The document is an email from Antonia Ficova to Skype requesting customer service and raising various concerns. It contains 7 requests for information and improvements to Skype's products and services. Antonia asks for a complete report of her account details and history, improvements to online services and new designs. She also asks for a clear customer support email address and questions why she cannot view old messages and call history from past years.

1. 10. 2. 2016 Zoho Mail­ Print
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From : ANTONIA FICOVA ING. <antoniaficova@zoho.com>
To :
<msubserv@microsoft.com>,<MSDNIC@eu.subservices.com>,<msschk@microsoft.com>,
<msscanz@microsoft.com>
Cc : <drmspkna@Microsoft.com>,<em@eu.subservices.com>
Bcc :
"washington.field"<washington.field@ic.fbi.gov>,"uvs"<uvs@presidium.ras.ru>,"NOR­
PolishDiscOffice"<nor­polishdiscoffice@mod.uk>
Subject : SKYPE SERVICES ­ CUSTOMER CARE IMMEDIATELY ­ HIGH IMPORTANT
Date : Wed, 10 Feb 2016 19:26:40 +0100
Dear owners, founders, current representatives of company Skype,
How are you doing? What is new in area of technology?
Feel free to forward, print and deliver this to responsible and reliable person, in other words
department that deals with those needs.
­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­
First of all, I would like to wish to you happy start of 2016.
Secondly, I would like to share with you following tasks that may interest especially you:
1. Could you please provide complete report that should includes ­ date of registration,
amount of phone calls plus video records, time, date, etc.
2. Could you please make improvement in terms of your products and services, especially
skype online, due to your huge volume of customers? To put just advertisement cost you more
than creation smth new? Do you know definition of innovation ­ research ­ development?
3. Yes, my nickname registered on skype ID, on your server is: Neznama14.
4. Could you please explain why option for view of my messages, phone calls from
previous period is not available?
Straight to the point, in case that I want to make view on my previos activity in terms of
history, option is just for period ­ yesterday, last week.
5. Why I can not see my messages and all my activity from exempi gratia 2013, 2011, what
do you think?
6. Could you please provide clear and make new design of your products, your customers
requires smth new, you know what does it mean, right?
7. Could you please create clear email address, at least for customer support, customer
care so than I may contact you according my needs.
Thirdly, according what I mentioned above, I would like to point out that saving planet,
saving trees cost you more than send me directly by post any letter? You know what, I love to
write and read, so kindly try at least understand this.
Fourthly, how many people did you open doors with fully pockets? In short, could you
please pay attention to whom you provide smth, especially any data, private data, is that clear
for you?
Viewed in this light, if you do not know to make appreciation and give a credit to person,
to company, to region, to country, to continents, than what maters the most? Yep, your

2. 10. 2. 2016 Zoho Mail­ Print
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planning and calculating took a lot of time so where is result? Smth went wrong? Smth you
ruined? Smth you made hidden?
Well, happy and satisfied customers will give you a lot of feedbacks, for sure and it seems
on their faces plus wrinkles and cost on cosmetics. Kindly, make verification of current my
location and try to deliver smth straight to my foot, so than I would be glad more.
Have a sunny 24/7 day,
Nice greetings from europe,
ANTONIA
­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­
Regards
ANTONIA FICOVA ING.
AF
Public Profile:
http://antoniaficova.com/
https://sk.linkedin.com/in/antoniaficova
Tel. contact: +421 918 216 381
Think Environmentally Before Printing This Email!