This document discusses the role of the CFO as a corporate catalyst for change through process excellence. It argues that process excellence, rather than technical innovation alone, provides a sustainable competitive advantage. The document identifies several key processes that can give companies an edge, including shared services centers, centers of excellence, centralized procurement, and performance management. It provides examples of companies like Oracle, Experian, and Guohua Electric Power that have leveraged process excellence in these areas to improve efficiency, support global expansion, reduce costs, and gain competitive advantages.
Elevate your enterprise cfo role reportCor Ranzijn
Companies in virtually every industry are undergoing a secular change to new, platform- based businesses. To thrive, organizations need to digitally reinvent their enterprise business
and operating models. CFO"s continue to be instrumental in providing the analytical insights to help the enterprise invest capital into new opportunities. Essential to this process is a highly collaborative, in-synch C-suite. The CFO’s newest mandate – to help steer the strategic direction
of the enterprise and do so iteratively – requires changes to their finance organizations. Startlingly, nearly half of CFOs report their own finance organizations fall short of what’s required.
Elevate your enterprise cfo role reportCor Ranzijn
Companies in virtually every industry are undergoing a secular change to new, platform- based businesses. To thrive, organizations need to digitally reinvent their enterprise business
and operating models. CFO"s continue to be instrumental in providing the analytical insights to help the enterprise invest capital into new opportunities. Essential to this process is a highly collaborative, in-synch C-suite. The CFO’s newest mandate – to help steer the strategic direction
of the enterprise and do so iteratively – requires changes to their finance organizations. Startlingly, nearly half of CFOs report their own finance organizations fall short of what’s required.
The record of mergers and acquisitions have not been impressive all over the world. Most of these deals fail or are unable to achieve its projected growth and targets. The most common reason responsible for the failure of M&A deals are the cultural differences in the organisations. This paper discusses the reasons why most M&A deals fail with help of 2 examples.
HR can play a role in mergers and acquisitionsNetZealous LLC
HR is the organization’s facilitator, carrying out a wide variety of tasks that lubricate all the processes the organization carries out. It can play a supporting cast in a number of areas. M & A is one of the main activities that HR can support. HR can involve itself with the M & A process at the time of initiation. It can consult management and be a part of the discussion at the estimation change. While bargaining on the deal may be a management issue in which HR may have an ancillary role; HR has a lot to contribute when it comes to preparing the organization for a lot of work that needs to accompany M & A. It can handle all the people-related aspects of HR. The following are some of the areas in which HR can play a very important role in a merger or acquisition.
Issue | McKinsey Quarterly 2013 Number 4
@McKQuarterly
Strategy to beat the odds
Examines how to make wise strategic choices, mobilize the C-suite to take advantage of big data, use social technologies to engage employees and transform organizations, and build vibrant communities with help from companies.
Transformational deals have become desirable, but business leaders agree that they are the most difficult transactions in M&A today. This article lists seven fundamental tenets of M&A integration that can help your company shift its business model and maybe reshape its industry.
Family businesses account for significant part of the UAE economy. Family businesses dominate automotive, retail, fashion, real estate and manufacturing sectors. Family owned enterprises represent 90% of the businesses community in UAE and they contribute about 75-90% of the $500 billion plus trading activity. However, they face challenges on business continuity, succession, diversification, and professionalization front. In this paper, Browne & Mohan consultants present the approach to transforming UAE family businesses.
Hanging the shoes in style!!: Planning & Preparing SME family business for p...Browne & Mohan
Family run businesses are a significant segment of any nation’s industrial structure. Exit for family led small and medium businesses happen predominantly through three channels: M&A, IPO or natural death. Unfortunately, many SME family businesses are ill prepared for the ownership transition. Most companies change hands in emergency situations such as illness or death of an owner or partner. Consequently, many SME family businesses (or their heirs) are forced to accept a transaction that is less desirable. Preparing a business for ownership change may bring in many an upside benefits even if the business is not finally sold. The inadvertent benefits that emerge because of planned changes may unbundle the hidden value of the company. In this paper, Browne & Mohan consultants share the approach that could be used by SME family business owners to profit from planned exit.
So what does it take to evolve finance into an agile,
flexible and value-adding function? How does finance
harness digital tools and data to become a better
business partner? And where do the pitfalls lie?
Learning from those who’ve already taken those first
steps is an important starting point. Which is where
this ebook comes in.
Chief Financial Officers time to shift focusNeil Holmes
How do today’s CFOs prepare to take on the increasingly broad range of demands placed upon them?
Think about it … formative professional training remains focussed largely on auditing company performance, checking results are reported in accordance with the latest technical guidance and ensuring that the business meets regulatory requirements. And whilst keeping abreast of the numbers is still regarded as a key responsibility of the Finance team, in an increasingly digitised economy Boards are demanding that the CFO also provides greater analysis of what the numbers imply, supporting the business to meet its strategic goals.
The potential to automate and outsource control and governance procedures could arguably lead to these skills becoming a commodity, with the CFO increasingly expected to devote more time to ‘being on the pitch’, supporting the Chief Executive in leading the drive for growth, change and transformation. Blockchain technology and the rise of Artificial Intelligence could revolutionise not only the automation of transactional processes but also the ability to transform corporate reporting, enabling transactions to be recorded and reported in real time.
But these changes will have a profound impact on not only the traditional career trajectory of finance professionals, but on the skills and expertise that the finance function will need to deploy, including talent with significant data and digital expertise. It’s no longer enough for Finance leaders to oversee a team that assimilates and reports information, but instead, they must develop the capability to identify, interpret and communicate the most valuable data, in the right language, at the right time.
The proliferation of data and analysis means little if the capacity to derive relevance from it is absent. With an accelerating shift in focus of today’s CFO away from control and governance towards the increasing use of analytics and business partnering, the CFO has an enhanced role in shaping the company’s future rather than reporting on the past.
In our latest CFO paper ‘Time to shift focus’, we explore the three main areas of influence where a CFO’s impact on a business is felt most.”
The record of mergers and acquisitions have not been impressive all over the world. Most of these deals fail or are unable to achieve its projected growth and targets. The most common reason responsible for the failure of M&A deals are the cultural differences in the organisations. This paper discusses the reasons why most M&A deals fail with help of 2 examples.
