Imagine if your patients were armed with all the tools and resources they needed to make informed decisions on their healthcare choices and billing options. The focus on surprise medical bills and patient loyalty has been in the news recently, along with how high-deductible health policies are linked to delayed diagnosis and treatment.

1. 1
There’s no GPS to help your
patients on their financial journey
through healthcare.
— MediRevv

2. 2
focus on
surprise medical bills and patient loyalty
high-deductible health
policies are linked to delayed diagnosis and treatment.
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3. 3
To put it simply, patients are confused, and it is hitting your bottom line.

4. 90%
increase in write-offs
between 2011 and 2017.
Commercial insurance denials are increasing
while the success rate of appeals is declining.
56%
of consumers would
not be able to pay $1,000
medical bill.
93%
of consumers were surprised
by a medical bill in 2018.

5. 5
Consumer
Experience
A new survey illustrates the consumer
experience is truly the healthcare industries’
blind spot. Most providers are still leveraging
paper and manual processes for their
collections, and it frequently takes many months
to collect any payment. Unfortunately, there is no
voice-activated GPS to guide patients through
the revenue cycle, but there is a roadmap to an
ideal financial journey.
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6. 6
What can you do to help drive patients to a
positive financial destination?
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7. 7
03
Stops on the
patient financial journey
01 02
Finding a provider Scheduling Registration
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8. 8
04 0605
Check in Post visit Billing
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9. 9
Stops on the
patient financial journey
07
End Timeline
Patient Responsibility
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10. 1010
Start now

11. 11
Finding
a provider
Patient A Patient B
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12. 12
Scheduling
Patient A Patient B
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13. 13
Registration
Patient A Patient B
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14. 14
Check in
Patient A Patient B
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15. 15
Post visit
Patient A Patient B
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16. 16
Billing
Patient A Patient B
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17. 17
Patient
Responsibility
Patient A Patient B
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18. 1818
Results

19. 19
Patient A experiences a win-win scenario for themselves and for the
provider as both arrive at a happy destination. By communicating early
and often with the patient their encounter was positive. The patient's
effortless and forthright financial experience creates loyalty and results in
a healthy revenue cycle.
Green Light Results
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20. 20
Patient B never pays bill because they feel misled, and the
out of pocket costs exceed their comfortable zone as well as available
liquid assets. This patient speaks of the provider negatively and does not
return for future care. Patient B ends up with a balance in bad debt and the
provider does not receive any compensation unless a premium is paid to
the collections agency and patient ends up paying much later.
Road Block Results
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21. 21
Fuel for the
journey
© 2019 MediRevv. All Rights Reserved. Source of date: Advisory Board’s 2018 Consumer Financial Experience Survey Revenue Cycle Advancement Center Interviews and analysis.

22. 2222
The Bottom Line

23. 23
The
Bottom Line
How do you start to bridge the gap between the current state of patient journey versus the
ideal experience?
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24. 24
Contact
Us
contactus@medirevv.com
© 2019 MediRevv. All Rights Reserved.