This document summarizes a presentation given by Dr. Laura Mann on the promise of fiber optic internet for business process outsourcing (BPO) and information and communications technology (ICT) in Kenya. The presentation discussed Kenya's vision to become East Africa's leading outsourcing destination through infrastructure like the new undersea cables and the planned smart city of Konza. It also examined Kenya's BPO value chain, the role of intermediaries, and challenges like image and positioning Kenya as an export versus import market. Fieldwork was presented on the impacts of the cables on various industries through interviews with managers in tea, tourism and BPO.
Global millennial survey - Campus Party Sao PauloPaul Fabretti
Living at the intersection of technology, entrepreneurship, and believing they can make a difference.The Millennial Leaders are the 11% of those surveyed who are the most likely to drive global change through technology. 74% believe they can make a global difference compared to 40% worldwide.
Telefónica in partnership with the Financial Times, commissioned 12,171 online quantitative interviews among Millennials, aged 18-30, across 27 countries in six regions including North America, Latin America, Western Europe, Central and Eastern Europe, Asia, and Middle East & Africa.
Read more about the Millennial Leaders here: http://survey.telefonica.com/meet-the-millennials/millennial-leaders/
This document provides an overview of virtual worlds and their use for education, communication, and collaboration. It discusses what virtual worlds are, how they can be used, and examples of their application in education, charities, and business. Tips are also given for effectively communicating in virtual worlds, including having backups, assigning technical helpers, and practicing presentations. Resources for best practices and additional information on virtual worlds are listed.
The document summarizes a conference sponsored by the World Bank on disaster risk management. It thanks the sponsors and gives special thanks to the World Bank disaster risk management team. It lists the first and second speaker groups which include people from organizations like the US Emergency Operations Center, Edelman, Gregelin.com, OSM Foundation, Sahana Software Foundation, World Bank, Booz Allen, Google, and others who will be discussing topics like mobile phones in crises, the semantic web, open source disaster management systems, citizen reporting, social media uses, and cloud-based data.
Several community groups in Derry have come together to address the dangers posed by young people recklessly riding motorcycles and quads around housing estates. They are establishing a municipal motorcycle track to provide a safe place for young riders to practice, as well as training programs to teach bike safety and maintenance. The programs also aim to reduce antisocial behavior by keeping youth occupied and offering vocational training opportunities. Over 140 young people have already joined the motorcycle club, and additional initiatives will provide accredited certifications to help open employment and education paths.
The document discusses whether social media is a fad or the greatest innovation tool. It notes that social media is now the number one online activity, beating porn and email. It asks if social media is the most innovative service channel, product development/management channel, and marketing channel. It provides an example of how one company saved $250,000 for a launch using social media. The document advertises coming to meet social media experts.
Exploring Leadership in Third Industrial Revolution TeiglandRobin Teigland
My presentation at "Leadership in Complex Orgnizations" workshop in Oslo Nov 2013 organized by NHH Focus: http://www.nhh.no/no/forskning-og-fagmilj%C3%B8/handlingsprogrammet-nhh-2021/nhh-2021/focus.aspx
Understanding Risk Forum 2016 - Impact-based forecastingHayley Jones
Met Office ignite presentation on impact-based forecasting at the Understanding Risk Forum 2016. Presented by Nyree Pinder, Global Strategic Partnerships Manager, in advance of a technical session with the Global Facility for Disaster Reduction and Recovery (World Bank) and Deltares.
See notes for more detail on the slide content.
Research ICT Solutions provided training and technical assistance to the Malawi Communications Regulatory Authority (MACRA) to enhance their economic regulatory function and help MACRA to define a framework for competition assessment and market analysis for the electronic communications sector (telecommunications and multi-media) as well as provide guidance on retail and wholesale (interconnection) regulatory regime.
Global millennial survey - Campus Party Sao PauloPaul Fabretti
Living at the intersection of technology, entrepreneurship, and believing they can make a difference.The Millennial Leaders are the 11% of those surveyed who are the most likely to drive global change through technology. 74% believe they can make a global difference compared to 40% worldwide.
Telefónica in partnership with the Financial Times, commissioned 12,171 online quantitative interviews among Millennials, aged 18-30, across 27 countries in six regions including North America, Latin America, Western Europe, Central and Eastern Europe, Asia, and Middle East & Africa.
Read more about the Millennial Leaders here: http://survey.telefonica.com/meet-the-millennials/millennial-leaders/
This document provides an overview of virtual worlds and their use for education, communication, and collaboration. It discusses what virtual worlds are, how they can be used, and examples of their application in education, charities, and business. Tips are also given for effectively communicating in virtual worlds, including having backups, assigning technical helpers, and practicing presentations. Resources for best practices and additional information on virtual worlds are listed.
The document summarizes a conference sponsored by the World Bank on disaster risk management. It thanks the sponsors and gives special thanks to the World Bank disaster risk management team. It lists the first and second speaker groups which include people from organizations like the US Emergency Operations Center, Edelman, Gregelin.com, OSM Foundation, Sahana Software Foundation, World Bank, Booz Allen, Google, and others who will be discussing topics like mobile phones in crises, the semantic web, open source disaster management systems, citizen reporting, social media uses, and cloud-based data.
Several community groups in Derry have come together to address the dangers posed by young people recklessly riding motorcycles and quads around housing estates. They are establishing a municipal motorcycle track to provide a safe place for young riders to practice, as well as training programs to teach bike safety and maintenance. The programs also aim to reduce antisocial behavior by keeping youth occupied and offering vocational training opportunities. Over 140 young people have already joined the motorcycle club, and additional initiatives will provide accredited certifications to help open employment and education paths.
