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James Hollow

                                              •         2001

                                              •       2001   4    WPP Fellowship

                                              •       2001   9

                                              •       2002   11

                                              •       2004   11

                                              •                    CEO


                                                  www.alien-eye.com

Copyright alien-eye, Inc 2010. All rights reserved.
What the Japan Earthquake / Tsunami showed
 us about media decentralization in Japan




  Copyright alien-eye, Inc 2009. All rights reserved.
                                                        @jameshollow
NHK’s natural disaster
response plan was executed
perfectly. Their tsunami
warnings alone, minutes ahead
of all other channels, probably
saved thousands of lives




     Copyright alien-eye, Inc 2009. All rights reserved.
                                                           @jameshollow
NHK believe they have
                                                      a responsibility to
                                                      maintain public calm, so
                                                      were careful to keep
                                                      emotion and sensation
                                                      out of their coverage,
                                                      including the Fukushima
                                                      Dai-ichi events and
                                                      commentary.




Copyright alien-eye, Inc 2009. All rights reserved.
                                                             @jameshollow
Their post-disaster policy dictates
                                                      that they rotate the announcers
                                                      every hour to avoid viewers
                                                      becoming emotionally influenced by
                                                      or attached to any one personality.




Copyright alien-eye, Inc 2009. All rights reserved.
                                                                          @jameshollow
But relying on ‘official’
                                                      sources of information, they
                                                      cannot win 100% trust from
                                                      everyone, since many doubt
                                                      the transparency or accuracy
                                                      of government-related
                                                      sources.




Copyright alien-eye, Inc 2009. All rights reserved.
                                                                    @jameshollow
As a decentralized
                                                      system, social media
                                                      remained robust
                                                      throughout. When
                                                      mobile networks were
                                                      jammed after the quake
                                                      Social media helped
                                                      individuals connect &
                                                      local info to be shared




Copyright alien-eye, Inc 2009. All rights reserved.
                                                               @jameshollow
But unlike NHK, their is
                                                      no emotional ‘control’,
                                                      evidenced by the panic
                                                      that spread on FB
                                                      among the expat
                                                      community in Tokyo as
                                                      the Fukushima incident
                                                      began, leading to an
                                                      estimated 300k fleeing
                                                      within 3 days.
                                                      Can assume that this
                                                      exodus was fuelled by
                                                      the very sensationalist
                                                      coverage of events in
                                                      the foreign media, and
                                                      pressure from family +
                                                      friends (via social media)
                                                      to leave Japan.
Copyright alien-eye, Inc 2009. All rights reserved.
                                                                 @jameshollow
But social media
                                                      enabled the most
                                                      emotive coverage of
                                                      the quake & tsunami,
                                                      some 20k first-hand
                                                      videos uploaded to
                                                      YouTube alone,
                                                      sharing the full
                                                      devastation to Japan
                                                      & the World,
                                                      together with their
                                                      gasps of horror....
Copyright alien-eye, Inc 2009. All rights reserved.
                                                           @jameshollow
The web & social
                                                      media enabled an
                                                      array of innovative
                                                      approaches to relief
                                                      efforts: fund-raising,
                                                      people-finding,
                                                      volunteer
                                                      recruitment, crowd-
                                                      sourced translation
                                                      etc etc




Copyright alien-eye, Inc 2009. All rights reserved.
                                                          @jameshollow
No one person can
                                                      perceive all of the
                                                      social media activity,
                                                      so people have to
                                                      make up their own
                                                      minds who/what to
                                                      follow to get their
                                                      information and
                                                      opinion. Unlike
                                                      NHK, these choices
                                                      are very much
                                                      influenced by
                                                      personality, social
                                                      reputation, the
                                                      limitations of
                                                      people’s own
                                                      network....


Copyright alien-eye, Inc 2009. All rights reserved.
                                                             @jameshollow
The distrust of
                                                      ‘official’
                                                      information
                                                      sources, relating
                                                      to radiation
                                                      levels & water/
                                                      food
                                                      contamination
                                                      has led to the
                                                      formation of
                                                      distributed
                                                      networks of
                                                      sensors,
                                                      managed
                                                      through the
                                                      web.



