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The Monkey Bread of
Magazines: A Publication
Designed to be Pulled Apart
and Forgotten
Laura Herring, Web Content Coordinator
The Kogod School of Business
American University
@lauraherring88
Kogod Now: What We’re Going
to Learn
• How is a hybrid print/digital publication
effective on multiple media channels?
• How has individualized media outreach
influenced the promotion of faculty research?
• What is the benefit of translating faculty
research for broader appeal?
Kogod Now: What We’re Going
to Learn
• What are the ins and outs of customized,
targeted distribution for a modern college
magazine?
• Why is the budget for such a publication still
worthwhile?
What is Kogod Now?
What is Kogod Now?
• Published biannually, September and March
 Limited print run (2,000-2,500 copies)
 Custom website for each issue
 Segmented digital distribution
What is Kogod Now?
• Primary audiences (external-facing)
 Peer Deans
 Outside Media
 School Stakeholders
• Secondary audiences (internal-facing)
 Alumni
 Current students
 Prospective students
What is Kogod Now?
• Based on faculty research and school
practices
 Each issue revolves around one theme
 Articles meant to flow together (print) and be pulled
apart when needed (digital)
But Why?
*photos via The Chronicle of Higher Education
But Why?
• “Strategic Consequences of Emotional
Misrepresentation in Negotiation: The Blowback
Effect”
 A Matter of Trust: Negotiation Tactics from a Social Capital
Standpoint
• “Intra- and Inter-Organizational Learning and Firm
Response to Natural Disasters”
 How Support Networks Enable Firms to Weather Natural
Disasters
But Why?
But Why?
• Increased visibility
 Print product sent to peer deans, key for many rankings
 Easily digestible content makes it easier to promote our
faculty by our media relations team
 Creative Commons licensing encourages small outlets to
run the content as-written, boosts our faculty’s online
presence
• Increased Understanding
 Bridges a gap between academics and non-academics,
allows for staff and faculty collaboration
The Process
• How it Works
 ~six-month process for
each issue
 We select a theme, base
editorial budget on that
 Content goes through
editor, copy editor, then
final faculty sign-off
 Constant process, as
spring issue is coming
together, fall is being
pitched
The Process
• Budget
 Yes, is expensive both in time and resources, but…
• Increased visibility and media placement make up for cost
• Print runs decrease with each issue as delivery becomes more efficient
• Content shelf-life allows for long-term use and promotion
 Design
• Long-term design contract keeps costs steady over time
• We use a local design firm that also does other projects for us,
institutional knowledge makes for more efficient use of time
 Freelance
• Most articles contracted to regular freelancers
• Some articles written in-house, most sidebars as well
• Copy editor contracted as well
The Process
• Finding a Theme
 Finding 12-18 pieces of faculty research that go together for
each issue
 “Low-hanging fruit” long gone, new challenge with each
issue
 Faculty research roundtable
• Even if it doesn’t go in the magazine, great way to find out what
everyone is working on
Challenges: The Themes
Challenges: The Themes
Challenges: The Themes
Distribution
• Email Distribution
 Alumni
 Current Students
 Faculty/Staff
 Outside Audiences
Email to Alumni
Distribution
• Print Distribution
 Co-Researchers
 Peer Institutions
 Misc. Groups
Opening page of the Fall 2014 issue
Distribution
• Public Relations
 Pitching opportunities
 Managed primarily by central university offices
 Increased collaboration among teams
Email Distribution
• Alumni
 Broad
• Promotes KN as a whole,
notes top three articles
 Segmented
• Promotes single articles,
based on area of interest
• All about the content
Email to MST Alumni
Email Distribution: Alumni
• Some issues send
same email to all
alumni, some issues
segment for content
• Segmented groups
receive emails “from”
program directors
 Blanket alumni emails
avg. 13% open rate, <2%
clicks
 Segmented avg. 17%
open rate, 4% clicks
Email to MST Alumni
Email Distribution: Current
Students
• Segmented by
Graduate and
Undergraduate
 Undergrad open rate
slightly higher (avg. 26%)
than Grad (avg. 24%)
 But Grad click rate (avg.
6%) double that of
Undergrad (avg. 2.5%)
“Heat map” of student email clicks
Email Distribution: Prospective
Students
• BAE story first pushed
to direct undergraduate
prospects
 Based on class work, not
research, 70% open rate,
9% click rate
 Sent “from” admissions
officer they were familiar
with
• Other groups include
Graduate admits (25%
open, 10% click)
• Again, based on
content
Original graphic for Creative Class article
Print Distribution
• Peer Deans
 For increased recognition
• Co-Researchers
 Thank-you notes
• Other MarComm teams
 Professional “heads up”
Spring 2014 Cover
Print Distribution
• Misc. Groups
 On-Campus locations,
mass student appeal
 Campus tours and parent
groups
 Alumni Events by
Content (NYC Finance)
Fall 2013 Cover
Public Relations Distribution
• Increased Visibility
 Provides constant fresh
pitch points
 Timed to news cycle
• Teens and alcohol for prom
• Auto Index as new models
released
• Social mourning for TV
Original artwork for Teens and Alcohol story
Public Relations Distribution
• Cross-team collaboration
 Kogod Marketing works with AU Central Marketing
• Home page placement for select stories throughout semester
• Timed for campus visits and admissions events
Public Relations Distribution
• Stories that appear on the AU home page receive, on
average, 250-300 referrals to the site.
