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The Power of Facebook

Getting the most out of the Web’s hottest property
Some Facts

• “Social Utility”
• Over 50 million users
• Started out as a college-only network, then opened earlier this year.
• 134% growth from September 2006 to September 2007
• More than 50 million users.
• 41% of users over the age of 35, fastest growing segment
• Platform for application development, over 6,000 apps currently running
• Supposed to be worth US$15 billion
The Coolest Thing About Facebook: Your Friends

• Reinforce and expand upon real-world social connections


• Do things to and with your friends inside of the walled garden


• See up-to-date information about your friends at a glance


• Share information with your friends


• See what your friends find interesting


• Meet your friends’ friends
The News Feed

What’s everyone up to?
Professional Etiquette:
                                      Family
Friend Requests
                                      Close Friends
• If your relationship is above the
  dotted line, a note may not be
  necessary.
                                      Peers in your Team
• If your relationship is below the
  line, attach a note explaining
  your request. Be specific!

                                      Superiors/
• Men approaching women, be
  particularly forthcoming.
                                      Subordinates
• Sucking in address book can
                                      Other Coworkers
  get you “sandboxed” if you
  send too many requests.
                                      Professional Contacts
• Promise yourself that you’ll view
  profile contents in context,
                                      Reconnecting
  especially if you’re the boss.
Professional Etiquette:
                                      Family
Friend Requests
                                      Close Friends
• If your relationship is above the
  dotted line, a note may not be
  necessary.
                                      Peers in your Team
• If your relationship is below the
  line, attach a note explaining
  your request. Be specific!

                                      Superiors/
• Men approaching women, be
  particularly forthcoming.
                                      Subordinates
• Sucking in address book can
                                      Other Coworkers
  get you “sandboxed” if you
  send too many requests.
                                      Professional Contacts
• Promise yourself that you’ll view
  profile contents in context,
                                      Reconnecting
  especially if you’re the boss.
Professional Etiquette:
                                      Family
Friend Requests
                                      Close Friends
• If your relationship is above the
  dotted line, a note may not be
  necessary.
                                      Peers in your Team
• If your relationship is below the
  line, attach a note explaining
  your request. Be specific!

                                      Superiors/
• Men approaching women, be
  particularly forthcoming.
                                      Subordinates
• Sucking in address book can
                                      Other Coworkers
  get you “sandboxed” if you
  send too many requests.
                                      Professional Contacts
• Promise yourself that you’ll view
  profile contents in context,
                                      Reconnecting
  especially if you’re the boss.
Your Profile: The Barry Bonds of Business Cards

• Create a hub for your content.


• List your professional qualifications and job description.


• Post photos that showcase your humanity.


• Share items of interest both individually and publicly.


• Share books, music, movies and television, but keep those items below the
  fold.


• Use a mobile client to make a friend request on the spot instead of exchanging
  business cards.
Groups

Conversations are Communities
Groups: Facilitated conversations
Driving Traffic by Participating in Groups

• Pasting an unsolicited link to your site on a group’s wall or shared items
  section is poor form.


• Instead, develop list of interesting content for group members.


• Post the list on your blog.


• Then post in the group and tell people why they might find your research
  useful.


• You drive traffic and you’re not being too commercial. Yes, you have
  commercial motivations, but you’re adding value at the same time.
Sharing Photos and Videos: Reinforcing Shared Experiences
Posted Items

• Sharing content facilitates relationships


• Download the Facebook toolbar for Firefox and use the share feature


• You can either send the news item to a specific person or group, or you can
  post it to your profile.


• My friends’ shared items feed on Facebook is where I get some of my most
  bloggable content. I can subscribe in RSS.


• My friends add value for me, and I add value for them by sharing items.
Facebook Culture: Vestigial Organs

• Poking


• Hookups & Random Meetings
Facebook Culture: Immature Applications

• Poo-flinging


• Zombies and Vampires and Werewolves, oh my!


• Virtual Pets


• More useful than meets the eye
“What Zuckerberg and the
widget-makers have wrought is
mostly silly, useless and time-
wasting and the kazillion users of
these widgets are pretty much
just acting like little children.” -
Kara Swisher
Successful Applications

• Leverage social context, friends want to connect with one another


• Start simple


• Respond to user input quickly
Widget Marketing on Facebook: Reaching Your
Audience

• Who are they and what do they want?


