Adult learning has evolved over the past 5 years from more passive listening to active engagement through physical movement and group activities. Training methods have also advanced, replacing outdated computer-based trainings with hands-on experience and lively discussions. Effective learning now involves two-way communication, debate, and accountability between all parties rather than one-direction instruction.

1. What can we note about adult learning from 5
years of observation

2. THEN NOW
 Stand in one place. Listen.  Physical activity is a must.
Moving around forming
breakout groups and
returning as a group for
report outs or talking walks
to review visuals creates a
positive learning
environment.
 We learn through
engagement

3. THEN NOW
 CBTS
 DTV
 Very little hands on training
 Technology advancements
 A whole day of hands on
training
 Discussion and activities
over DTVs
 CBTs completed before
actual training

4. THEN NOW
 One way communication  Discussion and debate
 Feedback is a gift- must be
a two-way street

5. THEN NOW
 Typical cashier
• College/high school age
earning money to pay bills
 Typical cashier
• High School age
• College age
• Post college
• Retired age

6. THEN NOW
 Accountability:
• NONE!
 Accountability:
• Cashiers are expected to
achieve CCG goal of 95
each week
• Communicate with
supervisor, trainer,
management, other
associates