The document discusses whether social media is a fad or the greatest innovation tool. It notes that social media is now the number one online activity, beating porn and email. It asks if social media is the most innovative service channel, product development/management channel, and marketing channel. It provides an example of how one company saved $250,000 for a launch using social media. The document advertises coming to meet social media experts.
Exploring Leadership in Third Industrial Revolution TeiglandRobin Teigland
My presentation at "Leadership in Complex Orgnizations" workshop in Oslo Nov 2013 organized by NHH Focus: http://www.nhh.no/no/forskning-og-fagmilj%C3%B8/handlingsprogrammet-nhh-2021/nhh-2021/focus.aspx
Understanding Risk Forum 2016 - Impact-based forecastingHayley Jones
Met Office ignite presentation on impact-based forecasting at the Understanding Risk Forum 2016. Presented by Nyree Pinder, Global Strategic Partnerships Manager, in advance of a technical session with the Global Facility for Disaster Reduction and Recovery (World Bank) and Deltares.
See notes for more detail on the slide content.
Research ICT Solutions provided training and technical assistance to the Malawi Communications Regulatory Authority (MACRA) to enhance their economic regulatory function and help MACRA to define a framework for competition assessment and market analysis for the electronic communications sector (telecommunications and multi-media) as well as provide guidance on retail and wholesale (interconnection) regulatory regime.
Presentation made at Unesco workshop for the African J-School Centres of Excellence, in Windhoek Namibia, May 2009. The slideshow motivates why African J-Schools need to mainstream new media in J-School curricula.
Massive Open Online Courses (MOOCs) are a hot spot for international education at the moment, getting quite a lot of attention – in some cases even nervous attention – from a variety of stakeholders. Where did they come from and what exactly is all the fuss about? This is an extract from the 2013 spring issue of European Association for International Education's member magazine, EAIE Forum http://ow.ly/VQo2h. Become an EAIE member to access top-notch resources on a wide range of internationalisation topics. http://ow.ly/VQmqO.
This report examines how emerging technologies could create new pathways for inclusive growth in developing economies. It identifies five potential pathways: 1) raising value from agriculture through data and biotechnology, 2) new global value chains in manufacturing using advanced communication technologies, 3) creating global trade in complex services enabled by virtual reality, 4) linking the informal sector to formal economies through digital platforms, and 5) fostering diverse, connected domestic economies with reduced information and logistics costs. However, these impacts are not inevitable. Policymakers must create the right environment by investing in digital infrastructure, standards, education, and guiding markets towards innovation to ensure the gains are widely shared.
This report examines gender gaps in access to information and communication technologies (ICTs). It finds that while gender gaps in Internet access are declining in many countries, significant gaps still remain, especially in developing nations. Women are still around 200 million fewer online than men globally. The report recommends that governments integrate gender considerations into ICT and broadband policies, improve collection of gender-disaggregated data, boost affordability and usability of technologies for women, increase relevant online content, and develop plans to achieve gender equality in broadband access by 2020. Addressing these issues could help leverage ICTs to improve women's empowerment and socioeconomic opportunities.
Here are the key points from the introduction:
- Broadband is recognized as vital for economic growth, social inclusion and environmental protection, but 4.2 billion people still lack regular Internet access.
- The digital divide persists in terms of broadband access, especially in rural areas, and for gender equality online. Internet growth may be slowing as coverage expands to less dense areas.
- Extending access needs to be accompanied by relevant local language content and skills development.
- Countries need policies to make broadband available, affordable and accessible as an enabler of sustainable development.
- National Broadband Plans can coordinate public and private sectors to achieve broadband for all. Most countries now have plans but monitoring and succession strategies are needed
Steve Vosloo presented on education design in a mobile era. He discussed the growing mobile landscape globally and in Africa. The mobile revolution is changing education by supporting informal, contextual learning anywhere and anytime. When designing for mobile, considerations include understanding user context, designing for small screens first while supporting multiple devices, personalized and adaptive learning, learner analytics, social learning, and using existing platforms. Challenges to mobile learning include transforming existing systems, uneven infrastructure, and bridging formal and informal learning. Vosloo advised testing often and thinking holistically about infrastructure to support digital learning.
While access to the internet has expanded greatly over the past few decades, reaching over half the world's population, online consumer behavior is still evolving rapidly. Key trends include the rise of mobile devices and video for online shopping and digital marketing. Customers now research products across various online and offline sources before making purchase decisions based on factors like price, brand and product reviews. Top selling online product categories continue to grow and include clothing, consumer electronics and personal care.
Collective Entrepreneurship & Digital Platform Coops. MTA world. ICA World Co...Jose Mari Luzarraga
The talk on "Collective Entrepreneurship & Digital Platform Coops" by JM Luzarraga (MTA-PCC) at ICA World Conference in Seoul Dec 2021. This talk was part of the panel 2.5 on "Supporting Entrepreneurship & Innovation"
SCL \Tech Law Futures Canary in the CoalmineChris Marsden
This document discusses how internet platforms can act as a "canary in the coal mine" for broader regulation. It notes that major internet companies like Google, Facebook, and Amazon have become dominant gatekeepers with intense relationships to users. These "prosumers" both consume services and produce content, including personal data. The document calls for a comprehensive "prosumer law" approach drawing on competition law, privacy, and technology regulation to ensure these relationships are fair and neutral. It provides examples of co-regulation and self-regulation models from areas like domain names and television that could help address rising public interest concerns about internet platforms.