• Are they on Facebook in large enough numbers to justify the investment?


• How can you help them connect?


• Be useful!


• Think almost altruistically about serving their needs.
Facebook Fridays: Leveraging Facebook Internally
New Features: Facebook Pages

• A brand can have fans.


• You can create a hub around your brand for content and interaction the same
  way that you do with your profile.


• Don’t just use it as a directory entry.


• This is not just another place for users to download Mountain Dew wallpapers,
  as the “Ad-Vocate” says.


• Creates a “social experience” where your friends can give honest feedback
  about brands and you can see that information associated with a brand.
New Features: Facebook Ads

• Adds social action to ads, so you can see when your friends have relationships
  with the brand that’s being advertised.


• Allows targeting by age, gender, geography, interests, marital status and more.


• Goal is to make advertising more relevant.


• I still want a Pandora for advertising.


• Some backlash regarding legality of using people’s likenesses to sell products
  without their consent.
New Features: Sucking in Stories from Affiliated
Sites

• An action you take on an affiliated site is brought back into Facebook as a
  story.


• For example, I buy a new pair of BCBGirls slingbacks at Zappos.com and that
  information can show up on my Facebook profile.


• Privacy backlash: should be opt-in instead of opt-out.


• Users have to approve outside news stories twice before they are associated
  with profiles.
“When [Facebook] started to lay
bare its intentions to have
advertisers get strangely close to
users, the whole picture began to
look real creepy, real fast.
Creepy-drunk-uncle kind of
creepy.” - Paul Glazowski
“[Facebook is] still working more items into its
system - apps, gadgets, extras, you name it.
More utility. More stuff.

Ever get the feeling that it’s all just too much?
That it’s all happening too quickly. There’s a
palpable sense that there’ll come a time -
relatively soon, in fact - that the whole operation
will trip over its own shoelaces, lose its bearing,
and just fall into disarray. And I have to say,
that’s something I definitely see happening.
Pretty soon, too.” - Paul Glazowski
• December 5-6, 2007



• Keynotes by Jeremiah Owyang and Lee Lorenzen



• Only a few seats left in the overflow room.



• More information: www.webcommunityforum.com/conferences
Questions?

