Club Officer Training
Hosted by Prospeakers
Toastmastersof Westfield
2/27/17
Club Officer Roles
Steve Lanning, CC/ALB
(your) Area 61 Director
The secret of success is to do the
common things uncommonly well.
John D Rockefeller
Remember…
1. President
2. VP Education
3. VP Membership
4. VP Public Relations
5. Secretary
6. Treasurer
7. Sergeant at Arms
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh
Executive Committee Roles
President
Defines & Communicates a
Vision for Club Success
 Provides Support for Fellow
Leaders
 Understands Club Members’
Needs & Goals
High Performance Leadership:
Toastmasters Item #262
President
• Deliver Clear Agendas for
Club Business & Exec.
Committee Meetings
• Keep Discussions to
Allotted Times
• Vote or Defer…
• Then move on
Chairman
Toastmasters Item #200
President
Leads Development &
Implementation of Club
Success Plan (CSP)
 Which DCP goals will the
club try to reach?
 Track & Report Progress
 Offer Support
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan
President
Transferable Skills
Defining & Communicating
Vision, Mission and Values
Leadership Teambuilding
Leading a Group to
Consensus
Motivating a Team to Work
Toward a Common Vision
or Goal
VP Education
 Know and Promote the
Toastmasters Curriculum
 Communication & Leadership Manuals
 Educational Awards
 Speech Contests
 Mentoring
 District Opportunities
 Help Members Set and Reach
Personal Educational Goals
 Ensure that Agendas Facilitate
Member Achievements
VP Education
 Schedule Club Success &
Leadership Excellence Series
Presentations
Successful Club Series
Free PDF download @
http://www.toastmasters.org/en/Shop/Members/manuals-and-
programs/the-successful-club-
series/The%20Successful%20Club%20Series_289.aspx
Leadership Excellence Series
Free PDF download @
http://www.toastmasters.org/en/Shop/Members/manuals-and-
programs/the-leadership-excellence-
series/The%20Leadership%20Excellence%20Series%20Set_310.aspx
VP Education
Lead Strategy for
CSP Educational Goals
 Which club members will
earn educational awards in
2016-2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan
VP Education
Transferable Skills
Meeting Planning
Creating Timed Agendas
Training & Providing
Positive Feedback
Coaching Others to Set &
Achieve Personal Goals
Motivation
VP Membership
 Recruit New Members
 Promote Club w/VPPR
 Welcome Guests
 Get Contact Info & Follow Up
 INVITE Guests to Join!
Membership Growth
Toastmasters Item #1159
Free PDF Download @
http://www.toastmasters.org//~/media/A6B781390BD74AD38472D
E424E2F0508.ashx
VP Membership
 Retain Current Members
 Understand Members Wants
and Goals
 Work w/VPE to Deliver
Customized Member
Educational Experience
Moments of Truth
Toastmasters Item #290B
Free PDF Kit Download:
https://www.toastmasters.org/Resources/Resource%20Library?c=%
7b86B5527A+269E+4691+B28D+0F4D416C3F3C%7d&t=moments
+of+truth
VP Membership
Responsible for CSP
Membership Goals
 How will the club recruit 8
new or returning members in
2016 – 2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan
VP Membership
Transferable Skills
 Networking
 Relationship Building
 Marketing & Outreach
 Sales Skills & Confidence
VP Public Relations
Print Promotion
 Meeting & Event Flyers
 Club Newsletter
Free Tools & Templates
@ Toastmasters.org
 http://toastmasters.org/Resources/Resource-
Library
 http://www.toastmasters.org/Leadership-
Central/Logos-Images-and-Templates
VP Public Relations
Digital Promotion
 TI Club Listing
 Club Website
 Email Lists
 Social Media
(Facebook, Meetup)
VP Public Relations
Assists with Membership
Recruiting Goals
 How will the club attract
prospective members and
bring them into the club as
guests in 2016 – 2017?