Trying New Things: Social
Media Edition
Trying New Things: Social
Media Edition
• Twitter contests
 #FollowtheMoney for the Finance issue, hidden Monopoly
money around campus, tweeted hints, cash traded in for
prizes
• Most successful campaign, prizes claimed mostly by students not in
Kogod, spread word about Kogod Now to other schools
 Tweet a story, use #KogodNow, win a prize, for the
Business and Entertainment issue
• Less successful, only one or two claims, needed more promo time
Trying New Things: Social
Media Edition
• Pitch Tweets
 Identified bloggers, niche
news outlets, etc., for
specific articles in each
issue, tweet directly at
them
• Most successful way of
getting our faculty
mentioned in other
publications
• Less about re-sharing Kogod
Now content than about
getting faculty in outside
media
Trying New Things: Social
Media Edition
• Pitch Tweets
 Not all content is created
equal
 Actively pitch only those
stories most likely to be
picked up
 Where “pulling apart”
comes into play
Trying New Things: Email
Edition
• Kogod Now Wire Service
 Instead of sending one email promoting full issue to outside
media contacts and sources, rolled out stories in a metered
“wire service” model
 Allowed for greater description of each article, tried to build
anticipation with each email
 Stories sent monthly
 Tried for three issues, never really got off the ground,
discontinued after Spring 2014 to focus energy on other
distribution methods
Trying New Things: Email
Edition
• Faculty Emails
 Relevant stories sent “from” faculty members in that program
to alumni, prospective students, and personal contacts
• Highest open rates of any email for any issue, especially the Fall 2013
Finance issue
• One more way we can work closely with our faculty to involve them with
the magazine
Trying New Things: Website
Edition
Original kogodnow.com, circa March 2011 Kogodnow.com circa September 2014
Trying New Things: Website
Edition
Kogodnow.com circa September 2014
• Design better-integrates
magazine illustrations
 Allows for more cohesion
between products
 Redesigned for Fall 2012
issue
 Currently exploring
options for migrating
entire site + archives to
.edu umbrella
Sticking with the Old: Email
Edition
• Primary email template
hasn’t changed
 “Heat map” of email clicks
has remained constant,
with most readers clicking
on “Read Now” button,
followed by first individual
story link and clickable
magazine cover
Success Stories: Kogod Made in
America Auto Index
• Cover story for Spring
2013 issue
 The all-time most popular
story, accounts for 66%
of pageviews to
kogodnow.com
 Most outside media
placements of any article
Original graphics for the Auto Index
Success Stories: Kogod Made in
America Auto Index
• Cover story for Spring
2013 issue
 So popular has spawned
an annual review of the
data
 Created a new mailing
list specifically for
updates
Original graphics for the Auto Index
Success Stories: Kogod Made in
America Auto Index
• First part of Kogod Now
to be migrated to .edu
website
 2014 Edition >29,000
pageviews to date, 12th
highest on Kogod subsite
• Annual update keeps
faculty at the forefront
of auto research
industry
 More than half of
pageviews came from
outside media referrals
Success Stories: Kogod Made in
America Auto Index
• Searchable chart show
how “American” a
vehicle is
 Data points for R&D,
parts manufacturing,
corporate HQ, etc.
Success Stories: Media
Placement
• Getting the word out
 Kogod faculty have been quoted more than 25 times for
Kogod Now research since the first issue
 Publications include the Atlantic, the Wall Street Journal,
and the Washington Post
 More than 50,000 pageviews have come from media traffic
referrals
 37% of all traffic to the site
 Most for the Auto Index
Success Stories: Faculty
Feedback
• Faculty Luncheons
 Each issue culminates with a thank-you lunch for
participating faculty
 Provides opportunity for faculty members to discuss
research with colleagues, especially those in other
departments
Success Stories: Faculty
Feedback
• Co-Researcher Comments
 Anecdotal feedback from co-researchers are other schools,
many thanks for being included in a Kogod mailing when
represent another school
 Many express a desire that their institution had a way to
promote academic research in a more approachable way
Kogod Next?
• Where do we go from here?
 Continued evolution of print product
 Changing content forms, more infographics
 Branching out from just published research
 Website changes
 Migrating kogodnow.com to kogod.american.edu
umbrella site
 Exploring online-only content
QUESTIONS?
