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The untapped opportunity for travel agents in medical tourism
- 3. Samer Mazahreh Manager – Business Development Salamatak Healthcare Management ‐ Dubai Coming from a family of doctors, Samer is one of five founders of Salamatak and is responsible for creatingfounders of Salamatak, and is responsible for creating strategic partnerships with entities in the field of medical tourism around the globe. Samer is a frequent speaker in medical tourism, the latest taking place in M ’ L i hibiti S i ti tMoscow’s Leisure exhibition. Samer is presenting two panels during the Congress in Orlando; giving insight on Medical Tourism in the GCC, and sharing successful models with tour operators on Medical Tourism. Samer has more than 10 years’ experience in wealth & relationship management across Jordan and the UAE.
- 4. Why Medical Tourism Non Cyclical LuxuryNon‐Cyclical Luxury Financial Reward Differentiation
- 5. H t $25k $1900 What will be your Revenue from Medical Tourism Heart Bones/ Joints A i t d P $25k $9.5k $8 7k $1900 $700 $650 C i Weight Loss Assisted Preg. $4k $8.2k $8.7k $300 $600 $650 Eyes Cosmetic $3.5k $4k $260 $300 $Dental Health Chkup. $1.3k $300 $97 $22 l f l h l d h dl !Plus revenue from long hotel stays & ground handling!
- 6. Why People Travel for Medical Treatment Direct Access Distrust of System Availability Price Better Care Access of System Deloitte & Touche
- 7. How Patients Benefit from Medical Facilitators Pre Travel During Stay Post TreatmentPre‐Travel During Stay Post‐Treatment Save Time 2 days Save Money Free Transportation Peace of Mind Translation 1. 4 – 5 medical opinions in 2 days with all inclusive prices from pre‐screened facilities. 2 Pre travel medical consultation before leaving home country with the Dr direct vs. 2 months 10‐20% off logistics 10% off treatment* Help Line Follow‐up 2. Pre‐travel medical consultation before leaving home country with the Dr. direct. 3. Assistance in travel arrangements & visas. 4. Free transportation from & to the medical center, and airport pickup & drop‐off. 5. Discounted hotel & hotel apartment rates. 6. Priority access to medical providers. 7. Free companion & translation during medical visits. 8. Full concierge support for patients requests during their stay in Dubai. 9 Continued medical assistance after return to home country9. Continued medical assistance after return to home country. With ZERO cost to the Patient!
- 8. Patients Feedback on Medical Facilitators How Helpful Did You Find the Medical Tourism FacilitatorHow Helpful Did You Find the Medical Tourism Facilitator 80% found Facilitators ExtremelyExtremely Helpful Medical Tourism Association
- 9. How to Start in Medical Tourism 1 P t ith f ilit t1. Partner with a facilitator . 2. Present all inclusive medical tourism packages. 3. Prepare a medical tourism brochure. 4. Add Medical Tourism services & packages to your website. 5. Start marketing.
- 10. How to Work with a Facilitator White labeling is the Fastest & Easiest Way to Start Sameday Wellness Excursions * Wellness excursions for your existing tourists/ MICE executives White‐labeling is the Fastest & Easiest Way to Start Wellness excursions for your existing tourists/ MICE executives. Full White Labeling Solution by your Facilitator * hi l b li di l i b h f* White labeling a medical tourism brochure for your partners. * White labeling an email address and telephone number. * Incubation of a dedicated relationship manager from your team. p g y
- 16. How to Market Medical Tourism Business to Customer Business to Business 1. Online marketing: Google, Yandex, Social Media. 2 Wellness excursions 1. Medical facilitators. 2. Tour operators. 3 Large corporations Business to Customer Business to Business 2. Wellness excursions. 3. Email/ Whatsapp contacts. 4. Adverts in local newspapers of source countries. 3. Large corporations. 4. Insurance companies. 5. Embassies. 6. Government agencies; royal forces ...source countries. 5. Medical road‐shows in source countries. 6. Referring clinics in source 6. Government agencies; royal forces ... 7. Exhibitions. 8. Agencies for wealthy clients 9. Partner with clinics & doctors. countries. 10.Familiarization trips for doctors/ agents/ partners in your destination 11.Medical road‐shows for doctors in source countries.
- 17. How to Market Medical Tourism Effectiveness vs Start of PaybackEffectiveness vs. Start of Payback Effect. Google/ Yandex Medical Facilitator Doctors/ Medical Rdsh./ Fam. Med. Trips InsuranceInfluencers Whatsapp Travel/Tour Govt. Agencies Insurance CorporationsNewspaper E il Ref. Clinics Embassies Exhibitions Luxury AgenciesEmail St t P b Social Media Strt. Pyb.
- 18. How to Reach Medical Tourism Patients How Did You Find Out About Medical TourismHow Did You Find Out About Medical Tourism Google Ad words Word of MouthWord of Mouth Medical Tourism Association
- 19. How to Choose a Medical Tourism Destination 1 Quality Healthcare: doctors technology facilities accreditations1. Quality Healthcare: doctors, technology, facilities, accreditations. 2. Patient Protection: liability, insurance, patient protection unit. 3. Comprehensive medical specialties. 4. Existing medical tourism industry. 5. Easy visas. 6. Direct connectivity.6. Direct connectivity. 7. Safety. 8. Language support. 9 Family friendly9. Family friendly. 11. Strong government backing 12. Price. 13. Luxury & privacy is a plus.
- 21. Dubai as a Medical Tourism Destination 1 Million Patients in 2013; 150 000 International Patients; 20% YOY 20132013 20142014 1 Million Patients in 2013; 150,000 International Patients; 20% YOY 20132013 20122012 20112011 20082008 20092009 20102010 20072007 20062006 = 20,000 people = 20,000 people 20052005
- 24. What Patients Travel For Cardiac CBAG Stents Neurosurg. Spinal Pediatric Orthopedics Knee/ Hip Rep. Hip Resurfac Sports Med. ACL Rehabilitation Eyes Diabetes rel. PediatricStents Open Heart PediatricHip Resurfac. Rheumatoid Rehabilitation Pediatric Cataract Bariatric Stem CellsMale Surg. General Surg.Fertility Sleeve Band Balloon Hair Loss Anti Aging Breast Aug. Penile Enhanc. Penile Impl. Hernia Varicose Veins Hysterectomy IVF Gender Selec. Cosmetic Liposuction Tummy Tuck Dental Dental Impl. Smile Make Padiatrics Autism Eye Rel. Derma. Mole Removals Dark Patches Wellness Health Checkups Indian AyurvedaTummy Tuck Hair Loss Smile Make. Eye Rel. Neurosurgery Dark Patches Indian Ayurveda Chinese Med.
- 25. For Cancer South Korea Remains our Preferred Destination International Comparison on Cancer; 5 year relative survival rateInternational Comparison on Cancer; 5‐year relative survival rate l fUS National Library of Medicine www.ncbi.nlm.nih.gov/pmc National Cancer Information Center www.cancer.go.kr
- 26. Questions & Answers Samer MazahrehSamer Mazahreh Manager ‐ Business Development Mobile +971 ‐ 55 121 7462 Email Samer@Salamatak.com Hello@Salamatak.com b l kWeb www.Salamatak.com