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan
VP Public Relations
Transferable Skills
 Messaging / Copywriting
 PR Strategy, Scheduling &
Implementation
 Social Media Marketing
 Sales Skills & Confidence
Secretary
Record Club Business
 Draft and Distribute
Minutes for all Executive
Committee & Club
Meetings
 Read Minutes at Meetings
 Maintain Current Club
Roster and Officer List
 Update Club Bylaws As
Needed
Club Records or Google
“Meeting Minutes Template”
Secretary
Support Development &
Implementation of Club
Success Plan (CSP)
 Assist President With Drafts
& Correspondence
 Record CSP Action Items
Toastmasters Item #1111
Free PDF Download @
http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20suc
cess%20plan
Secretary
Transferable Skills
 Listening
 Time Management
 Record Keeping
 Project Management
Treasurer
Manage Club Bank
Account
 Pay Approved Expenses
 Collect & Pay Member Dues
Keep ACCURATE
Financial Records
Provide Financial Reports
to Club
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh
Treasurer
Coordinate Draft &
Approval of Club Budget
 What are recurring
expenses of the club?
 What expenditures do the
officers propose to help the
club reach its DCP goals in
2016 – 2017?
 Advertising
 Education Awards
 Events etc.
Toastmasters Item #1111
Free PDF Download @ http://www.toastmasters.org/Resources/Resource-
Library?t=distinguished%20club%20program%20and%20club%20success%20plan
Treasurer
Transferable Skills
 Budgeting
 Project Coordination
(Club Budget)
 Money Management
 Record Keeping
 Accounts Payable
Sergeant at Arms
Set Up Venue for Meetings
 Speaker Accommodations &
Equipment Needs
Manage Club Property
 Storage & Inventory
 Maintenance & Replacement Needs
Greet Guests
Call Meeting to Attention
Club Leadership Handbook
Toastmasters Item #CLH
Free PDF download @ http://www.toastmasters.org/clh
Sergeant at Arms
Transferable Skills
 Record Keeping
 Organization
 Event Planning
 Venues
 Equipment
 Meeting Preparation
 Audio-Visual Setup
 Speaker Accommodations
Immediate Past President
Toastmasters’ Inverted Hierarchy
GUESTS
Members
Club (Prospeakers) Tara current President
Area 61; Steve current Area Director (5)
Division F; Heather is Division Director (20)
District 53; Rich, Beth, and Joe (140)
District 53 Leadership
Rich Derksen, Beth Langdon, & Joe Abreu
Even further afield
Region 9
&
Toastmasters World Headquarters
Table Topics:
Building a Leadership Team
Heather Turner, DTM
Division F Director
Bringing it All Together as a Team!
Be Accountable
Do what you say you will do.
Tell us about a time (at work, in a club or at home) when you or at
teammate failed on a major deliverable.
How many people were affected, and what was the result to the project?
Bringing it All Together as a Team!
Be Vulnerable
Admit your weaknesses and ask for help.
Tell us about a time when you or a teammate admitted to a shortcoming or
challenge in executing on a responsibility and asked for help.
What was the result to the asker? What was the result for the team?
Bringing it All Together as a Team!
Be Open to New Ideas
Entertain all new ideas – even those you think
you’ve tried before.
Tell us about a time when a teammate brought you an idea that you thought
had failed, but executed it in a new way that yielded a surprising result.
Alternatively, tell us about a time when you offered a new idea and were
told “we’ve already tried that”. How did that make you feel?
Bringing it All Together as a Team!
Have an Opinion…and Share It
Apathy kills clubs, so care enough to have an
opinion.
Tell us about a time when you spotted a potential problem but did not speak
up, and then the problem became real. How did you feel? Did you resolve to
do anything differently after that?
Alternatively, tell us how you encourage others to develop self-confidence
and share their opinions.
Bringing it All Together as a Team!
Eat Your Frogs
Unpleasant tasks don’t go away when you
ignore them…so “eat those frogs”!
Have you ever procrastinated on an unpleasant or onerous task, only to find
that the waiting and/or the outcome was worse than the work itself? What
might have happened if you asked for help? What might you do differently in
the future?