@lauraherring88
#KogodNow
KOGODNOW.COM

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The “monkey bread” of magazines: A publication designed to be pulled apart and forgotten

  • 1. The Monkey Bread of Magazines: A Publication Designed to be Pulled Apart and Forgotten Laura Herring, Web Content Coordinator The Kogod School of Business American University @lauraherring88
  • 2. Kogod Now: What We’re Going to Learn • How is a hybrid print/digital publication effective on multiple media channels? • How has individualized media outreach influenced the promotion of faculty research? • What is the benefit of translating faculty research for broader appeal?
  • 3. Kogod Now: What We’re Going to Learn • What are the ins and outs of customized, targeted distribution for a modern college magazine? • Why is the budget for such a publication still worthwhile?
  • 5. What is Kogod Now? • Published biannually, September and March  Limited print run (2,000-2,500 copies)  Custom website for each issue  Segmented digital distribution
  • 6. What is Kogod Now? • Primary audiences (external-facing)  Peer Deans  Outside Media  School Stakeholders • Secondary audiences (internal-facing)  Alumni  Current students  Prospective students
  • 7. What is Kogod Now? • Based on faculty research and school practices  Each issue revolves around one theme  Articles meant to flow together (print) and be pulled apart when needed (digital)
  • 8. But Why? *photos via The Chronicle of Higher Education
  • 9. But Why? • “Strategic Consequences of Emotional Misrepresentation in Negotiation: The Blowback Effect”  A Matter of Trust: Negotiation Tactics from a Social Capital Standpoint • “Intra- and Inter-Organizational Learning and Firm Response to Natural Disasters”  How Support Networks Enable Firms to Weather Natural Disasters
  • 11. But Why? • Increased visibility  Print product sent to peer deans, key for many rankings  Easily digestible content makes it easier to promote our faculty by our media relations team  Creative Commons licensing encourages small outlets to run the content as-written, boosts our faculty’s online presence • Increased Understanding  Bridges a gap between academics and non-academics, allows for staff and faculty collaboration
  • 12. The Process • How it Works  ~six-month process for each issue  We select a theme, base editorial budget on that  Content goes through editor, copy editor, then final faculty sign-off  Constant process, as spring issue is coming together, fall is being pitched
  • 13. The Process • Budget  Yes, is expensive both in time and resources, but… • Increased visibility and media placement make up for cost • Print runs decrease with each issue as delivery becomes more efficient • Content shelf-life allows for long-term use and promotion  Design • Long-term design contract keeps costs steady over time • We use a local design firm that also does other projects for us, institutional knowledge makes for more efficient use of time  Freelance • Most articles contracted to regular freelancers • Some articles written in-house, most sidebars as well • Copy editor contracted as well
  • 14. The Process • Finding a Theme  Finding 12-18 pieces of faculty research that go together for each issue  “Low-hanging fruit” long gone, new challenge with each issue  Faculty research roundtable • Even if it doesn’t go in the magazine, great way to find out what everyone is working on
  • 18. Distribution • Email Distribution  Alumni  Current Students  Faculty/Staff  Outside Audiences Email to Alumni
  • 19. Distribution • Print Distribution  Co-Researchers  Peer Institutions  Misc. Groups Opening page of the Fall 2014 issue
  • 20. Distribution • Public Relations  Pitching opportunities  Managed primarily by central university offices  Increased collaboration among teams
  • 21. Email Distribution • Alumni  Broad • Promotes KN as a whole, notes top three articles  Segmented • Promotes single articles, based on area of interest • All about the content Email to MST Alumni
  • 22. Email Distribution: Alumni • Some issues send same email to all alumni, some issues segment for content • Segmented groups receive emails “from” program directors  Blanket alumni emails avg. 13% open rate, <2% clicks  Segmented avg. 17% open rate, 4% clicks Email to MST Alumni
  • 23. Email Distribution: Current Students • Segmented by Graduate and Undergraduate  Undergrad open rate slightly higher (avg. 26%) than Grad (avg. 24%)  But Grad click rate (avg. 6%) double that of Undergrad (avg. 2.5%) “Heat map” of student email clicks
  • 24. Email Distribution: Prospective Students • BAE story first pushed to direct undergraduate prospects  Based on class work, not research, 70% open rate, 9% click rate  Sent “from” admissions officer they were familiar with • Other groups include Graduate admits (25% open, 10% click) • Again, based on content Original graphic for Creative Class article
  • 25. Print Distribution • Peer Deans  For increased recognition • Co-Researchers  Thank-you notes • Other MarComm teams  Professional “heads up” Spring 2014 Cover
  • 26. Print Distribution • Misc. Groups  On-Campus locations, mass student appeal  Campus tours and parent groups  Alumni Events by Content (NYC Finance) Fall 2013 Cover
  • 27. Public Relations Distribution • Increased Visibility  Provides constant fresh pitch points  Timed to news cycle • Teens and alcohol for prom • Auto Index as new models released • Social mourning for TV Original artwork for Teens and Alcohol story
  • 28. Public Relations Distribution • Cross-team collaboration  Kogod Marketing works with AU Central Marketing • Home page placement for select stories throughout semester • Timed for campus visits and admissions events
  • 29. Public Relations Distribution • Stories that appear on the AU home page receive, on average, 250-300 referrals to the site.