HR can play a role in mergers and acquisitionsNetZealous LLC
HR is the organization’s facilitator, carrying out a wide variety of tasks that lubricate all the processes the organization carries out. It can play a supporting cast in a number of areas. M & A is one of the main activities that HR can support. HR can involve itself with the M & A process at the time of initiation. It can consult management and be a part of the discussion at the estimation change. While bargaining on the deal may be a management issue in which HR may have an ancillary role; HR has a lot to contribute when it comes to preparing the organization for a lot of work that needs to accompany M & A. It can handle all the people-related aspects of HR. The following are some of the areas in which HR can play a very important role in a merger or acquisition.
Issue | McKinsey Quarterly 2013 Number 4
@McKQuarterly
Strategy to beat the odds
Examines how to make wise strategic choices, mobilize the C-suite to take advantage of big data, use social technologies to engage employees and transform organizations, and build vibrant communities with help from companies.
Transformational deals have become desirable, but business leaders agree that they are the most difficult transactions in M&A today. This article lists seven fundamental tenets of M&A integration that can help your company shift its business model and maybe reshape its industry.
Family businesses account for significant part of the UAE economy. Family businesses dominate automotive, retail, fashion, real estate and manufacturing sectors. Family owned enterprises represent 90% of the businesses community in UAE and they contribute about 75-90% of the $500 billion plus trading activity. However, they face challenges on business continuity, succession, diversification, and professionalization front. In this paper, Browne & Mohan consultants present the approach to transforming UAE family businesses.
Hanging the shoes in style!!: Planning & Preparing SME family business for p...Browne & Mohan
Family run businesses are a significant segment of any nation’s industrial structure. Exit for family led small and medium businesses happen predominantly through three channels: M&A, IPO or natural death. Unfortunately, many SME family businesses are ill prepared for the ownership transition. Most companies change hands in emergency situations such as illness or death of an owner or partner. Consequently, many SME family businesses (or their heirs) are forced to accept a transaction that is less desirable. Preparing a business for ownership change may bring in many an upside benefits even if the business is not finally sold. The inadvertent benefits that emerge because of planned changes may unbundle the hidden value of the company. In this paper, Browne & Mohan consultants share the approach that could be used by SME family business owners to profit from planned exit.
So what does it take to evolve finance into an agile,
flexible and value-adding function? How does finance
harness digital tools and data to become a better
business partner? And where do the pitfalls lie?
Learning from those who’ve already taken those first
steps is an important starting point. Which is where
this ebook comes in.
Chief Financial Officers time to shift focusNeil Holmes
How do today’s CFOs prepare to take on the increasingly broad range of demands placed upon them?
Think about it … formative professional training remains focussed largely on auditing company performance, checking results are reported in accordance with the latest technical guidance and ensuring that the business meets regulatory requirements. And whilst keeping abreast of the numbers is still regarded as a key responsibility of the Finance team, in an increasingly digitised economy Boards are demanding that the CFO also provides greater analysis of what the numbers imply, supporting the business to meet its strategic goals.
The potential to automate and outsource control and governance procedures could arguably lead to these skills becoming a commodity, with the CFO increasingly expected to devote more time to ‘being on the pitch’, supporting the Chief Executive in leading the drive for growth, change and transformation. Blockchain technology and the rise of Artificial Intelligence could revolutionise not only the automation of transactional processes but also the ability to transform corporate reporting, enabling transactions to be recorded and reported in real time.
But these changes will have a profound impact on not only the traditional career trajectory of finance professionals, but on the skills and expertise that the finance function will need to deploy, including talent with significant data and digital expertise. It’s no longer enough for Finance leaders to oversee a team that assimilates and reports information, but instead, they must develop the capability to identify, interpret and communicate the most valuable data, in the right language, at the right time.
The proliferation of data and analysis means little if the capacity to derive relevance from it is absent. With an accelerating shift in focus of today’s CFO away from control and governance towards the increasing use of analytics and business partnering, the CFO has an enhanced role in shaping the company’s future rather than reporting on the past.
In our latest CFO paper ‘Time to shift focus’, we explore the three main areas of influence where a CFO’s impact on a business is felt most.”
To be a truly effective chief financial officer, you have to learn to be the champion of strategic discipline. Interviews with leading CFOs at Caterpillar, Philips, Sainsbury's, Verizon, and Wells Fargo bring five traits of the strategic CFO to light: value chain insight, business driver leverage, attention to talent, cultural engagement, and integrity and interpersonal skills.
With a fundamental shift in the CFO mission, the finance function has become a critical change agent across organizations. The role of financial leaders such as CFOs is evolving, from a traditional financial controller, to one that drives performance improvements across the organization.
Based on responses from 548 enterprise Finance leaders across Europe and Southeast Asia, our free report sets out the key development initiatives and investment needs for the coming years.
Deloitte Global Business Driven Hrt Financial Servicestscarborough7
This Deloitte report outlines key human capital challenges facing today\'s HR executives in financial services, and how building a more strategic HR partnership with broader business strategies can help overcome these challenges.
Chief Transformation Officer
The Chief Transformation Officer (CTO) is an organizational position that is gaining recognition within many organizations. The CTO is a relatively new type of leadership role that will be explored in this paper.
In your paper:
· Define the role and function of the Chief Transformation Officer.
· Explain how a CTO can help an organization with change initiatives.
· Explain what some of the disadvantages or limitations of the CTO position are.
· Describe how an organization’s utilization of a CTO is different than the “Changing from the Middle” approach (mentioned in Chapter 12 of the course textbook).
Your paper should be three to four pages in length (excluding the title and reference pages). Your paper must be formatted according to APA style as outlined in the Writing Center, and it must include in-text citations and references for at least two scholarly sources from the University of Arizona Global Campus Library, in addition to the course text.Required Resources
Text
Palmer, I., Dunford, R., & Buchanan, D. (2022). Managing organizational change: A multiple perspectives approach (4th ed.). McGraw-Hill Education.
· Chapter 7: Change Communication Strategies
· Chapter 12: The Effective Change Manager: What Does It Take?
Recommended Resources
Article
Pedulla, D. (2020, May 12). Diversity and inclusion efforts that really work (Links to an external site.). Harvard Business Review. https://hbr.org/2020/05/diversity-and-inclusion-efforts-that-really-work
· This article discusses how organizations can approach diversity and inclusion change initiatives.
Accessibility Statement does not exist.
Privacy Policy (Links to an external site.)
