The document provides an overview of the roles and responsibilities of club officers in Toastmasters, including the president, VP education, VP membership, VP public relations, secretary, treasurer, and sergeant at arms. It discusses how each officer can support the goals of the club success plan by focusing on leadership, membership, and member accomplishments. The roles are designed to work together to create a supportive learning environment for members and help them improve their communication and leadership skills.

2. Club Officer Training
Hosted by Prospeakers
Toastmastersof Westfield
2/27/17

3. Club Officer Roles
Steve Lanning, CC/ALB
(your) Area 61 Director

4. The secret of success is to do the
common things uncommonly well.
John D Rockefeller
Remember…

5. 1. President
2. VP Education
3. VP Membership
4. VP Public Relations
5. Secretary
6. Treasurer
7. Sergeant at Arms
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh
Executive Committee Roles

6. President
Defines & Communicates a
Vision for Club Success
 Provides Support for Fellow
Leaders
 Understands Club Members’
Needs & Goals
High Performance Leadership:
Toastmasters Item #262

7. President
• Deliver Clear Agendas for
Club Business & Exec.
Committee Meetings
• Keep Discussions to
Allotted Times
• Vote or Defer…
• Then move on
Chairman
Toastmasters Item #200

8. President
Leads Development &
Implementation of Club
Success Plan (CSP)
 Which DCP goals will the
club try to reach?
 Track & Report Progress
 Offer Support
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan

9. President
Transferable Skills
Defining & Communicating
Vision, Mission and Values
Leadership Teambuilding
Leading a Group to
Consensus
Motivating a Team to Work
Toward a Common Vision
or Goal

10. VP Education
 Know and Promote the
Toastmasters Curriculum
 Communication & Leadership Manuals
 Educational Awards
 Speech Contests
 Mentoring
 District Opportunities
 Help Members Set and Reach
Personal Educational Goals
 Ensure that Agendas Facilitate
Member Achievements

11. VP Education
 Schedule Club Success &
Leadership Excellence Series
Presentations
Successful Club Series
Free PDF download @
http://www.toastmasters.org/en/Shop/Members/manuals-and-
programs/the-successful-club-
series/The%20Successful%20Club%20Series_289.aspx
Leadership Excellence Series
Free PDF download @
http://www.toastmasters.org/en/Shop/Members/manuals-and-
programs/the-leadership-excellence-
series/The%20Leadership%20Excellence%20Series%20Set_310.aspx

12. VP Education
Lead Strategy for
CSP Educational Goals
 Which club members will
earn educational awards in
2016-2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan

13. VP Education
Transferable Skills
Meeting Planning
Creating Timed Agendas
Training & Providing
Positive Feedback
Coaching Others to Set &
Achieve Personal Goals
Motivation

14. VP Membership
 Recruit New Members
 Promote Club w/VPPR
 Welcome Guests
 Get Contact Info & Follow Up
 INVITE Guests to Join!
Membership Growth
Toastmasters Item #1159
Free PDF Download @
http://www.toastmasters.org//~/media/A6B781390BD74AD38472D
E424E2F0508.ashx

15. VP Membership
 Retain Current Members
 Understand Members Wants
and Goals
 Work w/VPE to Deliver
Customized Member
Educational Experience
Moments of Truth
Toastmasters Item #290B
Free PDF Kit Download:
https://www.toastmasters.org/Resources/Resource%20Library?c=%
7b86B5527A+269E+4691+B28D+0F4D416C3F3C%7d&t=moments
+of+truth

16. VP Membership
Responsible for CSP
Membership Goals
 How will the club recruit 8
new or returning members in
2016 – 2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan

17. VP Membership
Transferable Skills
 Networking
 Relationship Building
 Marketing & Outreach
 Sales Skills & Confidence

18. VP Public Relations
Print Promotion
 Meeting & Event Flyers
 Club Newsletter
Free Tools & Templates
@ Toastmasters.org
 http://toastmasters.org/Resources/Resource-
Library
 http://www.toastmasters.org/Leadership-
Central/Logos-Images-and-Templates

19. VP Public Relations
Digital Promotion
 TI Club Listing
 Club Website
 Email Lists
 Social Media
(Facebook, Meetup)

20. VP Public Relations
Assists with Membership
Recruiting Goals
 How will the club attract
prospective members and
bring them into the club as
guests in 2016 – 2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan

21. VP Public Relations
Transferable Skills
 Messaging / Copywriting
 PR Strategy, Scheduling &
Implementation
 Social Media Marketing
 Sales Skills & Confidence

22. Secretary
Record Club Business
 Draft and Distribute
Minutes for all Executive
Committee & Club
Meetings
 Read Minutes at Meetings
 Maintain Current Club
Roster and Officer List
 Update Club Bylaws As
Needed
Club Records or Google
“Meeting Minutes Template”

23. Secretary
Support Development &
Implementation of Club
Success Plan (CSP)
 Assist President With Drafts
& Correspondence
 Record CSP Action Items
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan

24. Secretary
Transferable Skills
 Listening
 Time Management
 Record Keeping
 Project Management

25. Treasurer
Manage Club Bank
Account
 Pay Approved Expenses
 Collect & Pay Member Dues
Keep ACCURATE
Financial Records
Provide Financial Reports
to Club
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh

26. Treasurer
Coordinate Draft &
Approval of Club Budget
 What are recurring
expenses of the club?
 What expenditures do the
officers propose to help the
club reach its DCP goals in
2016 – 2017?
 Advertising
 Education Awards
 Events etc.
Toastmasters Item #1111
Free PDF Download @ http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20success%20plan

27. Treasurer
Transferable Skills
 Budgeting
 Project Coordination
(Club Budget)
 Money Management
 Record Keeping
 Accounts Payable

28. Sergeant at Arms
Set Up Venue for Meetings
 Speaker Accommodations &
Equipment Needs
Manage Club Property
 Storage & Inventory
 Maintenance & Replacement Needs
Greet Guests
Call Meeting to Attention
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh

29. Sergeant at Arms
Transferable Skills
 Record Keeping
 Organization
 Event Planning
 Venues
 Equipment
 Meeting Preparation
 Audio-Visual Setup
 Speaker Accommodations

30. Immediate Past President

31. Toastmasters’ Inverted Hierarchy
GUESTS
Members
Club (Prospeakers) Tara current President
Area 61; Steve current Area Director (5)
Division F; Heather is Division Director (20)
District 53; Rich, Beth, and Joe (140)

32. District 53 Leadership
Rich Derksen, Beth Langdon, & Joe Abreu

33. Even further afield
Region 9
&
Toastmasters World Headquarters

34. Table Topics:
Building a Leadership Team
Heather Turner, DTM
Division F Director

35. Bringing it All Together as a Team!
Be Accountable
Do what you say you will do.
Tell us about a time (at work, in a club or at home) when you or at
teammate failed on a major deliverable.
How many people were affected, and what was the result to the project?

36. Bringing it All Together as a Team!
Be Vulnerable
Admit your weaknesses and ask for help.
Tell us about a time when you or a teammate admitted to a shortcoming or
challenge in executing on a responsibility and asked for help.
What was the result to the asker? What was the result for the team?

37. Bringing it All Together as a Team!
Be Open to New Ideas
Entertain all new ideas – even those you think
you’ve tried before.
Tell us about a time when a teammate brought you an idea that you thought
had failed, but executed it in a new way that yielded a surprising result.
Alternatively, tell us about a time when you offered a new idea and were
told “we’ve already tried that”. How did that make you feel?

38. Bringing it All Together as a Team!
Have an Opinion…and Share It
Apathy kills clubs, so care enough to have an
opinion.
Tell us about a time when you spotted a potential problem but did not speak
up, and then the problem became real. How did you feel? Did you resolve to
do anything differently after that?
Alternatively, tell us how you encourage others to develop self-confidence
and share their opinions.

39. Bringing it All Together as a Team!
Eat Your Frogs
Unpleasant tasks don’t go away when you
ignore them…so “eat those frogs”!
Have you ever procrastinated on an unpleasant or onerous task, only to find
that the waiting and/or the outcome was worse than the work itself? What
might have happened if you asked for help? What might you do differently in
the future?

40. Bringing it All Together as a Team!
Focus on the Common Goal
Have a strategy…but don’t lose sight of the goal.
Tell us about at time when you worked on a project where everything went
wrong, but you (and/or your team) still met your goal. What allowed you to
be successful? What does this tell you about goals vs. strategies?

41. Bringing it All Together as a Team!
Celebrate Each Other!
Be a cheerleader for your team, and never take
anyone for granted.
Compare a time when you were taken for granted and a time when you
were appreciated. How did each situation make you feel? How did it impact
your work and the results to your team?

42. Serve the Member
A Method for Using the
Distinguished Club Program
Presented by Tara E. Browne, DTM

43. Not a pass/fail or a measuring stick…

44. …but a roadmap to creating a great
member
experience

45. Three Pillars of Member Experience
Leadership Membership Accomplishment

46. Leadership:
Officers Elected & Trained

47. • What does “good” look like?
• What can we do to get to “good”?
• What should we do first?
Leadership:
Vision, Plan & Priorities

48. Membership:
Recruit Actively

49. Membership:
Benefits to the Club
Attrition Offset
Meetings Variety & Value
Belonging & Social Proof

50. Accomplishment:
Educational Achievements!

51. Mission of a Toastmasters Club
We provide a supportive and positive learning
experience in which members are empowered to
develop communication and leadership skills, resulting in
greater self-confidence and personal growth.
A Proven Curriculum
Accomplishment:
Educational Achievements!

52. Keep the Road in Good Repair…
To create a great member experience:
And the DCP Map Will Guide You
There!

53. Facilitated Goal Setting Demo

54. Prospeakers 2017
• What is one thing you would personally
like to accomplish between now and
June 30, 2017?
• What is your vision for Prospeakers Club?