Bringing it All Together as a Team!
Focus on the Common Goal
Have a strategy…but don’t lose sight of the goal.
Tell us about at time when you worked on a project where everything went
wrong, but you (and/or your team) still met your goal. What allowed you to
be successful? What does this tell you about goals vs. strategies?
Bringing it All Together as a Team!
Celebrate Each Other!
Be a cheerleader for your team, and never take
anyone for granted.
Compare a time when you were taken for granted and a time when you
were appreciated. How did each situation make you feel? How did it impact
your work and the results to your team?
Serve the Member
A Method for Using the
Distinguished Club Program
Presented by Tara E. Browne, DTM
Not a pass/fail or a measuring stick…
…but a roadmap to creating a great
member
experience
Three Pillars of Member Experience
Leadership Membership Accomplishment
Leadership:
Officers Elected & Trained
• What does “good” look like?
• What can we do to get to “good”?
• What should we do first?
Leadership:
Vision, Plan & Priorities
Membership:
Recruit Actively
Membership:
Benefits to the Club
Attrition Offset
Meetings Variety & Value
Belonging & Social Proof
Accomplishment:
Educational Achievements!
Mission of a Toastmasters Club
We provide a supportive and positive learning
experience in which members are empowered to
develop communication and leadership skills, resulting in
greater self-confidence and personal growth.
A Proven Curriculum
Accomplishment:
Educational Achievements!
Keep the Road in Good Repair…
To create a great member experience:
And the DCP Map Will Guide You
There!
Facilitated Goal Setting Demo
Prospeakers 2017
• What is one thing you would personally
like to accomplish between now and
June 30, 2017?
• What is your vision for Prospeakers Club?

Toastmasters In-Club Officer Training

  • 2.
    Club Officer Training Hostedby Prospeakers Toastmastersof Westfield 2/27/17
  • 3.
    Club Officer Roles SteveLanning, CC/ALB (your) Area 61 Director
  • 4.
    The secret ofsuccess is to do the common things uncommonly well. John D Rockefeller Remember…
  • 5.
    1. President 2. VPEducation 3. VP Membership 4. VP Public Relations 5. Secretary 6. Treasurer 7. Sergeant at Arms Club Leadership Handbook Toastmasters Item #CLH Free PDF download @ http://www.toastmasters.org/clh Executive Committee Roles
  • 6.
    President Defines & Communicatesa Vision for Club Success  Provides Support for Fellow Leaders  Understands Club Members’ Needs & Goals High Performance Leadership: Toastmasters Item #262
  • 7.
    President • Deliver ClearAgendas for Club Business & Exec. Committee Meetings • Keep Discussions to Allotted Times • Vote or Defer… • Then move on Chairman Toastmasters Item #200
  • 8.
    President Leads Development & Implementationof Club Success Plan (CSP)  Which DCP goals will the club try to reach?  Track & Report Progress  Offer Support Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20suc cess%20plan
  • 9.
    President Transferable Skills Defining &Communicating Vision, Mission and Values Leadership Teambuilding Leading a Group to Consensus Motivating a Team to Work Toward a Common Vision or Goal
  • 10.
    VP Education  Knowand Promote the Toastmasters Curriculum  Communication & Leadership Manuals  Educational Awards  Speech Contests  Mentoring  District Opportunities  Help Members Set and Reach Personal Educational Goals  Ensure that Agendas Facilitate Member Achievements
  • 11.
    VP Education  ScheduleClub Success & Leadership Excellence Series Presentations Successful Club Series Free PDF download @ http://www.toastmasters.org/en/Shop/Members/manuals-and- programs/the-successful-club- series/The%20Successful%20Club%20Series_289.aspx Leadership Excellence Series Free PDF download @ http://www.toastmasters.org/en/Shop/Members/manuals-and- programs/the-leadership-excellence- series/The%20Leadership%20Excellence%20Series%20Set_310.aspx
  • 12.