Multimedia
TED. (Producer). (2009, July). Itay Talgam: Lead like the great conductors (Links to an external site.) [Video file]. Retrieved from http://www.ted.com/talks/itay_talgam_lead_like_the_great_conductors.html
· This video takes a creative look at communication and the leader’s skills and abilities to develop harmony within an organization.
BR
NOVEMBER-DECEMBER 1996
I. Operational Effectiveness Is Not Strategy
What Is Strategy r
For almost tv̂ fo decades, managers have been
learning to play by a new set of rules. Companies
must be flexible to respond rapidly to compet-
itive and market changes. They must benchmark
continuously to
achieve best prac-
tice. They must
outsource aggres-
sively to gain ef-
ficiencies. And
they must nur-
ture a few core eompetencies in the by Michael
race to stay ahead of rivals.
Positioning-once the heart of strategy-is reject- !
ed as too static for today's dynamic markets and
changing technologies. According to the new dog-
ma, rivals can quickly copy any market position,
and competitive advantage is, at hest, temporary.
But those beliefs are dangerous half-truths, and
they are leading more and more companies down
the path of mutually destructive competition.
True, some barriers to competition are falling as
regulation eases and markets ...
Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM.
Loading...Top of Formcitation_instructionAccessibility Inf.docxjeremylockett77
Loading...
Top of Form
citation_instruction
Accessibility Information and TipsRevised Date: 07/2015
The global company's challenge
Export Manager
SaveE-mail
Number of items to be e-mailed: 1
· E-mail from:
· E-mail to: Separate each e-mail address with a semicolon.
· Subject:
· Comments:
E-mail a file with citations in:
· RIS Format (e.g. CITAVI, EasyBib, EndNote, ProCite, Reference Manager, Zotero)
· Generic bibliographic management software
· Citations in XML format
· Citations in BibTeX format
· Citations in MARC21 format
Number of items to be saved: 1
Save citations to a file formatted for:
· Direct Export in RIS Format (e.g. CITAVI, EasyBib, EndNote, ProCite, Reference Manager, Zotero)
· Generic bibliographic management software
· Citations in XML format
· Citations in BibTeX format
· Citations in MARC21 format
· Direct Export to RefWorks
· Direct Export to EndNote Web
· Direct Export to EasyBib
· Download CSV
Citation
Title:
The global company's challenge.
Authors:
Dewhurst, Martin1
Harris, Jonathan2
Heywood, Suzanne
Aquila, Kate
Source:
McKinsey Quarterly. 2012, Issue 3, p76-80. 5p.
Document Type:
Article
Subject Terms:
*International business enterprises
*Emerging markets
*Economies of scale
*Contracting out
*Risk management in business
*Business models
*Executives
*Financial leverage
*Globalization
*Research & development
Developing countries
Company/Entity:
International Monetary Fund DUNS Number: 069275188
Aditya Birla Management Corp. Pvt. Ltd.
International Business Machines Corp. DUNS Number: 001368083 Ticker: IBM
NAICS/Industry Codes:
919110 International and other extra-territorial public administration
928120 International Affairs
541712 Research and Development in the Physical, Engineering, and Life Sciences (except Biotechnology)
541711 Research and Development in Biotechnology
Abstract:
The article focuses on the management of risks, costs, and strategies by international businesses in emerging markets. It states that the International Monetary Fund reported that the ten fastest-growing economies after 2012 will all be in developing countries. It mentions that technology company International Business Machines expects by 2015 to earn 30 percent of revenues in emerging markets compared to 17 percent in 2009, while Indian multinational conglomerate Aditya Birla Group earns over half of its revenue outside India and has operations in 40 nations. It talks about the benefit of economies of scale in shared services enjoyed by large global companies and comments that the ability to outsource business services and manufacturing is benefiting local businesses.
Author Affiliations:
1director in McKinsey's London office
2director in the New York office
Full Text Word Count:
1632
ISSN:
0047-5394
Accession Number:
78031780
Database:
Business Source Complete
PlumPrintNo Results Found
Translate Full Text:
Translation in Progress:
Translations powered by Language Weaver Service
The global company's challenge
Contents
1. St.
Loading...Top of Formcitation_instructionAccessibility Inf.docxcroysierkathey
Loading...
Top of Form
citation_instruction
Accessibility Information and TipsRevised Date: 07/2015
The global company's challenge
Export Manager
SaveE-mail
Number of items to be e-mailed: 1
· E-mail from:
· E-mail to: Separate each e-mail address with a semicolon.
· Subject:
· Comments:
E-mail a file with citations in:
· RIS Format (e.g. CITAVI, EasyBib, EndNote, ProCite, Reference Manager, Zotero)
· Generic bibliographic management software
· Citations in XML format
· Citations in BibTeX format
· Citations in MARC21 format
Number of items to be saved: 1
Save citations to a file formatted for:
· Direct Export in RIS Format (e.g. CITAVI, EasyBib, EndNote, ProCite, Reference Manager, Zotero)
· Generic bibliographic management software
· Citations in XML format
· Citations in BibTeX format
· Citations in MARC21 format
· Direct Export to RefWorks
· Direct Export to EndNote Web
· Direct Export to EasyBib
· Download CSV
Citation
Title:
The global company's challenge.
Authors:
Dewhurst, Martin1
Harris, Jonathan2
Heywood, Suzanne
Aquila, Kate
Source:
McKinsey Quarterly. 2012, Issue 3, p76-80. 5p.
Document Type:
Article
Subject Terms:
*International business enterprises
*Emerging markets
*Economies of scale
*Contracting out
*Risk management in business
*Business models
*Executives
*Financial leverage
*Globalization
*Research & development
Developing countries
Company/Entity:
International Monetary Fund DUNS Number: 069275188
Aditya Birla Management Corp. Pvt. Ltd.
International Business Machines Corp. DUNS Number: 001368083 Ticker: IBM
NAICS/Industry Codes:
919110 International and other extra-territorial public administration
928120 International Affairs
541712 Research and Development in the Physical, Engineering, and Life Sciences (except Biotechnology)
541711 Research and Development in Biotechnology
Abstract:
The article focuses on the management of risks, costs, and strategies by international businesses in emerging markets. It states that the International Monetary Fund reported that the ten fastest-growing economies after 2012 will all be in developing countries. It mentions that technology company International Business Machines expects by 2015 to earn 30 percent of revenues in emerging markets compared to 17 percent in 2009, while Indian multinational conglomerate Aditya Birla Group earns over half of its revenue outside India and has operations in 40 nations. It talks about the benefit of economies of scale in shared services enjoyed by large global companies and comments that the ability to outsource business services and manufacturing is benefiting local businesses.