This document provides an overview and definitions of key concepts related to information and communication technologies (ICTs) and their application in tourism, known as e-tourism. It discusses how ICTs have transformed the tourism industry, moving from early computer reservation systems to today's global distribution systems and use of the internet. The document defines important terms like the world wide web, intranets, extranets, and defines the roles of intermediaries and infomediaries in the digital tourism landscape. It provides context on how ICTs have impacted business processes, distribution channels, and strategic relationships across the tourism industry.
Artificial intelligence and automation will significantly impact future jobs. Many existing jobs will be displaced, but new jobs will also be created. Skills that are important today like driving trucks may no longer be needed if self-driving vehicles are widely adopted. However, AI will also drive innovation and create new industries and jobs. Education will need to focus on emerging technical skills like data science, cybersecurity and artificial intelligence to prepare students for these new types of jobs. Taylor's University is transforming its degree programs, like computer science, to offer specializations in high demand AI fields and opportunities for real-world work experience through internships and industry projects.
Big data: uncovering new mobility patterns and redefining planning practicesMickael Pero
Using representations and data that are digital, we can create images about what happens where and when in cities, including mobility patterns that remained unaccounted until now. If properly analysed, big data for mobility can radically improve the socioeconomic and environmental analysis of public and sustainable transport. This session will discuss how big data is affecting mobility in terms of new travel behaviour and transport planning. At the user level, the relations between social networks, social media usage and travel behaviour in EU countries will be discussed. Scientific insight on the social media usage of millennial students in EU countries to understand their impact on social activities and mobility in urban areas will be presented. At the planer level, responses to changes in mobility patterns or unaccounted needs given by the analysis of public transport smart data will be presented. Advances on an integrated accessibility index will be discussed as a way for policy makers to improve current transport planning practices. Yet, big data in transport is not immune from some problems, especially those relating to statistical validity, bias and incorrectly imputed causality. This point will be discussed alongside liability, since Big data is gathered and manipulated by many different stakeholders. The proposed panel discussion therefore aims to provide to the audience a clear understanding on ways in which big data affects travel behaviour and transport planning, while accounting for data quality and pan European standardisation aspects.
The Role of Open in African Higher Education - MauritiusThomas King
This document discusses scholarly communication in Africa and opportunities to make African research more accessible. It notes that while the internet offers greater connectivity, African research is still marginalized by a focus on publications in commercial indexes. However, opportunities exist to leverage technology, align communications with strategies, revalue "grey publishing", use open access platforms and repositories, and gain wider impact. The University of Mauritius is encouraged to harness these opportunities to deliver its strategic goals.
The MOONLITE project aims to promote the use of MOOCs to increase access to higher education for refugees and socially disadvantaged groups. The project involves partnerships with organizations that provide MOOCs and online courses for refugees. It seeks to address challenges to refugee participation in online learning such as lack of digital skills, community support, and recognition of qualifications. The MOONLITE project will produce reports on implementing MOOCs in partner universities, a cost-benefit analysis tool, a MOOC on using MOOCs for refugee education, and guidelines for policymakers on maximizing the role of MOOCs in European higher education.
The document provides information about Payal Arora, an expert in user experience design for the next billion users. It discusses her work helping organizations understand diverse global user practices to build more inclusive digital platforms and products. Arora uses approaches like digital ethnography and field research to gain insights into underserved markets. She then guides clients on transferring these insights into culturally appropriate and ethical design. The document lists some of Arora's consulting projects and publications addressing topics like healthcare apps in Africa, privacy and data governance. It also provides positive feedback on her motivational speaking style and ability to engage audiences on issues related to innovation, sustainability and inclusive digital systems.
The document provides information about Payal Arora, an expert in user experience design for the next billion users. It discusses her work helping organizations understand diverse global user practices to build more inclusive digital platforms and products. Arora uses approaches like digital ethnography and field research to gain insights into underserved markets. She then guides clients on transferring these insights into culturally appropriate and ethical design. The document lists some of Arora's consulting projects, publications, and positive feedback on her motivational speaking engagements on topics related to the next billion users and inclusive digital innovation.
the Millennium Project, Artificial Intelligence, Global Governance for the Tr...Jerome Glenn
The document discusses the need for global governance to manage the transition from artificial narrow intelligence (ANI) to artificial general intelligence (AGI). It notes that some experts believe AGI could emerge within 10 years, but it would likely take 10 years to negotiate an international treaty and develop an effective governance system. The document proposes conducting a study using a Real-Time Delphi method to assess governance models and issues, develop alternative scenarios, and make recommendations to stimulate global discussion on governance for ANI to AGI transition. Key issues discussed include developing standards around AI safety, transparency, and aligning AI with human values and goals.
GeoCapacity Building - what future for 'geospatial geoskills'?Geoskills+ Project
This document summarizes the work of EUROGEO, the European Association of Geographers, in building capacity for geospatial skills. It discusses EUROGEO's role in networking geographers, lobbying the European Parliament, and running educational projects. It also addresses the future of geospatial skills and capacity building, noting the importance of international research networks, entrepreneurship, sustainability of projects, and filling the space between university, industry and government. Recommendations include long-term commitment from stakeholders, common public messaging, and evaluating risks of not developing capacity.
This document provides a summary of recommendations from a report by the Pathways for Prosperity Commission on how developing countries can harness digital technologies for inclusive development. It recommends that countries craft a national "digital compact" to coordinate efforts across government, civil society, and the private sector. Other key recommendations include putting people at the center by ensuring they have relevant skills and a safe digital environment, building essential digital infrastructure and systems, reaching everyone with technologies through new business models and inclusive design, and governing technologies through improved government services and international coordination. The report argues that digital technologies can power new opportunities if countries actively manage technological change and ensure its benefits are widely shared.
