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TANYA SMITH
C H IC A G O , ILLINO IS , 6 0 6 3 7 T A NY 2 1 5 @ G MA IL. C O M
PROFILE
 Management professional with multi-faceted experience in retail,insurance, and real estate industries.
 Results-oriented leader who generates high level ofemployee morale and engagement by modeling
Excellent service behaviors, building productive relationships with all staff, establishing high standards
and coaching performance
 Enthusiastic and high energy leader with proven recordofsuccess in sales, reduction in turnovers,
inventory control, and customersatisfaction roles.
PROFESSIONAL EXPERIENCE
WA LGREEN 'S COMPA NY , CHICA GO, IL
A ssistant Sto re Manager, 20 0 6 – present
 Supervises 25+ employees; in charge ofassignment delegation,shift scheduling, payroll processing,
training, and performance review.
 Conducts weekly meetings to negotiate chargebacks in excess of$80,000 in damaged and expired
inventory;and negotiatecost effective purchases with vendors to obtain a 30%gross profit.
 Monitors sales floor activity,displayed merchandise,evaluates compliance logs, and assists Shift Leads
with associate’s concerns.
 Ensures desired company results in the areas ofcustomer service, profitability, training, and
merchandising by setting aggressive yetrealistic goals to ensure success.
 Built exceptional employee morale by modeling customer service,by greeting employees at the
beginning oftheir shifts, listening, coaching, and problem-solving. This approach has resultedin a
reduction ofassociateturnover from 58%to 24%.
THE HA BITA T (COLUM BU S PLA ZA ), CHICA GO, I L
Offic e A dministrato r, 20 0 5 – 20 0 6
 Directed collection ofmonthly assessments, rental fees, and deposits and payment ofinsurance
premiums, mortgage, taxes, and incurred operating expenses.
 Planned, scheduled,and coordinated general maintenance, major repairs,and remodeling or
construction projects for 425 unit residential properties.
 Acted as a liaisons between on-site managers or tenants and owners.
 Prepared monthly balanceaccountsreports and ac curately reconciled funds ofmore than $800,000
manually.
STA TE FA RM INSURA NCE (PA T A PPLETON 'S A GENCY ), CHICA GO, IL
Insuranc e A c c o unt Exec utiv e, 1 995 – 20 0 5
 Organized and worked with detailed office or warehouse records, maintaining files for each
policyholder,including policies that are to be reinstated or cancelled.
 Modified, updated,and processed existing policies and claims to reflect any changes in beneficiary,
amount ofcoverage,or type ofinsurance.
 Examined letters from policyholders or agents, original insurance applications,and othercompany
documents to determine ifchanges were neededand effects ofchanges.
 Sold various types ofinsurance policies to businesses and individuals on behalfofinsurance companies,
including automobile,fire, life, property,medical and dental insurance or specialized policies such as
marine, farm/crop, and medical malpractice.
EDUCATION
CHICA GO STA TE UNIV ERSITY , CHICA GO, IL BA , MA NA GEMENT

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TMSResume2015wophone

  • 1. TANYA SMITH C H IC A G O , ILLINO IS , 6 0 6 3 7 T A NY 2 1 5 @ G MA IL. C O M PROFILE  Management professional with multi-faceted experience in retail,insurance, and real estate industries.  Results-oriented leader who generates high level ofemployee morale and engagement by modeling Excellent service behaviors, building productive relationships with all staff, establishing high standards and coaching performance  Enthusiastic and high energy leader with proven recordofsuccess in sales, reduction in turnovers, inventory control, and customersatisfaction roles. PROFESSIONAL EXPERIENCE WA LGREEN 'S COMPA NY , CHICA GO, IL A ssistant Sto re Manager, 20 0 6 – present  Supervises 25+ employees; in charge ofassignment delegation,shift scheduling, payroll processing, training, and performance review.  Conducts weekly meetings to negotiate chargebacks in excess of$80,000 in damaged and expired inventory;and negotiatecost effective purchases with vendors to obtain a 30%gross profit.  Monitors sales floor activity,displayed merchandise,evaluates compliance logs, and assists Shift Leads with associate’s concerns.  Ensures desired company results in the areas ofcustomer service, profitability, training, and merchandising by setting aggressive yetrealistic goals to ensure success.  Built exceptional employee morale by modeling customer service,by greeting employees at the beginning oftheir shifts, listening, coaching, and problem-solving. This approach has resultedin a reduction ofassociateturnover from 58%to 24%. THE HA BITA T (COLUM BU S PLA ZA ), CHICA GO, I L Offic e A dministrato r, 20 0 5 – 20 0 6  Directed collection ofmonthly assessments, rental fees, and deposits and payment ofinsurance premiums, mortgage, taxes, and incurred operating expenses.  Planned, scheduled,and coordinated general maintenance, major repairs,and remodeling or construction projects for 425 unit residential properties.  Acted as a liaisons between on-site managers or tenants and owners.  Prepared monthly balanceaccountsreports and ac curately reconciled funds ofmore than $800,000 manually. STA TE FA RM INSURA NCE (PA T A PPLETON 'S A GENCY ), CHICA GO, IL Insuranc e A c c o unt Exec utiv e, 1 995 – 20 0 5  Organized and worked with detailed office or warehouse records, maintaining files for each policyholder,including policies that are to be reinstated or cancelled.  Modified, updated,and processed existing policies and claims to reflect any changes in beneficiary, amount ofcoverage,or type ofinsurance.  Examined letters from policyholders or agents, original insurance applications,and othercompany documents to determine ifchanges were neededand effects ofchanges.  Sold various types ofinsurance policies to businesses and individuals on behalfofinsurance companies, including automobile,fire, life, property,medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice. EDUCATION CHICA GO STA TE UNIV ERSITY , CHICA GO, IL BA , MA NA GEMENT