2. Past, Present and Future
Define the Nontraditional Student
Identify Motivation
Identify Challenges
Address Methods to Motivate and
Retain
3. “We have a responsibility
to enhance students’
collegiate learning
experience by
understanding who they
are and what they need to
have.”
(Bland 2003, p.6)
4. 1970’s
◦ Business Recognition
◦ Tuition Reimbursement
◦ Training
Limitations
◦ Delivery Model
◦ Location
◦ Support Services
◦ Time
(Husson and Kennedy, 2003)
5.
6. Full time/Part time Employees
Married
Parents
Single Parents
Caregivers
Financially Independent
7. Nontraditional students are those who
have a least one of the following
characteristics:
Delay postsecondary enrollment 1 year or more
after high school graduation or do not have a
diploma
Enroll part time
Employed full time
Financially independent
Single parents
Have dependents
(Compton, Cox and Laanan, 2006, p.73)
10. A co-worker was promoted to the position I
wanted because he had a college degree –
that was enough to get me to enroll (p.58).
My employer brought in new computers and
new technology- I had to learn my way to
adapting to the changes in my life work
(p.58).
I wanted to show my kids that I could get an
associate degree because they were always
getting B and C grades (p.58).
(Aslanian, 2001, p.58).
14. “Customer service is the key to
becoming a school that everyone
says great things about and that
year after year experiences positive
growth in enrollment. A focus on
customer service is the catalyst for
a proactive vision of the future.”
(Hadfield, 2003, p.20)
17. Hadfield (2003) says, “we must
be obsessed with listening to our
students and bringing them into
the decision-making loop and
relentless in our pursuit of
improved customer service.”