The document discusses concepts in information and communication technologies for development (ICT4D). It covers various stakeholders in ICT4D, examples of ICT4D solutions being used, and how people in developing areas use technologies like cell phones and the internet to strengthen human and social capital. Constraints to ICT4D include issues of access, cost, and ensuring relevant content.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Presentation made at Unesco workshop for the African J-School Centres of Excellence, in Windhoek Namibia, May 2009. The slideshow motivates why African J-Schools need to mainstream new media in J-School curricula.
Massive Open Online Courses (MOOCs) are a hot spot for international education at the moment, getting quite a lot of attention – in some cases even nervous attention – from a variety of stakeholders. Where did they come from and what exactly is all the fuss about? This is an extract from the 2013 spring issue of European Association for International Education's member magazine, EAIE Forum http://ow.ly/VQo2h. Become an EAIE member to access top-notch resources on a wide range of internationalisation topics. http://ow.ly/VQmqO.
This report examines how emerging technologies could create new pathways for inclusive growth in developing economies. It identifies five potential pathways: 1) raising value from agriculture through data and biotechnology, 2) new global value chains in manufacturing using advanced communication technologies, 3) creating global trade in complex services enabled by virtual reality, 4) linking the informal sector to formal economies through digital platforms, and 5) fostering diverse, connected domestic economies with reduced information and logistics costs. However, these impacts are not inevitable. Policymakers must create the right environment by investing in digital infrastructure, standards, education, and guiding markets towards innovation to ensure the gains are widely shared.
This report examines gender gaps in access to information and communication technologies (ICTs). It finds that while gender gaps in Internet access are declining in many countries, significant gaps still remain, especially in developing nations. Women are still around 200 million fewer online than men globally. The report recommends that governments integrate gender considerations into ICT and broadband policies, improve collection of gender-disaggregated data, boost affordability and usability of technologies for women, increase relevant online content, and develop plans to achieve gender equality in broadband access by 2020. Addressing these issues could help leverage ICTs to improve women's empowerment and socioeconomic opportunities.
Here are the key points from the introduction:
- Broadband is recognized as vital for economic growth, social inclusion and environmental protection, but 4.2 billion people still lack regular Internet access.
- The digital divide persists in terms of broadband access, especially in rural areas, and for gender equality online. Internet growth may be slowing as coverage expands to less dense areas.
- Extending access needs to be accompanied by relevant local language content and skills development.
- Countries need policies to make broadband available, affordable and accessible as an enabler of sustainable development.
- National Broadband Plans can coordinate public and private sectors to achieve broadband for all. Most countries now have plans but monitoring and succession strategies are needed
Steve Vosloo presented on education design in a mobile era. He discussed the growing mobile landscape globally and in Africa. The mobile revolution is changing education by supporting informal, contextual learning anywhere and anytime. When designing for mobile, considerations include understanding user context, designing for small screens first while supporting multiple devices, personalized and adaptive learning, learner analytics, social learning, and using existing platforms. Challenges to mobile learning include transforming existing systems, uneven infrastructure, and bridging formal and informal learning. Vosloo advised testing often and thinking holistically about infrastructure to support digital learning.
While access to the internet has expanded greatly over the past few decades, reaching over half the world's population, online consumer behavior is still evolving rapidly. Key trends include the rise of mobile devices and video for online shopping and digital marketing. Customers now research products across various online and offline sources before making purchase decisions based on factors like price, brand and product reviews. Top selling online product categories continue to grow and include clothing, consumer electronics and personal care.
Collective Entrepreneurship & Digital Platform Coops. MTA world. ICA World Co...Jose Mari Luzarraga
The talk on "Collective Entrepreneurship & Digital Platform Coops" by JM Luzarraga (MTA-PCC) at ICA World Conference in Seoul Dec 2021. This talk was part of the panel 2.5 on "Supporting Entrepreneurship & Innovation"
SCL \Tech Law Futures Canary in the CoalmineChris Marsden
This document discusses how internet platforms can act as a "canary in the coal mine" for broader regulation. It notes that major internet companies like Google, Facebook, and Amazon have become dominant gatekeepers with intense relationships to users. These "prosumers" both consume services and produce content, including personal data. The document calls for a comprehensive "prosumer law" approach drawing on competition law, privacy, and technology regulation to ensure these relationships are fair and neutral. It provides examples of co-regulation and self-regulation models from areas like domain names and television that could help address rising public interest concerns about internet platforms.
This document provides an overview and definitions of key concepts related to information and communication technologies (ICTs) and their application in tourism, known as e-tourism. It discusses how ICTs have transformed the tourism industry, moving from early computer reservation systems to today's global distribution systems and use of the internet. The document defines important terms like the world wide web, intranets, extranets, and defines the roles of intermediaries and infomediaries in the digital tourism landscape. It provides context on how ICTs have impacted business processes, distribution channels, and strategic relationships across the tourism industry.
Artificial intelligence and automation will significantly impact future jobs. Many existing jobs will be displaced, but new jobs will also be created. Skills that are important today like driving trucks may no longer be needed if self-driving vehicles are widely adopted. However, AI will also drive innovation and create new industries and jobs. Education will need to focus on emerging technical skills like data science, cybersecurity and artificial intelligence to prepare students for these new types of jobs. Taylor's University is transforming its degree programs, like computer science, to offer specializations in high demand AI fields and opportunities for real-world work experience through internships and industry projects.