    VP Education Lead Strategyfor CSP Educational Goals  Which club members will earn educational awards in 2016-2017? Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20suc cess%20plan
  • 13.
    VP Education Transferable Skills MeetingPlanning Creating Timed Agendas Training & Providing Positive Feedback Coaching Others to Set & Achieve Personal Goals Motivation
  • 14.
    VP Membership  RecruitNew Members  Promote Club w/VPPR  Welcome Guests  Get Contact Info & Follow Up  INVITE Guests to Join! Membership Growth Toastmasters Item #1159 Free PDF Download @ http://www.toastmasters.org//~/media/A6B781390BD74AD38472D E424E2F0508.ashx
  • 15.
    VP Membership  RetainCurrent Members  Understand Members Wants and Goals  Work w/VPE to Deliver Customized Member Educational Experience Moments of Truth Toastmasters Item #290B Free PDF Kit Download: https://www.toastmasters.org/Resources/Resource%20Library?c=% 7b86B5527A+269E+4691+B28D+0F4D416C3F3C%7d&t=moments +of+truth
  • 16.
    VP Membership Responsible forCSP Membership Goals  How will the club recruit 8 new or returning members in 2016 – 2017? Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20suc cess%20plan
  • 17.
    VP Membership Transferable Skills Networking  Relationship Building  Marketing & Outreach  Sales Skills & Confidence
  • 18.
    VP Public Relations PrintPromotion  Meeting & Event Flyers  Club Newsletter Free Tools & Templates @ Toastmasters.org  http://toastmasters.org/Resources/Resource- Library  http://www.toastmasters.org/Leadership- Central/Logos-Images-and-Templates
  • 19.
    VP Public Relations DigitalPromotion  TI Club Listing  Club Website  Email Lists  Social Media (Facebook, Meetup)
  • 20.
    VP Public Relations Assistswith Membership Recruiting Goals  How will the club attract prospective members and bring them into the club as guests in 2016 – 2017? Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20suc cess%20plan
  • 21.
    VP Public Relations TransferableSkills  Messaging / Copywriting  PR Strategy, Scheduling & Implementation  Social Media Marketing  Sales Skills & Confidence
  • 22.
    Secretary Record Club Business Draft and Distribute Minutes for all Executive Committee & Club Meetings  Read Minutes at Meetings  Maintain Current Club Roster and Officer List  Update Club Bylaws As Needed Club Records or Google “Meeting Minutes Template”
  • 23.
    Secretary Support Development & Implementationof Club Success Plan (CSP)  Assist President With Drafts & Correspondence  Record CSP Action Items Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20suc cess%20plan
  • 24.
    Secretary Transferable Skills  Listening Time Management  Record Keeping  Project Management
  • 25.
    Treasurer Manage Club Bank Account Pay Approved Expenses  Collect & Pay Member Dues Keep ACCURATE Financial Records Provide Financial Reports to Club Club Leadership Handbook Toastmasters Item #CLH Free PDF download @ http://www.toastmasters.org/clh
  • 26.
    Treasurer Coordinate Draft & Approvalof Club Budget  What are recurring expenses of the club?  What expenditures do the officers propose to help the club reach its DCP goals in 2016 – 2017?  Advertising  Education Awards  Events etc. Toastmasters Item #1111 Free PDF Download @ http://www.toastmasters.org/Resources/Resource- Library?t=distinguished%20club%20program%20and%20club%20success%20plan
  • 27.
    Treasurer Transferable Skills  Budgeting Project Coordination (Club Budget)  Money Management  Record Keeping  Accounts Payable
  • 28.
    Sergeant at Arms SetUp Venue for Meetings  Speaker Accommodations & Equipment Needs Manage Club Property  Storage & Inventory  Maintenance & Replacement Needs Greet Guests Call Meeting to Attention Club Leadership Handbook Toastmasters Item #CLH Free PDF download @ http://www.toastmasters.org/clh
  • 29.
    Sergeant at Arms TransferableSkills  Record Keeping  Organization  Event Planning  Venues  Equipment  Meeting Preparation  Audio-Visual Setup  Speaker Accommodations
  • 30.
