Throwing in the towel - saying "come get your kid"
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Asking a child to leave camp has never been an easy task. Every year it seems like a family's expectations of what a summer camp can provide grows. Families need more support than ever. At the same time, parents trust of educators and care providers has shifted dramatically in the past decade. Parents are skeptical of any criticism about their child. Now it seems like when it comes to kicking someone out of camp, we're doing it all wrong. Come learn how to talk to families about this sensitive topic, navigate conversation traps, and provide the best care for all campers. Learning objectives: - Learn how to identify when a child should go home - Learn how to take the steps to send child home - Learn how to talk with families about their child home
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Throwing in the towel - saying "come get your kid"
- 1. Scott Arizala, The Camp Counselor Dan Weir, Frost Valley YMCA Throwing in the towel
- 2. Saying “come get your kid”
- 5. Find the entire presentation at http://www.danlovescamp.com/ by 10am tomorrow
- 8. Teaching Why do we need to do this session?
- 9. Old way VS New Way Teaching
- 10. • Formulaic • Three steps – Give the parents the heads up about the behaviors – Give the kid consequences – Asked the child to leave • Parents were on our side • Case by case • Many steps • Parents are not on our side Teaching Old way VS New Way
- 11. • “Good Job” • Take it personally • Embarrassed easily • Hates struggle • Always connected Parents! Teaching
- 12. Mastery: How to take on the problem
- 13. Step #1 Prep
- 14. Get all the facts Mastery- #1 Prep
- 15. Get all the facts Mastery- #1 Prep What happened?
- 16. Get all the facts Mastery- #1 Prep What did we do to help the child?
- 17. Get all the facts Mastery- #1 Prep Why is does the child need to go home?
- 18. Make a plan Mastery- #1 Prep
- 19. Make a plan Mastery- #1 Prep What needs to happen next?
- 20. Make a plan Mastery- #1 Prep When are they going home?
- 21. Make a plan Mastery- #1 Prep How are they going home?
- 22. Make a plan Mastery- #1 Prep •What is next •When they are leaving •How are they leaving
- 23. Prepare answers to probable questions Mastery- #1 Prep
- 24. Prepare answers to probable questions Mastery- #1 Prep Refunds
- 25. Prepare answers to probable questions Mastery- #1 Prep Insufficient staff supervision
- 26. Prepare answers to probable questions Mastery- #1 Prep Inability to get to camp in a timely way
- 27. Prepare answers to probable questions Mastery- #1 Prep Can my child come back?
- 28. Step #2 Making the call
- 29. Thinking about your environment Mastery- #2 Making the call
- 30. Never do the phone call alone Mastery- #2 Making the call
- 32. The conversation •Your opener •What happened •What we did •What needs to happen next Mastery- #2 Making the call
- 33. Time to shut up and listen Mastery- #2 Making the call
- 34. Time to shut up and listen Mastery- #2 Making the call Respectfully listen, acknowledge feelings w/o wavering from plan
- 35. It’s worth your time. Mastery- #2 Making the call
- 36. Mastery- #2 Making the call The more you listen now, the less you will deal with later
- 37. Mastery- #2 Making the call The parent just wants to be heard
- 38. • “Good Job” • Take it personally • Embarrassed easily • Hates struggle • Always connected Parents! Teaching
- 39. Mastery- #2 Making the call Your mantra is “Less is more”
- 40. Step #3 After the call
- 41. Document everything Mastery- #3 After the call
- 42. Document everything Times and dates Mastery- #3 After the call
- 43. Document everything Demeanor of the parents and kids Mastery- #3 After the call
- 44. Prep for face to face Mastery- #3 After the call
- 45. Prepare the camper Mastery- #3 After the call
- 46. Offer debriefs for those who need them Mastery- #3 After the call
- 47. Follow up with the family Mastery- #3 After the call
- 48. Follow up with the family Asking “how their family has been” Mastery- #3 After the call
- 51. • Alejandro has been coming to camp for years • This summer isn’t going well • He doesn’t like the kids in his cabin but likes his counselors • It’s midway through the session • He has been talked to by the two counselors, unit leader, Assistant Director and you • Alejandro has even spoke to his mom and promised her that this would change • You told mom that if it continued that he would need to go home • So far mom has been good – wants her son to change his behavior and asked you to really keep an eye on the cabin dynamic The scenario is a 14 year old boy is being defiant Finals
- 52. Wrapping Up
- 54. Find the entire presentation at http://www.danlovescamp.com/ by 10am tomorrow