The document discusses how information technology can help businesses through increased productivity, competitiveness, customer responsiveness, and business insights while lowering costs. It provides an example of Project Vikas in Tirupur, India which addressed bottlenecks in the external supply chain visibility and tracking of garment production using a web-based application. This integrated exporters and subcontractors, reduced the garment production cycle from 90 to 60 days, and is expected to further reduce cycle time. The document also notes Microsoft's hybrid model of providing both on-premise and hosted software and services options for small and medium businesses.