Author Affiliations:
1director in McKinsey's London office
2director in the New York office
Full Text Word Count:
1632
ISSN:
0047-5394
Accession Number:
78031780
Database:
Business Source Complete
PlumPrintNo Results Found
Translate Full Text:
Translation in Progress:
Translations powered by Language Weaver Service
The global company's challenge
Contents
1. St ...
Interview with: Dori Abendschein, SVP, Chief Financial Officer, Essilor of America. Abendschein is the Chairperson at the marcus evans CFO Summit XXXIII Fall 2017, in Irving, Texas, October 8-10.
The specialist leaders of HR, IT, finance, and other functions have had their time, attention, and (in some cases) money freed up by more efficient practices. They now have the ability--and the mandate--to play a more influential role, especially when building capabilities. Instead of balancing services among all business units equally, or striving to be best in class in everything, they can become increasingly "fit for purpose," thinking and acting in line with the enterprise strategy.
De afgelopen maanden heb ik met veel CFO´s gesproken over de transformaties die hun Finance Organisatie moet doormaken om aan de veranderende eisen en wensen van Executives, managers en stakeholders te voldoen. Ligt hun focus momenteel nog op transactionele core finance activiteiten, voor de nabije toekomst is het hun ambitie om bedrijfsbreed veel meer waarde te leveren op het gebied van analyse en beslissingssupport.
Bedrijven die goed scoren op Finance Efficiëncy alsmede in staat zijn om betrouwbare Business Insight te leveren aan de diverse business units, zijn volgens de IBM Global CFO Survey 2010 aantoonbaar succesvoller op het gebied van omzetgroei, EBITDA en Retun of Invested Capital.
Ik wil graag de uitkomsten van 1500 face-to-face interviews met CFO´s met jullie delen, daarom ´share´ ik het rapport ´The New Value Integrator – Insights from the CFO Survey´.
Who is increasingly instrumental in helping CEOs and Boards make high-impact decisions – the choices and trade-offs that build or destroy enterprise value? CFOs.
Based on input from more than 1,900 CFOs and senior Finance leaders worldwide, the IBM Global CFO Study indicates that the demands on CFOs are rising and extend well beyond traditional financial control and supervision.
But in a constantly changing environment, how can CFOs provide their enterprises with a competitive edge? How can they help the business make not just faster but smarter decisions?
In the 2010 study, one group of Finance organizations – called Value Integrators – consistently outperforms their peers. They are not only more effective, but their enterprises also perform better financially.
Their secret? Driving a combination of two key capabilities – Finance efficiency and business insight – across their organizations. Although study results show that each capability provides important benefits, the highest performers excel at both.
Read the study to learn more about this multiplier effect and how to create it within your own organization.
If your business relies on 3rd party suppliers for some of your success, how well do you tap into their expertise.
This paper gives some insight into why collaborating with your most important suppliers can secure competitive advantage.
Similar to The role of finance process excellence (20)
Activity Based Profitability ManagementMiguel Garcia
Activity Based Profitability Management (ABPM) and Activity Based Budgeting (ABB) offers organizations a complete tool to gain a competitive advantage and provides crucial information to support the process of making strategic and operational decisions in the current business environment. It might seem that having this type of information for the management of profits, costs and budgets is not necessary to implement Digital Transformation solutions because the implementation of new technologies does not require an evaluation of this type, and it is assumed that it must be implemented independently of what it implies and at any cost, but this is an error because it will always require business processes, products or services, customers or users, service channels, etc. that must be evaluated from the financial and business process point of view, implemented, measured and improved within a competitive and market environment. In this sense, the profitablitiy, cost and budget information provided by the approach of ABPM and ABB will lead to better business decisions that significantly increase the performance and profits of the companies.
Activity Based Profitability Management and Budgeting as a support tool for D...Miguel Garcia
The business world is faced with the pace of unprecedented changes and a disruptive and innovative transformation in all industries. The context of the current economy, the emergence of new business and operational models with increasingly more cost and profitability structures, the increase in technological innovations such as the Internet of Things, Artificial Intelligence, Machine Learning, Advanced Analytics, Mobile apps, etc., which enable Digital Transformation and improve the experience of customers or users of organizations. The reduction in the life cycle of products and services, the incremental trend of mergers and acquisitions aimed at obtaining the benefits of economies of scale, as well as the pressures of low-wage countries or models of offshore outsourcing are just some of the factors of the changing environment of today.
Activity Based Profitability Management (ABPM) and Activity Based Budgeting (ABB) offers organizations a complete tool to gain a competitive advantage and provides crucial information to support the process of making strategic and operational decisions in the current business environment. It might seem that having this type of information for the management of costs and budgets is not necessary to implement Digital Transformation solutions because the implementation of new technologies does not require an evaluation of this type, and it is assumed that it must be implemented independently of what it implies and at any cost, but this is an error because it will always require business processes, products or services, customers or users, service channels, etc. that must be evaluated from the financial and business process point of view, implemented, measured and improved within a competitive and market environment. In this sense, the cost and budget information provided by the approach of ABPM and ABB will lead to better business decisions that significantly increase the performance and profits of the companies.
A new report from Dynamic Markets shows that – far from improving agility and effectiveness – 52 percent of organizations have missed deadlines and 75 percent have damaged their ability to innovate due to poor integration between cloud applications and other operational systems.
1. The CFO as Corporate Catalyst:
The Role of Finance Process Excellence
A FSN & Oracle White Paper
2. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 2
Contents Introduction 3
The CFO as catalyst 3
Process excellence for competitive advantage 4
Processes that can give the edge 5
New opportunities for competitive advantage 8
Summary 9
3. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 3
Introduction Scott Anthony, the author of The Little Black Book of Innovation, recently wrote in the Harvard Business
Review1 that we’ve entered the fourth era of innovation, where start-ups and established companies
alike compete for the same customers using the same low-cost online tools and global talent. They also
face the same competitive pressures from global capital markets, increasingly volatile supply chains,
more informed customers, and more demanding regulators.
The conventional wisdom that “small is beautiful” is being challenged and the pendulum of
competitiveness is swinging away from the tech-savvy ‘small fry’ back in favor of established
multinationals. The basis of competition is changing.
