The document is a questionnaire for employees about grievances in their organization. It begins with an introduction explaining the purpose is for an MBA study on grievances among employees. It then contains 21 multiple choice or short answer questions about demographic information, the employee's grievance experience, the grievance handling process and policy, and their satisfaction level. The questions address topics like the type of grievance, how long it has been an issue, sharing grievances with others, awareness of procedures, time taken to address the grievance, communication about actions taken, and effectiveness of the current policy.

1. QUESTIONNAIRE
Respected Sir / Madam,
I am ................Reg……………… No. student of ………………………………………As a part of
my MBA curriculum, I am doing the project on “A STUDY ON GRIVEANCES AMONG
EMPLOYEES” I kindly request you to help me in the study by answering the questions below. Data
collected from you will be kept highly confidential & will not be disclosed to anyone at any cost. It is purely
for academic purpose.
Thanking you.
Instruction: Given below are some statements. Please read each of them carefully and select the appropriate
choice as given below, by making a tick mark in the box across each item
DEMOGRAPHIC PROFILE:
1 GENDER
MALE FEMALE
2 AGE:
20 - 30 yrs
31- 40 yrs
41 - 50 yrs
51 – 60 yrs
Above 60 yrs
3 You are attached with the following department:
FRONT OFFICE
HOUSE KEEPING
NURSING
MAINTAINANCE
FOOD & BEVERAGE
4 Your DESIGNATION in the organization.
5 Length of SERVICE: 0 – 5 years Above 5 years

2. 01. What is your grievance?
A) Wage & salary B) Working condition C) Promotion D) Discipline E) Others
02. From how long are you facing the grievance?
A) Less than 6 months. B) More than 6 months.
03. Kindly mention the most grievance prone subjects in your organization?
A) Wage & salary B) Working condition C) Promotion D) Discipline E) Others
04. Do you keep grievances to yourself?
A) Always B) Sometimes C) Never
05. Do you share grievances with your colleague?
A) Always B) Sometimes C) Never
06. Do you directly go & discuss your grievance with immediate superior when a grievance arises?
A) Always B) Sometimes C) Never
07. Are you aware of the grievance redressal procedure followed in your organization?
A) Yes B) No
08. Is the grievance handling procedure explained to you?
A) Yes B) No
09. Have you registered your grievance to the immediate superior?
A) Yes B) No
10. Does your immediate superior respond to your grievance in specify time limit?
A) Yes B) No
11. Does management has redressed your grievance?
A) Yes B) No

3. 12. Does management gather all relevant facts about the grievance?
A) Yes B) No
13. How much time management has taken to redress your grievance?
A) Less than 01 month B) More than 01 month C) Pending
14. Are you informed about the action taken in view of your grievance?
A) Yes B) No
15. Are there any discrepancies in handling the grievances in the organization?
A) Always B) Sometimes C) Never
16. Are you satisfied with the management decision regarding your grievance?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
17. Do you feel that present grievance handling policy of your organization is effective?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
18. Are you satisfied with the grievance handling policy of the organization?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
19. What are the constraints involved in grievance redressal?
20. The management has been making efforts to dispose off all grievances procedurally with a view to ensure justice
and satisfaction to the employees.
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
21. Grievance redressal is one of the major components of job satisfaction.
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
……………………………….Thank you for sparing your valuable time. ………………………..