• Exceptional technical support capabilities
• Customer experience in multiple languages
© 2019 KOSBIT. ALL RIGHTS RESERVED. 2

3. WHY KOSOVO?
Kosovo provides all these advantages—a great value, nearshore location, multilingual
staff, great infrastructure, and a supportive legal environment. Countries realize there
are unmatched opportunities with competitive pricing and high quality.
Need proof? Here are the top 10 reasons why companies are outsourcing to Kosovo:
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4. #1: HIGHLY QUALIFIED YOUNG STAFF
Kosovo has the youngest population in Europe, with 42% of the population under 25.
They are well-educated at local, European and American universities, qualified based
on degrees, and with strong English and German language skills. In fact, Kosovo has
the largest number of English/German speakers in CEE region.
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5. #2: STRATEGIC LOCATION
Kosovo is in the heart of Europe, in the CET time zone. It’s a two-hour flight from Berlin,
with a modern road infrastructure to capital cities in other countries.
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6. #3: FRIENDLY BUSINESS ENVIRONMENT
According to World Bank’s Doing Business Report, Kosovo ranks 44th of 190 countries in
ease of doing business, outranking neighbouring countries Albania, Croatia and
Bulgaria. Kosovo is among the top 10 of the most open economies to international
investment.
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7. #4: SUPPORTING FOREIGN INVESTORS
The red carpet is down for foreign investors. Kosovo offers these advantages:
• Low 10% corporate tax
• Average GDP growth of 4% annually
• Low inflation rate
• Laws protecting foreign investors
This has attracted several large investors, including: AT&T, Teleperformance,
Sutherland, Webhelp, Cisco, DHL, and Ingram Micro.
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8. #5: EU COMPATIBLE LEGISLATION
Kosovo has reformed its legal system, and the Euro is the official currency. It follows
several European legislative issues down to the verbiage. The country has a stable
banking system and a reformed system of taxation.
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9. #6: SECURITY STABILITY
Kosovo is safer than you think. According to the European Commission, Kosovo is
identified as a safe country. The Kosovo Force (KFOR) is a NATO-led international
peacekeeping organization that maintains safety and security for all.
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10. #7: TRANSPORT AND INFRASTRUCTURE
Transportation in Kosovo travails land and air. A significant amount of the budget
is devoted to building modern roads throughout the country. The biggest project is a
modern highway connecting Albania and Macedonia. The Pristina International
Airport is also modernized and catering to numerous low-cost airlines.
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11. #8: ICT AND TELECOMMUNICATIONS
According to Eurostat (2019), 95% of households have access to high quality internet in
Kosovo. This outranks many European countries, including Austria, France, Spain and
the rest of Southeastern Europe. There are three main companies – IPKO, PTK, and
Kujtesa, that provide internet service for about 78.4 percent of Kosovo, while PTK and
IPKO provide 3G and 4G mobile internet.
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12. #9: CULTURE AFFINITY
Kosovo is culturally aligned with Europe. This helps companies reduce issues by working
with citizens with the same cultural backgrounds and values. Kosovo has produced some
of the best female pop stars, like Rita Ora, Dua Lipa, & Bebe Rexha. In Sports, they
have contributed Milot Rashica, Granit Xhaka and Majlinda Kelmendi brought Olympic
gold to Kosovo in Rio. Coffee shops in Kosovo are now serving the best macchiato in
the world, according to Yahoo Travel.
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13. #10: NATIONAL DIGITAL STRATEGY & STARTUP
ECOSYSTEM
Kosovo’s government is committed to positioning the country as a tech outsourcing hub.
They offer financing to help startups get going. The Innovation Centre of Kosovo (ICK)
has supported over 200 start-ups and held over 210 training courses for web & mobile
apps, cyber security, blockchain, machine learning, and artificial intelligence, with
+2,700 trainees certified.
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14. CONCLUSION
And the Big difference?
“We speak your language!”
Brought to you by:
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