Innovation, previously the province of small entrepreneurial organizations and marketing prowess,
traditionally the preserve of large enterprises, are being displaced by the ability to rapidly develop
and deploy new business models – and the processes that support them. One only needs to think of
how Apple has mastered its global supply chain, or how Amazon has redefined customer loyalty to
understand the value of process excellence.
And it is this new dynamic that is creating an imbalance in competitiveness that favors large enterprises.
Put simply, small companies cannot emulate the core strengths that multinationals possess in brand
management, distribution, supply chain management, accounting, shared services centers, risk
management and compliance.
So big company characteristics are back in vogue. But large enterprises with their hierarchical
structures and lengthy decision making processes are not known for their business agility. So how does
management tap into innovation and process excellence? One answer is to leverage entrepreneurial
individuals, or “catalysts” within the business that have the experience and interpersonal skills, to corral
corporate resources that are outside their traditional span of control.1 And increasingly it is the CFO to
whom organizations are turning to capitalize on the business’ unique strengths.
For those businesses that can master process excellence and agility the rewards are high. When large
enterprises enable their operations to respond more quickly they often unlock the ability to seize an
upside potential that was previously unreachable.2
The CFO as catalyst As the scope of CFO responsibility broadens to include oversight over IT, HR, Procurement, and other
areas in the post-recession economy, many CFOs are becoming corporate catalysts for change, heading
up transformational projects that increase efficiencies, lower costs, and improve business agility to
better address ongoing economic volatility and uncertainty.
One indication of the demand for CFOs as catalysts is illustrated by their increasing popularity as non-
executive directors. In 2002 just over a third (36 percent) of top tier CFOs had non-executive roles. Ten
years later nearly half of them do.3
As companies grapple with the aftermath of the financial crisis and a two-speed global economy, they
want leaders who can act as agents of change, provide comfort and confidence in an uncertain world.
With their unique combination of analytical, technical and strategic capabilities, CFOs are very well
placed to provide it.
Added to which the increasing popularity of ‘business partnering’ in which senior finance staff work
alongside both the business units and strategic head office functions to influence, design and execute
strategy, operations and planning has paved the way for the CFO as catalyst – defining how it might
work. Business partnering requires an understanding of both financial and business drivers, along with
the ability and readiness to challenge decisions and serve as a business advisor. It has been shown that
leading finance teams employ nearly 40 percent more people in ‘business partnering’ roles.4 It is likely
that the CFO as catalyst will take business partnering to the next level, forming networks or coalitions
both within and outside the company to solve big, often global, problems.1
4. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 4
Jeff Henley, Oracle’s CFO Catalyst oversaw the dramatic transformation of its global business processes.
Oracle, for example, is well known for its highly-efficient finance and M&A processes, which together have
enabled it to successfully acquire and integrate over 90 companies since 2005 - and triple revenues in the
process. The corporate catalysts for Oracle’s business transformation that created the foundation for Oracle’s
M&A process mastery were Oracle CEO Larry Ellison and former CFO (and now chairman) Jeff Henley. As
CFO during the transformation, Henley held weekly staff meetings to ensure that the global IT transformation
stayed on track, overseeing the consolidation of Oracle’s 52 disparate application instances and 40 data
centers into a single global instance hosted in two data centers, and standardizing and centralizing global
business processes into four shared services centers worldwide.
Process excellence for Companies support innovation by implementing new technology along with improved processes and
competitive advantage capabilities. But technical innovation tends to be short-lived whereas process excellence is an enduring
differentiator.
“Today young companies have what feels like milliseconds to enjoy an early success before they need to
start outspending imitators and fighting for talent. Consider the “daily deal” space. By some accounts,
Groupon reached a $1 billion in revenue faster than any other company in history. But dozens of instant
copycats put it on the defensive – and lower fixed costs today mean those contenders can linger longer.”1
But it is not just start-ups that are affected in this way. Mature businesses bringing innovation to market
suffer the same ‘copycat’ syndrome – think Apple and Samsung or the multitude of traditional insurers
that now compete in the direct insurance space; or low cost airlines that compete for reservations
online.
It seems that companies derive the greatest advantage from innovations when competitors cannot adopt
them quickly. Once many companies in a sector have implemented a set of applications they become
just another cost of doing business, not sources of competitive advantage.5
So we are now entering a new era in competitiveness characterized not so much by technical
breakthroughs but by innovative business models twinned with process excellence. “One analysis
shows that from 1997 to 2007 more than half of the companies that made it onto the Fortune 500 before
their 25th birthdays, including Amazon, Starbucks and AutoNation, were business model innovators.1
Catalyst CFOs recognize that a highly-optimized, highly-efficient finance organization has become a
key source of competitive advantage in today’s economy, delivering the technical analysis and critical
guidance necessary to ensure that strategic investments deliver against growth, profit, and market
expectations. They are investing in finance process excellence, leveraging automation, analytics and
advanced controls to redefine and optimize key finance processes; rethinking new implementation
approaches based on shared services and centers of excellence to extend reach and responsiveness;
and adopting new deployment models to acquire and scale new technologies faster and more cost-
effectively than competitors.
By all accounts there is plenty of headroom for improvement. Hackett research indicates that the cost
and productivity gaps between world-class and peer-group finance organizations are higher than in
any other business function it has studied. World-class organizations employ 53 percent less full time
equivalents (FTEs) and their total finance costs as a percentage of revenue (0.61%) is 47 percent lower.6
Process excellence such as this manifests itself in increased competitiveness which simply cannot be
matched by smaller and less efficient competitors. It’s a view shared by Oracle Chairman Jeff Henley
who in a speech to the Detroit Economic Club in November 2012 said, “Business-process excellence
becomes strategic when it is used to create a competitive advantage that is difficult to copy. Think about
Apple’s mastery of its global supply chain and partner networks, which has allowed Apple to roll out
the iPhone 5 in 31 countries since its September launch, supported by agreements with 240 carriers.
Or Oracle’s strategic approach to mergers and acquisitions, where we’ve used our highly efficient IT,
finance, and HR processes to successfully acquire and integrate over 90 companies since 2005.”
But the catalyst CFO will also need to bring about a change in the way that a business views its core
processes. A new post-recession era of competitiveness will need to be accompanied by a shift in
5. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 5
emphasis from process optimization (geared towards user productivity and cost reduction) to leveraging
process excellence for competitive differentiation.