Copyright alien-eye, Inc 2009. All rights reserved.
                                                       @jameshollow
But with ‘un-official’
                                                      sources of data, and no
                                                      over-seer, there is the
                                                      chance of grossly
                                                      distorted data influencing
                                                      the public. If validation
                                                      structures are set up, can
                                                      THEY be trusted....




Copyright alien-eye, Inc 2009. All rights reserved.
                                                                @jameshollow
All this puts more pressure on the
                                                      end user to take responsibility.
                                                      This was happening already, but
                                                      the stakes are now higher, and the
                                                      speed of change is increasing.
                                                      This could be a hugely positive
                                                      trend for Japanese society. But if
                                                      instead, people decide, en-masse,
                                                      to follow the wrong people, then
                                                      it could be very damaging.




Copyright alien-eye, Inc 2009. All rights reserved.
                                                                        @jameshollow
Like with all types of
                                                      progress, the realm of
                                                      possibility expands, but the
                                                      effect on society and its
                                                      individuals depends on how
                                                      the potential is adopted, by
                                                      who, and with what
                                                      motivation.

                                                      Personally I hope that
                                                      Japanese citizens can seize
                                                      the opportunity to have a
                                                      bigger say in how Japan is
                                                      run, and the role it carves
                                                      out in the global community.




Copyright alien-eye, Inc 2009. All rights reserved.
                                                                     @jameshollow

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The Quake that changed Japan's media landscape

  • 1. James Hollow • 2001 • 2001 4 WPP Fellowship • 2001 9 • 2002 11 • 2004 11 • CEO www.alien-eye.com Copyright alien-eye, Inc 2010. All rights reserved.
  • 2. What the Japan Earthquake / Tsunami showed us about media decentralization in Japan Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 3. NHK’s natural disaster response plan was executed perfectly. Their tsunami warnings alone, minutes ahead of all other channels, probably saved thousands of lives Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 4. NHK believe they have a responsibility to maintain public calm, so were careful to keep emotion and sensation out of their coverage, including the Fukushima Dai-ichi events and commentary. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 5. Their post-disaster policy dictates that they rotate the announcers every hour to avoid viewers becoming emotionally influenced by or attached to any one personality. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 6. But relying on ‘official’ sources of information, they cannot win 100% trust from everyone, since many doubt the transparency or accuracy of government-related sources. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 7. As a decentralized system, social media remained robust throughout. When mobile networks were jammed after the quake Social media helped individuals connect & local info to be shared Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 8. But unlike NHK, their is no emotional ‘control’, evidenced by the panic that spread on FB among the expat community in Tokyo as the Fukushima incident began, leading to an estimated 300k fleeing within 3 days. Can assume that this exodus was fuelled by the very sensationalist coverage of events in the foreign media, and pressure from family + friends (via social media) to leave Japan. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 9. But social media enabled the most emotive coverage of the quake & tsunami, some 20k first-hand videos uploaded to YouTube alone, sharing the full devastation to Japan & the World, together with their gasps of horror.... Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 10. The web & social media enabled an array of innovative approaches to relief efforts: fund-raising, people-finding, volunteer recruitment, crowd- sourced translation etc etc Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 11. No one person can perceive all of the social media activity, so people have to make up their own minds who/what to follow to get their information and opinion. Unlike NHK, these choices are very much influenced by personality, social reputation, the limitations of people’s own network.... Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 12. The distrust of ‘official’ information sources, relating to radiation levels & water/ food contamination has led to the formation of distributed networks of sensors, managed through the web. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 13. But with ‘un-official’ sources of data, and no over-seer, there is the chance of grossly distorted data influencing the public. If validation structures are set up, can THEY be trusted.... Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 14. All this puts more pressure on the end user to take responsibility. This was happening already, but the stakes are now higher, and the speed of change is increasing. This could be a hugely positive trend for Japanese society. But if instead, people decide, en-masse, to follow the wrong people, then it could be very damaging. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow
  • 15. Like with all types of progress, the realm of possibility expands, but the effect on society and its individuals depends on how the potential is adopted, by who, and with what motivation. Personally I hope that Japanese citizens can seize the opportunity to have a bigger say in how Japan is run, and the role it carves out in the global community. Copyright alien-eye, Inc 2009. All rights reserved. @jameshollow

