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The impact of seasonality on
consumer behaviour
June	
  2013	
  
Our Purpose
“To make it more likely that people will buy
from our clients than anyone else”
Core Service Offering to Retailers:
Retail Consulting
Online Marketing
Online Technology
Consumer device usage

70%	
  Share	
  

13%	
  Share	
  

17%	
  Share	
  
Consumer buying trends
	
  £1,200,000	
  	
  

18%	
  

	
  	
  £1,200,000	
  	
   	
  
£250,000	
  	
  
£4,800,000	
  

12%	
  
15%	
  

	
  £4,600,000	
  	
  

14%	
   16%	
  

	
  £1,000,000	
  	
  
	
  £1,000,000	
  	
  
	
  £200,000	
  	
  

10%	
  
8%	
  

12%	
  

Revenue	
  

11%	
  
6%	
  

	
  £100,000	
  	
  
	
  £600,000	
  	
  
	
  £400,000	
  	
  

10%	
  

Revenue	
  
Revenue	
  

	
  £600,000	
  	
  

	
  £4,000,000	
  	
  

4%	
  

	
  £3,800,000	
  	
  

9%	
  

	
  £50,000	
  	
  

£200,000	
  	
  
	
  £	
  3,600,000	
  	
  
	
  £400,000	
  	
  

2%	
  
8%	
  

	
  £3,400,000	
  	
  
	
  £	
  -­‐	
  	
  -­‐	
  	
  
£

Sunday	
  
1	
  
1	
   2	
  
2	
  

0	
  0	
  

	
  £200,000	
  	
  

	
  £-­‐	
  	
  
1	
  

2	
  

3	
  

4	
  

3	
  
3	
  

Sunday	
  
5	
  

6	
  

12%	
  
10%	
  
8%	
  
6%	
  

7%	
   4%	
  
0%	
  
Monday	
   6	
  6	
   7	
   7	
   8	
   8	
   9	
   9	
  10	
   Wednesday	
  13	
   13	
   15	
   16	
   17	
   Friday	
   18	
   20	
  19	
  Saturday	
   23	
   22	
   23	
  
Tuesday	
  
Thursday	
  15	
   16	
   18	
   19	
  
4	
  
4	
   5	
  5	
  
10	
   11	
   12	
   14	
   14	
  
11	
   12	
  
17	
  
21	
   20	
   21	
  
22	
  
Day	
  
Hour	
  
Hour	
  
2%	
  

7	
  

Monday	
  
8	
  

9	
  

10	
  

Tuesday	
  
Revenue	
   Revenue	
  
Wednesday	
   CR	
   Average	
  CR	
  
CR	
  
Thursday	
  

11	
  

12	
  

13	
  

14	
   15	
   16	
  
Revenue	
  

17	
   CR	
  
18	
  

19	
  

20	
  

21	
  

22	
  

Friday	
  

23	
  

24	
  

25	
  

Saturday	
  

26	
  

27	
  

28	
  

0%	
  
29	
  

30	
  

31	
  

Conversion	
  Rate	
  

	
  £800,000	
  	
  

	
  £150,000	
  	
   	
  
	
  £800,000	
  	
  
	
  £4,200,000	
  

Conversion	
  Rate	
  
Conversion	
  Rate	
  

13%	
   14%	
  

	
  £4,400,000	
  	
  
Christmas	
  consumer	
  behaviour	
  
Consumers consider before purchasing
	
  £400,000	
  	
  

100%	
  

PPC	
  Toys	
  -­‐	
  Time	
  to	
  Buy	
  

90%	
  

	
  £350,000	
  	
  
Revenue	
  	
  

80%	
  

Percentage	
  Total	
  Revenue	
  

	
  £300,000	
  	
  

70%	
  
%	
  Total	
  Revenue	
  

Revenue	
  

	
  £250,000	
  	
  

60%	
  

	
  £200,000	
  	
  