Processes that can So what are the processes that matter? The answer is to some extent driven by the unique
give the edge characteristics of each industry sector but underlying these special traits is a common set of processes
which, regardless of industry, can confer significant economic, operational and strategic advantage for
businesses that strive for process excellence.
Areas that are especially noteworthy are; shared services centers (SSC); centers of excellence, financial
reporting and performance management as well as harnessing newly emerging technologies and
deployment methods.
Shared Service Centers (SSC)
Popularized throughout the nineties and continuing with considerable momentum right through to the
new millennium, the idea of simplifying, streamlining and unifying processes through implementing
shared services is well established. Shared services allow varied processes and practices from across
the organization to be standardized and excess staffing levels to be removed. But they also provide the
opportunity to re-engineer processes, eliminating tasks that do not add value. As a result, organizations
moving to a shared services model can save considerable sums of money while at the same time
removing complexity and improving service levels.
According to research by KPMG7 organizations are now seeking to extend the benefits of successful
shared services by taking on more sophisticated activities - with 85 percent looking to reduce complexity
still further by turning their attention to higher-value processes such as management information and
analysis and opening the SSC to other back-office functions such as procurement, HR and supply chain
management.
But these modest objectives are being eclipsed by the realization that shared services centers can
provide a foundation for real competitive advantage. Indeed, 89% of executives worldwide now
consider shared services centers as strategic.8 Often deployed on a regional basis and leveraging a
common ERP system, process excellence in SSCs allows businesses at the top of their game to pursue
aggressive merger and acquisition activity, add market share and quickly absorb new operations with
the minimum of disruption.
Experian plc deployed ERP in regional shared services centers to support global expansion and improve
efficiency.
Experian plc, a global information services company, provides data, analytical tools, and marketing services to
clients in more than 65 countries. It provides businesses with decision-making support - helping them to manage
credit risk and prevent fraud—and assists consumers with checking credit reports.
It turned to a shared services approach to create a scalable platform to support rapid expansion and enable
it to deploy new core financial and human resources functionality quickly to additional countries. As part of
the initiative it upgraded its enterprise resource planning system (ERP) to a single global instance of Oracle
E-Business Suite Release 12 in 21 countries and created three regional service centers.
It completed the upgrade in five months, while supporting concurrent country deployments. It enabled Experian
to establish a global chart of accounts, and complete its financial close to agreed service level agreements.
Business managers benefitted from improved visibility of operations and greater reporting capabilities.
It also created an extensive, stable ERP foundation that offered new functionality and enables rapid
integration of new businesses into its financial information services network.
“Oracle E-Business Suite Release 12 applications provided a solid foundation on which to deploy value-
added functionality across the business,” explains Collin Markwell, Senior Vice President, Global Corporate
Systems, Experian plc. “It enables Experian to be agile as we continue to grow and expand our network of
credit and financial information services around the globe.”
6. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 6
Centres of Excellence
The CFO catalyst knows that the sheer breadth and depth of skills within a large enterprise is one of
its core strengths relative to smaller competitors but ‘knowledge management’ remains a formidable
challenge. Hewlett Packard CEO Lew Platt hit the ‘nail on the head’ when he said, “If only HP knew what
HP knows, we’d be three times more productive.”9 Despite the apparent trend towards the increasing
‘democratization of information’ organizations struggle to leverage their ‘know-how’.
It’s a serious problem since ‘know-how’ underpins process excellence, innovation and competitiveness.
Several business models have been fashioned to promote the exchange of critical knowledge, such as
business partnering (mentioned earlier) and centers of excellence. Centers of excellence are teams
of specialists who work together to develop and promote best practices in their area of responsibility.
Centers of excellence may provide subject matter guidance to the rest of the enterprise, or deliver
business services. This can include areas such as human capital management, project management,
quality assurance, regulatory compliance, business analysis, continuous process improvement, and
enterprise performance management.
CFO catalysts bring a new and informal dimension to the established models of knowledge sharing by
roaming across inflexible organizational hierarchies and, according to Scott D. Anthony1, “corralling”
corporate resources that are outside of their traditional span of control to encourage process excellence.
Centralized Procurement
Continuing innovation in purchase automation has taken organizations well beyond the limited confines
of traditional purchase-to-pay (P2P) processes, providing considerable economic advantage as well
as limiting the incidence of fraud and error. ‘Maverick’ spend on unauthorized suppliers typically
accounts for around 38% of all transactions in a business that does not have its purchasing under
effective control. Every purchase made from an unauthorized supplier sacrifices in the region of 11% in
negotiated discounts had the orders been placed with approved suppliers instead.10
Modern applications which provide round the clock access to capabilities such as on line-catalogues,
custom pricing and paperless orders on suppliers can dramatically improve P2P efficiency. For their
part suppliers can leverage the same systems to better control their end of the supply chain, improving
service, reducing paper flows and bottlenecks. As a result, P2P is becoming a strategic tool in
managing the global supply chain.
Process excellence is being extended still further by automatic e-tendering, and supplier auctions,
providing large businesses with economies of scale and putting them in the driving seat when it comes
to controlling vendors’ costs. The ability to reduce the number of approved suppliers and manage
group purchasing policies yet allow local operational flexibility provides the best of all worlds in a highly
competitive environment.
Guohua Electric Power benefits from centralized procurement and reduces inventory costs.
Founded in 1999, Beijing Guohua Electric Power and its divisions invest in, construct, and operate electric
power plants and serve as consultants for new energy projects. Recently, the Chinese power company
implemented a unified business management system based on Oracle E-Business Suite Release 12
to support its expanding domestic and international operations. Gouhua Electric Power used Oracle
Procurement in conjunction with its Oracle supply chain management system, to establish a centralized
procurement system to regulate purchasing decisions and lower procurement costs.
Guohua Electric Power set up a list of preferred suppliers in the provinces in which it operates, ensuring
subsidiaries are doing business with the most price-competitive suppliers. While subsidiaries are free to
select from this list, there are some items that must be purchased from a particular supplier. These items
and the appropriate procurement agreements are preset in the Oracle system to alert staff to the protocol.
The inventory management system provides staff with real-time updates on inventory levels. This helps
them ensure there is always enough stock on hand to meet current and projected demand while preventing
overstocking. As a result, Guohua Electric Power has cut inventory costs by more than 20%.