Big data: uncovering new mobility patterns and redefining planning practicesMickael Pero
Using representations and data that are digital, we can create images about what happens where and when in cities, including mobility patterns that remained unaccounted until now. If properly analysed, big data for mobility can radically improve the socioeconomic and environmental analysis of public and sustainable transport. This session will discuss how big data is affecting mobility in terms of new travel behaviour and transport planning. At the user level, the relations between social networks, social media usage and travel behaviour in EU countries will be discussed. Scientific insight on the social media usage of millennial students in EU countries to understand their impact on social activities and mobility in urban areas will be presented. At the planer level, responses to changes in mobility patterns or unaccounted needs given by the analysis of public transport smart data will be presented. Advances on an integrated accessibility index will be discussed as a way for policy makers to improve current transport planning practices. Yet, big data in transport is not immune from some problems, especially those relating to statistical validity, bias and incorrectly imputed causality. This point will be discussed alongside liability, since Big data is gathered and manipulated by many different stakeholders. The proposed panel discussion therefore aims to provide to the audience a clear understanding on ways in which big data affects travel behaviour and transport planning, while accounting for data quality and pan European standardisation aspects.
The Role of Open in African Higher Education - MauritiusThomas King
This document discusses scholarly communication in Africa and opportunities to make African research more accessible. It notes that while the internet offers greater connectivity, African research is still marginalized by a focus on publications in commercial indexes. However, opportunities exist to leverage technology, align communications with strategies, revalue "grey publishing", use open access platforms and repositories, and gain wider impact. The University of Mauritius is encouraged to harness these opportunities to deliver its strategic goals.
The MOONLITE project aims to promote the use of MOOCs to increase access to higher education for refugees and socially disadvantaged groups. The project involves partnerships with organizations that provide MOOCs and online courses for refugees. It seeks to address challenges to refugee participation in online learning such as lack of digital skills, community support, and recognition of qualifications. The MOONLITE project will produce reports on implementing MOOCs in partner universities, a cost-benefit analysis tool, a MOOC on using MOOCs for refugee education, and guidelines for policymakers on maximizing the role of MOOCs in European higher education.
The document provides information about Payal Arora, an expert in user experience design for the next billion users. It discusses her work helping organizations understand diverse global user practices to build more inclusive digital platforms and products. Arora uses approaches like digital ethnography and field research to gain insights into underserved markets. She then guides clients on transferring these insights into culturally appropriate and ethical design. The document lists some of Arora's consulting projects and publications addressing topics like healthcare apps in Africa, privacy and data governance. It also provides positive feedback on her motivational speaking style and ability to engage audiences on issues related to innovation, sustainability and inclusive digital systems.
The document provides information about Payal Arora, an expert in user experience design for the next billion users. It discusses her work helping organizations understand diverse global user practices to build more inclusive digital platforms and products. Arora uses approaches like digital ethnography and field research to gain insights into underserved markets. She then guides clients on transferring these insights into culturally appropriate and ethical design. The document lists some of Arora's consulting projects, publications, and positive feedback on her motivational speaking engagements on topics related to the next billion users and inclusive digital innovation.
the Millennium Project, Artificial Intelligence, Global Governance for the Tr...Jerome Glenn
The document discusses the need for global governance to manage the transition from artificial narrow intelligence (ANI) to artificial general intelligence (AGI). It notes that some experts believe AGI could emerge within 10 years, but it would likely take 10 years to negotiate an international treaty and develop an effective governance system. The document proposes conducting a study using a Real-Time Delphi method to assess governance models and issues, develop alternative scenarios, and make recommendations to stimulate global discussion on governance for ANI to AGI transition. Key issues discussed include developing standards around AI safety, transparency, and aligning AI with human values and goals.
GeoCapacity Building - what future for 'geospatial geoskills'?Geoskills+ Project
This document summarizes the work of EUROGEO, the European Association of Geographers, in building capacity for geospatial skills. It discusses EUROGEO's role in networking geographers, lobbying the European Parliament, and running educational projects. It also addresses the future of geospatial skills and capacity building, noting the importance of international research networks, entrepreneurship, sustainability of projects, and filling the space between university, industry and government. Recommendations include long-term commitment from stakeholders, common public messaging, and evaluating risks of not developing capacity.
This document provides a summary of recommendations from a report by the Pathways for Prosperity Commission on how developing countries can harness digital technologies for inclusive development. It recommends that countries craft a national "digital compact" to coordinate efforts across government, civil society, and the private sector. Other key recommendations include putting people at the center by ensuring they have relevant skills and a safe digital environment, building essential digital infrastructure and systems, reaching everyone with technologies through new business models and inclusive design, and governing technologies through improved government services and international coordination. The report argues that digital technologies can power new opportunities if countries actively manage technological change and ensure its benefits are widely shared.
The document discusses concepts in information and communication technologies for development (ICT4D). It covers various stakeholders in ICT4D, examples of ICT4D solutions being used, and how people in developing areas use technologies like cell phones and the internet to strengthen human and social capital. Constraints to ICT4D include issues of access, cost, and ensuring relevant content.
Similar to The promise of fiber optic - NRBuzz presentation by Laura Mann (20)
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
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The promise of fiber optic - NRBuzz presentation by Laura Mann
1. Laura Mann
and Mark
Graham
University of Oxford
Timothy
Waema and
Charles Katua,
University of
Nairobi
Felix Akorli,
Claude
Bizimana and
Grace
Magambo,
National University
of Rwanda
Funded by:
Economic and
Social Research
Council, UK
Department of
International
Development, UK
„THE PROMISE OF FIBRE OPTIC
INTERNET‟
FOCUS: BPO AND ICT
IHUB, NAIROBI,
29TH OF JANUARY, 2013
DR. LAURA MANN
Email: Laura.mann@oii.ox.ac.uk
Website and Blog:
www.lauraelizabethmann.com
Check out our project at:
www.oii.ox.ac.uk/research/projects/?id=59
3. THEORETICAL SKETCH
Distance and Time: Does the internet remove geographical
boundaries and bring about a „global marketplace‟?