  • 30. Trying New Things: Social Media Edition
  • 31. Trying New Things: Social Media Edition • Twitter contests  #FollowtheMoney for the Finance issue, hidden Monopoly money around campus, tweeted hints, cash traded in for prizes • Most successful campaign, prizes claimed mostly by students not in Kogod, spread word about Kogod Now to other schools  Tweet a story, use #KogodNow, win a prize, for the Business and Entertainment issue • Less successful, only one or two claims, needed more promo time
  • 32. Trying New Things: Social Media Edition • Pitch Tweets  Identified bloggers, niche news outlets, etc., for specific articles in each issue, tweet directly at them • Most successful way of getting our faculty mentioned in other publications • Less about re-sharing Kogod Now content than about getting faculty in outside media
  • 33. Trying New Things: Social Media Edition • Pitch Tweets  Not all content is created equal  Actively pitch only those stories most likely to be picked up  Where “pulling apart” comes into play
  • 34. Trying New Things: Email Edition • Kogod Now Wire Service  Instead of sending one email promoting full issue to outside media contacts and sources, rolled out stories in a metered “wire service” model  Allowed for greater description of each article, tried to build anticipation with each email  Stories sent monthly  Tried for three issues, never really got off the ground, discontinued after Spring 2014 to focus energy on other distribution methods
  • 35. Trying New Things: Email Edition • Faculty Emails  Relevant stories sent “from” faculty members in that program to alumni, prospective students, and personal contacts • Highest open rates of any email for any issue, especially the Fall 2013 Finance issue • One more way we can work closely with our faculty to involve them with the magazine
  • 36. Trying New Things: Website Edition Original kogodnow.com, circa March 2011 Kogodnow.com circa September 2014
  • 37. Trying New Things: Website Edition Kogodnow.com circa September 2014 • Design better-integrates magazine illustrations  Allows for more cohesion between products  Redesigned for Fall 2012 issue  Currently exploring options for migrating entire site + archives to .edu umbrella
  • 38. Sticking with the Old: Email Edition • Primary email template hasn’t changed  “Heat map” of email clicks has remained constant, with most readers clicking on “Read Now” button, followed by first individual story link and clickable magazine cover
  • 39. Success Stories: Kogod Made in America Auto Index • Cover story for Spring 2013 issue  The all-time most popular story, accounts for 66% of pageviews to kogodnow.com  Most outside media placements of any article Original graphics for the Auto Index
  • 40. Success Stories: Kogod Made in America Auto Index • Cover story for Spring 2013 issue  So popular has spawned an annual review of the data  Created a new mailing list specifically for updates Original graphics for the Auto Index
  • 41. Success Stories: Kogod Made in America Auto Index • First part of Kogod Now to be migrated to .edu website  2014 Edition >29,000 pageviews to date, 12th highest on Kogod subsite • Annual update keeps faculty at the forefront of auto research industry  More than half of pageviews came from outside media referrals
  • 42. Success Stories: Kogod Made in America Auto Index • Searchable chart show how “American” a vehicle is  Data points for R&D, parts manufacturing, corporate HQ, etc.
  • 43. Success Stories: Media Placement • Getting the word out  Kogod faculty have been quoted more than 25 times for Kogod Now research since the first issue  Publications include the Atlantic, the Wall Street Journal, and the Washington Post  More than 50,000 pageviews have come from media traffic referrals  37% of all traffic to the site  Most for the Auto Index
  • 44. Success Stories: Faculty Feedback • Faculty Luncheons  Each issue culminates with a thank-you lunch for participating faculty  Provides opportunity for faculty members to discuss research with colleagues, especially those in other departments
  • 45. Success Stories: Faculty Feedback • Co-Researcher Comments  Anecdotal feedback from co-researchers are other schools, many thanks for being included in a Kogod mailing when represent another school  Many express a desire that their institution had a way to promote academic research in a more approachable way
  • 46. Kogod Next? • Where do we go from here?  Continued evolution of print product  Changing content forms, more infographics  Branching out from just published research  Website changes  Migrating kogodnow.com to kogod.american.edu umbrella site  Exploring online-only content
  • 48.

Editor's Notes

  1. ----- Meeting Notes (11/5/14 14:26) ----- Add second slide with the actual meanings of the tweets What would you title this article?