50%	
  
40%	
  

	
  £150,000	
  	
  

30%	
  
	
  £100,000	
  	
  
20%	
  
	
  £50,000	
  	
  

10%	
  

	
  £-­‐	
  	
  

0%	
  
0	
  

1	
  

2	
  

3	
  

4	
  

5	
  

6	
  

7	
  

8	
  

9	
   10	
   11	
   12	
   13	
   14	
   15	
   16	
   17	
   18	
   19	
   20	
   21	
   22	
   23	
   24	
   25	
   26	
   27	
   28	
   29	
   30	
   31	
  
Time	
  Lag	
  (;me	
  between	
  winning	
  and	
  sale	
  click)	
  
Consumer	
  behaviour	
  isn t	
  predictable	
  
Weather	
  impacts	
  consumer	
  purchase	
  
20	
  
18	
  

Camping	
  Conversion	
  rate	
  
High	
  Temp	
  
Conv	
  Rate	
  

8%	
  
7%	
  

16	
  
6%	
  

12	
  
10	
  
8	
  

5%	
  
4%	
  
3%	
  

6	
  
2%	
  
4	
  
2	
  
0	
  

1%	
  
0%	
  

Conversion	
  Rate	
  

Maximum	
  Temperate	
  

14	
  
Thank	
  you	
  

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The impact of seasonality on consumer behaviour

  • 1. The impact of seasonality on consumer behaviour June  2013  
  • 2. Our Purpose “To make it more likely that people will buy from our clients than anyone else” Core Service Offering to Retailers: Retail Consulting Online Marketing Online Technology
  • 3. Consumer device usage 70%  Share   13%  Share   17%  Share  
  • 4. Consumer buying trends  £1,200,000     18%      £1,200,000       £250,000     £4,800,000   12%   15%    £4,600,000     14%   16%    £1,000,000      £1,000,000      £200,000     10%   8%   12%   Revenue   11%   6%    £100,000      £600,000      £400,000     10%   Revenue   Revenue    £600,000      £4,000,000     4%    £3,800,000     9%    £50,000     £200,000      £  3,600,000      £400,000     2%   8%    £3,400,000      £  -­‐    -­‐     £ Sunday   1   1   2   2   0  0    £200,000      £-­‐     1   2   3   4   3   3   Sunday   5   6   12%   10%   8%   6%   7%   4%   0%   Monday   6  6   7   7   8   8   9   9  10   Wednesday  13   13   15   16   17   Friday   18   20  19  Saturday   23   22   23   Tuesday   Thursday  15   16   18   19   4   4   5  5   10   11   12   14   14   11   12   17   21   20   21   22   Day   Hour   Hour   2%   7   Monday   8   9   10   Tuesday   Revenue   Revenue   Wednesday   CR   Average  CR   CR   Thursday   11   12   13   14   15   16   Revenue   17   CR   18   19   20   21   22   Friday   23   24   25   Saturday   26   27   28   0%   29   30   31   Conversion  Rate    £800,000      £150,000        £800,000      £4,200,000   Conversion  Rate   Conversion  Rate   13%   14%    £4,400,000    
  • 6. Consumers consider before purchasing  £400,000     100%   PPC  Toys  -­‐  Time  to  Buy   90%    £350,000     Revenue     80%   Percentage  Total  Revenue    £300,000     70%   %  Total  Revenue   Revenue    £250,000     60%    £200,000     50%   40%    £150,000     30%    £100,000     20%    £50,000     10%    £-­‐     0%   0   1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   Time  Lag  (;me  between  winning  and  sale  click)  
  • 7. Consumer  behaviour  isn t  predictable  
  • 8. Weather  impacts  consumer  purchase   20   18   Camping  Conversion  rate   High  Temp   Conv  Rate   8%   7%   16   6%   12   10   8   5%   4%   3%   6   2%   4   2   0   1%   0%   Conversion  Rate   Maximum  Temperate   14