(Cairncross 1997; Gillespie and Williams 1988; Friedman,
2005 and Gates, 1996)
Intermediation: Does the internet remove intermediaries?
(Javalgi and Ramsey 2001; Benjamin and Wigland 1995;
Zook 2002; Leinbach 2001; Drucker 1999; Couclelis 2004;
Janelle and Hodge 2000; French and Leyshon 2004; Zook
2005)
Positionality: Does the internet allow individuals and
communities to forge new positionalities and identities?
(Couclelis, 1996; Graham, 1998; Goodchild, 2004; Massey
1993, 1994, 2005; Sheppard, 2002)
6. Media Analysis of the Arrival of the Cables
Fieldwork in Kenya:
40 Tea Managers (growers, cooperatives, producers, transporters, traders,
buyers, warehouses, etc.)
40 Tourism Managers (ticketing, tour guides, hotels, transportation,
informal guides)
40 BPO/ITES Managers (call centres, software developers, Big ICT
companies, system integrators, etc.)
Interviews with Policy-makers and other relevant stakeholders.
Fieldwork in Rwanda: The same process
METHODOLOGY
7. VISION 2030
“the top offshoring destination for Africa”
“sector of choice for employment for youth and young professionals”
10. Kenyan company
Human
Intermediary
(Samasource,
consultants or
middleman)
American
company (GM,
Google, Amazon)
European company
(Nokia, BT, French
Health Services)
Technical
intermediary
(Elance.com or
guru.com)
American
company (GM,
Google, Amazon)
INTERNATIONAL INTERMEDIARIES
PERSIST
FASTER INTERNET
Kenyan
company
International
Intermediaries
American
company
European
company
Kenyan
Government
and Kenyan
company
100%
2008
10-20%
80-90%
2013
16. ANYTHING BUT FLAT
1)Opening sales offices in
other countries.
2)Buying foreign companies
in other markets with
existing clients.
3)Using Kenyan diaspora to
bring work and make
connections.
1)Using Kenya‟s diversity at
home to negotiate work in
other countries.
17. Laura Mann
and Mark
Graham
University of Oxford
Timothy
Waema and
Charles Katua,
University of
Nairobi
Felix Akorli,
Claude
Bizimana and
Grace
Magambo,
National University
of Rwanda
Funded by:
Economic and
Social Research
Council, UK
Department of
International
Development, UK
Questions?
Laura.mann@oii.ox.ac.uk
www.lauraelizabethmann.com
You can also check out our
project website:
www.oii.ox.ac.uk/research/proj
ects/?id=59
Editor's Notes
Laura MannFrom the Oxford Internet Institute. Working with…Funded by ESRC and DfID, simple explanation is that we are looking at the impact of broadband internet on the econoimes of Kenya and Rwanda. I am going to focus on BPO (outsourcing) and IT.
So most people in this room probably know that before 2009, Kenya and the rest of East African relied on sat. for their internet connections. This meant internet was slow, expensive and unreliable. In 2009, the first of four cables landed in Mombasa and there was great expectation about what this would do the economy. Our project is really trying to compare those expectations with what has taken place on the ground.We picked three sectors.The tea sector- a classic export product, so something leaving.The tourism sector- in order to capture something coming in.And BPO- outsourcing- something that has the potential to change the international division of labour.
Our project focuses on a few key ideas about the internet:Distance and Time: the internet removes geographical boundaries. Friedman- classic idea that the world is flat. --- that Kenyan companies will be able to reach out and communicate with companies and individuals in other countries more easily. That a Kenyan company can compete with an Indian company on an equal, individual basis. Is globalisation about producing ‘sameness’ and cultural flattening? Is everyplace going to look the same in twenty years?Intermediation: the internet removes intermediaries and makes it easier to facilitate direct communication with others. Similar to the first, except we are not just talking about space but social and economic hierarchies. Positionality: the internet allows individuals and communities to forge new positionalities and identities online. Internet is not just an enabled of communication, but also a space of representation. African countries are generally associated with gloomy news reports. Can the internet allows Kenyans to change that image, in addition to its structural and legal position in the world economy?
So when people think about the impact of the Internet- they tend to focus a lot on use- how many people are accessing the internet. That tells us a lot about consumption, but not production. So the way that we are trying to look at impact, is to look at value chains. So the chain of actors who add value to a product. In tea, the value chain is easy- tea leaves are picked by the farmers, the factories process the leaves, the trucks transport it to Mombasa, the traders negotiate a good price and interact with buyers, the buyers know the international market, the producers blend the tea and package the tea and market the tea. Our project is trying to understand whether actors in Kenya can use the internet and better information to move up that chain- add more value to the tea closer to the farmer.
When it comes to BPO and ICT, we are interested primarily in data. How data services are conducted internationally and whether Kenyans can carve out a better position in the chain. So here is a simple BPO chain. Kenyan company at the topInternational work at the bottomAnd in the middle intermediaries.Human and institutionalTechnological. Kenyan companies find it very difficult to get direct access to clients and international work. The faster connection was seen as making this easier.
So in order to show this…Today I had my final interviews for the BPO and ICT sector and tomorrow, I am going to Kericho to meet with Charles from U. of N. to help finish off the tea sector interviews.So basically we are at the stage where we have a lot of interviews and notes, but we haven’t had much time to analyse it.I am therefore, going to focus on the big picture and the general trends. In short, I am going to try to tell a story about the rise and fall of BPO in Kenya.
