The document outlines the process used to redesign student lockers at a school. It identifies key stakeholders like students, teachers, and administrators. Researchers observed locker usage to empathize with stakeholders and understand problems. They then defined the key problem, ideated alternative solutions through brainstorming while considering costs and deadlines, and prototyped and tested a new locker design before implementing the final solution.

1. The process of Re-design the Student Lockers
Design Thinking Action Lab, 2013 July
By Leticia Britos Cavagnaro, Stanford University
Lucimara de Almeida

2. Process: How do you solve problems?
Identify Stakeholders
•- Students
•- Teachers
•- Principal
•- Custodian
Empathize
•- What’s the problem to each
stakeholder?
•- Observe the users using the
lockers
Define
•- Define the problem
•- Exchange ideas about the
problem
Ideate
•- Collaborate
•- Think in alternatives
•- Brainstorming
•- Evaluate costs and deadline
Prototype
•- Build the prototype of locker
Test
•- Prototype works?
•- It’s necessary adaptations?
•- Refine
Take it home
• Solution! New version of
lockers!