Editor's Notes

  1. \n
  2. Difference between central communication infra + info, and decentralized infra + info\n コミュニケーションのインフラ:集中的 と 分散的\n 情報源: 公的 と 分散情報\n\n
  3. Traditional media is still strong, and important, especially during a disaster\n 集中的なコミュニケーションインフラの代表として:NHK\n 大規模な自然災害に対する反応の備えが完璧にできて\n 東日本大震災の直後、津波の警報によって、何千人を助けた\n\n
  4. Responsibility for the good of Japan, which means non-sensationalist, unemotional\n 国、そして国民の精神状態に対して責任があると理解し、\n 3/11の後、福嶋原発問題を含めて、扇情的でなく、冷静に報告\n\n
  5. Not biased by personalities or popularity\n 報告者の感情、パーソナリティ、人気に影響されないよう\n 1時間ごとにニュース番組のアンカーマンを回転していた\n\n
  6. Based on a few official information sources of data, but these are not always trusted\n 公的な情報源しか報告していないため、国民に100%信頼されていない\n\n
  7. But the internet, and distributed ‘social media’ is more robust in a disaster\n インターネットのような分散的なインフラは冷戦時代に、核攻撃に耐えるシステムとして発明されたので、何よりロバストです\n なので、3/11の地震と津波の直後に電話が繋げられなかったが、ソーシャルメディアは使えました。\n 東京からのツイート数が1分1200を超えていた\n\n
  8. But there is no control, so in the absence of information, panic can also spread\n が、信頼性のある情報のない場合は、パニックが起こりうる\n 特に東京にいた外人のFBコミュニティの中で「逃げよう」という意見によって恐怖心があおられ、三日間で20万人じゃくの外人が成田空港から飛びました。\n\n
  9. The technology in the hands of real people allows for ‘better’, more varied, emotive coverage\n 日本の現代、一般人が持っているデジタル端末がインタネットと繋いでいるので、すごくリアルな報告ができました\n 比較的にソーシャルメディア内で、一般人が発信したストーリーがより多く見られる、それぞれの視点をカバーできています。\n そのメディアが何よりも感情的であり、多くの人の経験が生でアップされて、日本の国民や世界中の皆さんに発信されました。\nAs of this afternoon, more than 9,000 earthquake-related videos and 7,000 tsunami-related videos had been uploaded to YouTube in the hours since the disaster began, the video sharing site told ABC News.\n\n
  10. All kinds of new, positive community activities become possible\n ソーシャルメディアでしかできない新しい活動が始まった\n 人探しサービス、被災者への支援活動、チャリティー運動、ボランティア募集、グローバルコミュニティとしての感情的なサポート\n でも、これまでの支援活動の中で日本と米国の軍隊が一番影響を与えたのが現実です\n\n
  11. But no one can perceive the whole, so rely on filtering by social ties, reputation\n social filtering decides content popularity, credibility\n 発信されたメディアの全体を見るのが一人にとってできないので\n 自分のソーシャルネットワークと人のソーシャルでの信頼性によって、フィルターする\n\n
  12. And they create an alternative source of information, and a network\n the sources of information are not numerous and distributed,\n 公的な情報、データが信頼されていないため、\n 情報源も分散的に生まれる\n ガイガーカウンター、汚染モニターリング等\n\n
  13. But there is no ‘official’ verification or control, so there is no guarantee of accuracy\n no official\n 飛び回っている情報の信憑性を判断してくれる、もしくはできる人はいない\n ユーザー自身がどの情報を信じるかどうか決めなくてはならない\n\n
  14. Speed up decentralizing of information + opinion, put more responsibility on end user\n The quake has sped up the trends of decentralization\n この地震によって情報の分散化が加速した\n This puts more responsibility on japanese individuals\n それによって以前にまして個々が責任をもたなくてはいけなくなった\n\n
  15. It is all inevitable\n Like all ‘progress’, more things become possible\n これらの情報社会の進化は様々なことを可能にしました\n Whether this potential brings good change or bad change depends on how we use it. \n その進化の可能性はユーザーがその情報をどう扱うかによって善し悪しが決まると思っております\n\n