Vision 2030 envisaged Kenya to be “the top offshoring destination for Africa”. The flagship projects are establishment of a:BPO park at the Athi-River Export Processing Zones (EPZs);undertaking marketing campaigns; conducting targeted training programmes; development of a BPO incentive framework; and formulation of BPO and Contract Centre (CC) policy.It was expected to be “the sector of choice for employment of the youth and young professionals”.expected to create at least 20,000 direct BPO jobs and increase its contribution to GDP by Ksh. 10 billion. (Progress Report on Vision 2030)
Tell a little story about BPO. International advisors described how this would be a great sector of growth for Kenya- particularly call centres, due to the high levels of educated Kenyans with neutral accents.Government used World Bank Subsidy to help companies struggle with bandwidth, made investments into infrastructure and set about building Konza City50 companies opened shop, Things were looking good. THENGlobal RecessionObama’s speechMiddle Management/Matrix of profit (exploitation)Difficult to ‘pull away’ business from India and other places (In many cases, Indian companies are passing on work)Not enough people to get big contracts, but not enough work to get enough people No strong industry voice. Former BPO society collapsed.Government has changed its approach. Money for promotion has not materialised.All money diverted to Konza City. I am going to talk a little bit about why this is the case later. But basically, a lot of BPO managers feel a bit abandoned by the government.
Nevertheless, there are some…Big companies and a few smaller ones that have held on (Kencall, Horizon, Technobrain, Direct Channel, Adept, IT Solutions)Difficult to say how they are all doing. Some seem depressive, others buoyant. Renewed focus on internal outsourcing market.Some are still relying on international intermediaries. Emergence of more Impact Sourcing (Digital Divide Data, Samasource, Enablis)The ones that have survived are more savy, more tough. They know what makes money and what doesn’t. but feelings of exhaustion and a new ‘inward’ attitude prevaiThey employ anywhere from twenty to three hundred workers. There have been reports of late payments. There is still some instability.Many of them say- that it is a learning process and now they are ready for the global market, but the government gave up on them at the first hurdle.
One of the most striking things about BPO is the shift to the local market. Most of the firms I interviewed had mainly been getting international work back in 2008, but now they are depended mostly on local and domestic work.Some have different percentages. Some smaller companies have a higher international component, but this is more piecemeal or more exploitative. Good international work is hard to find.
Government has openly switched from using the words BPO to ITES. From BPO to IT Enabled Services.Techno-city- no longer focus on BPO. Clearly stated at the groundbreaking. Money for BPO promotion hasn’t been allocated to Kenya ICT Board. All funds are going to Konza City.New emphasis on software development startup culture. Celebration of M-Pesa and Ushahidi. Launch of competitions. Drive to bring international companies here. Not just Google, IBM but also Indian call centres and American financial companies. Local outsourcing and automation efforts within government are partnered with international companies. Curious kind of re-configurations going on: Kenyan BPO firms desperately trying to get international work. International firms getting local Kenyan work. It is not clear how these internationals will handle their back-office. Will the work stay in Kenya?
Why the switch? A lot has to do with the problems within BPO, but also because of the government’s realizing the profits of automation. Important to ask how hasty this switch is?The BPO policy had been initially driven by the McKinsey Report. Was BPO the wrong focus for Kenya or did they not give it enough time to succeed? Is the focus on software the new right focus, or is it being driven by a similar ‘take an idea and run with it’ approach?Pay attention to Kenya’s niche, from the words of clients and investors.In terms of software, here the project is going to focus on:Again, we are interested in the issue of intermediation. To what extent do mobile and web applications rely on intermediaries to access markets? Think of platforms that run on SMS- need big telecoms to give them access to their networks. If you want to get your banking or SME application to a large number of businesses, can you go through a big bank or financial institution. This discourse about disintermediation and direct communication pervades but to what extent are small entrepreneurs dependent on big companies and intermediaries?What succeeds and what doesn’t? And understanding why and how success happens. The high rate of failure. social applications vs. back-office applications. Social applications depend on advertising for revenue. Here international companies seem to make it profitable, so in a way social applications will also increase the penetration of international influence. Back-office applications may find themselves competing with international applications- especially in the business and humanitarian arena. Existing ERPs and Cloud computing are creeping into the economy. What kind of advantage can Kenyans carve out here? Do they understand the local market better? Do they understand SMEs more? How can they protect their innovations when it comes to exporting them to other countries?Mixing of technical and social infrastructure. A lot of the tech entrepreneurs I have interviewed spend much much more time on sales and marketing, on the offline practical logistics than they do on the software. How can we better prepare techies?Related to that- It’s often the existing professionals in an industry that make the best kinds of software- they understand their clients’ needs because, to a certain degree, they are their clients. How can we re-create that? What is the right kind of support? Supporting young people but also giving them realistic ideas about their future. What do they need? Funding or time/exposure? Tough love within a controlled environment? What is the right kind of training and education? Mass education vs. narrow CMU kind of work in Rwanda. Informal experimentation vs. technical certificates that international companies understand? Internships, but internships that make sense both for the student and the employer. How can software become an export and job creator on a massive scale? The government is talking about how e-government in Kenya can be an exportable model to other countries, but how will they manage their relationships with international companies like Accenture and IBM to ensure that these projects do not see their back-office jobs outsourced to other countries and their innovations taken outside without them. What kind of relationship will there be between the big internationals and the local developer community?Next slide…. So I have talked a bit about what we have found from our research. Now I want to talk a little bit about what this all means, in terms of those core ideas of the project.