Performance management
According to Hackett Group, “knowledge-centric” processes, as distinct from transaction systems, are
relatively under-served by automation.6 It’s a view borne out by PwC4 which highlights that leading
finance teams spend 17 percent less time on data gathering and 25 percent more time on analysis than
typical finance functions. Added to which leading finance teams report results 30 to 40 percent faster
than typical functions.4
7. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 7
It seems that during a prolonged period of recession businesses have concentrated their efforts on
reducing costs and increasing productivity but have been less alert to the opportunities for competitive
advantage afforded by process excellence in performance management. These are perhaps more subtle
and less tangible than direct cost savings yet the ability to optimize financial reporting, forecasting and
even compliance and risk management can have a profound effect on a business’ prospects for success.
Take for instance financial reporting which for too many businesses is still mired in cumbersome
and unwieldy spreadsheet-bound activities. Excellence in the ‘record to report’ process ensures that
organizations can deliver their results to internal and external stakeholders in accelerated timescales,
providing superior insight as well as high levels of confidence in management reports, disclosures and
filings. All of this reflects well on the company and its share price, enabling it to tap into a variety of
sources of capital and make acquisitions on more favorable terms than competitors.
Globally, large businesses are dogged by rising levels of employee fraud and misfeasance. It is
thought that the amount of money lost to fraud annually amounts to around 5 percent of revenues11
– to which must be added the cost of compliance failings and error. Underlining the upward trend in
crime the Securities and Exchange says that in fiscal 2012 its offices received 3001 complaints from
whistleblowers.
But it’s not just the raw cost of fraud that is a problem. An inability to identify, quantify and confidently
manage risk inhibits management decision making. Conversely, process excellence around compliance
and risk management helps businesses match ‘risk appetite’ and reward, enabling boards of
management to compete more aggressively in higher risk environments which provide better growth
opportunities such as emerging markets where competitors may be more wary.
Companies at the leading edge of forecasting techniques also factor risk and probability into business
forecasts. As things stand only 1 percent of companies hit forecast exactly and only 22 percent regularly
get within plus or minus 5 percent of their forecasts.12 Leading companies use techniques such as
Monte Carlo Simulation to model the range of risks and probabilities in different business scenarios
giving deeper insights and delivering competitive advantage.
Northrop Grumman finds that Monte Carlo simulation helps the business to manage uncertainty and
improve forecast accuracy.
Northrop Grumman is a multi-$billion information systems integrator and managed services provider, rated
by outside industry analysts as the number one government systems integrator and the premier provider of
software and information technology services to the defense and intelligence sector.
To maintain its leadership position, the business has to continually invest in a variety of projects which ensure
that it is endowed with leading edge capabilities, such as unique intellectual property and prototype systems
that enable it to compete successfully for large government programs. But as Dr Robert Brammer, Vice
President and Chief Technology Officer, Northrop Grumman Information Technology points out, traditional
investment appraisal techniques are left wanting when it comes to managing multi-million dollar investment
appraisal decisions in a complex, volatile and uncertain environment.
“In years past we used classic discounted cash flow techniques to compare investment opportunities, but the
impact of probability on anticipated cash flows was only recognized in an informal and subjective way. For
example, a bid manager might claim that a particular cash flow had a probability of 40 percent but there was
nothing to back up the assertion other than his business judgment.”
Several years ago Brammer decided he needed a more objective and transparent approach to project appraisal
which would lead to more robust and confident decision making. He introduced Monte Carlo simulation into
the mix, a technique familiar to mathematicians and scientists but which had yet to make its mark in a business
setting. However, the value of the technique quickly became apparent.
“We needed a better way of handling uncertainty in investment appraisal. The size and complexity of our
programmes meant that probability distributions did not conform to normal probability distribution curves. We
have to cope with multiple probability peaks and simultaneously with a very large numbers of project variables,”
says Brammer.
What Brammer finds particularly valuable in Monte Carlo simulation is the availability of ‘Tornado’ diagrams
which highlight the most significant variables, i.e. the ones that drive project sensitivity. “One cannot feasibly
8. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 8
work with all of the variables but knowing which ones matter the most gives a better picture of the sensitivity of
forecasts and therefore which variables to focus on.”
The technique has proved to be very accurate and over time Brammer has been able to demonstrate a
correlation between early investments in R & D projects and the ability of the Group to win competitive tenders
down the line. “If an investment costs a $1million but helps secure a contract of $500 million it is easy to
demonstrate a return on investment,” he says.
Another benefit is that decision making stands up to scrutiny. “I have to be able to convince myself that an
investment is justified as well as field questions from others. Classic discounted cash flow is subjective but
using Monte Carlo simulation we can determine the probability distribution of winning a contract, the probability
of the customer coming up with the funding and the probability of being able to agree terms and conditions.”
The success of Monte Carlo simulation is catching on and it is likely that the technique will be rolled out to other
areas of financial forecasting - perhaps using the method directly in the bidding process.
New opportunities for The skills of the CFO catalyst are likely to be stretched to the limit by the sheer scale and variety of
competitive advantage opportunity brought about by technology innovations such as Cloud computing, ‘Big Data’, and mobile
computing.
Cloud
The Cloud is widely appreciated by CFOs and others for its ability to more easily accommodate business
change. The ability to bring Cloud applications on board very quickly, to absorb a re-organization, an
acquired business unit, or simply to test a new market venture, liberates businesses from the technical
constraints of old and inflexible legacy systems. Cloud computing offers businesses a step-change in
capability, injecting renewed agility into large enterprises previously constrained by ageing legacy systems.
A $300 million business moves to the Cloud
When General Electric sold its Morpho Detection Unit to Safran several years ago, the $300 million company
was faced with building a new IT infrastructure from scratch. Management wanted to avoid asking the
company’s new owners for an infusion of funds to support that effort. “We needed a system that could
manage our cash flow,” said Morpho CFO Jeremy Avenier. “We also wanted to keep our costs down after
the initial investment.” Morpho Detection turned to Oracle Cloud Services to host its entire ERP system,
including Oracle Financials, Oracle Order Management, Oracle Supply Chain Management, and Oracle
Hyperion applications.
Avenier appreciates the security and compliance that Oracle’s cloud services provide. “Data security and
credit card information security - that is one of our highest priorities. Working with Oracle and being in the
cloud has made me, as CFO, a lot more comfortable with what I am approving.”
