10. WWW.FLOODCONTROL2015.COM
1995 Mass evacuation
High water levels Rhine, Meuse and Mosel
Melted snow from the Alps, rainfall from Ardennes
Dykes around River Waal were crumbling
Doubt about stability
Water level 5 meters ( > two levels)
Largest evacuation in recent history
250.000 people, 200.000 livestock
Five days - two weeks
No dike breach
Damage : 400 million euro
Psychosocial impact of evacuation
12. 11
9-2-2012
Lessons drills and flood events
Lead-time warning and crisis communication
Worse Credible Floods
Self-reliance and community resilience
Coordination, collaboration and information sharing
More efficient and effective training
431 municipalities 27 waterboards
Exercise
Interagency WGs
10 Months
Collaboration building Inter-organizational relations 12 provinces 25 safety regions
13. Serious games for multi-teams
Many teams and many interfaces
Professionals and citizens
Netherlands and Germany
Water boards and safety regions
Operational and strategic levels
National en regional levels
12
14. Media Emergency services
Mayor
Social network
Experts
Communication
Citizens
15. Seriousgaming FC 2015
Training and innovation centre
Education, training and exercising
Innovations
Lessons learned elsewhere
Serious games 2012
Water coach
Information manager and liaisons
Crisis communication game
Coordination policy teams
Development
1* Water board, 1* safety region, 1* national level
N * Water boards, N * safety region, N * national level
National and international
Other hazards (e.g. CBRNE, Black-outs, Pandemics, etc).
14
17. WOT
Waterboards LCO
LCO ROT
Safety regions
(waterboard) (national water) (safety region)
FLIWAS
verkeersbeeld
mailbox GIS-kaart
Information managerlaptop
and laptop mailbox GIS-kaart
Information manager and
LCO cliënt
Information manager and laptop
liaisons liaisons
liaisons
News News
WOT netwerk News LCO netwerk ROT netwerk
NCMS
printer printer printer
nieuws klok
SG netwerk
logger score spelleiding
Server Facilitator scenario
Serious Gaming facilitation
18. WWW.FLOODCONTROL2015.COM
social media monitor:
information needs
citizens
Situation awareness:
Water levels, dike Message components for
stability, flood crisis communication
scenario’s, impacts
Serious game
coordinated crisis
communication
Inter-
organizational
interactions Timely, consistent ,
actionable information
from trusted sources
19. 18
9-2-2012
Innovations TNO 2012
training crisis management of strategic teams
training crisis management of operational teams
training crisis communication
evacuation support software
social media monitoring software
exercise scenario software
multi-party crisis management training environment