Do the fibre cables make geographic boundaries less important? Does they allow a re-positioning of Kenya in the global economy?Despite almost all of our interviewees giving personal anecdotes about geographical re-configurations (it allows me to talk to my sister in the US, it allows me to buy things from Europe, it allows me to arrange travel arrangements much easier, people actually talking about ‘the world is flat’), when it comes to Kenya’s niche in the BPO/ICT sector, it seems like Kenya’s geography matters a lot. Getting US and EU work directly is hard. Intermediaries and physical visits are necessary to assure clients in the BPO sector. Kenyan firms do not compete with Indian firms on an equal spaceless footing. They are seen as ‘KENYAN’ firms, whereas Indian firms are very much seen as ‘Indian firms’. There is no global marketplace for work. Often firms think about timezones, having geographical variety in their backoffice arrangements (offices all over the world). For BPO to work in Kenya, the country as a whole has to carve out a name for itself. Nevertheless, Kenya has been successful in other aspects of ICT and these actually have a lot to do with geography.Bringing in international actors. Kenya vis a vis other ‘African hubs’- Egypt, Nigeria and South Africa. Kenya seems to be doing well partly because other hubs are doing badly.Kenya is seen as the ‘gateway’ to East Africa. For example, one big BPO firm opened its regional HQ in Nairobi even though it didn’t have clients in Kenya (it had work in other E. African countries). -Kenya already has a lot of finance and IT professionals in other countries. It can mobilize these guys. 2) Selling applications and the expectation of future applications to other countries. Kenya’s and Rwanda’s position vis-à-vis emerging markets. It can carve out a niche in applications for building applications for specific kinds of economies, similar to Kenya’s. This is where Kenyans and Rwandans seem to be doing best. Mobile money applications, but also agricultural systems, health systems, etc. If this is legitimately a big part of the economy, what role for ‘tech NGOs’? Enabling the delivery of international aid? But taking away jobs from local developers? Long and short term (interesting discussions in Rwanda about this). It would seem that the arrival of fibre optic, rather than diluting the importance of geography, is actually allowing Kenya to take advantage of its geography better.
BPO was originally conceived as a source of export earnings. The idea was that Kenyan companies could provide services to other countries over the internet. As we have seen, what has happened is very different.In a sense, BPO has been imported into Kenya. You can’t master globalisation; it masters you. The need to get local work- demonstrate competence, but also make oneself less susceptible to foreign shocks. Modernization of Kenyan businesses. Not just in terms of encouraging outsourcing, but introduction of common global systems like ERPs and cloud computing. This ‘standardization’ further simplifies the outsourcing of components to others. Improve efficiency and revenue streams (This seemed to be a big motivating factor in the government’s shift away from BPO to ITES). One interesting (but deeply cynical) way of thinking about this could be: a re-configuration of corruption from the bottom to the top. Not just practices, Introduction of foreign BPO companies with different working relations. The SPANCO strike is a case in point. How will the government coordinate the efforts of the big internationals and local companies. What can facilitate partnerships?What does this mean for Kenya’s future? More efficient government services. More government revenue. Use of data for analysis and policy-making. Better health and education services. Creation of jobs or shifting of jobs to rural areas (Enablis).Informalisationof work? Flexible working hours? Pensions? Constant shifting in employers? Lack of protection for workers- much harder to unionize workers in an industry with high turn-over. Experience of security guards in Kenya. Education and inequality? Technically trained people vs. low skilled people. Skills GAP- two kinds of workers- technical professional class and back-office class. New politics. Comparison with India- the rise of BPO and ICT created a very different model of social mobility and ‘middle class’- instead of permanently employed civil servants, flexible, entrepreneurial class with different ideas about politics and the role of the state.
The last big thing I want to talk about is image and representation. In a lot of the news articles about the arrival of the cables, it talked about how they were ushering in a new future for Kenya- modernization theory. Projecting a new image abroad. However, in the BPO and ICT field, there are two distinct narratives taking form: Kenya as a global space like all others and Kenya as a distinctive place. Impact sourcing vs. other kinds of workTo what extent does the promotion of Kenya as a site of ‘impact sourcing’ diminish the country’s wider reputation. If you start selling the image of slum residents doing call centre work in the BPO sector, will that stop other kinds of companies getting work? Can these two parts of the industry co-exist? Trust issues- interesting how impact-sourcing does require foreign intermediaries and offices and a wider system. Lower levels of revenue for Kenyan firms. Similarly, the projection of Kenya as a modern space- business hubs like any other place in the world…… or should Kenya be telling the world, it has a really interesting niche. The rest of Kenya as being an asset, the physical environment of Nairobi being an asset, not just liabilities. The rest of Kenya and Nairobi as a kind of technology laboratory for the rest of the developing and emerging world. Difficult to change the image remotely. Visits, international certificates, other benchmarks that foreign clients and investors understand. Making sense of place still matters.
One of the things I love about doing this kind of research is really getting a sense of how the economy works outside of the models of economists. Economic models are often constructed as if space did not exist, as if economies operate by universal rules.Globalisation is also construed in a similar way- the expansion of global capitalism erases difference and makes all economies similar and characterless.But really what our project shows is how geographically rich the global economy is. How much space and unfortunately, race, still matters. Even in the most high tech sector in an age of global connectivity. This is not just a theoretical point, but also reveals something important about the practical ways that countries like Kenya can change their position in the economy and try to get around intermediaries….Opening offices in other places? Buying foreign companies in India, US, other markets? Using Kenyan diaspora? Using Kenya’s diversity- Indians and African workers- negotiating work can often be very racialised. African Kenyans are sent to negotiate Uganda and Tanzanian work, but Indian Kenyans are used in the Middle East and Latin America.