Big Data
So profound is the potential impact of Big Data that the World Economic Forum considers it to be a
new class of economic asset, yet few organizations are well positioned to take advantage of the profit
opportunities it affords. Through 2015, more than 85% of Fortune 500 organizations will fail to effectively
exploit Big Data for competitive advantage. Most organizations are being held back by fractured
information systems, poor data management, insufficient database and hardware performance, as well
as limited access to cutting-edge data discovery and visualization tools.
Catalyst CFOs will be called upon increasingly to take a crucial leadership role in assessing the value of
Big Data initiatives, building on their traditional skills, analyzing and reporting on data to drive decision
making. The most recent Gartner study on CFOs and technology reflects this new mandate, with
business intelligence and business analytics investments ranking first among CFO investment priorities.
That’s why CFO catalysts are taking control of big data and business analytics projects, not just to
uncover new ways to drive growth in a slowing global economy, but also to broaden their influence and
impact on the enterprise.
9. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 9
Mobile Computing
CFOs seem especially interested in mobility as a deployment platform, no doubt due to the fact that
80% of businesses worldwide are expected to support a mobile workforce by 2013, and 33% of all BI
functionality will be consumed by mobile devices by next year.
However, deploying mobile functionality also presents CFOs and their management teams with a major
challenge, given the fact that users select multiple devices, making it difficult to support different
operating systems, secure corporate information systems, and integrate mobile technologies with other
enterprise systems.
There are also challenges concerning the amount of information that can be sensibly displayed on a
mobile device and hence the applications that should be supported. However, the rising popularity of
mobile computing and specially developed Apps provides unique opportunities for driving competitive
advantage.
Oracle rolled out mobile Business Intelligence to its employees.
Oracle recently upgraded to Oracle Business Intelligence 11g, which includes new mobile business
intelligence applications. Using Oracle Mobile BI, all content in Oracle’s enterprise-wide BI deployment is
now immediately available to Oracle employees on their iPads, including hundreds of BI dashboards and
tens of thousands of reports. Although Oracle just rolled this out recently, management has seen a lot of
enthusiasm from the business users thanks to dynamic interactivity, quick access to favorites, thumbnails
and previews to view content, and deep security integration.
Summary Innovation on its own is no longer a dependable and enduring source of competitive advantage. New
products and services are copied within months and the widespread availability of affordable new
technology has lowered the barriers to competition. In this environment what matters most is the ability
to evolve and implement new business models, supported by world class business processes.
All businesses whatever their size are similarly afflicted by the new competitive landscape but it is
larger enterprises with their rich store of experience and ‘know-how’, coupled with their global reach,
resources and business processes that are poised to take best advantage of the situation.
But despite these advantages, big businesses with their weighty management structures find it
challenging to emulate the nimbleness of entrepreneurial small businesses. Navigating the complexity
of a large organization and marshalling resources from across the enterprise to encourage innovation
and process excellence requires a special blend of skills. Increasingly, it is the CFO as “Catalyst” to
whom many organizations are turning for help.
Research shows that there is a wide disparity between the process capabilities of leading enterprises
and their peers with considerable latent potential for improvement in almost every core process,
ranging from shared service centers, to procurement and performance management.
New technologies too, provide a rich seam of potential competitive advantage for those organizations
willing and able to seize the opportunity. Large organizations such as General Electric and Oracle are
already leveraging Cloud and mobile technology to boost their competitiveness.
With CFO catalysts at the vanguard of change, large enterprises are entering a new era in which they
are able to innovate and reassert themselves in global markets in a way that other businesses will find it
difficult to match.
10. The CFO as Corporate Catalyst - A FSN & Oracle White Paper 10
Bibliography
Note1 The New Corporate Garage, by Scott D Anthony, September 2012 Harvard Business Review
Note2 McKinsey Quarterly: Agile operations for volatile times, MAY 2012 • Mike Doheny, Venu Nagali, and Florian Weig
Note3 CFO and Beyond, Unprecedented demand for CFOs on Corporate Boards, Ernst & Young 2012
Note4 Putting your Business on the front foot. PwC Finance effectiveness benchmark study 2012
Note5 McKinsey Quarterly Getting IT spending right this time, May 2003 Diana Farrell, Terra Terwilliger, and Allen P. Webb
Note6 Technology Enablement: The Critical Role of Technology in Improving Productivity and Efficiency in the Finance
Function and GBS Organizations; Finance Executive Insight, Hackett Group, November 21, 2012
Note7 “Finance Shared Services- Delivering the promise” CFO Europe Research and KPMG 2008
Note8 “The Shared Services and Outsourcing Revolution is Here,” Shared Services and Outsourcing Network, 2011.
Note9 MITSloan/Deloitte Research Report 2012: Social Business: What Are Companies Really Doing?
Note10 web3 - Source to Pay (S2P) – a new paradigm in the mid-market, FSN October 2010
Note11 The Association of Certified Fraud Examiners’ 2012Report to the Nations on Occupational Fraud and Abuse
Note12 Report: Forecasting with Confidence; Economist Intelligence Unit/KPMG 2007
Oracle Oracle Corporation (NASDAQ: ORCL) is the world’s largest enterprise software company. With
the market-leading Hyperion enterprise performance management suite, world class financial
applications, and integrated governance, risk and compliance solutions Oracle helps finance
executives maximize potential and deliver results for their organizations. For more information about
Oracle’s Solutions, visit us at www.oracle.com.
FSN FSN Publishing Limited is an independent research, news and publishing organization catering for
the needs of the finance function. This white paper is written by Gary Simon, Group Publisher of
FSN (Financial Systems News) and Managing Editor of FSN Newswire. He is a graduate of London
University, a Fellow of the Institute of Chartered Accountants in England and Wales and a Fellow of
the British Computer Society with more than 27 years experience of implementing management and
financial reporting systems. Formerly a partner in Deloitte for more than 16 years, he has led some
of the most complex information management assignments for global enterprises in the private and
public sector.
Gary.simon@fsn.co,.uk
www.fsn.co.uk
Whilst every attempt has been made to ensure that the information in this document is accurate and complete some
typographical errors or technical inaccuracies may exist. This report is of a general nature and not intended to be
specific to a particular set of circumstances. The publisher and author make no representations or warranties with
respect to the accuracy or completeness of the contents of this white paper and specifically disclaim any implied
warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales
representatives, or written sales materials. The advice and strategies contained herein may not be suitable for your
situation. You should consult with a professional where appropriate. FSN Publishing Limited and the author shall
not be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental,
consequential, or other damages.