 teresa@webcommunityforum.com


 http://www.webcommunityforum.com


 http://teresacentric.com


 http://tetesagehen.go2fb.com


 http://twitter.com/tetesagehen

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The Power of Facebook

  • 1. The Power of Facebook Getting the most out of the Web’s hottest property
  • 2. Some Facts • “Social Utility” • Over 50 million users • Started out as a college-only network, then opened earlier this year. • 134% growth from September 2006 to September 2007 • More than 50 million users. • 41% of users over the age of 35, fastest growing segment • Platform for application development, over 6,000 apps currently running • Supposed to be worth US$15 billion
  • 3. The Coolest Thing About Facebook: Your Friends • Reinforce and expand upon real-world social connections • Do things to and with your friends inside of the walled garden • See up-to-date information about your friends at a glance • Share information with your friends • See what your friends find interesting • Meet your friends’ friends
  • 4. The News Feed What’s everyone up to?
  • 5. Professional Etiquette: Family Friend Requests Close Friends • If your relationship is above the dotted line, a note may not be necessary. Peers in your Team • If your relationship is below the line, attach a note explaining your request. Be specific! Superiors/ • Men approaching women, be particularly forthcoming. Subordinates • Sucking in address book can Other Coworkers get you “sandboxed” if you send too many requests. Professional Contacts • Promise yourself that you’ll view profile contents in context, Reconnecting especially if you’re the boss.
  • 6.
  • 7. Professional Etiquette: Family Friend Requests Close Friends • If your relationship is above the dotted line, a note may not be necessary. Peers in your Team • If your relationship is below the line, attach a note explaining your request. Be specific! Superiors/ • Men approaching women, be particularly forthcoming. Subordinates • Sucking in address book can Other Coworkers get you “sandboxed” if you send too many requests. Professional Contacts • Promise yourself that you’ll view profile contents in context, Reconnecting especially if you’re the boss.
  • 8.
  • 9. Professional Etiquette: Family Friend Requests Close Friends • If your relationship is above the dotted line, a note may not be necessary. Peers in your Team • If your relationship is below the line, attach a note explaining your request. Be specific! Superiors/ • Men approaching women, be particularly forthcoming. Subordinates • Sucking in address book can Other Coworkers get you “sandboxed” if you send too many requests. Professional Contacts • Promise yourself that you’ll view profile contents in context, Reconnecting especially if you’re the boss.
  • 10. Your Profile: The Barry Bonds of Business Cards • Create a hub for your content. • List your professional qualifications and job description. • Post photos that showcase your humanity. • Share items of interest both individually and publicly. • Share books, music, movies and television, but keep those items below the fold. • Use a mobile client to make a friend request on the spot instead of exchanging business cards.
  • 13. Driving Traffic by Participating in Groups • Pasting an unsolicited link to your site on a group’s wall or shared items section is poor form. • Instead, develop list of interesting content for group members. • Post the list on your blog. • Then post in the group and tell people why they might find your research useful. • You drive traffic and you’re not being too commercial. Yes, you have commercial motivations, but you’re adding value at the same time.
  • 14. Sharing Photos and Videos: Reinforcing Shared Experiences
  • 15. Posted Items • Sharing content facilitates relationships • Download the Facebook toolbar for Firefox and use the share feature • You can either send the news item to a specific person or group, or you can post it to your profile. • My friends’ shared items feed on Facebook is where I get some of my most bloggable content. I can subscribe in RSS. • My friends add value for me, and I add value for them by sharing items.
  • 16. Facebook Culture: Vestigial Organs • Poking • Hookups & Random Meetings
  • 17.
  • 18. Facebook Culture: Immature Applications • Poo-flinging • Zombies and Vampires and Werewolves, oh my! • Virtual Pets • More useful than meets the eye
  • 19. “What Zuckerberg and the widget-makers have wrought is mostly silly, useless and time- wasting and the kazillion users of these widgets are pretty much just acting like little children.” - Kara Swisher
  • 20.
  • 21. Successful Applications • Leverage social context, friends want to connect with one another • Start simple • Respond to user input quickly
  • 22. Widget Marketing on Facebook: Reaching Your Audience • Who are they and what do they want? • Are they on Facebook in large enough numbers to justify the investment? • How can you help them connect? • Be useful! • Think almost altruistically about serving their needs.
  • 23.
  • 24. Facebook Fridays: Leveraging Facebook Internally
  • 25. New Features: Facebook Pages • A brand can have fans. • You can create a hub around your brand for content and interaction the same way that you do with your profile. • Don’t just use it as a directory entry. • This is not just another place for users to download Mountain Dew wallpapers, as the “Ad-Vocate” says. • Creates a “social experience” where your friends can give honest feedback about brands and you can see that information associated with a brand.
  • 26. New Features: Facebook Ads • Adds social action to ads, so you can see when your friends have relationships with the brand that’s being advertised. • Allows targeting by age, gender, geography, interests, marital status and more. • Goal is to make advertising more relevant. • I still want a Pandora for advertising. • Some backlash regarding legality of using people’s likenesses to sell products without their consent.
  • 27.
  • 28. New Features: Sucking in Stories from Affiliated Sites • An action you take on an affiliated site is brought back into Facebook as a story. • For example, I buy a new pair of BCBGirls slingbacks at Zappos.com and that information can show up on my Facebook profile. • Privacy backlash: should be opt-in instead of opt-out. • Users have to approve outside news stories twice before they are associated with profiles.
  • 29. “When [Facebook] started to lay bare its intentions to have advertisers get strangely close to users, the whole picture began to look real creepy, real fast. Creepy-drunk-uncle kind of creepy.” - Paul Glazowski
  • 30. “[Facebook is] still working more items into its system - apps, gadgets, extras, you name it. More utility. More stuff. Ever get the feeling that it’s all just too much? That it’s all happening too quickly. There’s a palpable sense that there’ll come a time - relatively soon, in fact - that the whole operation will trip over its own shoelaces, lose its bearing, and just fall into disarray. And I have to say, that’s something I definitely see happening. Pretty soon, too.” - Paul Glazowski
  • 31.
  • 32. • December 5-6, 2007 • Keynotes by Jeremiah Owyang and Lee Lorenzen • Only a few seats left in the overflow room. • More information: www.webcommunityforum.com/conferences
  • 33. Questions? teresa@webcommunityforum.com http://www.webcommunityforum.com http://teresacentric.com http://tetesagehen.go2fb.com http://twitter.com/tetesagehen