  • 31.
    Toastmasters’ Inverted Hierarchy GUESTS Members Club(Prospeakers) Tara current President Area 61; Steve current Area Director (5) Division F; Heather is Division Director (20) District 53; Rich, Beth, and Joe (140)
  • 32.
    District 53 Leadership RichDerksen, Beth Langdon, & Joe Abreu
  • 33.
    Even further afield Region9 & Toastmasters World Headquarters
  • 34.
    Table Topics: Building aLeadership Team Heather Turner, DTM Division F Director
  • 35.
    Bringing it AllTogether as a Team! Be Accountable Do what you say you will do. Tell us about a time (at work, in a club or at home) when you or at teammate failed on a major deliverable. How many people were affected, and what was the result to the project?
  • 36.
    Bringing it AllTogether as a Team! Be Vulnerable Admit your weaknesses and ask for help. Tell us about a time when you or a teammate admitted to a shortcoming or challenge in executing on a responsibility and asked for help. What was the result to the asker? What was the result for the team?
  • 37.
    Bringing it AllTogether as a Team! Be Open to New Ideas Entertain all new ideas – even those you think you’ve tried before. Tell us about a time when a teammate brought you an idea that you thought had failed, but executed it in a new way that yielded a surprising result. Alternatively, tell us about a time when you offered a new idea and were told “we’ve already tried that”. How did that make you feel?
  • 38.
    Bringing it AllTogether as a Team! Have an Opinion…and Share It Apathy kills clubs, so care enough to have an opinion. Tell us about a time when you spotted a potential problem but did not speak up, and then the problem became real. How did you feel? Did you resolve to do anything differently after that? Alternatively, tell us how you encourage others to develop self-confidence and share their opinions.
  • 39.
    Bringing it AllTogether as a Team! Eat Your Frogs Unpleasant tasks don’t go away when you ignore them…so “eat those frogs”! Have you ever procrastinated on an unpleasant or onerous task, only to find that the waiting and/or the outcome was worse than the work itself? What might have happened if you asked for help? What might you do differently in the future?
  • 40.
    Bringing it AllTogether as a Team! Focus on the Common Goal Have a strategy…but don’t lose sight of the goal. Tell us about at time when you worked on a project where everything went wrong, but you (and/or your team) still met your goal. What allowed you to be successful? What does this tell you about goals vs. strategies?
  • 41.
    Bringing it AllTogether as a Team! Celebrate Each Other! Be a cheerleader for your team, and never take anyone for granted. Compare a time when you were taken for granted and a time when you were appreciated. How did each situation make you feel? How did it impact your work and the results to your team?
  • 42.
    Serve the Member AMethod for Using the Distinguished Club Program Presented by Tara E. Browne, DTM
  • 43.
    Not a pass/failor a measuring stick…
  • 44.
    …but a roadmapto creating a great member experience
  • 45.
    Three Pillars ofMember Experience Leadership Membership Accomplishment
  • 46.
  • 47.
    • What does“good” look like? • What can we do to get to “good”? • What should we do first? Leadership: Vision, Plan & Priorities
  • 48.
  • 49.
    Membership: Benefits to theClub Attrition Offset Meetings Variety & Value Belonging & Social Proof
  • 50.
  • 51.
    Mission of aToastmasters Club We provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth. A Proven Curriculum Accomplishment: Educational Achievements!
  • 52.
    Keep the Roadin Good Repair… To create a great member experience: And the DCP Map Will Guide You There!
  • 53.
  • 54.
    Prospeakers 2017 • Whatis one thing you would personally like to accomplish between now and June 30, 2017? • What is your vision for Prospeakers Club?

Editor's Notes

  • #2 1
  • #3 2
  • #48 VISION: What does “good” look like? PLAN: What can we do to create “good”? PRIORITIZE: What should we do first?
  • #50 ATTRITION: 25 – 40% annually MEETINGS: Variety of content, feedback BELONGING: Supportive relationships = retention > attraction